Cadillac SRX Complaints (2004)

216 consumer complaints on file.

#10420785August 20, 2011
FUEL SYSTEM, GASOLINE, POWER TRAIN
SRX 2004 HAS ALREADY HAD TRANSMISSION REBUILT AND I AM TRYING TO GET THROTTLE BODY ALSO REPLACED AFTER THROTTLE DID NOT RESPOND AND COASTED BACKWARDS ALMOST CATCHING 3 TEENS RUNNING BETWEEN MY CAR AND ONE BEHIND ME. TRANSMISSION WAS TAKEN CARE OF BUT HESITATION ON THROTTLE HAS BEEN CONTINUOUS FOR OVER A YEAR WITH NO ONE TELLING ME WHAT WAS WRONG. JUST THIS WEEK I WAS TOLD THROTTLE BODY NEEDS REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417001August 4, 2011
TRACTION CONTROL SYSTEM
THE PROBLEM WITH MY 2004 CADILLAC SRX STARTED AFTER THE DEALER COMPLETED A RECALL SERVICE FOR THE TRANSMISSION SHIFT FROM PARK PROBLEM NOW THE VEHICLE CAN BE SHIFTED FROM PARK WITH KEY IN OR OUT OF THE IGNITION, RUNNING OR NOT AND WHEN VEHICLE IS TURNED OFF THE KEY DOES NOT RELEASE FROM IGNITION, NOW TRACTION CONTROL LIGHT COMES ON DEALER DOES NOT KNOW WHAT IS THE PROBLEM. ALSO STABILITY CONTROL MESSAGE COMES ON . I HAVE READ THAT TWO PEOPLE HAVE DIED IN ACCIDENTS ALREADY FROM STABILITY CONTROL SYSTEMS MALFUNCTIONING IN THE 2004 CADILLAC SRX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413752July 20, 2011
TRACTION CONTROL SYSTEM
2004 CADILLAC SRX V8 AWD - TRACTION CONTROL WARNING LIGHT COMES ON AFTER ABOUT 20 MINUTES OF DRIVING, DISPLAY PANEL SAYS TO SERVICE STABILITY SYSTEM. THIS OCCURS IN DRY WEATHER, UNDER NO ADVERSE CONDITIONS. SENSOR HAS ALREADY BEEN REPLACED. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413377July 18, 2011
POWER TRAIN
TRANSFER CASE CHAIN STARTED SLIPPING; PUSH GAS AND VEHICLE WOULDN'T GO; COST $1000 TO REPAIR; 2004 CADILLAC SRX *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405828June 10, 2011
ELECTRICAL SYSTEM, POWER TRAIN
THE KEY FAILED TO BE RELEASED FROM THE IGNITION AFTER TURNING OFF ENGINE , THE VEHICLE CAN BE SHIFTED FROM PARK TO DRIVE WITH OUT DEPRESSING BRAKE PEDAL, WITH THE CAR RUNNING OR NOT , IT DID HAVE THE DEALER DO THE RECALL SERVICE FOR THE SHIFTER. THE PROBLEM OCCURRED AFTER SERVICE . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405896June 10, 2011
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED THAT THE ODOMETER FAILED. THE ODOMETER NO LONGER READ MILEAGES ACCURATELY AND WOULD DISPLAY READNGS VERY SLOWLY. THE FAILURE OCCURRED AFTER THE AUTOMATIC TRANSMISSION WAS REPLACED BY AN AUTHORIZED DEALER. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO STATED THEY COULD NOT REPAIR THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS AWAITING A RESPONSE. THE FAILURE MILEAGE WAS 44,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404149June 2, 2011
