Cadillac SRX Complaints (2010)

474 consumer complaints on file.

#11299386January 14, 2020
EXTERIOR LIGHTING
HEADLIGHTS GET WATER INSIDE ASSEMBLY AND SHORT OUT HEADLIGHTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292226December 31, 2019
ENGINE
THE CHECK ENGINE LIGHT CAME ON, THEN IT WOULD GO OFF, ON AGAIN, OFF AGAIN. THE CODE WAS P000017. THEY SAID THE TIMING CHAIN NEEDED TO BE FIXED. THIS CAUSED A RECALL IN THE 2004-2009 SRXS AND YET I SEE THERE ARE MULTIPLE COMPLAINTS FOR THE SAME THING FOR THE 2010S AND NO RECALL. THERE ARE ONLY 113K MILES ON THIS CAR, THAT'S ABOUT 13K PER YEAR, MAINLY HIGHWAY MILES. THIS SHOULD NOT HAPPEN. CADILLAC DEALER WANTED TO CHARGE ME $3800 WHEN WITHOUT THIS ISSUE, THE CAR IS ONLY WORTH ABOUT $4500. I TRULY THINK THERE SHOULD BE A RECALL FOR THIS ISSUE AS IT SEEMS AROUND THIS MILEAGE, THIS ISSUE HAPPENS BASED ON RESEARCH THAT I DID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292053December 30, 2019
EXTERIOR LIGHTING
WARNING LIGHT FOR LOW BEAM HEADLIGHT DRIVER SIDE CAME ON WHEN I STARTED MY CAR. UPON CHECKING THE HEADLIGHT I SAW THE HEADLIGHT WAS OUT AND THERE WAS WATER ACCUMULATED ON THE LENS COVER. I WAS TOLD BY MY MECHANIC THAT THIS A VERY FREQUENT PROBLEM WITH THIS CAR AND THAT BOTH LENSES HAD WATER ACCUMULATION. I HAD TO REPLACE THE BULB, BALLAST, AND FIRING MECHANISM IN ORDER TO GET THE HEADLIGHT TO WORK, BUT THE ERROR MESSAGE IS STILL ON DASH. WHEN I CALLED CADILLAC, THEY TOLD ME THERE WERE NO OTHER ISSUES WITH THIS CAR AND I WAS THE ONLY ONE COMPLAINING DESPITE THE CADILLAC SRX DEFECTIVE HEADLIGHT CLASS ACTION LAWSUIT IS CHESTER STEELE V. GENERAL MOTORS, LLC CASE NO.2:17-04323, IN THE U.S. DISTRICT COURT FOR THE CENTRAL DISTRICT OF CALIFORNIA. THE CAR IS ALWAYS GARAGED AT NIGHT - FOGGING OCCURS EVEN IF IT HAS NOT BEEN RAINING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286420December 2, 2019
EXTERIOR LIGHTING
AFTER IT RAINED, I NOTICED THERE WERE 3+ INCHES OF WATER IN THE DRIVER SIDE HEADLIGHT ASSEMBLY CAUSING MOISTURE BUILDUP. THE BUILDUP LEADS TO HAVING NO HEADLIGHTS. I HAVE TRIED COVERING IT UP WITH CAR COVERS AND DRYING OUT THE WATER BUT NOTHING HAS WORKED. A FEW MONTHS HAVE GONE BY AND THE PASSENGER SIDE IS NOW ALSO AFFECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282003November 24, 2019
VISIBILITY/WIPER, EXTERIOR LIGHTING
I HAVE NOTICED EXCESSIVE WATER DROPLETS IN HEADLIGHTS IT'S SO BAD VISIBILITY IS A SAFETY CONCERN AT NIGHT BECAUSE YOU CAN SEE HEADLIGHTS DON'T EVEN LOOK LIKE THERE ON. I HAVE TO USE HIGH BEAMS WHICH PUTS OTHERS LIVES IN DANGER DUE TO BEING BLINDED BY THE BRIGHT LIGHTS THAT CAN LEAD INTO MORE CRASHES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281713November 22, 2019
EXTERIOR LIGHTING
THE INSIDES OF MY HEADLIGHTS COLLECT CONDENSATION. THE BULBS ARE VERY DIM EVEN THOUGH THEY HAVE BEEN REPLACED WITH NEWER HIGH-INTENSITY BULBS. NIGHT DRIVING, ESPECIALLY WHEN ITS RAINING OR SNOWING IS HAZARDOUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281456November 20, 2019
EXTERIOR LIGHTING
POOR HEADLIGHT VISIBILITY DUE TO DIM LOW BEAMS AND MOISTURE BUILDUP INSIDE THE LENS. GM DOES NOT CONSIDER IT A SAFETY ISSUE AND THEREFORE HAS NOT ISSUED A RECALL. THE CAR IS NOT SAFE TO DRIVE AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281130November 19, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TOOK VEHICLE INTO GM CHEVY DEALER TODAY FOR TIRE ROTATION AND OIL/FILTER CHANGE. NO OTHER ISSUES. DOVE VEHICLE HOME AND NOTICED TWO LIGHTS ON DASHBOARD; ABS AND STABILITRAK. ALSO MESSAGE ON DIC INDICATING TO SERVICE ABS. NO ISSUES BEFORE DEALER SERVICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280027November 14, 2019
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT MOISTURE ACCUMULATED IN THE HEADLIGHTS, WHICH LED TO THE PASSENGER SIDE HEADLIGHT SHUTTING OFF. THE CONTACT WAS DRIVING APPROXIMATELY 65 MPH AT THE TIME OF THE FAILURE. THE VEHICLE WAS TAKEN TO FLOW CADILLAC (336-760-7000, LOCATED AT 1400 S STRATFORD RD, WINSTON-SALEM, NC 27103) WHERE THE HEADLIGHT ASSEMBLY WAS REPLACED; HOWEVER, THE FAILURE RECURRED WITH THE DRIVER'S SIDE HEADLIGHT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND STATED THAT THE WARRANTY WAS EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 117,268.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279691November 12, 2019
