Cadillac SRX Complaints (2010)

474 consumer complaints on file.

#10945261January 14, 2017
ELECTRONIC STABILITY CONTROL (ESC)
2010 CADILLAC SRX "SERVICE STABILITRAC" LIGHT HAS BEEN COMING ON FOR THE LAST YEAR. I'VE HAD THE SHOP WHO RAN THE CODE. THE CODE CAME BACK AS POSSIBLE FAIL BUT INCONCLUSIVE. THE MECHANIC CHECKED ALL FUSES AND ENTIRE BREAKING SYSTEM AND FOUND NOTHING IN NEED OF REPAIR AND ALL SYSTEMS WORKING PROPERLY. TO REPLACE THE PART THAT "MAYBE CAUSING" THE WARNING TO COME ON WOULD COST ME UP TO $1200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944271January 11, 2017
EXTERIOR LIGHTING
EXCESSIVE MOISTURE COLLECTS IN THE FRONT HEADLIGHT ASSEMBLIES AND CAUSES BULBS TO SHORT OUT AND NEED TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10943775January 9, 2017
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT WHEN THE VEHICLE WAS TURNED ON, THE HEADLIGHTS WERE VERY DIM THE CONTACT DROVE THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT ASSEMBLY NEEDED REPLACEMENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 98,000. UPDATED 03/17/17*LJ *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10943797January 9, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
FRONT PASSENGER HEADLIGHT HAS MOISTURE IN HEADLIGHT ASSEMBLY. AFTER REVIEWING SEVERAL GM/CADILLAC WEBSITES IT APPEARS THIS IS A KNOWN ISSUE WITH SRX OWNERS AND IS ONLY REPLACED UNDER WARRANTY. LIGHT WILL SHORT OUT OVER TIME AND STOP WORKING ACCORDING TO OTHER OWNER REPORTS. VEHICLE WAS RECENTLY PURCHASED AND CURRENT OWNER NOTICED THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10943876January 9, 2017
EXTERIOR LIGHTING
FRONT HEADLIGHTS ARE NOT BRIGHT AT ALL; IT IS LIKE DRIVING IN THE DARK. THE HI-BEAMS WORK FINE. I ROUTINELY USE ALL FOUR CARS IN MY HOUSEHOLD (ONE OTHER AMERICAN MAKE, AND TWO ASIAN MAKES), AND OUT OF THE FOUR, THE CADILLAC SRX HEADLIGHTS ARE OF ABSOLUTELY NO USE. THE HEADLIGHT BULBS AREN'T BURNT OUT, BUT THEY PROJECT NEXT TO NO LIGHT. CAR HAS 94,697 MILES ON IT. THE CAR IS USED MOSTLY DURING THE DAY; IF ONE IF US NEEDS TO GO OUT AT NIGHT, WE TAKE ONE OF THE OTHER THREE CARS AS THE SRX IS THE UNSAFE CHOICE. WAS SURPRISED TO LEARN THERE WAS NO RECALL ON THIS. LOOKS LIKE THERE WERE SOME SIMILAR COMPLAINTS AS MINE AT THE NHTSA WEB SITE. TWICE AS MANY COMPLAINTS LODGED WERE ABOUT THE 2010 CADILLAC SRX'S HEADLIGHTS AS COMPARED TO ANY OTHER MATTER ABOUT THE CAR ... THAT SHOULD TELL YOU SOMETHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940318January 7, 2017
UNKNOWN OR OTHER
I HAVE ONLY 16,000 MILES ON MY VEHICLE AND HARDLY USE IT. WHEN I WAS DRIVING THE VEHICLE, THE RIGHT SIDE OF THE SUNSHADE WHICH COVERS THE SUNROOF FELL ON ME AND MY PASSENGER STARTELING US AND ALMOST CAUSED ME TO HAVE AN ACCIDENT. THERE WAS ONLY A PLASTIC CLIP THAT WENT INTO THE TRACK THAT JUST BROKE, FELL OFF AND CAUSED THE WHOLE RIGHT SIDE OF THE SUNSHADE TO FAIL AND FALL ON MY PASSENGER WHILE I WAS DRIVING ON A CITY STREET. THIS IS A SUNSHADE THAT WAS HARDLY EVEN USED. I NOTIFIED CADILLAC BUT THEY DIDN'T SEEM TO CARE OR WANT TO DO ANYTHING ABOUT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940321January 7, 2017
EXTERIOR LIGHTING
HEADLIGHT WARNING MESSAGE APPEARED WHILE DRIVING ON CITY STREET. UPON CHECKING RIGHT LOW BEAM BULB, LIGHT WAS OUT AND HOUSING HAD HEAVY CONDENSATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937578December 27, 2016
