Cadillac SRX Complaints (2010)

474 consumer complaints on file.

#11405227March 28, 2021
ENGINE, EXTERIOR LIGHTING, VEHICLE SPEED CONTROL
HEADLIGHTS KEEPS BURNING OUT. REPLACED THEN 2 TIMES SINCE I'VE HAD IT. ENGINE KEEPS GOING OUT. BOUGHT THE CAR FOR $25,000. AND SPENT OVER $5000. ON THE SAME PROBLEM FOR THE TIMING CHAIN ISSUE, TWICE. REPLACED ALL CENTERBEARINGS WITHIN 1 1/2 YEAR. ENGINE LIGHT WON'T GO OFF. STILL CAN'T SEE TO DRIVE AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405128March 27, 2021
UNKNOWN OR OTHER
THE REAR LIFT GATE OPENS RANDOMLY. PARKED IN THE GARAGE, IT OPENS. OUT SHOPPING PARKED IN A LOT AND RETURN TO CAR AND IT'S OPEN. PARKED IN DRIVEWAY, IT OPENS. IT HAPPENS WHENEVER AND WHEREVER. WHEN I NOTICE THE LIFT GATE HAS OPENED, I CLOSE IT AND CHECK IT 20 MINUTES LATER ONLY TO FIND IT OPEN AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400123March 10, 2021
EXTERIOR LIGHTING
HEADLIGHT PROBLEM, I CHANGE THE HEADLIGTS 3 YEARS BACK AT THE DEALER BECAUSE OF WATER INSIDE THE UNITS. NOW 3 YEARS LATER I DRIVING IN COMPLETE DARKNESS THE INSIDE REFLECTOR IT SEEM TO BE FOG UP OR THE REFLECTOR IS NO GOOD . THIS IS A HAZARD I CAN NOT SEE NOT EVEN A FOOT A WAY FROM INSIDE CAR. IT SEEM LIKE I'M DRIVING WITH OUT LIGHT. IS A VERY SPENCIVE FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386691January 5, 2021
EXTERIOR LIGHTING
DRIVER SIDE HEADLAMP HAS WATER INSIDE. THIS CAUSES THE HEADLIGHT TO GO OFF COMPLETELY FOR A WHILE. IT'S AS IF A SHORT EXISTS. VISIBILITY IS BAD. GM CADILLAC SENT A LETTER RECENTLY THAT A DESIGN DEFECT EXISTS. IF THE PROBLEM OCCURRED IN MY VEHICLE, I CAN GET REIMBURSED. WELL, THE PROBLEM OCCURED ON THE RIGHT SIDE HEADLIGHT A COUPLE OF YEARS AGO. DEALERSHIP FIXED IT AND I HAD TO PAY. I RECENTLY RECEIVED A PARTIAL REIMBURSEMENT FROM GM. AT THE TIME, THE DEALERSHIP STATED THE OTHER HEADLIGHT WAS NOT SO BAD. THEY DID NOT REPLACE, BUT I DID NOT HAVE THE RESOURCES TO REPLACE IT AT THE TIME. TODAY, I CALLED A CADILLAC DEALERSHIP AND WAS INFORMED THAT GM WILL NOT COVER IT BECAUSE IT HAD TO BE DONE BY SEPTEMBER 2020. HOWEVER, WHY WOULD THERE BE A LIMIT ON AN ADMITTED DESIGN DEFECT BY THE MANUFACTURER? IT IS A SAFETY DEFECT IN MY OPINION, AS I AM A NIGHT DRIVER IN THE RAINY PACIFIC NORTHWEST. ATTACHED ARE 2 PHOTOS. THE CLOUDY ONE IS THE LEFT DRIVER SIDE WINDOW (PHOTO IMG 3203) AND THE CLEAR ONE THAT WAS REPLACED IS ON THE RIGHT (IMG 3204).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384721December 23, 2020
EXTERIOR LIGHTING
BEFORE I PURCHASED THIS CAR I SPECIFICALLY ASKED THE DEALERSHIP IF IT HAD HEADLIGHT ISSUES GETTING MOISTURE IN AND THEN HID LIGHTS GOING OUT. I WAS TOLD NO THAT IT DID NOT. I PURCHASED THE VEHICLE THEY HAD IT AT THE DEALERSHIP FOR ONE MORE WEEK BECAUSE THEY WERE DOING A REPAIR ON THE IN-DASH ENTERTAINMENT SYSTEM. I PICKED THE CAR UP DROVE IT HOME THAT EVENING AND NOTICED THE HEADLIGHTS WERE DIFFERENT COLORS. WITHIN ONE WEEK WE HAD SOME RAIN, THE CAR WAS PARKED IN THE DRIVEWAY DURING THIS TIME AND WHEN IT WAS DRIVEN NEXT MY FRONT RIGHT HEADLIGHT WENT OUT. THEY ARE A HIGH LOW BEAM HID LIGHT WHICH CANNOT STAND MOISTURE. I LET THE DEALERSHIP KNOW THEY HAVE NOT GOTTEN BACK WITH ME AS TO FIXING THIS PROBLEM BECAUSE I TOLD THEM IT WAS A SAFETY ISSUE. AND I FEEL THAT I WAS MISLED WHEN I PURCHASED THE VEHICLE BECAUSE I WOULD NOT HAVE PURCHASED IT HAD I KNOWN AND I HAVE SUBSEQUENTLY BEEN PULLED OVER IN THE SAID VEHICLE TWICE WELL I HAVE BEEN AWAITING COMMUNICATION WITH THE DEALERSHIP, AS I HAVE EMAILED MY SALESPERSON WHY AND TOLD HIM WHAT I FOUND OUT FROM A DEALERSHIP HOW THE REPAIR PROCESS IS TO WORK. I WAS TOLD BY HIM PREVIOUSLY MY SALES GUY, THAT WE WOULD BOTH GATHER INFORMATION AND THAT THE DEALERSHIP WOULD COME UP WITH I PLAN TO CORRECT THIS PROBLEM. THE LIGHT WENT OUT MID-TO-LATE OCTOBER AND HERE IT IS DECEMBER 23RD AND I STILL HAVE NO HEADLIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384475December 21, 2020
