Cadillac STS Complaints

430 consumer complaints on file.

#10211615December 12, 2007
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2006 CADILLAC STS. WHILE THE CONTACT'S SPOUSE ATTEMPTED TO PARK THE VEHICLE WITH HER FOOT ON THE BRAKE PEDAL, THE VEHICLE SURGED THROUGH THE FENCE. SHE CONTINUED TO DEPRESS THE BRAKE PEDAL AND THE VEHICLE FINALLY STOPPED. THE FRONT GRILL AND HOOD WERE DAMAGED. THE VEHICLE WAS DRIVEN TO THE DEALER IMMEDIATELY FOR INSPECTION. THE DEALER FOUND NOTHING WRONG WITH THE VEHICLE. THERE WERE NO INJURIES. THE SPEED WAS UNKNOWN. THE CURRENT MILEAGE WAS 3,362 AND FAILURE MILEAGE WAS 3,342.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10210375November 30, 2007
VISIBILITY:GLASS, SIDE/REAR
THE REAR WINDOW OF MY CADILLAC STS SHATTERED WHILE IT WAS PARKED IN MY GARAGE. NOTHING STRUCK THE WINDOW; IT SHATTERED OF ITS OWN ACCORD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209581November 20, 2007
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, EQUIPMENT:APPLIANCE:AIR CONDITIONER, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WE (ELMORE SIMS) ARE THE OWNERS OF A 2004 CADILLAC DEVILLE SINCE MAY 2007. WE HAVE OWNED VARIOUS MODELS OF CADILLACS FOR MORE THAN TEN YEARS, AND HAVE NOT HAD ANY MAJOR PROBLEMS. THE NAME "CADILLAC'S" DENOTES QUALITY. HOWEVER, OUR LATEST PURCHASE WITH THIS THREE (3) YEAR OLD VEHICLE IN THE PAST FEW MONTHS, HAS CAUSED US GREAT REPAIRS AND EXPENSES AND LOSS OF CONFIDENCE IN THE NAME CADILLAC'S. THE FIRST REPAIR WAS WITH THE FAN MOTOR FOR THE AIR CONDITIONING, WHICH COST $240. THE NEXT MAJOR REPAIR WAS THE FUEL PUMP, WHICH COST $600. THE BRAKES ARE NEXT, BUT THAT IS EXPECTED FROM A THREE YEAR OLD VEHICLE. THE OTHER CADILLAC'S WE HAD WERE ALSO USED VEHICLES AND NEVER REQUIRED MAJOR REPAIRS SUCH AS THESE SO SOON. THOSE OLDER MODEL VEHICLES WERE OF QUALITY. HAS THE MANUFACTURE OUTSOURCES PARTS TO CUT COST? THE QUALITY THAT I EXPECTED FROM CADILLAC HAS BEEN DIMINISHED. I HOPE THEY WILL LOOK INTO THIS MATTER, BECAUSE MY CERTIFIED CADILLAC MECHANIC SAID THIS IS A COMMON PROBLEM WITH THIS PARTICULAR MODULE AND THE LATER MODEL GENERAL MOTORS VEHICLES. HAVE THERE BEEN OTHER COMPLAINTS ABOUT THE CADILLAC DEVILLE, MORE SPECIFICALLY THE FUEL PUMP? I WOULD LIKE TO KNOW WHY THIS PART WOULD STOP FUNCTIONING SO SOON AND WHAT CAN BE DONE ABOUT IT? ALSO, ON ONE OF YOUR SCREENS, IT WOULD NOT ALLOW ME TO TYPE IN DEVILLE AS THE MODEL OF VEHICLE, SO I CHECKED STS TO ADVANCE TO THE NEXT SCREEN. THANKS FOR YOUR ASSISTANCE IN THIS MATTER. A VERY DISAPPOINTED CADILLAC OWNER! I'M STUCK, BECAUSE I AM ON DISABILITY AND IF THESE TYPES OF REPAIR PROBLEMS CONTINUE, I AM GOING TO GET RID OF THIS CAR AND FORGET ABOUT THE NAME CADILLAC. PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208960November 14, 2007
SUSPENSION