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2004 SRX CADILLAC. THE CONTACT STATED THE VEHICLE STALLED WHILE MAKING A RIGHT TURN AND THE CHECK ENGINE LIGHT ILLUMINATED AFTER THE FAILURE OCCURRED. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC TEST THAT INDICATED THE FAILURE WAS CAUSED BY THE THROTTLE BODY. THE THROTTLE BODY WAS REPLACED; HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE VEHICLE CONTINUED TO STALL WITHOUT WARNING. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 82,000 AND THE CURRENT MILEAGE WAS 88, 0000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397929April 26, 2011
SUSPENSION:FRONT:HUB
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED THAT WHEN SHE TRIED TO ENGAGE THE BRAKE PEDAL IT EXTENDED TO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO THE DEALER WHO CONFIRMED THAT THE ELECTRONIC BRAKE CONTROL MODULE WAS DEFECTIVE AND WOULD NEED TO BE REBUILT. THE VEHICLE WAS REPAIRED. THREE MONTHS LATER, THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS TOLD THAT THE HUB BEARING WOULD NEED REPLACING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER DID NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS 95,000 AND THE CURRENT MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10394170April 4, 2011
ELECTRONIC STABILITY CONTROL (ESC)
WHILE DRIVING ON A STRAIGHT STRETCH OF INTERSTATE ON DRY PAVEMENT, THE STABILITY SYSTEM INTERMITTENTLY ENGAGES CAUSING THE ABS TO ENGAGE. THE VEHICLE WILL VEER TO ONE SIDE (HAS GONE BOTH R AND L) AS THE ABS APPLIES THE BRAKES AND THE STABILITY SYSTEM ATTEMPTS TO CORRECT FOR A PROBLEM THAT DOESNT EXIST. THE "STABILITY SYSTEM ENGAGED" MESSAGE APPEARS ON THE TOUCH SCREEN. ADDITIONALLY, THE STABILITY SYSTEM WILL ENGAGE (AGAIN, "STABILITY SYSTEM ENGAGED" MESSAGE APPEARS) WITHOUT THE ABS ENGAGING. THIS WILL OFTEN CAUSE A SLIGHT COURSE CORRECTION, BUT NO DRAMATIC VEER TO ONE SIDE. THE ABS RECENTLY ENGAGED 2 TIMES DURING A 90 MILE TRIP WITH THE STABILITY SYSTEM ENGAGING (NO ABS) AN ADDITIONAL 6-8 TIMES. AT NO POINT WERE ROAD CONDITIONS IMPARED IN ANY WAY. WEATHER WAS MID 60S-LOW 70'S AND SUNNY. THE ISSUE OCCURED WITHOUT THE CRUSIE CONTROL ON (FIRST TIME, ABS ENGAGED) AND WITH THE CRUISE CONTROL ON(ABS NEVER ENGAGED). WHEN THE ABS ENGAGED, THE VEHICLE WOULD VEER ENOUGH TO MOVE PARTIALLY INTO ANOTHER LANE. HAD THERE BEEN MORE TRAFFIC, I COULD HAVE EASILY BEEN INVOLVED IN AN ACCIDENT AT HIGHWAY SPEEDS. SPEEDS AT THE TIME OF THE INCIDENTS VARIED FROM 55-70. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10389985March 13, 2011
POWER TRAIN