EXTERIOR LIGHTING
THE FRONT LIGHT HAVE A RECALL YET GM TELLS ME MINE DOESN'T QUALIFY. NOW MY LIGHTS WILL NOT WORK AT DARK, TO SAY THE LEAST THIS IS VERY DANGEROUS AND GM NEEDS TO HOPE I DO NOT HAVE AN ACCIDENT DUE TO NO HEADLIGHTS AT DARK. IT IS OVER 3000.00 JUST FOR PARTS AND NO PROMISES FROM GM THIS WILL FIX OR KEEP FROM HAPPENING AGAIN. GM SHOULD BE ASHAMED OF THEIR INTEGRITY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378669December 9, 2020
EXTERIOR LIGHTING
HEADLIGHT ISSUE. GM SAID THEY WOULD REIMBURSE ME FOR WHAT I PAID TO GET MY HEADLIGHTS FIXED, BUT THEY APPEAR TO BE SCAMMING ME AND GIVING ME THE RUN AROUND. NOT ABLE TO FIND SOMEONE TO HELP ME. NO WAY TO MAKE A COMPLAINT. PLEASE HELP ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378009December 5, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
EVERY TIME IT RAINS MOISTURE GET IN THE HEADLIGHTS AND THEY GO OUT UNTIL IT DRYS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374371November 12, 2020
STEERING, SUSPENSION, UNKNOWN OR OTHER
WHILE DRIVING MY SRX THROUGH DOWNTOWN AREA, I WAS ATTEMPTING TO MAKE A TURN AND IT SUDDENLY WOULDN'T STEER IN THE DIRECTION I WANTED IT TO AND WHEN I ATTEMPTED TO HIT THE BRAKES IT DIVED DIRECTLY INTO A BRICK WALL AND ALL FOUR AIRBAGS DEPLOYED AND CAR WAS DECLARED AS TOTAL LOSS.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11373165November 5, 2020
VISIBILITY
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT THAT WHILE DRIVING THE VEHICLE, THERE WAS AN ABNORMAL SOUND OF WATER MOVING AROUND THE GAS TANK. THE VEHICLE WAS TAKEN TO COLONIAL CADILLAC OF WOBURN (201 CAMBRIDGE RD, WOBURN, MA 01801; (781) 935-7000) WHO STATED THAT THE DRAINAGE FROM THE REAR HATCH WAS ROUTED INCORRECTLY CAUSING WATER TO SEEP INTO THE SUBFRAME OF THE VEHICLE. THE HOOD WAS REPLACED AT CADILLAC OF NORWOOD (700 PROVIDENCE HWY, NORWOOD, MA 02062; (781) 762-5900). THE CONTACT STATED THAT THE MOON ROOF WAS REPLACED HOWEVER, AFTER THE REPAIR WAS PERFORMED, WATER STARTED ENTERING THE VEHICLE FROM THE MOON ROOF. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS FILED. THE APPROXIMATE FAILURE MILEAGE 145,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373234November 5, 2020
EXTERIOR LIGHTING
HEAD LAMP FOG UP WITH MOISTER AND HEAD LIGHTS ARE DIM . VERY HARD TO SEE AT NIGHT STATIONARY AND IN MOTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364070October 13, 2020
POWER TRAIN, VEHICLE SPEED CONTROL
MY CADILLAC WILL GO INTO DRIVE AND REVERSE BUT WHEN I'M DRIVING DOWN THE ROAD IT WON'T SHIFT THE RPMS STAY REAL HIGH IT WONT SHIFT RATHER SHOULD I SAY IN MY CADILLAC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363425October 8, 2020
SUSPENSION
