Cadillac SRX Complaints (2011)

447 consumer complaints on file.

#10819546January 11, 2016
VEHICLE SPEED CONTROL
SOMETIMES WHEN ACCELERATING IT BOGS DOWN. DANGEROUS WHEN YOU NEED PULL OUT IN TRAFFIC. TOOK IT TO DEALERSHIP AT LEAST 5 TIMES. THEY CHECKED CODES. NEVER COULD GET IT TO REPEAT AT DEALERSHIPS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819545January 11, 2016
SERVICE BRAKES
BRAKES FEEL SPONGY, SOMETIMES THEY GO ALMOST TO FLOOR BOFORE SLOWING DOWN. HAS BEEN DANGEROUS. REPAIR CENTER CAN'T FIND ANYTHING WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811327December 20, 2015
STRUCTURE:BODY, ELECTRICAL SYSTEM
7/24/15 HAD SUNROOF SERVICED FOR RECALL.INTERIOR WET MOLDY,EVEN HAT IN SEAT WEB. 7/26/15 COULD NOT OPEN REAR LIFT GATE..DEALER COULD REPAIR FOR HALF RHE $1,200 COST,SINCE THE MILEAGE WAS OVER 4 YEAR WARRANTY BUT HAD LESS THAN 48,000 MI. COULD HEAR WATER AFTER ANY RAIN.DEALER ADMITTED PROBLEM WITH SUNROOF WAS CAUSE,BUT NOT COVERED.OTHER FUSES ALSO LOCATED IN REAR BLOCK,FUEL PUMP,WIPER,REAR WINDOWS..CANNOT OPEN LIFT GATE EVEN MANUALLY.SO NO ACCESS TO SPARE,ETC.CALLED CADILLAC CUSTOMER CARE MANY TIMES ,BUT THEY WILL NOT ADMIT AN OBVIOUS SAFETY AND DESIGN DEFECT. NOR HAS THER BEEN ANY ADVICE NOT TO OPERATE OR PARK DURING RAIN,OR HOW TO PREVENT FURTHER DAMAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789728November 11, 2015
ENGINE, POWER TRAIN
THE VEHICLE HESITATES WHEN ACCELERATING ON HIGHWAY AT ABOUT 40 TO 50 MPH. VEHICLE JUST STALLS OUT WHEN DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789570November 10, 2015
SUSPENSION:REAR
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE SERVICE REAR AXLE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED THAT THERE WAS A DEFECT WITH THE REAR AXLE. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED ON TEN SEPARATE OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789201November 9, 2015
UNKNOWN OR OTHER
WHILE PUTTING GROCERIES IN THE BACK OF THE SRX THE POWER LIFT GATE CAME DOWN WITHOUT WARNING AND HIT ME IN THE BACK. I WAS ABLE TO HIT THE BUTTON AND OPEN THE GATE BACK UP. AFTER ABOUT 10 SECONDS OR SO IT CAME BACK DOWN. IT WILL NOT STAY OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786644October 28, 2015
UNKNOWN OR OTHER
THE VEHICLE'S SUNROOF DRAIN HOSE MATERIAL SHRINKS DUE TO CHANGING ENVIRONMENTAL CONDITIONS. THIS RESULTS IN THE DRAIN HOSES DETACHING FROM THE DASH OR SUNROOF MODULE. WATER LEAKS INTO THE VEHICLE DAMAGING INTERIOR COMPONENTS INCLUDING WIRING, ELECTRONIC MODULES, THE SOUND DEADENER AND CARPET. THIS HAPPENS EVERY TIME IT RAINS OR THROUGH CAR WASHES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781572October 13, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING AT VARIOUS SPEEDS, THE LOW BEAM HEAD LAMPS FAILED TO FULLY ILLUMINATE AND DIMINISHED THE CONTACT'S VISIBILITY. THE CONTACT HAD TO ACTIVATE THE HIGH BEAMS IN ORDER TO INCREASE VISIBILITY. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760639September 1, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHEN THE CONTACT ENTERED THE VEHICLE AT A FUEL STATION AND ATTEMPTED TO START THE VEHICLE, THE VEHICLE DID NOT DETECT THE PRESENCE OF THE FOBIK KEY AND WOULD NOT START. THE VEHICLE'S ANTI-THEFT SYSTEM ENGAGED AND LOCKED THE CONTACT IN THE VEHICLE. THE CONTACT'S SPOUSE USED HIS FOBIK KEY TO UNLOCK THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760767September 1, 2015