DURING ROUTINE ACCELERATION THE CAR ACCELERATOR BECAME NON-FUNCTIONAL, ENGINE WENT TO IDLE, AND ENGINE WARNING LIGHT CAME ON. AFTER MANUAL SHUT DOWN ENGINE RAN NORMALLY. PROBLEM WAS FAULTY CONTROL MODULE ON THROTTLE BODY. MECHANIC REPORTED THAT ON-BOARD COMPUTER AUTOMATICALLY SHUTS THE THROTTLE DOWN WHEN THIS TYPE PROBLEM IS SENSED TO AVOID DAMAGE TO ENGINE. COMPLAINT IS THAT IF THIS CONDITION OCCURRED WHILE PULLING OUT INTO TRAFFIC WE COULD HAVE BEEN SERIOUSLY ENDANGERED. PROTECTION OF THE WELL-BEING OF THE DRIVER AND PASSENGERS AND OTHER MOTORISTS IS MORE IMPORTANT THAN PROTECTION OF THE ENGINE. THIS CONDITION SHOULD BE CORRECTED ON THIS MODEL AND PROHIBITED ON ALL MODELS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10377025January 18, 2011
SUSPENSION:REAR, STRUCTURE
FRAME FAILURE. REAR SUB FRAME WAS NOT WELDED ON PROPERLY RESULTING IN THE CAR LOSING ALL DIRECTIONAL CONTROL AND GOING OFF THE ROAD. COULD HAVE BEEN BAD IF SPEED WAS NOT SO LOW. CADILLAC HAS NOT BEEN ABLE TO FIX CAR DUE TO NOT HAVING PART FOR LAST 7 MONTHS. IT IS A RECALL ON THE 05 BUT NOT THE 04. GM REFUSES TO DO ANYTHING OTHER THAN TELL ME THEY WILL LET ME KNOW WHEN THEY HAVE NEWS. THEY HAVE EVEN REQUESTED TO STORE THE VEHICLE AT MY RESIDENCE RATHER THAN THE DEALERSHIP AS IT HAS BEEN THERE SO LONG. I AM SO TIRED OF THIS 7 MONTH HEADACHE. PLEASE LOOK INTO EXPANDING THE RECALL ON THE 05 TO INCLUDE THE 04. IT IS THE IDENTICAL ISSUE AND IT CAN BE EXTREMELY DANGEROUS. IT IS JUST DISCUSSING HOW THEY CAN FORGET TO ACTUALLY WIELD PART OF THE FRAME. THERE IS NO EXCUSE FOR THAT! ESPECIALLY WHEN THEY REFUSE TO ACTUALLY MAKE IT RIGHT. THEY WILL NOT EVEN GET ME A RENTAL CAR. I HAD TO GET A NEW CAR BECAUSE THE SRX IS NOT EVEN ABLE TO BE SOLD. I'M JUST OUT OF 15K?. PLEASE LOOK INTO THIS. I HAVE AMPLE PHOTOS AND DOCUMENTATION AND RECORDED PHONE CALLS FROM GM. I TRULY DON'T WANT TO SEE SOMEONE GET KILLED AS CAN EASILY HAPPEN. THIS IS JUST HORRIBLE NEGLIGENCE ON GM'S BEHALF. I ALSO THOUGHT THEY HAD TO CONTINUE MAKING PARTS FOR 10 YEARS BY LAW? THEY JUST RECENTLY STOPPED MAKING THIS STYLE. THEY STILL HAVE 8 YEARS LEFT BY LAW TO MAKE THE PARTS. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10375001January 6, 2011
ELECTRONIC STABILITY CONTROL (ESC)
TL*THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, HE NOTICED THAT THE "SERVICE STABILITY SYSTEM" LIGHT ILLUMINATED ON THE INSTRUMENTAL PANEL. THE VEHICLE THEN BEGAN TO VEER EITHER TO THE LEFT OR THE RIGHT. THE VEHICLE HAD NOT BEEN INSPECTED BY A DEALER NOR HAD IT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 79,000. UPDATED 2/23/11 *CN UPDATED 07/11/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373645December 31, 2010
ELECTRONIC STABILITY CONTROL (ESC), TRACTION CONTROL SYSTEM
MY TRACTION CONTROL/STABILITY SYSTEM WILL ENGAGE WHILE I AM DRIVING DOWN THE ROAD UNLESS I MANUALLY DISABLE IT. THIS COULD VERY EASILY CAUSE AN ACCIDENT BECAUSE THE CAR WILL BE JERKED AND PULLED EITHER TO THE LEFT OR RIGHT. IT BEGAN IN JANUARY OF 2009 AND CONTINUES TO DO THIS EVEN AFTER TRYING MANY THINGS TO FIX THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10366560November 17, 2010
