Cadillac SRX Complaints (2014)

390 consumer complaints on file.

#11185848March 11, 2019
EXTERIOR LIGHTING
3 YEARS AGO I COMPLAINED TO HOLMAN CADILLAC ABOUT MOISTURE IN HEAD LIGHT ASSEMBLY WHICH CAUSE DIM LIGHTING ON DRIVER'S SIDE HEAD LIGHT SETTING OFF ERROR MESSAGES AND THE LENS STARTED TO CRACK AND TO HELP RESOLVE THE ISSUE, I TAPE THE LENS. GM REFUSED REPAIR UNDER BUMPER TO BUMPER WARRANTY AND THE DEALERSHIP TOLD ME I WOULD HAVE TO PAY $1,600.00 FOR THE REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183140February 28, 2019
EXTERIOR LIGHTING
THE HEADLIGHTS ON THIS 2014 CADILLAC, WITH 50,200 MILES, ARE A DESIGN AND MANUFACTURING FLAW. THE LIGHTS ON LOW BEAM, AT NIGHT, ARE DRIVING HAZARD AS THEY DO NOT LIGHT THE ROAD. THE HIGH BEAMS ARE A WORK AROUND TO CIRCUMVENT THE PROBLEM BUT SERVE ONLY AS A TEMPORARY FIX. ON-COMING TRAFFIC NEGATES ITS USE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181052February 19, 2019
EXTERIOR LIGHTING
THE LIGHTS WHEN ON DIM ARE SO DARK THAT YOU ARE UNABLE TO SEE TO DRIVE AT NIGHT. BRIGHTS WORK FINE BUT DIMS ARE USELESS. VERY UNSAFE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176034February 10, 2019
EXTERIOR LIGHTING
I MOSTLY DRIVE MY CAR IN THE DAYLIGHT. I HAD TO DRIVE FOR A TEST/DOCTOR IN HOUSTON TEXT FROM COVINGTON, LA. MY APPOINTMENTS RAN LATE AND I HAD TO DRIVE AT NIGHT FOR 200 MILES. MY LIGHTS ARE SO LOW I COULD NOT SEE THE LINES ON THE HIGHWAY. I USED MY BRIGHT LIGHTS WHEN POSSIBLE BUT THIS WAS NOT PRACTICAL DO TO I TRAFFIC. I HAD TO REALLY ON STAYING BEHIND 18 WHEEL TRUCKS TO SEE THE ROAD TO MAKE IT HOME. I WAS SCARED TO DEATH. THE NEXT NIGHT I HAD MY DAUGHTER TAKE MY CAR OUT TO SEE IF IT WAS JUST ME BUT SHE SAID SEE COULD NOT SEE ALSO AND WAS ALSO SCARED. I NOW CAN NOT DRIVE MY CAR AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174816February 6, 2019
EXTERIOR LIGHTING
I CAN NOT DRIVE SRX 2014 AT NIGHT DUE TO THE DIM HEADLIGHTS. I UNDERSTAND THAT CADILLAC IS AWARE THAT THE SEALS ON THE HEADLIGHT ARE DEFECTIVE BUT WILL NOT DO A RECALL ON THEM. I HAVE FILLED A CASE WITH CADILLAC AND HEARD BACK FROM 1 DEALERSHIP, STEVE FOLEY CADILLAC IN NORTHBROOK ILLINOIS, THAT THEY WILL NOT DO ANYTHING ABOUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174312February 4, 2019
EXTERIOR LIGHTING
THE LOW BEANS ARE VERY VERY DIM AND IT'S HAZARDOUS TO DRIVE AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173776February 3, 2019
EXTERIOR LIGHTING
LIGHTING ASSEMBLY IS COMPLETELY OUT ON VEHICLE. I CAN ONLY DRIVE WITH BRIGHT LIGHTS ON. I HAVE WENT OFF THE ROAD SEVERAL TIMES,DUE TO LIGHTING. I HAVE HAD SEVERAL CHECKS FROM CADILLAC AND WAS TOLD I NEED TO REPLACE THE ENTIRE LIGHTING ASSEMBLY, BUT IS A WASTE BECAUSE IT WILL GO OUT AGAIN IN A COUPLE OF MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173576February 1, 2019
VISIBILITY/WIPER
THE HEADLIGHTS ON MY CADILLAC SRX ARE NOT BRIGHT ENOUGH AT NIGHT TO SEE THE ROAD CLEARLY AND I HAVE BEEN TOLD BY MY HUSBAND WHEN HE WAS DRIVING IN FRONT OF ME THAT MY HEADLIGHTS WERE SUBSTANTIALLY DIMMER ON MY CAR THAN THE OTHER VEHICLES ON THE ROAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170719January 18, 2019
SUSPENSION
SWAYS AND WANDERS ON THE HIGHWAY, SEEMS LIKE YOU NEED ANLIGNMENT, BUT THAT DOES NOT FIX THE PROPLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170723January 18, 2019
UNKNOWN OR OTHER
