Cadillac SRX Complaints (2013)

393 consumer complaints on file.

#11144100October 30, 2018
EXTERIOR LIGHTING
QUITE SOME TIME AGO I NOTICED THAT WHILE DRIVING AT NIGHT IT WAS DIFFICULT TO SEE. THE HEADLIGHTS DIDN'T SEEM TO BE PROJECTING GOOD LIGHT. I HAD FAMILY LOOK AT THE HEADLIGHTS, BUT THEY COULDN'T FIGURE IT OUT. I SHINED THEM ON THE CLOSED GARAGE DOOR, BUT I COULDN'T FIGURE IT OUT. FINALLY I CALLED MY MECHANIC, AFTER HIM MY CADILLAC DEALER ONLY TO FIND OUT THAT THE HEAD LIGHTS HAD DETERIORATED AND THAT THE REPAIR OR REPLACEMENT WOULD COST QUITE A HEFTY PRICE. IN RESEARCHING I SEE THAT I AM NOT ALONE IN THIS PROBLEM. IN FACT I HAVE FOUND THAT AT LEAST TWO CLASS ACTION SUITS HAVE BEEN FILED, ONE IN CA AND THE OTHER IN FL. WHY HASN'T THERE BEEN A RECALL? THIS IS GOING TO PROVE DANGEROUS FOR THOSE DRIVING AT NIGHT. AS IT IS, I WILL BEGIN USING MY HIGH BEAMS AT ALL TIMES. DO WE NEED TO WAIT FOR SOMEONE TO BE INJURED OR WORST, KILLED, BEFORE THE GOVERNMENT REQUIRES A RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144140October 30, 2018
EXTERIOR LIGHTING
I HAD TO DRIVE THIS CAR AT NIGHT EXTENSIVELY RECENTLY. WE NOTICED THAT WE ARE UNABLE TO SEE ADEQUATELY WHILE DRIVING AT NIGHT WITH THE HEADLIGHTS ON THE NORMAL HEADLIGHT BULB IS SO DIM THAT IT APPEARS THAT NOT BE WORKING WHICH LEAVES YOU WITH THE ONLY OPTION OF USING HIGH BEAMS EVEN WHILE IN THE CITY. THE DEALER SAID THEY GET ABOUT 3 CALLS PER DAY COMPLAINING ABOUT THE SAME ISSUE. HE ADDED THAT THERE IS NO FIX FROM CADILLAC BUT THAT THEY ARE WELL AWARE OF IT AND HAVE JUST CHOSEN TO DO NOTHING. COINCIDENTALLY THIS ISSUE IS SO BAD THERE IS A CLASS ACTION LAWSUIT. WE HAVE LITERALLY STOPPED DRIVING AT NIGHT TO AVOID HAVING A CRASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143837October 29, 2018
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS ARE DANGEROUSLY DIM. THE ROADWAY IS NOT LIGHTED FOR MORE THAN 30 FEET. THIS PROBLEM HAS GRADUALLY GOTTEN WORSE FOR BOTH THE DRIVER AND PASSENGER SIDES.THE HEADLIGHT IS DIM WHETHER THE CAR IS IN MOTION OR STATIONARY. THE HIGH BEAM LIGHTS WORK JUST FINE.THE CADILLAC DEALERSHIP CLAIMS THE HEADLIGHT ASSEMBLY NEEDS TO BE REPLACED BECAUSE MOISTURE HAS GOTTEN INTO THE ASSEMBLY UNIT. THAT IS A COST OF $1700, THAT IS NOT COVERED BY AN EXTENDED WARRANTY. CADILLAC HAS HUNDREDS OF DOCUMENTED COMPLAINTS FOR THIS ISSUE. IT WILL TAKE SOMEONE BEING KILLED BEFORE CADILLAC WILL DO SOMETHING ABOUT THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143554October 28, 2018
EXTERIOR LIGHTING