UNKNOWN OR OTHER
AIR CONDITIONING SYSTEM IS NOT COOLING PROPERLY. PASSENGER SIDE IS SOMEWHAT BLOWING COOL AIR AND DRIVER'S SIDE IS BLOWING HOT AIR. THIS IS THE EXACT SITUATION THAT RESULTED IN A RECALL OF 2011 CADILLAC SRX. HOWEVER, THIS CADILLAC SRX WAS NOT INITIALLY INCLUDED IN THE RECALL AND HAS NOT BEEN TO-DATE. THE SAFETY RECALL NOTICE IS 11057; FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 103. THIS COULD POTENTIALLY CAUSE A SERIOUS PROBLEM IN THE WINTER MONTHS WHEN THE DEFROST MAY NOT WORK PROPERLY. IT IS OBVIOUS FROM OUR RESEARCH THAT THIS VEHICLE SHOULD HAVE BEEN INCLUDED IN THE RECALL AS IT IS THE EXACT SAME SITUATION AS THOSE AFFECTED BY THE RECALL. WE HAVE CONTACTED GMC ONLY TO BE TOLD THAT THE RECALLS ARE VERY SPECIFIC. WE HAVE TRIED TO EXPLAIN THIS SITUATION BUT HAVE BEEN TOLD THAT WE WILL HAVE TO DEAL WITH THE SELLING DEALERSHIP. HOWEVER, THIS IS A GMC SITUATION, NOT A DEALERSHIP PROBLEM. WE ARE VERY CONCERNED THAT A CAR MANUFACTURER ONLY RECALLS CERTAIN VEHICLES IN A GIVEN YEAR WITH A SITUATION AND LEAVES THE OTHER VEHICLES OF THE SAME YEAR, MAKE, AND MODEL ON THE ROAD THAT THEY ARBITRARILY DECIDE NOT TO RECALL THAT ARE EXPERIENCING THE SAME PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10758486August 21, 2015
EQUIPMENT ADAPTIVE/MOBILITY
WHILE STANDING AT THE REAR OF AUTO WITH POWER LIFT HATCH OPEN.. I WAS MOVING SOME OBJECTS AROUND AND NOTICED THAT THE HATCH WAS CLOSING , BEING STARTLED A WAS GETTING PINCHED INTO THE OPENING BY THE HATCH DOOR.. I PUSHED REAL HARD WITH MY BACK AND DID ESCAPE SERIOUS HARM, NOW I'M WATCHFUL WHEN IN THE BACK AND HATCH IS OPEN AND I'M UNDER THE DOOR.. IT DOES START COMING DOWN SLOWLY AFTER BEING OPEN FOR A COUPLE OF MINUTES.. VERY DANGEROUS.. PLEASE ADVISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746970August 7, 2015
VISIBILITY:SUN/MOON ROOF ASSEMBLY
I WAS DRIVING ON HIGHWAY WHEN I HEARD A SOUND LIKE AN OBJECT HITTING THE CAR. THE SUNROOF BEGAN TO SHATTER. THERE WAS NO ONE AROUND WHO MAY HAVE HIT THE CAR OR SUNROOF. UPDATED 09/15/15*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746974August 7, 2015
POWER TRAIN
I NOTICED WHEN CAR IS ON INCLINE THE TRANSMISSION DISENGAGES AND ROLLS BACK. THIS OCCURS WHEN FOOT IS TAKEN OFF BRAKE. THE DEALERSHIP NOTICED THE SAME PROBLEM ON OTHER SRX"S. SERVICE MANGER CLAIMED HE INFORMED GM HEADQUARTERS AND NO SOLUTION IS AVAILABLE. UPDATED 09/15/15*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745764August 3, 2015
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. UPON OPENING THE REAR HATCH DOOR, IT STARTED TO CLOSE BY ITSELF WITHOUT WARNING. THE CONTACT STATED THAT THIS WAS A RECURRING FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE REAR STRUT NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705456April 13, 2015
EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE NAVIGATION SYSTEM FAILED TO WORK AND INDICATED THAT THE ROUTE CALCULATED WAS INCORRECT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER IN CANADA WHO UPDATED THE SOFTWARE AND INSTALLED A NEW ANTENNA; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN TO AN AUTHORIZED DEALER IN THE UNITED STATES WHO PROVIDED A SOFTWARE UPDATE AND THE ECM CONTROLS WERE REPLACED, BUT THE REPAIRS DID NOT REMEDY THE FAILURE. THE CONTACT RECEIVED A CUSTOMER SATISFACTION NOTICE FROM THE MANUFACTURER, WHICH WAS UNABLE TO BE HONORED SINCE THE VEHICLE HAD A SALVAGED TITLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692526March 6, 2015
