Cadillac Vistiq Complaints

25 consumer complaints on file.

#11772512October 20, 2026
SEATS
The contact owns a 2026 Cadillac Vistiq. The contact received notification of NHTSA Campaign Number: 26V394000 (Seats); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the third-row power seat back failed to slide backwards. The dealer was made aware of the failure but confirmed that parts were not yet available. The manufacturer was notified of the failure by email and by phone. The failure mileage was 4,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11772285October 19, 2026
LANE DEPARTURE: BLIND SPOT DETECTION, LANE DEPARTURE: WARNING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Vehicle was being driven with super cruise mode onn4 lane freeway Light was green on steering wheel Suddenly without warning or lane changing shown on screen it erratic swung into next lane and then started going into far left lane where a car was right next to the VISTIQ Wheel was pulled to right and taken out of far left lane that it had started to enter Very close to a huge collision- car data being pulled when seen at dealership next week
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11765246September 18, 2026
SEATS, ELECTRICAL SYSTEM
This complaint concerns the manufacturer's conduct of this recall, not the existence of the defect. A safety recall was issued for 2026 Cadillac VISTIQ vehicles for a third-row power seatback that may fail to reverse when it encounters an occupant. The manufacturer's original filing with this agency stated the remedy as replacement of the folding third-row seat module, and stated that disabling the feature was an option only for dealership inventory vehicles and for owners who chose it. That filing also stated that once replacement parts became available, the feature would be reinstated through a separate customer satisfaction campaign. The manufacturer then amended the filing twice: first deleting the owner-election language so that the feature "will be disabled," then changing the remedy type from "Replace" to "Software" and deleting the planned owner notification date entirely. What was actually performed on this vehicle was neither a module replacement nor a software reprogram. The third-row power-folding function was simply disabled during a routine maintenance visit, without the owner's knowledge or consent, and with no owner notification letter ever received. The recall nonetheless now shows as completed. Component: the third-row power-folding seat module and its electrical control. Inspectable on request. Safety relevance: the feature is permanently non-functional and the recall is closed as remedied, although the remedy described in the operative filing has not been performed. No owner notification, no parts, and no completion date have been provided; the manufacturer states it has no estimated timeframe. Confirmed by: an authorized dealer performed the disablement; the manufacturer acknowledged it in writing. Warning lamps: none. The only sign was a recall indicator in the vehicle's mobile app; the feature was found not to work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11762959September 9, 2026
UNKNOWN OR OTHER
They delivered a new car with the carpet behind the drivers pedals sticking up and out. I brought it to the dealership and they stated that this model is delivered that way. That seemed unbelievable, so I contacted Cadillac national. They just called the dealership and asked them if they repaired it, which they said they did. They did not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759934August 27, 2026
ELECTRICAL SYSTEM
Vehicle displayed a 'Lithium Ion Battery – Schedule Service Now' warning within approximately one month of delivery. Dealership service records later obtained by our attorney show the identical diagnostic condition was already present and was cleared via a system reset on the date of delivery, October 23, 2025, without disclosure to us. The defect was 'repaired' in December 2025 (diagnostic code P13FB, coolant control valve replacement) but recurred in May 2026, with the warning consistently reappearing whenever ambient temperature rose above approximately 80°F, accompanied by complete loss of air conditioning. The vehicle has been out of service since June 4, 2026. We consider this a potential safety issue given the recurring high-voltage battery fault and are concerned other VISTIQ owners may be experiencing the same condition without knowing it was present before delivery. Since retaining legal counsel, a temporary repair was made, but the vehicle is now also subject to a manufacturer recall that renders the third row unusable, with no permanent remedy currently available. We are concerned this reflects an unresolved and possibly unfixable condition affecting vehicle safety and usability.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11756435August 12, 2026
UNKNOWN OR OTHER
I have gotten 7 recall letters from them and also 3 phone calls and have tried numerous times to take the car in to get fixed but everytime im told by Beverly Hills Cadilac that they dont have the part yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11755552August 7, 2026
SEATS
My 2026 Cadillac Vistiq is covered by NHTSA Recall 26V394 (GM N262555780), concerning a third-row power-folding seatback that may fail to auto-reverse when it strikes an obstruction, risking entrapment of smaller occupants, particularly children. Component: the third-row power-fold seatback module and its power harness. Available for inspection on request. On [DATE], an authorized Cadillac dealer performed the interim recall remedy by disconnecting the power harness under the cargo floor trim. The Vistiq third row is power-actuated only, with no manual fold mechanism, so disconnecting the harness locks the seats in whatever position they occupy at that moment. I was not asked which position I wanted. The seats were left [FOLDED FLAT / describe] and cannot be raised. The third row is now completely unusable as seating. The dealer performed and confirmed this work; a repair order exists. I later asked the dealer to reconnect the harness, cycle the seats upright, then re-disable the power-fold so the seats would remain usable as seating pending the permanent module. The dealer refused. I also requested courtesy transportation adequate to my family's seating needs. The dealer refused. No availability date for the replacement module has been provided. Safety impact: this is a three-row SUV that now seats five. Occupants who would otherwise use the third row must sit elsewhere or travel separately. No warning lamps or messages preceded this; the loss of function is the result of the recall remedy itself, not a component failure. I am reporting this because the interim remedy eliminated a functional seating position, the dealer refuses to restore it in any usable configuration, and no timeline exists for the permanent repair. If the remedy is being administered this way generally, other owners in the recall population are losing third-row occupant capacity with no recourse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11751547July 20, 2026