I LEASE A 2006 CADILLAC STS WITH 35,000 MILES DRIVEN. FOR THE PAST 6,000 MILES, AN INCREASING THUMPING NOISE HAS BEEN EMANATING FROM THE FRONT WHEELS. I BROUGHT IT TO THE CADILLAC DEALER I GOT IT FROM (COUNTRY CADILLAC GMC BUICK, HUNTINGTON, NY) AND THEIR BRIEF SYNOPSIS INDICATED THAT THE TIRES WERE WORN OUT, BECAUSE THERE ARE FLAT SPOTS ON THEM CAUSING THE THUMPING. THE PROBLEM IS, CADILLAC EXPLICITLY WARRANTY?S THE TIRES FROM DEFECTS FOR FULL REPLACEMENT DURING THE BUMPER TO BUMPER COVERAGE OF 5 YEAR/50,000 MILES. I CONTACTED MICHELIN TO DISCUSS WARRANTY COVERAGE AND THEY INSTRUCTED ME TO BRING THE CAR INTO A SERVICE CENTER TO ANALYZE FOR WARRANTY. THEIR ANALYSIS INDICATES THAT ANY WEAR OF THIS TYPE IS MECHANICAL IN NATURE, AND IT IS A ROOT CAUSE WITHIN THE FRONT END OF THE CAR. I CONTACTED CADILLAC CUSTOMER SERVICE SPECIFICALLY (AND ADAMANTLY) REQUESTED THAT A REGIONAL REPRESENTATIVE FROM CADILLAC COME TO THE DEALERSHIP TO REVIEW THE CAR WITH ME & THE DEALERS SERVICE MANAGER. AFTER FULLY DISCLOSING ALL THE INFORMATION ABOUT THE TREAD LIFE (WHICH MICHELIN CLEARLY CLAIMS THAT THERE IS A MINIMUM OF 3/32" ACTIVE LIFE LEFT BEFORE THE LOW LEVEL INDICATOR BANDS ARE BREACHED) AND THAT THE "FLAT SPOTS" ARE NOT NORMAL TREAD WEAR, AND THAT I REQUIRE A MEETING TO REVIEW THE SITUATION. I RECEIVED A CALL BACK FROM THE CUSTOMER SERVICE REPRESENTATIVE INFORMING ME THAT THIS IS ALSO NOT A WARRANTY ISSUE. THIS IS THE PROBLEM. I KNOW THAT MY CAR HAS AN INHERENT PROBLEM. THIS WEAR IRREGULARITY IS CURRENTLY A SERIOUS SAFETY ISSUE, AND I NEED NEW TIRES BEFORE AN INCIDENT HAPPENS. MY CONTENTION IS THIS; CADILLAC IS IGNORING THE UNDERLYING PROBLEM, BLAMING IT ON "WORN OUT" TIRES, WHEN IN FACT THERE IS A MAJOR PROBLEM. I WILL REPLACE THESE TIRES, BUT THE POINT IS CADILLAC REALLY SHOULD, AND ALSO SHOULD ACTIVELY BE REVIEWING THE CAR FRONT END FOR DEFECTS; ONE WHICH DETERIORATES CRITICAL SAFETY COMPONENTS ON MY CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207733November 2, 2007
ELECTRICAL SYSTEM:IGNITION
TL*THE CONTACT OWNS A 2006 CADILLAC STS. WHILE DRIVING 2 MPH, THE CONTACT ACCIDENTALLY TOUCHED THE OFF BUTTON FOR THE ENGINE WHILE ATTEMPTING TO ADJUST THE AIR CONDITIONER. THE BRAKE PEDAL WAS NOT DEPRESSED AT THE TIME. THE DEALER STATED THAT THIS WAS NORMAL FOR THE REMOTE START AND TURN OFF FEATURE. THE CURRENT AND FAILURE MILEAGES WERE 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199013August 9, 2007
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE, SEAT BELTS:FRONT:WARNING LIGHT/DEVICES
TL*THE CONTACT OWNS A 2007 CADILLAC STS. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG WORKS INTERMITTENTLY WHEN SOMEONE OF A HEAVIER WEIGHT SITS IN THE PASSENGER SEAT. HE ALSO STATED THAT BECAUSE THE AIR BAG WAS NOT ACTIVATED, THE SEAT BELT CHIME THAT INDICATES THE SEAT BELTS WERE NOT IN USE, WOULD NOT WORK EITHER. THE CONTACT NOTIFIED THE DEALER OF THE FAILURE AT LEAST SIX TIMES AND TOOK THE VEHICLE THERE AS WELL. THE CURRENT MILEAGE WAS 3,500 AND FAILURE MILEAGE WAS 10.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196979July 18, 2007
ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC)
2001 CADILLAC STS WITH STABILITY SYSTEM CONCERNS CUSTOMER STATES THAT ONE WEEK AFTER PURCHASE THE PROBLEM STARTED**CC THE CONSUMER WAS TOLD A SENSOR NEEDED TO BE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196143July 11, 2007
ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC)