RECENTLY PURCHASED A USED 2013 CADILLAC SRX FOR MY WIFE. HEADLIGHTS ARE SO DIM THAT WE PULLED OFF THE ROAD AND CHECKED TO MAKE SURE THEY WERE ON. PER LOCAL CADILLAC DEALER, REPAIR WILL BE OVER $1500 WITH NO GUARANTEE OF IMPROVED VISIBILITY. I WILL NOT ALLOW HER TO DRIVE THE CAR AT NIGHT DUE TO POOR VISIBILITY. I HAVE SINCE READ THIS IS A KNOWN PROBLEM BY CADILLAC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142106October 23, 2018
ELECTRICAL SYSTEM, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA, EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE OPERATING THE VEHICLE, THE BACKUP CAMERA AND NAVIGATION SYSTEM FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (CADILLAC OF KNOXVILLE, 10005 PARKSIDE DR, KNOXVILLE, TN) AND THE QUE PANEL WAS REPROGRAMMED, BUT THE FAILURES CONTINUED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142285October 23, 2018
EXTERIOR LIGHTING
FRONT HEADLIGHTS ARE EXTREMELY DIM MAKING IT DANGEROUS TO DRIVE AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141529October 20, 2018
EXTERIOR LIGHTING
THE HEADLIGHTS ARE DANGEROUSLY DIM AT NIGHT. IT'S VERY HARD TO SEE THE LINES ON THE ROAD AND EVEN WORSE WHEN IT'S RAINING. I HAD TO USE HIGH BEAMS TO MAKE IT HOME IN THE RAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141549October 20, 2018
EXTERIOR LIGHTING
DRIVING WITH THE LIGHTS ON AT NIGHT IS LIKE DRIVING WITH NO LIGHTS ON, VERY DIM AND DANGERIOUS AT NIGHT HAVE TO DRIVE WITH LIGHTS ON BRIGHT TO SEE, WHICH IS BAD FOR ONCOMING TRAFFIC..WENT TO DEALER AND THEY TOLD US THAT THE ONLY OPTION IS TO REPLACE THE WHOLE LIGHT ASSEMBLY AT 1100$ BUT WOULD NOT SAY THAT IT WON'T HAPPEN AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140779October 16, 2018
UNKNOWN OR OTHER
THE CUE PANEL NEEDS TO BE REPLACED - $1400 OUCH WON'T ALLOW ME TO DO ANYTHING ON IT NAV, PHONE, WEATHER, ETC. IN MOTION OR STATIONARY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140512October 15, 2018
EXTERIOR LIGHTING
I OWN A 2013 CADILLAC SRX. MY HUSBAND AND I WERE DRIVING HOME ON SUNDAY, OCTOBER 14, 2018 FROM AN OUT-OF-STATE TRIP. WE WERE TERRIFIED AS WE TRAVELED ON UNFAMILIAR ROADS AND IT BECAME DARK. WE DISCOVERED THE HEADLIGHTS WERE SO DIM THAT WE HAD TO DRIVE SLOW AND/OR KEEP TURNING THE "BRIGHT" LIGHTS ON TO SEE THE ROAD. I ACTUALLY THOUGHT THE HEADLIGHTS HAD "BURNED" OUT - THEN I DISCOVERED WHILE ON-LINE LOOKING FOR REPLACEMENT PARTS AND COST ESTIMATES -THIS IS A NATIONAL PROBLEM WITH THIS MAKE AND MODEL. I FEEL AS THOUGH "FRAUD" WAS PART OF THE "SALE" OF THIS VEHICLE! WE HAVE WORKED VERY HARD FOR 40 PLUS YEARS TO FINALLY PURCHASE A "NICE" VEHICLE ONLY TO FIND THAT GM FRAUDULENTLY SOLD THE CARS - KNOWING THERE WAS AN EXISTING PROBLEM WITH THE DESIGN OF THE HEADLIGHTS. I WOULD HOPE THAT MY COMPLAINT, ALONG WITH THE COMPLAINTS OF HUNDREDS OF OTHERS, WILL PROMPT THE GOVERNMENT TO OPEN AN INVESTIGATION CONCERNING THIS FRAUDULENT ACT. WHAT I THOUGHT WAS A "REWARD" FOR YEARS OF HARD WORK AND SACRIFICE - SEEMS NOW TO BE THE WAY AVERAGE AMERICANS ARE TREATED BY LARGE CORPORATIONS LIKE GM. MY GREATEST FEAR IS NO ONE WILL TAKE THE RESPONSIBILITY FOR THIS "FRAUD" - AND WE WILL ONCE AGAIN HAVE TO PAY FOR THEIR MISTAKES. PLEASE DO SOMETHING - PLEASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140206October 14, 2018