VISIBILITY/WIPER
When the sun is out, there is a reflection off of the dash that appears on the window interfering with your forward vision.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11748929July 7, 2026
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, POWER TRAIN
I leased a new 2026 Cadillac VISTIQ on XXX. The vehicle had approximately 960 miles when the incident occurred. After DC fast charging at a Tesla Supercharger in Las Vegas, NV, the charging session did not complete normally. Shortly afterward, the vehicle displayed a “Reduced Acceleration – Drive with Care” warning message and vehicle performance was significantly reduced. The air conditioning also stopped cooling properly while outside temperatures exceeded 100°F. Because vehicle acceleration was limited and the warning indicated reduced propulsion performance, I did not feel comfortable continuing to operate the vehicle. I canceled a planned trip from [XXX] to [XXX] because I no longer believed the vehicle was reliable for highway travel. The vehicle was taken to the selling Cadillac dealership for diagnosis and remains available for inspection. At the time of this complaint, I have not yet received the dealership’s diagnosis or repair findings. This incident occurred on a brand-new vehicle with fewer than 1,000 miles. I am submitting this report because a sudden reduction in propulsion immediately following DC fast charging could create a safety concern if it occurs while merging, passing, or traveling at highway speeds. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11746495June 25, 2026
EQUIPMENT:ELECTRICAL:ACCESSORY BATTERY:CHARGE MANAGEMENT(BMS)
I am filing a complaint regarding a GM Ultium Home EV Charging Station that failed while still under warranty. GM acknowledged the failure and sent a replacement, but the replacement was not equivalent to the original product. My original charger was a plug in model, but GM sent a hard wired model, which requires professional installation costing approximately $450. GM stated they no longer manufacture the plug in version and refused to provide an equivalent replacement or cover the installation cost. I contacted the GM EV Concierge (Case # 95387763)multiple times and escalated the issue. GM responded but continues to refuse to honor the warranty by either (1) providing a like for like replacement, or (2) covering the installation cost required solely because GM discontinued the original model. GM also suggested I “sell the charger” if I did not want to pay for installation, which is not a valid warranty remedy. The GM EV Concierge advised they stopped manufacturing the model of the EV charger I was sold because there were multiple failures. This situation leaves me without a functioning EV charger and forces me to pay out of pocket for a problem caused by GM’s product discontinuation. The failure of the charger and GM’s refusal to provide an equivalent replacement raises concerns about safety, reliability, and GM’s compliance with warranty obligations for EV charging equipment. I am requesting NHTSA’s review because this appears to be a pattern of GM not honoring warranty requirements for EV charging equipment, and consumers are left without safe and functional charging options. I would like a refund of the price I paid for the charger since they will not honor their warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11739186May 21, 2026
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
need this case escalated immediately as a serious safety incident. [XXX] around While driving my 2026 Cadillac Vistiq on [XXX] around [XXX]pm doing approximately 45 MPH. The vehicle suddenly and violently activated automatic emergency braking with no vehicle, pedestrian, animal, or obstacle anywhere near me. The dash displayed a warning similar to:“Front Collision detected Brake now” The braking was severe enough to throw me violently forward and backward in my seat, causing neck and back pain that has continued after the incident. This was not normal operation. The vehicle created a dangerous situation and could have caused a rear-end collision if another vehicle had been following closely. I am requesting: Full diagnostic retrieval of all Forward Collision / AEB event data Inspection and calibration of all front collision sensors, cameras, radar systems, and Super Cruise related modules Documentation of any known technical service bulletins, software issues, or engineering investigations related to phantom braking or unwanted brake assist activation Written confirmation of findings Immediate escalation to GM Technical Assistance and Cadillac Engineering I also request preservation of all vehicle event data associated with this incident. This event caused physical injury symptoms including neck and back pain consistent with whiplash-type force from abrupt emergency deceleration. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11731748April 17, 2026
SERVICE BRAKES, SEATS
4 months at the dealer and they can't figure it out. Also the rear midddle seat bench it's a nightmare to retract or open.i won't recommend this car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11729185April 4, 2026
VISIBILITY/WIPER
The shiny plastic piece behind dash screen & the back of the dash screen itself create a reflection in the windshield through the entire drivers side of the car. It seems both distracting and dangerous as with any amount of sunlight you are essentially always looking through that glare to see the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727500March 27, 2026
ELECTRICAL SYSTEM
