Cadillac SRX Complaints (2015)

443 consumer complaints on file.

#11429403August 17, 2021
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2015 Cadillac SRX. The contact stated that the headlights would dimly illuminate while in operation without warning. Upon investigation, the contact discovered that moisture had entered the headlight module which caused the headlights to be dim. The contact notified the dealer of the failure and they acknowledged that the headlight failure was a known issue; however, there was no recall placed on the vehicle. The manufacturer was also notified of the failure and offered no assistance. The vehicle was not repaired. The failure mileage was unknown. The VIN was invalid.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429195August 16, 2021
EXTERIOR LIGHTING
Headlights so dim can't see to drive after dusk. contacted Cadillac inquired about recall, they're aware of this issue with this model and year no recall even with safety issues. I researched this and numerous srx with same problem some resulting in accidents with injury. Cadillac told me to take it to dealer and pay about $1000. Per side to replace with same defective lights and housings plus labor. Please look into this issue and help those of us in need of being able to see while driving after dusk. Thank you for any help you can provide.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429344August 16, 2021
SUSPENSION, UNKNOWN OR OTHER, STEERING
I RECEIVED A RECALL # N212340980. THE DEALERSHIP SAID THERE IS NO SOLUTION UNTIL GM GETS PARTS. MY SON WAS DRIVING CAR AND ALMOST HAD AN ACCIDENT ON INTERSTATE. I WANT PUBLIC KNOWLEDGE THAT GM HAS NOT COME UP WITH THE PARTS AND ALMOST KILLED MY SON BY CAR GOING OUT OF CONTROL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428889August 12, 2021
EXTERIOR LIGHTING
The contact owns a 2015 Cadillac SRX. The contact stated that the headlight housings were filled with water causing the illumination from the headlights to be very dim. The contact stated no warning light was illuminated. The vehicle was diagnosed but not repaired. The manufacturer was informed of the failure and advised the contact to pay for the repairs and then there would be a reimbursement offer. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428837August 12, 2021
EXTERIOR LIGHTING
The contact owns a 2015 Cadillac SRX. The contact stated that there was condensation on the inside of the headlight housing which resulted in the headlights needing to be replaced. The contact stated no warning lights was illuminated. The vehicle was diagnosed but not repaired. The manufacturer was informed of the failure and informed the contact that the vehicle was not included in a recall. The failure mileage was approximately 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428551August 10, 2021
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2015 Cadillac SRX. The contact stated he was unable to see the roadway while driving at night using the low-beam headlights. The contact stated that the high-beam headlight was activated to see the road. The vehicle was taken to the dealer however, the mechanic was unable to diagnose the cause of the failure. The contact stated that the failure persisted. The manufacturer had not been informed of the failure. The failure mileage was approximately 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427979August 6, 2021
ELECTRICAL SYSTEM
2015 CADILLAC SRX. CONSUMER WRITES SEEKING REIMBURSEMENTS FOR REPAIRS MADE TO VEHICLE RELATED TO DEFECTS WITH VARIOUS SAFETY FEATURES. THE CONSUMER STATED THE CUE SYSTEM FAILED AND WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425988July 22, 2021
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2015 Cadillac SRX. The contact stated while driving during the nighttime, she was unable to properly see the street, requiring the use of the high beam headlights. The contact stated that there was no warning light illuminated. The vehicle was taken to an independent mechanic and was informed that an unknown headlight exterior component needed to be replaced. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer was not informed of the failure. The failure mileage was approximately 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425878July 21, 2021
SUSPENSION
Recall has been a month already with no fix. I am without a vehicle, when is this recall going to be fixed?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423884July 8, 2021
UNKNOWN OR OTHER
While driving during the last month, the CUE system that controls the heating/cooling controls (among other options) turned itself off. Hence, the air conditioning shut off. This may not seem to be a safety issue, but we were driving back from Topsail Island, NC, to our home in Winchester, VA and it was 97 degrees outside. After several tries, we were able to get it going again, but it continues to shut itself off unpredictably. I am 70 years old and my husband is 75. We also have a dog who can't tolerate heat. This could be a life-threatening issue for us. We are in the process of getting this replaced, for about $800! My research on the web and info from the dealer indicates that this is a widespread issue. It is deserving of a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423800July 7, 2021
EXTERIOR LIGHTING