EXTERIOR LIGHTING
I JUST BOUGHT THIS CAR FRIDAY ,FIRST I HAD A PROBLEM WITH WATER IN THE HEAD LIGHTS I CORRECTED THAT MY SELF ,NOW THE HEADLIGHTS ON DIM IS SO DIM IT'S DIFFICULT TO SEE THE ROAD AT NIGHT ,AT TIMES YOU CAN'T SEE THE WHITE STRIP ON THE SIDE OF THE ROAD I'M 69 YEARS OLD IT MAKES DRIVING AT NIGHT VERY DIFFICULT ,PLEASE CHECK THIS OUT THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270232October 22, 2019
EXTERIOR LIGHTING
HEAD LITES WONT WORK WENT OUT, WATER GETS INTO THE LENS WITH CONDENSATION THERE ARE CLASS ACTION SUITES IN OTHER STATES RELATED TO THIS PROBLEM CANT DRIVE THE CAR AT NIGHT WITH THE NORMAL LIGHTS ON. 2010-2013 CADILLAC SRX'S ARE KNOWN FOR THIS PROBLEM DOES GENERAL MOTORS PLAN ON DOING A RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269050October 16, 2019
ELECTRICAL SYSTEM
SINCE THE SUNROOF DRAIN TUBE DISLODGED CAUSING WATER TO LEAK INSIDE CAUSING AN ELECTRICAL SHORT. THE COMPUTER DOESN'T SENSE THE DRIVER DOOR. YOU CAN DRIVE WITH THE DOOR OPEN AND NO AJAR WARNING. THE WINDOW DOESN'T GO UP OR DOWN. THE RADIO AND INTERIOR LIGHTS DO NOT GO OFF ONCE YOU EXIT THE VEHICLE. IT SHUTS OFF AUTOMATICALLY AFTER 10MINS AS OPPOSE TO SHUT OFF WHEN YOU OPEN THE DRIVER DOOR. THERE'S A CLASS ACTION LAWSUIT REGARDING THIS PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268226October 13, 2019
EXTERIOR LIGHTING
SEALS ON LIGHTS ALLOWING WATER TO COLLECT AND SHORT OUT HEADLIGHTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265640October 2, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE VERY DIM AND DID NOT SHINE BRIGHTLY ENOUGH. AS A RESULT, THE CONTACT COULD NOT SEE THE ROAD WHILE DRIVING AT NIGHT. THE CONTACT PURCHASED REPLACEMENT HEADLIGHTS AND TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THE LIGHTS WERE REPLACED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 170,000. *BF*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258268September 26, 2019
ENGINE, FUEL/PROPULSION SYSTEM
LOW OCTANE FUEL WAS USED IN THE VEHICLE AND IT IS NOW MAKING A KNOCKING SOUND FROM THE ENGINE, LAGGING ON ACCELERATING, AND HAVING ISSUES STARTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255864September 16, 2019
AIR BAGS, ENGINE, POWER TRAIN
I JUST BOUGHT THIS VEHICLE TWO DAYS AGO AND NOW REALIZED IT LOSES POWER WHILE DRIVING (IN-MOTION) AND THEN JUMPS AS IF IT WANTS TO CUT OFF. AT THE TIME, I WAS DRIVING ON A CITY STREET AND AS I TRIED TO ACCELERATE, THE PROBLEM OCCURRED. THIS IS VERY DANGEROUS AND SCARY BECAUSE IT CAN CAUSE A CRASH OR CAUSE OTHER CARS TO REAR-END IT. ALSO, IT SAYS AIRBAG NEEDS SERVICING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255279September 13, 2019
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE NOT FUNCTIONING AND THE "SERVICE LIGHTING" WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MORRIE'S GOLDEN VALLEY CADILLAC (LOCATED AT 7400 WAYZATA BLVD, MINNEAPOLIS, MN 55426, (866) 493-2819) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244281August 15, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE RETAINED MOISTURE IN BOTH HEADLIGHT UNITS, WHICH AFFECTED THE BRIGHTNESS OF THE HEADLIGHTS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED FRANK KENT CADILLAC (3500 W LOOP 820 S, FORT WORTH, TX 76116, 817-385-1736) AND RECEIVED A QUOTE FOR THE REPAIRS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243987August 14, 2019
SERVICE BRAKES
WHEN IT IS WARM OUTSIDE (ABOVE 75) WHEN THE BRAKES ARE APPLIED, THE PEDAL DOES NOT RETURN TO THE NEUTRAL POSITION, AND THE BRAKES ARE STILL ENGAGED. WE HAVE TO PULL UP ON THE BRAKE PEDAL, AND IT COMES BACK TO NEUTRAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244060August 14, 2019
SERVICE BRAKES
THE BRAKE PEDAL DOES NOT FULLY RESET AFTER BEING DEPRESSED. THIS CAUSES THE REAR BRAKE LIGHTS TO REMAIN ON WHILE VEHICLE IS IN MOTION, BUT BRAKE IS NOT ACTUALLY BEING APPLIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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