SUSPENSION
TL*THE CONTACT OWNS A 2004 CADILLAC SRX. WHILE DRIVING 55 MPH, THE VEHICLE WOULD PULL TO THE RIGHT, CAUSING THE BRAKES TO BECOME ENGAGED AND THE VEHICLE TO STOP. THE SERVICE STABILIZING SYSTEM LIGHT ILLUMINATED AT THE TIME. THE CONTACT HAD TO HIT THE RESET BUTTON AND THE COMPUTER RESET ITSELF. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER BUT THE DEALER COULD FIND NOTHING WRONG WITH THE VEHICLE. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367373November 16, 2010
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
TURN SIGNALS FAILED TO WORK. THIS IS AN INTERMITTENT PROBLEM. THE SELECTED SIGNAL DOES NOT FLASH WHEN THE TURN SIGNAL IS ACTIVATED AS IF THE BULB IS BURNT OUT. WENT TO THE EXPENSE TO REPLACE BULB THREE TIMES, BUT, THE BULBS WERE GOOD. AFTER REPLACING BULB THE SIGNAL STILL DID NOT WORK. AFTER, SEVERAL WEEKS IT WOULD START WORKING AGAIN. A MONTH OR SO LATER THIS HAPPEN AGAIN AND TOOK TO DEALER AND AGAIN THE BULB WAS REPLACED THIS TIME THE BULB WAS BURNT OUT. THE SIGNAL WORKED FOR 2 MONTHS AND WENT OUT AGAIN. I WILL NEVER PURCHASE ANOTHER GM CAR. MY DEALER CALLS IT THE MYSTIFYING CAR. THIS IS A MANUFACTURING DEFECT THAT GM WILL NOT ADMIT TO. SHAME ON GM, NO WONDER AMERICANS ARE GOING FOREIGN. THE COST TO REPLACE THIS BULB IS $85.00 EACH TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365691November 15, 2010
TRACTION CONTROL SYSTEM, FUEL SYSTEM, GASOLINE
MY 2004 CADILLAC SRX HAS 98000 MILES ON IT. THE SERVICE STABILITY SYSTEM LIGHT COMES ON AFTER DRIVING FOR 20 MINUTES, EACH TIME I START THE CAR. I CLEAR THE SYSTEM AND JUST DRIVE. THE CAR SHAKES WHILE DRIVING A BIT AND DOES PULL TO THE RIGHT. I AM NOT EXPERIENCING SOME OF THE PROBLEMS MANY OTHERS ARE FACING WITH THIS SAME WARNING, BUT FEEL I TOO WILL SOON, IT IS GETTING WORSE. I ALSO WAS FORCED TO PUT IN 89 OCTANE GAS AT A STATION THAT DIDNT HAVE SUPER, I HAD A LOW FUEL LIGHT. AFTER 20 MINUTES OF DRIVING STABILITY LIGHT CAME ON ALONG WITH CHECK ENGINE. I CANCELLED MY TRIP AND DROVE TO MY MECHANIC. HE STATED THERE WAS A MISFIRE WHICH MAY BE FROM LOWER GRADE GAS BUT AFTER A FILL UP OF SUPER AND A FULL DAY OF DRIVING CHECK ENGINE LIGHT IS FLASHING. BRINGING IT BACK TO GET SERVICED I WAS TOLD THERE WAS NO MISFIRE, CLOGGED INJECTORS NORFAULTY PLUGS. THE PROBLEM WAS WITH THE ECU. THESE CARS SENSE A PROBLEM AND "SHUT OFF" THE PROBLEMATIC FULE INJECTOR. WELL MINE IS NOT PROBLEMATIC BUT THE COMPUTER SAYS IT IS!!! NOW WHAT BUY A NEW ECU!!! 149.00 FOR THE DIAGNOSTIC AND OVER 500.00 FOR THE ECU NOT INCLUDING LABOR, I'M LOOKING AT A GRAND TO FIX THE PROBLEM, IF THIS IS THE PROBLEM!!! I REALLY LOVE THE STYLE AND LOOK OF THIS CAR, BUT ALL THE EXTRA CRAP IS OVERKILL. THERE NEEDS TO BE A RECALL FOR THE STABILITY SYSTEM QUICK, WE ARE GOING TO HAVE A TOYOTA SITUATION ON OUR HANDS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362706October 27, 2010