THIS ONE SEEMED TO BE THE MOST DANGEROUS. ON RANDOM AND UNPREDICTABLE OCCASIONS WHILE MAKING A SHARP TURN ON DRY PAVEMENT AT RELATIVELY LOW SPEED AT APPROXIMATELY 20 MPH THE STABILITY SYSTEM ACTIVE MESSAGE OR TRACTION ACTIVE MESSAGE WOULD BE DISPLAYED ON THE DRIVER INFORMATION CENTER AND THE CAR WOULD LOSE POWER TO ALL 4 WHEELS AND SLOW ALMOST TO A STOP EVEN WHILE THE GAS PEDAL WAS DEPRESSED - IT WOULD SEEM TO STALL IN THE MIDDLE OF AN INTERSECTION! ON MAY 26, 2007 R.C. OLSEN CADILLAC REPLACED THE YAW SENSOR TO CORRECT THE PROBLEM , BUT EVIDENTLY THAT DID NOT FIX THE PROBLEM WHICH I CONTINUED TO EXPERIENCE AT RANDOM, INFREQUENTLY, AND UNPREDICTABLE OCCASIONS. THERE SEEMS TO BE A SLIGHT LOOSENESS IN THE STEERING WHEN TURNED WHICH USUALLY OCCURS AT LOW SPEED (LESS THAN 5 MPH) AT THE BEGINNING OF A SHARP TURN WITH PRESSURE APPLIED TO THE STEERING WHEEL (MOST OFTEN OCCURS WHEN STEERING WHEEL IS PULLED TOWARD THE DRIVER). IT FEELS LIKE A 1/8 INCH "SLIP" OR "JERK" IN THE WHEEL. THE OCCURRENCE IS MOST NOTICEABLE WHEN TURNING WHILE BACKING OUT OF A PARKING SPACE OR WHEN MAKING AN INITIAL TURN AFTER BEING STOPPED. IT HAPPENS IN FORWARD AND REVERSE BUT I SEEM TO NOTICE IT MORE IN REVERSE BECAUSE THAT IS WHEN I SEEM TO BE PUTTING REARWARD PRESSURE ON THE STEERING WHEEL WHILE TURNING. I SUSPECT THAT THE PROBLEM MAY BE SOMEHOW RELATED TO THE ELECTRONIC ADJUSTMENT OF THE STEERING WHEEL. NOTE HOWEVER THAT ON MY MOST RECENT SERVICE VISIT ON JUNE 27, 2007, WOODWARD CADILLAC OF ANDOVER, MA FOUND THAT THE FRONT END WAS SEVERELY OUT OF LINE AND SUBSEQUENTLY PERFORMED AN ALIGNMENT ON THE CAR WHICH DID NOT CORRECT THE PROBLEM BUT SEEMED TO SLIGHTLY IMPROVE IT - THAT LEADS ME TO BELIEVE THAT THE PROBLEM MAY BE ORIGINATING FROM THE FRONT END OR RACK. I HAVE BROUGHT THE VEHICLE IN FOR SERVICE ON THIS ISSUE 5 TIMES ALL WITH THE RESULT THAT THE TECHNICIAN COULD NOT DUPLICATE THE PROBLEM AND THEREFORE COULD NOT FIX IT. THE STEERING WHEEL WAS MISALIGNED , OFF CENTER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195639July 9, 2007
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2007 CADILLAC STS. THE CONTACT STATED THAT THE ACCELERATOR PEDAL AND THE BRAKE PEDAL ARE TOO CLOSE TOGETHER. THE ACCELERATOR PEDAL WAS INADVERTENTLY DEPRESSED INSTEAD OF THE BRAKE PEDAL, CAUSING THE VEHICLE TO CRASH INTO A TREE. THE CRASH OCCURRED WHILE DRIVING 25 MPH. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE FRONT END WAS DAMAGED AND HAS BEEN REPAIRED. THE MANUFACTURER STATED THAT THEY ARE UNABLE TO BE OF ASSISTANCE. THE VEHICLE FAILED TO START ON TWO OCCASIONS AND WAS TOWED AND REPAIRED BOTH TIMES. THE REPAIR OR REPLACEMENT PART WAS UNKNOWN. THE CONTACT STATED THAT THE CAUSE OF FAILURE WAS ELECTRICAL. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE IS 3,600 AND FAILURE MILEAGE WAS 300.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10191650May 24, 2007
SEATS, EXTERIOR LIGHTING:HEADLIGHTS
FRONT CAR SEATS ARE MAKING A FARTING NOISE, I HAVE HAD IN THE DEALERSHIP 3 TIMES & EACH TIME THEY SAID THEY FIXED THE PROBLEM THEY HAVE NOT. ALSO, MY FRONT HEADLAMP HAS STRESS CRACKS IN IT THEY TOLD ME THEY ORDERED IT, WELL ITS BEEN 8 WEEKS & STILL NO HEADLAMP THE MANAGER WAS SUPPOSE TO CALL ME & NEVER HAS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191520May 23, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, EQUIPMENT
LEFT FRONT BRAKE PADS RUB AGAINST SOMETHING , CAUSING ROTOR TO WARP AND DOING OTHER DAMAGE TO BRAKING SYSTEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190189May 8, 2007
TIRES