Since 2019, my headlights began to dim and have gradually worsened. Now they are defective and ineffective. I have had close close calls when trying to drive at night. It is almost impossible to drive at night without high beams. I have been pulled over twice and given warnings about my headlights. It is very hard to navigate driving especially when other drivers can barely see my car. I have driven over curbs, crossed lane lines, and have been unable to see turning lanes. Other cars have have had issues seeing my car due to the low lights and this has led to some other very close calls. The situation is very unsafe and risky. The malfunctioning of the lights have pretty much rendered my car useless after dark or in rainy weather. I have spoken to numerous individuals at both the local dealership and GM to no avail. I have been told so many different stories and given differing plans of actions. The dealership people told me to wait on a letter from GM/Cadillac. After weeks, ai contacted GM/Cadillac who also told me to wait on a letter. After another few weeks and still without a letter, I contacted GM/Cadillac again and that's when the real "runaround" began. Two years later, my headlights are even worse and I don't really drive my car that much out of fear. I continue to contact GM/Cadillac at least once or twice a month to no avail. My car was inspected by a dealership who confirmed that I indeed have headlight/headlamp issues due to a GM problem with the production of the headligh/headlamp assembly which collects moisture. They also confirmed that GM should have sent me a reimbursement letter. My car is available for anyone who needs to inspect it. I just don't understand how a company such as GM who claims to be of excellence and such quality will not repair and take responsibility for it's mistakes and production errors.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422756June 29, 2021
EXTERIOR LIGHTING
The contact owns a 2015 Cadillac SRX. The contact stated that the headlights were dim while activated. The vehicle was taken to the dealer and diagnosed that the headlight assembly needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420313June 9, 2021
ELECTRICAL SYSTEM
Left front & rear right turn signal failure. Unable to signal other drivers of intent to turn
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420315June 9, 2021
ELECTRICAL SYSTEM
My Cadillac has had and currently has a cracked spider web screen where you control the vehicles settings, GPS, Temperature for the car and so forth. Due to this I have lost any control to these settings since the cracked screen has caused the touchscreen to not even work and there is no response when you tap the screen. Have reached out to Cadillac and they say it’s not their problem but the screen was not cracked in any kind of accident it was cracked due to the way Cadillac built the screen and the type of materials used to build the screen. Multiple people have had the same issue and Cadillac refuses to recall the touchscreen on these vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417779May 19, 2021
EXTERIOR LIGHTING
Purchased car used from buckalew chevrolet 4/27/2019 headlight was a little dim.headlight it not bright ei to see now.i was not told of a headlight problem when I purchased vehicle and I never received any notice from the manufacturer since I have owned it about a headlight issues.noe I'm told it will be thousands of dollars for me to fix what should be a factory recall due to safety
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415795May 10, 2021
EXTERIOR LIGHTING
HEADLIGHTS EXTREMELY DIM AT NIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415225May 5, 2021
VISIBILITY/WIPER
YOU CAN NOT DRIVE THE CAR WITH LOW BEAMS AT NIGHT. CAN'T SEE AT ALL. MUST DRIVE WITH HIGH BEAMS AND BLIND ONCOMING TRAFFIC. PLEASE MAKE CADILLAC FIX THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414956May 3, 2021
EXTERIOR LIGHTING
NO HEADLIGHTS AT NIGHT. HAVE TO USE THE HIGH BEAMS AND THEY ARE DIM. TOOK IT BACK TO CADILLAC AND THEY WERE AWARE OF THE SITUATION AND THAT THERE IS NO RECALL!????!!! MORE THAN WILLING TO REPAIR THE VEHICLE FOR $2000.00. NEVER WOULD HAVE EXPECTED THIS OUT OF CADILLAC. OR NHTSA FOR THAT MATTER. HOW DO YOU SAFELY DRIVE A VEHICLE AT NIGHT WITH NO HEADLIGHTS? WHY IS THERE NO OFFICIAL RECALL ON THIS PROBLEM?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406051April 2, 2021
EXTERIOR LIGHTING
HEADLIGHTS ARE SO DIM THAT THEY ARE BARELY SEEN BY ONCOMING DRIVERS. ONLY ABLE TO DRIVE THE VEHICLE RUNNING BRIGHT LIGHTS IN ORDER TO SEE THEREBY BLINDING THE OTHER DRIVERS COMING AT ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404842March 25, 2021
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE HEADLAMPS FAILED TO ADEQUATELY ILLUMINATE THE ROADWAY. THE CONTACT STATED THAT THE HI-BEAM HEADLIGHTS WERE USED TO DRIVE WHILE DRIVING AT NIGHT. THE CONTACT SPOKE WITH MOORE CADILLAC CHANTILLY (25450 PLEASANT VALLEY RD, CHANTILLY, VA 20152, (703) 939-9351) WHO STATED THAT THE HEADLAMP HOUSINGS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 71,000.*DT CONSUMER STATES THAT THE FAILURE HAS BEEN OCCURRING SINCE THE VEHICLE WAS PURCHASED ON 3/13/2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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