Cadillac SRX Complaints (2011)

447 consumer complaints on file.

#10555761December 11, 2013
EXTERIOR LIGHTING
I WAS DRIVING ON EAST BOUND ON M50 AT NIGHT AND I CAME TO THE LIGHTS OF CHRISTMAS DISPLAY AT HIDDEN LAKE GARDENS A PART OF MICHIGAN STATE UNIVERSITY. AS I APPROACHED HIDDEN LAKE GARDENS I TURNED LEFT INTO THE DRIVEWAY TO DISCOVER THAT I HAD DRIVEN INTO THE EXIT INSTEAD OF THE ENTRANCE A FEW FEET DOWN THE ROAD. THERE WAS NO ACCIDENT, JUST A FEW WORDS FROM THOSE EXITING AS TO MY STUPIDITY, WHICH WAS REALLY A FAULT OF THE POOR ILLUMINATION OF MY HEADLIGHTS ON MY CADILLAC. THIS CAR HAS THE POOREST QUALITY LOW BEAMS OF ANY CAR I HAVE EVER OWNED IN THE LAST 40 YEARS I COULD NOT USE MY HIGH BEAMS AS I HAD TRAFFIC COMING AT ME. CADILLAC MAINTAINS THAT THE HEADLIGHTS ARE GOOD, BUT THE FACT IS THEY ARE INFERIOR, THEY KNOW IT AND WILL NOT SPEND THE MONEY TO CORRECT IT. I UNDERSTAND THAT YOU HAVE TO REMOVE THE FRONT OF THE CAR TO REPLACE THE HEADLIGHTS. IN ADDITION AS YOU LOOK AT THE CAR, YOU WOULD THINK THAT IT HAS THE "HID" LAMPS IN IT AS THEY MADE IT APPEAR THAT IT HAS. THE FACT IS IT HAS A FILAMENT LIGHT BULB THAT HAS VERY LITTLE POWER. I WOULD LIKE YOU TO ADDRESS THIS PROBLEM FROM EXPERTS IN THE LIGHTING INDUSTRY AND FORCE CADILLAC TO CORRECT THE PROBLEM. ONLY TWO MODELS ARE AFFECTED THE "BASE" AND THE "LUXURY" THE "PERFORMANCE" AND "PREMIUM" MODEL OF THE SAME CAR HAVE THE XENON "HID" HEADLIGHTS WHICH ARE VERY POWERFUL.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549418October 24, 2013
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS ARE VERY DIM. THEY DO NOT REACH OUT LIKE THEY SHOULD. DEALER TELLS ME THAT'S THE WAY THEY ARE, I DO NOT FEEL THEY ARE SAFE!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537573August 27, 2013
STRUCTURE:BODY
AUTOMATIC REAR DOOR OPENED AFTER I CLOSED IT; CONSEQUENTLY I UNKNOWINGLY RAMMED IN TO THE GARAGE DOOR AS I BACKED OUT OF MY GARAGE AND AFTERWARD IT CONTINUED TO OPEN AS I TRIED TO CLOSE IT. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED. A FEW MONTHS AGO ON VACATION THE BELL HOP WAS HELPING TO PACK MY LUGGAGE AND THE DOOR KEPT TRYING TO SHUT ON HIM (3X), IT NEARLY CRUSHED HIM. THIS RECENT INCIDENT DID SERIOUS DAMAGE TO THE VEHICLE AND MINIMAL DAMAGE TO THE GARAGE DOOR. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10499666February 22, 2013
POWER TRAIN
I HAVE A TURBOCHARGED SRX. I WAS ATTEMPTING TO MAKE A TURN ONTO A ROAD, AS I HIT THE ACCELERATOR, THE VEHICLE HESITATED FOR A SIGNIFICANT TIME, AS IF THE TRANSMISSION WAS DISENGAGED. AFTER A SECOND OR TWO, IT SUDDENLY ENGAGED. ADDITIONALLY, THERE HAVE BEEN TIMES WHEN I ATTEMPTED TO QUICKLY INCREASE SPEED, AND FELT SIGNIFICANT HESITATION. THIS IS ESPECIALLY DANGEROUS WHEN PULLING ON TO A ROAD WITH HIGH SPEED TRAFFIC ON IT, THE VEHICLE IS UNRESPONSIVE TO FAST ACCELERATION. SOMETIMES THERE IS EVEN A REVVING, AND A SUDDEN "BANG" AS THE TRANSMISSION ENGAGES. I SPOKE TO THE DEALER ON SEVERAL OCCASIONS. I WAS TOLD THIS DEALERSHIP DID NOT SELL THE TURBOCHARGED VERSION OF THIS VEHICLE BECAUSE OF THIS ISSUE, AND NOTHING COULD BE DONE, BUT THEY WERE AWARE OF IT. THE SERVICE MANAGER INDICATED HE HAD ONE OTHER VEHICLE LIKE MINE SERVICED AT HIS FACILITY WHICH HAD THE EXACT SAME PROBLEMS, BUT THEY COULD DO NOTHING. NOT SURE OF THE PERCENTAGE OF 2011 