TL*THE CONTACT OWNS A 2006 CADILLAC STS. THE CONTACT STATED THAT THE VEHICLE FAILS TO OPERATE PROPERLY WHILE DRIVING IN SNOW. THE VEHICLE SLIDES AND CAUSES CRASHES BECAUSE THERE IS NO TRACTION. THE CONTACT WAS INVOLVED IN A CRASH , BUT NO POLICE REPORT WAS FILED. THE MANUFACTURER STATED THAT NOTHING COULD BE DONE AND SUGGESTED THE CONTACT PURCHASE NEW TIRES TO ACCOMMODATE THE WEATHER CONDITIONS. THE CURRENT MILEAGE IS 22,000 AND FAILURE MILEAGE WAS 15,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10188566April 23, 2007
ELECTRICAL SYSTEM
TL* THE CONTACT OWNED A 1995 CADILLAC STS. THE SPEEDOMETER INDICATOR MOVED WITHOUT THE VEHICLE BEING DRIVEN. WHEN THE THE SIGNAL LIGHTS WERE ACTIVATED THE RADIO LIGHTS BLINKED ON & OFF. THE AIR CONDITIONER IMMEDIATELY SWITCHED FROM COLD TO HOT AIR. THE CRUISE CONTROL ACTIVATED, BUT DID NOT WORK. THE VEHICLE HAS NOT BEEN DIAGNOSED AT THIS TIME. THE CURRENT MILEAGE IS 133,000, AND FAILURE MILEAGE WAS 96,000. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188482April 21, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, ENGINE AND ENGINE COOLING
2005 CADILLAC STS. CHECK ENGINE LIGHT COMES ON AFTER REPEATED ATTEMPTS TO FIX. CODE PO171, PO174. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187518April 10, 2007
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
2005 CADILLAC STS AWD HAS REAR DIFFERENTIAL LEAK.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187519April 10, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
EXCESSIVE SHIFTING FROM 5TH TO 4TH AND 4TH TO 5TH GEARS IN AUTOMATIC MODE, A CHUCKLE OR SHUDDER WHEN IN 5TH GEAR AND ADDING LIGHT ACCELERATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187307April 9, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
VARIOUS DASH WARNING LIGHTS KEPT LIGHTING UP, BUT DEALER COULD FIND NO PROBLEM WITH CAR. THE CAR IS A DEVILLE . *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186138March 26, 2007
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
CAR IS 2006 CADILLAC STS4 AWD WITH 3.6L V6 ENGINE. REAR DIFFERENTIAL LEAKS OIL, CAR HAS 7,000 MILES. BROUGHT IT IN FOR SERVICE AND A SEAL WAS REPLACED. LESS THAN 60 DAYS LATER IT IS LEAKING AGAIN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185374March 17, 2007
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
CAR SCRAPES FRONT END GOING INTO OR OUT OF DRIVEWAYS EVEN AT SLOW SPEED 1 TO 2 MILES AN HOUR. ALSO HITS CURB PARKING STOPS. MY MECHANIC TOLD ME TO TAKE IT BACK TO THE DEALER I PRUCHASED IT FROM AND THE WARRANTY SHOULD COVER IT. THE CAR IS APPROXIMATLY 7-8 INCHES FROM THE GROUND AND THE REAR END IS ABOUT 15-16 INCHES HIGH OFF THE GROUND.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10184476March 7, 2007
ELECTRICAL SYSTEM
VEHICLE PARKED IN GARAGE FOR 4 DAYS. CAR BATTERY WAS COMPLETELY DRAINED OF POWER. NEEDED TO BE RE-CHARGED. DEALERSHIP WAS UNABLE TO IDENTIFY CAUSE OF BATTERY LOOSING POWER. PROBLEM ORIGINALLY OCCURRED ON SEPTEMBER 25, 2006 SAME AS MARCH 2, 3007 - BATTERY COMPLETELY DRAINED OF POWER. CAR WAS TOWED TO DEALERSHIP - DEALERSHIP CLAIMED PROBLEM WAS BODY CONTROL MODULE (WOULD CAUSE HIGH BEAMS TO COME ON WHEN CAR WAS OFF) - REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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