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE LOW BEAM HEADLIGHT ASSEMBLY FAILED WITHOUT WARNING. THE CONTACT STATED THAT THE DRIVER'S SIDE HEADLIGHT BECAME INOPERABLE AND FAILED TO OPERATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937768December 27, 2016
EXTERIOR LIGHTING
THE LOW BEAM (HEADLIGHTS) WENT OUT AND FILLS WITH MOISTURE CAUSES THE HEADLIGHTS TO SHORT OUT AND WAS MADE DEFECTIVE. REPLACED THE BULB AND DID NOT FIX THE PROBLEM THE ENTIRE HEADLIGHT PIECE HAS TO BE REPLACED SAYS CADILLAC AND WILL BE OKAY UNTIL IT FEELS WITH WATER AGAIN AND SHORTS OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937398December 25, 2016
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
STABILITRAK WARNING COMES ON AND STAYS ON. WHILE ON AND MAKING A SHARP TURN FEELS LIKE THE TIRES ARE TRYING TO GRIP THE ROAD LIKE THERE'S NO TRACTION. THIS HAPPENS ON SUNNY DAYS WITH NO PRECIPITATION. ALSO CAN NOT PICK UP SPEED. THE STABILITRAK WARNINGS BEEN ON NOW FOR 2 WEEKS SINCE THE LAST TIME IT RAINED. I FIND I'M BURNING GAS QUICKER SINCE IT'S ON. ALSO SOMETIMES MY TRANSMISSION WON'T SHIFT INTO 2ND GEAR. IT HAPPENS MAINLY WHEN SLOWING DOWN AND GOES BACK DOWN TO 1ST GEAR BUT WHEN I ACCELERATE IT WON'T SHIFT BACK UP. IT ALSO DROPS BACK INTO FIRST WHILE DRIVING AT A STEADY SPEED-NOT SLOWING DOWN. I HAVE TO PULL OVER AND PUT IN PARK THEN PUT BACK IN DRIVE IN ORDER FOR IT TO SHIFT GEARS. IT'S SCARY WHEN THIS HAPPENS ON THE HIGHWAY BECAUSE I HAVE TO GET TO THE SHOULDER BECAUSE THE RPM'S SHOOT WAY UP AND I DON'T WANT TO DAMAGE THE ENGINE BUT I DON'T WANT TO CAUSE AN ACCIDENT EITHER. I'VE SEEN RECALLS FOR THIS YEAR AND MODEL FOR THIS EXACT SAME ISSUE BUT MY VIN IS NOT ON THE RECALL LIST. I THINK THIS IS HIGHLY UNFAIR. THESE ISSUES HAVE BEEN GOING ON SINCE I BOUGHT THIS VEHICLE IN JANUARY 2016. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936054December 18, 2016
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEADLIGHT WARNING MESSAGE THAT A HEADLIGHT WAS OUT. SEVERAL NEW BULBS WERE TRIED BUT DID NOT CORRECT THE PROBLEM. ALSO, WATER ACCUMULATION INSIDE THE HEADLIGHT ASSEMBLY. SUSPECT PROBLEM WITH FALSE READING TO MESSAGE CENTER. RESEARCH ONLINE INDICATES THIS SAFETY PROBLEM IS NOT AN ISOLATED ISSUE FOR THIS VEHICLE. NO ATTEMPT TO REMEDY IT BY GENERAL MOTORS. DEALER QUOTED EXTREMELY HIGH PRICES FOR ALL ASSOCIATED PARTS TO TRY TO REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934078December 9, 2016
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING AT AN UNKNOWN SPEED, THE HEADLIGHTS FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE HEADLIGHTS WERE DEFECTIVE DUE TO MOISTURE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929940December 5, 2016
WHEELS:HUBCAP/COVER, WHEELS:HUB
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING AT AN UNKNOWN SPEED, THE WHEELS SEIZED. THE ACCELERATOR PEDAL WAS DEPRESSED, BUT FAILED TO RESPOND. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE HUBS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED MONTHS LATER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000. UPDATED 01/27/17*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929580December 2, 2016
EXTERIOR LIGHTING
CONDENSATION BOTH HEADLAMPS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928623November 29, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING OUT OF A PARKING LOT AND MAKING A RIGHT TURN, THE AIR BAGS DEPLOYED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927392November 22, 2016