ELECTRONIC STABILITY CONTROL (ESC)
MY 2004 CADILLAC SRX WHEN DRIVING AT HIGHWAY SPEEDS AT APPROXIMATELY 65 MPH, THE STABILITY CONTROL SYSTEM ENGAGES CAUSING THE DRIVER TO LOSE CONTROL OF THE VEHICLE FOR SEVERAL SECONDS. CAR VIBRATES, STEERING WHEEL STIFFENS WHERE YOU CAN NOT STEER, BRAKES ARE ENGAGED, AND SLOWS DOWN 5-10 MPH INSTANTLY CAUSING TRAFFIC BEHIND YOU TO BACK UP AND COULD RUN INTO YOU. IF IT WERE TO HAPPEN IN WET CONDITIONS THE VEHICLE WILL LOSE CONTROL AND SPIN INTO TRAFFIC CAUSING SERIOUS INJURY OR DEATH. IT IS VERY SCARY. IT HAPPENS ALMOST EVERY FIVE MILES AND STABILITY CONTROL MUST BE DISENGAGED TO PREVENT FROM HAPPENING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362555October 26, 2010
TRACTION CONTROL SYSTEM
WHEN MAKING A TURN, GOING OVER A SPEED BUMP OR TAKING A SHARP TURN THE TRACTION ENGAGEMENT SYSTEM WARNING LIGHT COMES ON. AT TIMES THE VEHICLE WILL STOP ACCELERATING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360775October 16, 2010
SEATS, TIRES:TREAD/BELT
WE PURCHASED A SET OF FOUR TIRES FROM THE SAME COMPANY ON THE SAME DAY THEY WERE PUT ON. THE MANUFACTURER IS GENERAL, P255/60R17 WHICH ARE THE REAR TIRES FOR A CADILLAC SRX 2004. BOTH TIRES WERE THE SAME, ONE CURRENTLY HAS THE BELTS SHOWING ON THE RIGHT REAR TIRE, THE OTHER IS FINE. THE PEOPLE WHO SOLD THEM TO US SAID THE WARRANTY IS NOT VALID BECAUSE THEY WEREN'T ROTATED. THEY SAID SIX MONTHS AGO WHEN WE WANTED THEM ROTATED, THAT THEY COULDN'T DO THAT, BECAUSE OF THE DIFFERENT SIZES, WE ASKED FOR THEM TO BE ROTATED FROM SIDE TO SIDE, THEY WANTED TO CHARGE FOR THIS, THEY NO LONGER SELL THIS BRAND OF TIRE. THE TIRES ONLY HAVE 23,000 MILES ON THEM WHEN WE TOOK THE CAR IN THIS PAST MONDAY OCT. 11, 2010. THEY SAID THIS IS NORMAL WEAR FOR THE RIGHT REAR TIRE. IT IS ABNORMAL TO ME BECAUSE OF THE UNEVEN WEAR..... WHAT ARE WE TO DO? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360513October 14, 2010
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2004 CADILLAC SRX. WHILE DRIVING 45 MPH, THE VEHICLE SUDDENLY STALLED. THERE WERE NO WARNING LIGHTS PRIOR TO THE FAILURE. THE VEHICLE WAS TOWED TO A REPAIR SHOP WHERE THE PCM WAS REPAIRED. AFTER 2,000 MILES, THE ENGINE LOCKED UP AND STALLED AGAIN. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHO STATED THAT THE REPAIRS WOULD BE AT THE CONTACT'S EXPENSE. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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