Cadillac SRX Complaints (2011)

447 consumer complaints on file.

#10672878January 15, 2015
ENGINE, POWER TRAIN
AS I APPROACHED AN INTERSECTION WITH A GREEN TRAFFIC LIGHT A VEHICLE DRIVING ON THE CROSSING STREET FAILED TO STOP AT RED LIGHT AND I HAD TO ACCELERATE TO AVOID BEING HIT AND MY VEHICLE FAILED TO ACCELERATE AND ALMOST GOT HIT . AS I TRIED TO RESUME MY TRAVEL AND ENTER A FREEWAY MY CAR WOULD NOT GO OVER 35 MILES PER HOUR UNTIL I HAD TO STOP AND SHUT OFF THE ENGINE AND RESTART , IT THEN FUNCTIONED AS IT SHOULD . THIS IS THE SECOND TIME THIS HAS HAPPENED UPON ACCELERATION . I THEN REPORTED THIS TO GENERAL MOTORS CUSTOMER SUPPORT AND WAS TOLD TO TAKE THE VEHICLE TO A DEALER . I DID AND WAS TOLD THEY FOUND NOTHING WRONG , AND FAILED TO REPAIR. UPON RESEARCHING I HAVE FOUND THAT THIS IS A COMMON PROBLEM WITH THIS 2011 CADILLAC SRX.THERE ARE REPORTS ON A CADILLAC USER FORUM THAT HAVE HAD THE TRANSMISSION COMPUTER MODULE REFLASHED AS A SOLUTION . I HAVE MENTIONED THIS TO CAVENDER CADILLAC OF SAN ANTONIO BUT THEY REFUSED TO ATTEMPT THIS SOLUTION . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661434December 1, 2014
SEATS
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V447000 (SEATS). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654934November 14, 2014
AIR BAGS
I WAS TURNING SOUTH WITH A GREEN ARROW WHEN THE SECOND DRIVER RAN A RED LIGHT TRAVELING EAST AND WE COLLIDED. HE WAS TRAVELING AT APPROXIMATELY 40-45 MILES PER HOUR AND I WAS TRAVELING AT APPROXIMATELY 30 MILES AN HOUR. OUR IMPACT WAS SOMEWHAT OF A T-INCIDENT WITH THE FRONT END OF MY CAR DAMAGED AND HIS CAR ON THE DRIVER'S SIDE DAMAGED. MY AIR BAGS DID NOT INFLATE, EVEN THOUGH WE BELIEVE THE IMPACT WAS AT THE ANGLE AND THE REQUIRED SPEED OF VEHICLES TO INFLATE THEM. THE AIR BAGS IN THE SECOND DRIVER'S CAR (FORD FOCUS) DID INFLATE. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10655109November 14, 2014
SEATS, SUSPENSION
PROBLEMS WITH COMPLETION/DOCUMENTATION OF TWO RECALLS: MY DEALER (HENDRIX CADILLAC, DURHAM NC) CLAIMED TODAY, 14 NOV 2014, THAT THEY HAD ALREADY RESOLVED NHTSA RECALL 14V571000 (GM 14457) ON THE REAR SUSPENSION OF MY CAR ON 02 OCT 2014. HOWEVER, I ONLY GOT THE RECALL NOTICE IN EARLY NOVEMBER, WHEN GM'S LETTER SAID THAT PARTS WOULDN'T BE AVAILABLE UNTIL AT LEAST 10 NOV 2014. (REPORT DATE IS LATE SEPT 2014.) ON 02 OCT 2014, THE DEALER HAD TOLD ME THEY HAD THAT DAY RESOLVED NHTSA 14V447000 (GM 14271) ON THE FRONT SEAT ADJUSTERS OF MY CAR. TODAY THE DEALER TELLS ME THAT RECALL IS STILL PENDING FOR LACK OF SOLUTION, EVEN THOUGH THE REPORT DATE WAS JULY 2014. HAVE THEY MIXED UP THE TWO RECALLS? I AM CONCERNED THAT MY CAR IS NOT SAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653993November 10, 2014
SUSPENSION
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE BECAME UNSTABLE AND STARTED TO SWAY FROM SIDE TO SIDE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V571000 (SUSPENSION). HOWEVER, THE VIN WAS NOT LISTED UNDER THE NHTSA RECALL. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 28,763. UPDATED 12/17/14*CN THE CONSUMER STATED THE PULLING WAS INTERMITTENT BUT, STRONG. THE VEHICLE WOULD PULL TO EITHER THE LEFT OR THE RIGHT. UPDATED 9/29/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653998November 10, 2014