ENGINE
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING AT AN UNKNOWN SPEED, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AND THE VEHICLE SHOOK SEVERELY. THE DEALER DIAGNOSED THAT THE TIMING CHAIN NEEDED TO BE REPLACED THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. UPDATED 02/14/17*LJ THE CONSUMER STATED THE POWER TRAIN FAILED AND HAD TO BE REPLACED. UPDATED 02/15/17
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927215November 21, 2016
AIR BAGS, STRUCTURE:BODY, ENGINE
I WAS IN A MINOR COLLISION. RAN INTO THE BACK OF SOMEONE. MY AIRBAGS DIDN'T DEPLOY AND MY ENGINE IMMEDIATELY CAUGHT ON FIRE AND IN A FEW MINUTES MY WHOLE CARE WAS ON FIRE AND DESTROYED. THERE WAS NO KNOWN REASON HOW OR WHY THE FIRE STARTED.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#10926331November 16, 2016
EXTERIOR LIGHTING
ON 9/16/2016, I PURCHASED A USED CADILLAC SRX 2010 FROM A LOCAL DEALER. I WAS PRESENTED WITH A CARFAX REPORT THAT LISTED REPAIRS. AMONG THE REPAIRS WAS A HEADLIGHT REPLACEMENT EVEN BEFORE THE SALE AS A NEW CAR. IT WASN'T SPECIFIC SO I FIGURED IT WAS DAMAGED IN TRANSIT OR SOMETHING. THE CAR HAD 43356 MILES ON IT WHEN I PURCHASED IT. ON 11/3/16, WHEN DRIVING, I NOTICED THAT I WAS WITHOUT A HEADLIGHT. I GOT OUT AND LOOKED AT THE FRONT AND NOTICED THAT THE DRIVER SIDE HEADLIGHT WAS FULL OF MOISTURE AND THE LOW BEAM BULB WAS BLOWN. ON 11/4/2016, I TOOK IT TO THE DEALER TO RESOLVE AND THEY REPLACED THE BULB WHICH DIDN'T WORK SO I LEFT IT THERE OVERNIGHT AND THEY REPLACED THE "IGNITER". I PICKED IT UP THE NEXT DAY. I DROVE IT FOR A WEEK TO TEN DAYS, BUT NOT AT NIGHT. UNTIL 11/12/16. THE DRIVER SIDE HEADLIGHT NO LONGER WORKED ON LOW BEAM OR HIGH BEAM. THE CAR NOW HAS ONLY 45,273 MILES ON IT. I HAVE DRIVEN IT ONLY 1,927 MILES. I LIVE IN A DENSE FOG AREA AND THIS IS A SAFETY ISSUE, IT WILL BE EXTREMELY DANGEROUS TO DRIVE ANYTIME THERE IS FOG. EVEN WHEN THERE IS NO FOG, THE LACK OF A DRIVER SIDE HEADLIGHT COULD RESULT IN AN ONCOMING CAR MISJUDGING THE SIZE OF THE CAR AND POSSIBLY TURNING IN FRONT OF IT, ASSUMING THAT IT IS A MOTORCYCLE OR SMALL CAR. I HAVE RETURNED THE VEHICLE TO THE DEALER FOR REPAIR AND NOW IT REMAINS THERE BECAUSE THEY REFUSE TO RESOLVE THIS SAFETY ISSUE AND WANT ME TO PAY FOR IT. IT IS A FAIRLY EXPENSIVE REPAIR AROUND $1200 TO REPLACE THE ENTIRE HEADLIGHT ASSEMBLY. I DO NOT UNDERSTAND WHY A SAFETY RECALL HAS NOT BEEN ISSUED ON THIS VEHICLE FORCING THE MANUFACTURER TO REPLACE THE DEFECTIVE HEADLIGHT ASSEMBLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925394November 10, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE THE VEHICLE WAS STOPPED, THE FRONT AIR BAGS DEPLOYED WITHOUT WARNING OR IMPACT. THE CONTACT WAS ABLE TO RESUME DRIVING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED AND REGISTERED THAT THE VEHICLE WOULD FLIP OVER AND CAUSE THE AIR BAGS TO DEPLOY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920228October 31, 2016
ELECTRICAL SYSTEM
MY DASHBOARD WENT COMPLETELY BLACK AND THE GAUGE NEEDLES MOVED QUICKLY BACK AND FORTH. I WAS TRAVELING ON THE HIGHWAY AT ABOUT 60 MILES/HOUR. DASHBOARD WAS BLACK FOR 30-60 SECONDS. CAR CONTINUED TO FUNCTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Cadillac SRX