TL* THE CONTACT OWNED A 2010 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE TRACTION CONTROL, ENGINE, REAR AXLE SERVICE, AND POWER TRAIN WARNING LIGHTS ILLUMINATED. THE CONTACT LOST CONTROL OF THE STEERING WHEEL AS THE VEHICLE PULLED TO THE LEFT. THE CONTACT TRIED TO REGAIN CONTROL OF THE STEERING WHEEL HOWEVER CRASHED INTO A TELEPHONE POLE. ALL AIR BAGS DEPLOYED. MEDICAL ATTENTION WAS CONTACTED. THE CONTACT WAS TAKEN TO THE HOSPITAL FOR MINOR INJURIES TO BOTH ARMS. A POLICE REPORT WAS FILED. THE POLICE TOWED THE VEHICLE TO A LOT WHERE THE CONTACT WAS AWAITING HER INSURANCE ADJUSTER RESPONSE. THE POLICE DEEMED THE VEHICLE A TOTALED LOST. THE DEALER NOR MANUFACTURER WERE CONTACTED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 14V571000 (SUSPENSION) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 107,500.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11352414September 1, 2020
EXTERIOR LIGHTING
HEADLIGHTS ARE BAD EVEN CHANGING THE BULBS QUITE A FEW TIMES. AND ASKED FROM A DEALERSHIP THEY WANT TO CHANGE THE HEADLIGHTS COMPLETELY AND REPAIR COULD COST OVER $1500 DOLLARS THAT IS A RIP OF ALREADY PAID HELL LOT A MONEY TO BUY THIS CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326670May 31, 2020
EXTERIOR LIGHTING
HEADLIGHTS ARE ALWAYS FULL OF MOISTURE/CONDENSATION ON THE INSIDE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326146May 27, 2020
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
TLA* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE WAS STOPPED OUTSIDE OF THE GARAGE, WHEN HIS WIFE NOTICED A FLUID LEAK UNDER THE VEHICLE. THE VEHICLE WAS TAKEN TO BROGAN CADILLAC LOCATED AT 112 ROUTE 46 EAST, TOTOWA, NJ 07512, (973) 200-4515, WHERE IT WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE POWER STEERING HOSE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THREE WEEKS LATER HIS WIFE BECAME AWARE OF ANOTHER LEAK UNDERNEATH THE VEHICLE. THE VEHICLE WAS TOWED BACK TO DEALER AND THE CONTACT WAS INFORMED THAT THE POWER STEERING HOSE WAS NEEDED TO REPAIRED ONCE AGAIN. THE VEHICLE WAS REPAIRED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 11V595000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 83,695.*DT*JB*DT CONSUMER STATED ACCORDING TO THE CAMPAIGN IN 2010 VEHICLE SHOULD HAVE BEEN RECALLED, REPLACEMENT OF FAULTY HOSE.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323049May 2, 2020
EXTERIOR LIGHTING
THERE IS ALREADY A CLASS ACTION LAWSUIT REGARDING THE HEADLIGHTS FOGGING AND DIMMING WHILE DRIVING ON THIS MODEL VEHICLE. BOTH DRIVER SIDE AND PASSENGER SIDE LIGHTS FOG, WHICH CAUSES THE HEADLIGHTS TO BOTH DIM AND GO OUT CAUSING THOUSANDS OF DOLLARS WORTH OF REPAIR. I HAVE NOW HAD TO HAVE MINE REPLACED TWICE DUE TO FOGGING IN THE HEADLIGHT ASSEMBLY. THIS PROBLEM HAPPENS REGARDLESS OF BEING STATIONARY, PARKED, INDOORS OR OUTDOORS, DRIVING OR NOT. HOWEVER, THE CLASS ACTION WAS ONLY SETTLED FOR MICHIGAN AND FLORIDA - CADILLAC HAS ADMITTED THERE IS A PROBLEM, BUT WILL NOT FIX THE PROBLEM IN OTHER STATES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321314April 16, 2020
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHT WAS INADEQUATE FOR NIGHT TIME DRIVING. THE VEHICLE WAS TAKEN TO PLAZA CADILLAC (8893 US-441, LEESBURG, FL 34788) WHERE THE PASSENGER'S SIDE HEADLIGHT WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319668March 29, 2020
ENGINE
ENGINE LIGHT ON MOST OF THE TIME. TIMING BELT ISSUE ACCORDING TO TEST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319665March 29, 2020
SERVICE BRAKES
BRAKES STIFF WHEN PRESSED ON, BUT WON'T SLOW DOWN RIGHT AWAY. HAVE TO PUSH HARD REALLY FAST TO COME TO QUICK STOP. USUALLY AFTER JUST STARTING UP THE VEHICLE AND BEGINNING TO BACK UP. SINCE I PURCHASED IT (USED) IN JULY 2019
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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