This is the second time the EV charging system has alerted for overheating and inability to charge. The dealer has now had the car for 2 weeks this second time. It was in the shop for 4 days the 1st time when the issue was not fixed. I was in the vehicle with my small child and had no air conditioning as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11724426March 15, 2026
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
The dashboard/infotainment screen keeps alerting and going blank. I will be driving and will no longer know how fast I am going, nor if my blinkers work, or have any control of the screen. This will stay like this for seconds to hours. I have taken the vehicle in several times (Invoices from 8/26/26, 9/11/25, 10/21/25) and eventually had the F module replaced. This resulted in the system working for a time. Then on February 20th, 2026 the issue began again while driving. I tried a system reset on the dashboard, which seemed to resolve the issue for a time. The issue again began on 3/14/26 while driving. I again performed a system reset but the problem remains. I am unable to tell how fast I am going or if any of the electronics work. The onstar light is red and I do not get any response from the system controls. I have lots of videos of these issues saved to my phone and reported to Uftring Montgomery in Peoria Illinois
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11724111March 13, 2026
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Ok this is getting old, I'll leave this one here then I'm done for now. I was driving to work like I always do and came up on this curve on the road. Not an intersection or an off ramp, the road just curved. So I figured SuperCruise right! Before I bought the car everybody on YouTube was raveling about how great it was so me leaving from my old school regular low income cruise control to SuperCruise was a major step. I was doing good in life! Too bad it almost ended that day. So I'm doing the speed limit, like 60 or 65mph second from the far left lane SuperCruise is on, light traffic, hit the curve, not thinking anything about it. Next thing I know the car departs my lane and goes two lanes over! Now I'm on the far right lane! No warnings, no turn signals, no seats vibrating this time. Luckily for me the car in the lane to my right slowed down to get out of the way and there wasn't a car in the lane to the right of him where I ended up. This was before I came to distrust the system so I didn't even anticipate it. Anyways I have since driven that road a couple times and this doesn't always happen. If there's heavy traffic it stays in its lane but if there's traffic it thinks the road is it's so it's hit or miss. Even the car doesn't know that's going on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11724101March 13, 2026
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While driving home from work using SuperCruise, I almost died! Luckily I was paying attention that's why I'm here to give this testimony. I could have been doing this from another realm if my guardian angel wasn't watching over me. So there I was just using my SuperCruise doing 70mph. There was no traffic clear skies mid afternoon. Now I was using Google maps which is integrated into the infotainment system or so I thought. While coming up on an intersection/exit/merger Google maps showed red traffic at that merger (which is probably the reason why I'm still alive); however my car didn't slow down at all in anticipation. So approaching the congestion it was completely stopped cars due to heavy traffic. Remind you up until this section there was practically no traffic. All of a sudden, traffic! My car literally kept going at 70mph not recognizing the stopped cars ahead of me! Luckily for me 1:) Google maps showed me this traffic jam miles before and 2:) I have come to expect the Super Unreliability of SuperCruise so I wanted to see if it will recognize it, or when. It didn't! It kept going FULL SPEED AHEAD into the completely stopped cars. Finally at the last second I stomped on my breaks and guess what happened! My red SuperCruise disengaged lights went off, the seats were vibrating and the most comical of them all, my collision alert lights went off. So the car was telling me I was about to collide with another vehicle after setting me up for said collision! I couldn't believe it! I stopped just in time to avoid this collision thank God, but SuperCruise never disengaged until I hit the brakes and it almost killed me!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11724089March 13, 2026
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
This happens every single time I use SuperCruise when driving back from work. Luckily I caught it the first time it happened so I'm alert now. While hitting a curve to the right to enter a freeway leaving from another freeway, SuperCruise abruptly disengaged going 55mph almost running me into the wall! Yes lights flashed and the seats vibrate but there were no early warning signs and if I hadn't taken control immediately I'll be in a coffin right now. Again it's an on going problem, I'm sure, or I hope somebody has reported this by now but this happens every single time on this curve no matter the time of day or weather conditions. I don't know how this is legal. It's a death trap. There are more problems, however I just found out about this website. This is just my first form.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11721552March 2, 2026
UNKNOWN OR OTHER
Completely lost power because battery ran out, and since Cadillac only provided a digital owner's manual, not a printed one, it could only be accessed if the vehicle had power. We were stranded in an area without cell service and could not consult a manual to determine what to do. Cadillac's own website throws an error when trying to access the digital PDF at https://www.cadillac.com/support/vehicle/manuals-guides. This is a safety issue, not merely convenience.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693222October 13, 2025
VISIBILITY/WIPER
Light colored grill on dash behind the display reflects sunlight badly onto the windshield and impairs driving vision. Should be a mat-black color. Problem is present on all 2026 Vistiq cars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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