SRX'S WITH THE TURBOCHARGER, BUT I EXPECT IT IS LOW, AND WAS DISCONTINUED IN 2012. NOT HAVING THE ABILITY TO ACCELERATE ESPECIALLY IN FRONT OF ONCOMING TRAFFIC BEHIND YOU IS INHERENTLY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491536January 5, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE HEADLIGHTS - LOW BEAM - ARE THE WORST. I'VE BEEN DRIVING FOR OVER 40 YEARS. WHEN I COMPLAINED TO THE DEALERSHIP (CRESTVIEW CADILLAC - WEST COVINA, CA) THAT THEY WERE SO BAD I BELIEVED IT IS DANGEROUS TO DRIVE AT NIGHT, THEY SAID THEY DIDN'T GET ANY COMPLAINTS FROM OTHER DRIVERS! I HAVE TO USE MY HIGH BEAMS ALL THE TIME TO BE SAFE. I HAVE HAD PASSENGERS TELL ME I DON'T HAVE MY HEADLAMPS ON!! IT'S A VERY REAL PROBLEM. I HAVE FOUND SEVERAL COMPLAINT PAGES ON LINE. I BELIEVE THEY SHOULD DO A RECALL ON THESE CARS AND FIX THE PROBLEM. IF I GO TO AFTER MARKET, I'M AFRAID ILL NULLIFY MY WARRANTY. PLEASE HELP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479830October 11, 2012
WHEELS
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT HE WAS DRIVING APPROXIMATELY 50 MPH WHEN HE NOTICED THAT THE VEHICLE WAS DRIVING AWKWARDLY. THE CONTACT MOVED OFF THE ROADWAY AND DISCOVERED THAT THE TIRE HAD BECOME FLAT FROM BEING PUNCTURED BY A SHARD IN THE ROAD. THE CONTACT WENT INSIDE HIS TRUNK HE FOUND OUT THAT THERE WAS NO SPARE TIRE IN THE VEHICLE, BUT INSTEAD A CAN OF FIX A FLAT. THE CONTACT STATED THAT THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC IN WHICH THE FRONT DRIVER SIDE TIRE WAS REPLACED. THE CONTACT CALLED THE MANUFACTURER AND THEY ADVISED HIM THAT THE VEHICLE CAME EQUIPPED WITH THE OPTION OF A SPARE TIRE OR THE INFLATION DEVICE. THE CONTACT WAS NOT SATISFIED WITH THE OPTIONS AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 33,352. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470397August 13, 2012
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT WHEN DRIVING AT ANY SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER FOR REPAIRS. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 11V595000 (POWER TRAIN: AUTOMATIC TRANSMISSION) BUT DID NOT RECEIVE CONFIRMATION THAT THE VEHICLE WAS INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 17,000 AND THE CURRENT MILEAGE IS 28,000. UPDATED 09/19/12*LJ UPDATED 09/27/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464921July 3, 2012
STRUCTURE
2011 CADILLAC SRX. CONSUMER STATES THAT THE BLIND SPOT OFF THE RIGHT QUARTER PANEL HAS ALMOST CAUSED HIM TO BE IN THREE ACCIDENTS. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460576June 4, 2012
EXTERIOR LIGHTING:HEADLIGHTS, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 45 MPH WITH THE HEADLIGHTS ACTIVATED, THE AMBER ILLUMINATION BECAME EXTREMELY DIM WHICH OBSTRUCTED THE VISIBILITY OF THE CONTACT. THE FAILURE RECURRED WHENEVER THE CONTACT WOULD DRIVE WITH HEADLIGHTS ACTIVATED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO WAS UNABLE TO PROVIDE ASSISTANCE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 10,000. UPDATED 07/05/12*LJ THE CONSUMER STATED THE HEADLIGHTS LIGHTS WERE AMBER IN COLOR AND DIDN'T ILLUMINATE PROPERLY WHILE DRIVING AT NIGHT. UPDATED 07/10/12.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446514February 9, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION
2011 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO UNSAFE VEHICLE AND REPAIRS *TGW THE CONSUMER WANTED TO EXPRESS HER DISSATISFACTION ABOUT RECEIVING A RECALL NOTICE. THE CONSUMER STATED THE VEHICLE SHOULD HAVE NEVER BEEN RELEASED AND SOLD TO THE PUBLIC WITH SUCH A DANGEROUS DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436502November 20, 2011
ENGINE AND ENGINE COOLING
AIR CONDITIONER MAKES A LOUD NOISE AND CAN BE HEARD FROM A FAR DISTANCE. WE HAVE TRIED 3X TO HAVE REPAIRED AND NO ONE WILL FIX PROBLEM. THE LAST SERVICE MANAGER CHANGED THE BLOWER AND THE CAR MADE MORE NOISE AFTER CHANGING THIS PART. WE HAVE YET TO DRIVE CAR FOR A FULL MONTH DUE TO BEING IN SHOP ON THREE OCCASIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428172October 1, 2011
STRUCTURE:BODY
2 PROBLEMS CONTINUE TO PERSIST. ONE IS THE LOCATION OF THE HOOD RELEASE HANDLE NEAR THE FLOOR INSIDE LEFT SIDE, WHERE THE DRIVER PUTS HIS LEFT FOOT ON THE FLOOR WHILE DRIVING. MOVING THE FOOT BACK, THE LEFT SOLE EDGE WILL CATCH THE HANDLE AND RELEASE IT CAUSING THE HOOD TO POP UP TO THE SAFETY CATCH. AT HIGH SPEEDS I'M AFRAID OF THE SAFETY CATCH FAILING ALLOWING THE HOOD TO POP OPEN CAUSING AN ACCIDENT. SECONDLY; THIS VEHICLE HAS TOO MANY BLIND SPOTS THAT CAN EASILY CAUSE A SERIOUS ACCIDENT. THE ROOF POST BETWEEN THE DRIVERS DOOR AND REAR PASSENGER IS A GOOD EXAMPLE OF WHAT I MEAN. A VEHICLE CAN BE ALMOST ALONG SIDE OF YOU, OUT OF SITE AND YOU WONT SEE IT UNLESS YOU TURN YOUR HEAD AROUND ALMOST LOOKING BACKWARDS.THE MIRROR DOES NOT PICK UP THE VEHICLE UNTIL IT'S NOSE IS BY MY DOOR. THAT MOVE CREATES ANOTHER PROBLEM OF HITTING SOME ONE UP AHEAD. I HAVE NOT NOTIFIED THE DEALER BECAUSE I DON'T EXPECT THEY WILL DO ANY THING; FROM PAST EXPERIENCE I KNOW. CAR WAS PURCHASED AT OTTO CADILLAC ALBANY, NY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417269July 31, 2011
UNKNOWN OR OTHER
I DID THIS IN MY LAST CAR (GM-YUKON) SO I RE-ENACTED TO SEE IF IT WOULD HAPPEN IN MY NEW CAR (SRX): I USE MY KEY FOB TO OPEN ONLY THE HATCH-BACK WHEN WALKING UP TO LOCKED CAR. I LAY MY PURSE (WITH KEY-FOB AND CELL PHONE IN IT) IN THE BACK WHILE UNLOADING GROCERIES, ETC., AND THEN CLOSE THE HATCH. I AM LOCKED OUT OF THE CAR. THE CAR DOESN'T CHIRP TO LET ME KNOW THE KEY-FOB IS THE CAR AFTER CLOSING AS IT DOES WHEN I CLOSE THE DOORS UP FRONT WHILE UNLOCKED. I THINK THIS IS A SAFETY COMPLAINT BECAUSE I COULD BE LOCKED OUT AT NIGHT IN A PARKING LOT WITHOUT A PHONE OR MONEY FOR A PAY PHONE TO CALL FOR HELP. I ALSO THINK THAT KEY-FOBS SHOULD HAVE A HOLE IN THE CAR TO PLUG IT INTO. WOMEN TEND TO KEEP KEYS IN PURSE, NOT ON THEIR BODY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411846July 11, 2011
STEERING
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED WHEN ATTEMPTING A TURN IN EITHER DIRECTION WHILE DRIVING 25 MPH, THERE WAS A SLIGHT VIBRATION FELT AND GRINDING NOISE IN THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT THEY WERE UNABLE TO REPAIR THE PROBLEM. THE MANUFACTURER WAS CONTACTED WHO STATED THAT THEY DID NOT HAVE A REMEDY FOR THE FAILURE AND OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 5,000. UPDATED 8/29/11 *CN THE CONSUMER STATED THE STEERING HAS BEEN A PROBLEM SINCE HE PURCHASED THE VEHICLE. UPDATED 09/21/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10410576July 5, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE DRIVING 25 MPH. THE CONTACT ALSO STATED THAT THE VEHICLE WOULD NOT ACCELERATE WHEN MAKING TURNS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS OPERATING AS INTENDED. THE VEHICLES COMPUTER WAS ADJUSTED, BUT THE FAILURE CONTINUED. THE FAILURE MILEAGE WAS 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10407749June 21, 2011