SEATS
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V447000 (SEATS). HOWEVER, THE PART NEEDED WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653393November 7, 2014
EXTERIOR LIGHTING:HEADLIGHTS, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT MOISTURE WAS ACCUMULATING IN THE FRONT PASSENGER'S SIDE HEADLIGHT LENS. AS A RESULT, THE LIGHT BECAME SO DIM THAT IT LOOKED AS IF ONLY ONE HEADLIGHT WAS ACTIVATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE ON THE VEHICLE WAS 67,511.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648664October 19, 2014
SERVICE BRAKES
OUR CAR WAS PARKED AND EXPOSED TO THE HOT SOUTH FLORIDA SUN FOR OVER 6 HOURS. WHEN MY PARTNER ATTEMPTED TO DRIVE HOME, THE CAR FELT LIKE THE BRAKES WERE APPLIED. THE CAR WOULD NOT ACCELERATE ABOVE 30 MPH EVEN THOUGH THE ACCELERATOR PEDAL WAS CONSIDERABLY DEPRESSED. HE DROVE APPROXIMATELY 1 MILE WHEN SMOKE EMANATED FROM THE FRONT OF OUR VEHICLE. HE CALLED FOR SERVICE AND THE CAR WAS TOWED TO THE DEALER. DEALER COULD NOT FIND A PROBLEM. THIS PROBLEM HAPPENS EVERY TIME THE VEHICLE IS EXPOSED TO HOT TEMPS FOR EXTENDED PERIODS OF TIME. REPORTED TO DEALER AT LEAST THREE TIMES AND HAS HAPPENED, WITHOUT REPORTING, AN ADDITIONAL 4 OR 5 TIMES. NO RESOLUTION AS OF THIS DATE. DEALER INSPECTION HAS SHOWN EXCESSIVE WEAR ON THE BRAKES. WE TRY AT ALL TIMES TO KEEP OUR CAR IN THE GARAGE OR UNDER COVERED PARKING TO AVOID FURTHER INSTANCES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639718September 29, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE GEAR SHIFTER FAILED TO SHIFT OUT OF PARK. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V595000 (POWER TRAIN). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639731September 29, 2014
POWER TRAIN
PULLED INTO GET GAS AND COULD NOT PUT CAR IN PARK OR ANY OTHER GEAR. CAR HAD TO BE TOWED TO DEALER. THE EXACT PROBLEM WAS IDENTIFIED IN 2011 AND GM IS STATING THAT MY VEHICLE IS NOT A PART OF THE RECALL WHEN IT IS THE EXACT ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638202September 22, 2014
EXTERIOR LIGHTING
PROBLEM WITH MOISTURE INSIDE THE HEADLIGHT ASSEMBLY. DEALER AND GM REFUSE TO REPLACE BECAUSE OF PROHIBITED COST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616420July 25, 2014
EXTERIOR LIGHTING
PROBLEM WITH MOISTURE INSIDE THE HEADLIGHT ASSEMBLY. DEALER AND GM REFUSE TO REPLACE BECAUSE OF PROHIBITED COST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607314July 1, 2014
ENGINE
ENGINE HAS CREATED A BAD ACCELERATION. AND AIR COND.MALFUNCTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606058June 25, 2014
STEERING, WHEELS, SUSPENSION
I PULLED OUT OF A PARKING SPOT AND THEN SUDDENLY MY CAR JOLTED TO A STOP. I HAD HEARD A SNAPPING NOISE AND THE CAR WOULDN'T MOVE FORWARD OR BACKWARDS. I LOOKED AT MY TIRE ONLY TO FIND IT WAS BOWED IN TOWARDS MY CAR INSTEAD OF AWAY FROM IT SINCE THE WHEEL SHOULD HAVE BEEN TURNED AWAY FROM THE CAR. UPON FURTHER REVIEW THE TIRE ROD HAD SNAPPED. IF THE TIRE ROD COULD EASILY SNAP AS I WAS SIMPLY PULLING OUT OF A PARKING SPOT THEN IT COULD HAVE EASILY SNAPPED WHILE ON THE HIGHWAY WHICH WOULD HAVE RESULTED IN INJURIES TO MYSELF AND MY CHILD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598428June 16, 2014