WHEELS, SERVICE BRAKES, STEERING
2011 CADILLAC SRX WITH 20,000 MILES ON IT HAD THE ENTIRE WHEEL HUB COME APART. BOLTS FELL OUT AND THE REMAINING BOLTS WERE ALL LOOSENED. THIS PROBLEM RUINED THE CALIPER AND BRAKES. I WAS LUCKY THAT I WAS NOT DRIVING ON THE HIGHWAY VERY OFTEN AS I COULD HAVE HAD A VERY SERIOUS CRASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692648March 6, 2015
POWER TRAIN
2011 CADILLAC SRX PARKED AND TURNED OFF. HOWEVER DUE TO FACT NO ALARM SOUNDS TO NOTIFY DRIVER THE CAR IS NOT IN PARK , CAR REMAINED IN DRIVE AND STARTED TO ROLL BACKWARDS WHILE ON A HILL ENDANGERING THE INDIVIDUALS EXITING THE VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681131February 4, 2015
EXTERIOR LIGHTING
I'VE HAD MY CAR FOR A LITTLE OVER A MONTH AND HONESTLY CANNOT SEE ANYTHING WITH THE HEADLIGHTS. WHEN I FLIP THEM OVER TO BRIGHTS, THEY ILLUMINATE THE ROADWAY PERFECTLY. ONCE I GO BACK TO NORMAL LIGHTING, NOTHING IS LIT. I'VE PULLED OVER A COUPLE OF TIMES TO MAKE SURE THE LIGHTS WERE ACTUALLY ON AND NOTHING WAS COVERING THE HEADLIGHTS. I AM VERY AFRAID THAT AN ACCIDENT WILL OCCUR BECAUSE I CAN'T SEE THE ROADWAY IN FRONT OF ME. PLEASE ADVISE IF THIS IS BEING LOOKED INTO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679589January 28, 2015
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNED A 2011 CADILLAC SRX. WHILE DRIVING 35 MPH, THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY AND THE FRONT PASSENGER'S SIDE SEAT BELT WAS LOOSE. A POLICE REPORT WAS FILED AND THREE UNKNOWN INJURIES WERE REPORTED. THE CONTACT DID NOT DISCLOSE IF MEDICAL ATTENTION WAS REQUIRED OR NOT. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10676676January 20, 2015
POWER TRAIN, ENGINE
THE FIRST OCCURRENCE WAS IN SEPTEMBER 2011. I WAS HEADED TO ITALY AND HAD TO DRIVE MY VEHICLE TO ATLANTA SO IT COULD BE INSPECTED AND SHIPPED. THE DAY BEFORE I RECEIVED A TOTAL SERVICE FROM THE DEALERSHIP. THAT MORNING I PULLED INTO THE GAS STATION TO GET GAS. AS I TRIED TO PULL OFF, THE STABILI TRAK LIGHT AND CHECK ENGINE LIGHT CAME ON AND THE CAR WOULD NOT ACCELERATE. I IMMEDIATELY TURNED THE CAR OFF AND WAITED A FEW MINUTES BEFORE TURNING IT BACK ON. AFTER TURNING THE CAR ON I WAS ABLE TO PUT THE CAR IN DRIVE AND CONTINUE ON MY TRIP. THE STABILI TRAK LIGHT TURNED OFF HOWEVER THE CHECK ENGINE LIGHT REMAINED ON. I LATER CALLED THE DEALERSHIP HOWEVER, THEY COULD NOT STATE WHAT THE PROBLEM WAS AND INSTRUCTED ME TO RESET THE VEHICLE BY TURNING IT OFF AND TURNING IT BACK ON AFTER A COUPLE OF MINUTES. IT HAPPENED ONE OTHER TIME WHILE IN ITALY AND I DID WHAT THE DEALERSHIP SUGGESTED AND RESET THE VEHICLE. IT SEEMED TO BE A TEMPORARY FIX. SINCE RETURNING BACK TO THE STATES, AND BEING IN MY CURRENT RESIDENCE FOR OVER A YEAR, I BEGAN TO RECEIVE SAFETY RECALLS THAT WERE DATED IN THE SUMMER OF 2014. I STARTED TO DO RESEARCH ON ALL RECALLS FOR THIS PARTICULAR MAKE AND MODEL AND FOUND ONE RELATING TO THE TRANSMISSION CABLE. MY CAR HAS ALL THE ISSUES RELATING TO THE RECALL HOWEVER MY CAR WAS NOT PLACED ON THE LIST. I BROUGHT THE MATTER UP TO A DEALERSHIP CLOSE TO MY LOCATION AND WAS TOLD I WOULD BE HELD LIABLE FOR THE DEFECTS AS THE TRANSMISSION CABLE RECALL DID NOT RELATE TO MY VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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