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT WAS DRIVING APPROXIMATELY 70 MPH WHEN THE SUNROOF SUDDENLY SHATTERED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 4,100. UPDATED 07/20/11*LJ UPDATED 02/01/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10407558June 20, 2011
STRUCTURE
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT WAS DRIVING 35 MPH WHEN HE NOTICED SEVERAL BLIND SPOTS THAT INTERFERED WHILE THE CONTACT ATTEMPTED TO CHANGE LANE. THE MANUFACTURER WAS CONTACTED BUT ADVISED THERE WAS NOTHING THAT COULD BE DONE. THERE WERE NO REPAIRS. THE FAILURE MILEAGE WAS 2,300. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10407138June 16, 2011
AIR BAGS
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH WHEN AN OPPOSING VEHICLE CRASHED INTO THE PASSENGER SIDE. THE FRONT PASSENGER SIDE WHEEL DETACHED FROM THE VEHICLE. THE SIDE AIR BAGS FAILED TO DEPLOY WITH THE IMPACT AND THE CONTACT SUSTAINED MINOR INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER COLLISION CENTER. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 11V308000 (AIR BAGS: SIDE/WINDOW) AND THE CONTACT PLANNED TO HAVE THE VEHICLE REPAIRED UNDER THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000. UPDATED 07/20/11 *BF
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10405921June 10, 2011
ELECTRICAL SYSTEM
ON THE 2011 CADILLAC SRX THERE IS NO WARNING SOUNDED IF YOU LEAVE YOUR KEYLESS IGNITION RUNNING AND LEAVE THE VEHICLE. YESTERDAY, I INADVERTENTLY LEFT THE VEHICLE RUNNING AND THE CAR DID NOT BEEP OR GIVE ME ANY INDICATION THAT I HAD DONE SO. THESE KEYLESS IGNITION SYSTEMS ARE VERY DANGEROUS BECAUSE IF YOU ACCIDENTALLY LEAVE THE CAR RUNNING IN THE GARAGE YOU COULD INADVERTENTLY CAUSE A CARBON MONOXIDE POISONING SITUATION. IT IS A VERY UNSAFE FEATURE THAT COULD BE CORRECTED WITH A SIMPLE WARNING SIGNAL. THERE NEEDS TO BE SOME TYPE OF WARNING, A CAR HORN BEEP OR SOMETHING TO LET THE DRIVER KNOW THAT THE VEHICLE IS RUNNING WHEN THE DRIVER LEAVES THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10403996June 1, 2011
LATCHES/LOCKS/LINKAGES
I PARKED MY 2011 CADILLAC MODEL SRX IN THE GARAGE AND WALKED AWAY FROM IT AND CLOSED MY GARAGE DOOR. ONE HOUR LATER I OPENED THE GARAGE DOOR AND THE VEHICLE ROLLED DOWN MY DRIVEWAY AND OVER A CURB AND HIT A TREE. THE CAR WAS IN DRIVE. ON A NORMAL AUTOMOBILE THERE THE DRIVER NEEDS TO PUT THE CAR IN PARK IN ORDER TO REMOVE THE KEY. THIS FEATURE IS PRETTY UNIVERSAL IN EVERY CAR I HAVE OPERATED. THIS FEATURE IS NOT INCORPORATED IN MY NEW CADILLAC. IT USES AN ELECTRONIC KEY THAT DOES THAT CAN REMAIN IN YOUR POCKET. THERE WAS NO INDICATION THAT I WAS LEAVING THE CAR IN DRIVE VICE PARK. IF A CHILD HAD BEEN IN MY DRIVEWAY THIS ACCIDENT COULD HAVE BEEN MUCH WORSE. THE DAMAGES TO MY CAR WERE $2132.89 AND THE LOSS ON 10 DAYS USE OF THE CAR. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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