WHEELS, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
I HAD A BLOW OUT ON THE OHIO TURNPIKE. IT WAS AT THAT TIME I FIRST CAME TO KNOW CADILLAC NO LONGER PROVIDED SPARE TIRES AS STANDARD EQUIPMENT. THERE IS A PUMP INCLUDED WHICH IS USELESS IN THE CASE OF A BLOW OUT. THE ISSUE IS HOW CAN CADILLAC BE ALLOWED TO SELL CARS WITH OUT SPARE TIRES. IT IS OBVIOUSLY A SAFETY DEVICE THAT SHOULD BE MANDATORY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597707June 11, 2014
ENGINE, VEHICLE SPEED CONTROL
EXPERIENCED SEVERAL INSTANCES OF VEHICLE BEING VERY HESITANT TO ACCELERATE WHICH IS DANGEROUS WHEN TRYING TO ENTER INTERSTATE TRAFFIC. BEING TOLD THAT THIS IS JUST A CHARACTERISTIC OF THE TYPE OF ENGINE IS NOT A GOOD OR PROFESSIONAL RESPONSE. NEEDS TO BE ADDRESSED BY CADILLAC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594821May 29, 2014
POWER TRAIN
I HAVE NOTICED SLOW SHIFTING TO HIGHER GEAR ALMOST FROM DAY ONE. IT IS MOST NOTICEABLE WHEN DRIVING DOWN HILL AND APPROACHING RED TRAFFIC LIGHT AND DECELERATING, THEN LIGHT TURN GREEN AND I WANT TO ACCELERATE AND I NOTICE HESITATION ( DISENGAGEMENT ) TO A DEGREE THAT MY UPPER BODY ACTUALLY MOVES FORWARD. THAT HESITATION OR DELAY IS DANGEROUS WHEN I AM ENTERING EXPRESSWAY AND I NEED TO ACCELERATE QUICKLY, TO ESCAPE FAST APPROACHING SEMI-TRUCK. I MENTIONED THAT ISSUE TO THE DEALER I PURCHASED SRX FROM AND MY REGULAR SERVICING DEALER BUT EACH TIME I AM TOLD THAT IS THE WAY THIS TRANSMISSION IS. WITH RE-CALL INVOLVING 2013 SRX FOR THIS PROBLEM, I BELIEVE PREVIOUS MODELS 2-11 AND 2012 SHOULD BE INCLUDED BECAUSE IT IS DANGEROUS AT TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592695May 20, 2014
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED WHILE ACCELERATING FROM A COMPLETE STOP THE VEHICLE STALLED FOR THREE TO FOUR SECONDS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 15,766. THE CURRENT MILEAGE WAS 50,000. UPDATED 08/21/14LJ UPDATED 09/03/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585956May 1, 2014
FUEL SYSTEM, GASOLINE, POWER TRAIN, ELECTRICAL SYSTEM
FROM A COMPLETE STOP, ATTEMPTING TO PULL OUT INTO TRAFFIC, VEHICLE EXHIBITS LAG OR HESITATION WHEN ACCELERATING, EVEN WITH ACCELERATOR PUSHED TO THE FLOOR. THIS SITUATION HAS THE POTENTIAL TO BECOME A SAFETY ISSUE IN THE EVENT A DRIVER IS UNABLE TO ACCELERATE ADEQUATELY WITH ONCOMING TRAFFIC. VEHICLE HAS THE 3.0L VVT DOHC V6 SIDI ENGINE WITH A 6-SPEED AUTOMATIC TRANSMISSION, ALL WHEEL DRIVE (AWD). THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573038March 18, 2014
ENGINE, FUEL/PROPULSION SYSTEM, STEERING
DRIVING DOWN THE ROAD AT 45 MPH AND ENGINE DIES. COMPLETE LOSE OF ENGINE POWER, STEERING AND BRAKING. HAS HAPPENED TWICE. CAN ONLY IMAGINE WHAT WOULD HAPPENED IF I HAD BEEN DRIVING ON HIGHWAY AT 70 MPH. DID MANAGE TO MANHANDLE THE CAR TO THE SIDE OF THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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