DASH SCREEN SOMETIMES DOES NOT WORK IF FREEZES UP AND IS NOT USEABLE. I HAD THIS REPLACED TWO YEARS AGO AT ABOUT 60,000 MILES AND NOW IT IS HAPPENING AGAIN AT 90,000 MILES. WHEN THIS HAPPENS THE VEHICLE IS IN MOTION ON A CITY STREET AND A HIGHWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170452January 16, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEADLIGHTS ARE GONE ON MY 2014 SRX! FADED OUT OVER TIME.GONE! I CANNOT SEE ANYTHING WITHOUT THE HI-BEAMS ON NOW. ONLY 62K MILES. PROBABLY STARTED GOING OUT WAY BACK, I DID NOT REALIZE IT WAS MY CAR, THOUGHT IT WAS MY OWN VISION WHICH IS ALREADY POOR TO BEGIN WITH. I LIVE IN THE COUNTRY SO I'M REALLY SCREWED ON THESE BACKROADS. DEALER REPLACED CUE SYSTEM UNDER WARRANTY APPROX TWO YEARS AGO OR LESS, NOW ITS GOING OUT AGAIN. MIRRORS AND SEAT AND RADIO AND CLIMATE ALL BLEEPING OUT ON ME. SERVICE MGR. BRETT@ SAM TAYLOR CADILLAC IN FT. WALTON BEACH FL. SAYS THIS IS VERY COMMON TO HAVE TO REPLACE IT AT LEAST TWICE. PERHAPS MORE? HE STATED TO ME THAT HE SUBMITTED MY ISSUES TO GM TWICE TO NO AVAIL. NOW THE DEALERSHIP HAS BEEN SOLD AND NEW PEOPLE WON'T EVEN RETURN MY CALLS. IT'S A VERY LONG DRIVE FOR ME TO GO TO THEM AND ARGUE THIS CASE AS WE ARE STILL DEALING WITH HURRICANE MICHAEL ISSUES HERE ON OUR TOLL BRIDGES AND HIGHWAYS, WATERWAYS ETC. TRAFFIC PROBLEMS ALL OVER. HARDSHIPS ON FOLKS TRYING TO GO TO WORK.RE-ROUTINGS. BUT I ASK YOU WHO IS THE MOST LIKELY NEXT PURCHASER OF A NEW CADILLAC VEHICLE? ME, THE PERSON WHO ALREADY OWNS ONE.!!! TRADE IN FOR A NEWER MODEL? NO THANKS, THINK I'LL JUST PASS SEEMING HOW I'M A NOBODY. APPARENTLY THEY COULD CARE LESS ABOUT THEIR NEXT CUSTOMER, (GM CORP I'M SPEAKING TO YOU). WHY WOULD YOU LOSE BUYERS OVER SUCH A BIZARRE BUT SIMPLE FIX? BEFORE THIS I HAD THE TAHOE. NOW MAYBE NISSAN OR INFINITY IS CALLING MY NAME. SHAME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11169950January 14, 2019
EXTERIOR LIGHTING
JUST PURCHASE 2014 CADDILAC SRX. WHILE DRIVING AT NIGHT LOW BEAM HEADLIGHTS HAVE INDEQUATE ILLUMINATION AND BEAM PATTERN. DIFFICULT TO CLEARLY SEE ANY OBSTRUCTIONS IN THE ROAD, PEOPLE OR CARS ON THE SHOULDER OF THE ROAD WITHOUT HAVING TO HAVE THE BRIGHT LIGHTS SELECTED. NO LONG TERM FIX IDENTIFIED BY CADILLAC. ALL THEY WANT TO DO IS REPLACE THE BULBS WITH THE SAME INEFFECTIVE OEM. UNSAFE TO DRIVE AT NIGHT UNLESS ONE IS EXTREMELY CAREFUL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166662January 12, 2019
EXTERIOR LIGHTING
HEADLIGHTS ARE DIM WHEN ON LOW BEAM CAUSING A DANGEROUS SITUATION WHEN DRIVING AT NIGHT. CADILLAC DEALER WILL CHARGE $1500 TO CHANGE OUT ENTIRE HEADLIGHT ASSEMBLY. LIGHTS ARE TOO BRIGHT TO DRIVE AROUND WITH HIGH BEAMS ON ALL THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166172January 10, 2019
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS DO NOT PROJECT SUFFICIENT LIGHT TO SEE AT NIGHT. BULBS REPLACED, BUT PROBLEM PERSISTS. NOW READING ONLINE THAT MANY 2011-2015 SRX OWNERS ARE EXPERIENCING THE SAME ISSUE CAUSING NIGHT VISIBILITY ISSUES THAT ARE A SAFETY CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166401January 10, 2019
EXTERIOR LIGHTING
CONCERN: EXTREMELY DIM HEADLIGHTS ON MY CADILLAC SRX, SO DIM AND HAZARDOUS THAT I DO NOT DRIVE AT NIGHT AND NOT IN RAIN. I HAVE SINCE LEARNED OF PENDING LAWSUITS OVER THE SAME ISSUE. THIS IS A HUGE SAFETY ISSUE. THIS IS SHAMEFUL OF CADILLAC - I HAVE A 4 YEAR OLD VEHICLE WITH 55K MILES THAT I CAN LONGER SAFELY DRIVE AT NIGHT. MY HIGH BEAM HEADLIGHTS STILL FUNCTION PROPERLY BUT I CANNOT DRIVE ALL THE TIME WITH MY HIGH BEAMS - IT WOULD NOT BE SAFE FOR ONCOMING TRAFFIC. CADILLAC IS DOING NOTHING TO CORRECT THIS PROBLEM. THEY HAVE OFFERED A COSTLY REPAIR, BUT I HAVE BEEN CAUTIONED THAT THE REPAIR WORK WILL NOT CORRECT THE PROBLEM.A TRUE REPAIR IS NEEDED AND CADILLAC NEEDS A RECALL. VERY DANGEROUS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166075January 9, 2019
EXTERIOR LIGHTING
2014 CADILLAC SRX LOW-BEAM HEADLIGHTS WERE GROWING PROGRESSIVELY DIMMER AND NOW THE VEHICLE IS VERY UNSAFE TO DRIVE IN LOW LIGHT SITUATIONS. THIS OCCURED OVER THE COURSE OF A FEW WEEKS AND THE VEHICLE WAS APPROXIMATELY 4.5 YEARS OLD AT THE TIME OF NEAR TOTAL DARKNESS. ALTHOUGH THE HI-BEAMS STILL WORK FINE, IT IS UNSAFE TO SUBJECT ONCOMING TRAFFIC TO CONSTANT USE OF HI-BEAMS, YET WITHOUT THEM THE SRX DRIVER IS UNABLE TO SEE EVEN THE LINES ON THE ROAD. SO VERY DANGEROUS AND THIS CADILLAC OWNER IS TERRIFIED TO DRIVE THIS VEHICLE AT NIGHT, FOR FEAR OF HARMING HERSELF OR OTHERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164194December 31, 2018
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS WERE NOT PROVIDING ADEQUATE ILLUMINATION. THE CONTACT HAD A PERSONAL MECHANIC CLEAN THE HEADLIGHT CONNECTORS, BUT IT DID NOT CORRECT THE FAILURE. THE VEHICLE WAS TAKEN TO HERITAGE CADILLAC (7134 JONESBORO ROAD, MORROW, GA 30260, 770-872-0025) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT ASSEMBLIES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163753December 27, 2018
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS WERE VERY DIM. THE LIGHT BULBS WERE REPLACED, BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN TO KEN BACHELOR CADILLAC (11001 INTERSTATE 10, SAN ANTONIO, TX) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT ASSEMBLY REFLECTOR WAS DEFECTIVE AND THE ENTIRE ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163632December 27, 2018
UNKNOWN OR OTHER
HEADLIGHTS ON LOW BEAM ARE UNSAFE AND VEHICLE CAN NOT SAFELY BE DRIVEN AT NIGHT. WE RETURNED TO DEALERS WHO REPLACED BULB AFTER ONE BLEW OUT BUT NEW BULB DID NOT HELP. AFTER RESEARCHING ON INTERNET WE HAVE LEARNED THIS IS A COMMON PROBLEM WITH THIS YEAR MAKE AND MODEL AND HAS BEEN REPORTED BY MANY CONSUMERS ALTHOUGH THERE HAS BEEN NO EFFORT BY MANUFACTURER TO CORRECT. VERY UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163114December 22, 2018
EXTERIOR LIGHTING
CONCERN: EXTREMELY DIM HEADLIGHTS ON OUR CADILLAC SRX, SO DIM AND HAZARDOUS THAT WE CHOOSE TO NOT DRIVE AT NIGHT AND NEVER IN RAIN. WE HAVE REPLACED THE BULBS WITH STRONG NEW BULBS FROM SYLVANIA (GOLD SERIES) HOWEVER THERE IS NO IMPROVEMENT. WE HAVE BEEN TO CADILLAC DEALERSHIP, THEY WANT TO CHARGE 1,900 DOLLARS TO REPLACE BOTH FAULTY HEADLIGHT ASSEMBLIES WITH THE SAME FAULTY HEADLIGHT ASSEMBLY AND CHARGE US FOR IT. KEEP IN MIND THIS IS A BARELY 4 YR OLD CADILLAC THAT YOU CANT EVEN DRIVE AT NIGHT FOR FEAR OF SAFETY. MY CELLPHONE IS BRIGHTER THAT THE HEADLIGHTS, WE HAVE DONE THE COMPARISON. WE HAVE SINCE LEARNED OF PENDING LAWSUITS OVER THE SAME ISSUE, ACCIDENTS, ETC,...IT IS AS MUCH OF A SAFETY HAZARD AS I CAN THINK OF. A 4 YR OLD CADILLAC THAT YOU CANT DRIVE AT NIGHT DUE TO THE FAULTY, WELL DOCUMENTED DESIGN FLAWS IN THE LIGHT. RIDICULOUS. THE SRX WITHOUT QUESTION A DANGER TO DRIVE AT DUSK, DARK, OR RAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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