EXTERIOR LIGHTING
WHEN USING LOW BEAM HEADLIGHTS AT NIGHT THEY ARE EXTREMELY DIM AND UNSAFE. WE OFTEN NEED TO DRIVE MUCH SLOWER THAN POSTED SPEED LIMIT DUE TO THE INADEQUATE HEADLIGHTS. I TOOK THE VEHICLE TO A NEARBY CADILLAC SERVICE CENTER AND DESCRIBED THE HEADLIGHT PROBLEM. THE SERVICE ADVISOR QUOTED APPROXIMATELY $1400 TO REPLACE THE HEADLIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140251October 14, 2018
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS ARE RIDICULOUS! I AM UNABLE TO DRIVE MY CHILD TO SCHOOL IN THE EARLY MORNING BEFORE THE SUN RISES. THIS IS A SAFETY ISSUE YJAT CADILLAC IS WELL AWARE OF, YET THEY DO NOTHING! I GUESS THEY WILL WAIT UNTIL SOMEONE GETS KILLED AND ATE IN COURT BEFORE THEYBRECALL THEIR CRAPPY ' HIGH END' VEHICLE. THEY SHOULD BE ASHAMED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140035October 12, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE CADILLAC USER EXPERIENCE (CUE) TOUCH SCREEN FAILED TO FUNCTION. WHEN ATTEMPTING TO UTILIZE THE TOUCH SCREEN FUNCTION, IT WAS UNAVAILABLE DUE TO THE INTERNAL FAILURE OF THE CUE SYSTEM. THE CONTACT WAS UNABLE TO USE SPECIFIC ELECTRICAL FUNCTIONS, SUCH AS THE DEFROSTER, WHICH HAD TO BE MANUALLY SELECTED FROM THE CUE TOUCH SCREEN. THE DEALER (GROSS CHEVROLET BUICK CHRYSLER DODGE JEEP RAM OF NEILLSVILLE, 404 E DIVISION ST, NEILLSVILLE, WI 54456, 1-(715) 743-3207) SUGGESTED HAVING CUE CUSTOMER CARE ASSIST WITH THE FAILURE. THE CONTACT WAS REFERRED TO THE DEALER REGARDING THE REPAIR COST. THE DEALER AND THE MANUFACTURER REFUSED TO COVER THE REPAIR. THE CUE MANUFACTURER, DEALER, AND THE VEHICLE MANUFACTURER ADVISED THE CONTACT TO REPLACE THE CUE TOUCH SCREEN. THE PART WAS NOT REPLACED. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139881October 11, 2018
EXTERIOR LIGHTING
I HAVE A 2013 SRX WITH THE EXTERNAL HEADLIGHT ISSUE OF VERY DANGEROUSLY DIM LIGHTING ON LOW BEAM. I CAN BARELY SEE A FEW FEET IN FRONT OF ME ON LOW BEAM. I HAVE TAKEN IT TO THE DEALERSHIP AND THEY TELL ME THERE IS NO FIX. I HAVE CALLED CADILLAC CUSTOMER SERVICE AND THEY SAID THERE IS NO FIX. THIS IS DEFINITELY A SAFETY HAZARD. IT LOOKS AS IF IT WILL TAKE THE DEATH OF AN INDIVIDUAL OR SEVERAL BEFORE SOMETHING IS DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11138998October 8, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
AT ALL TIMES MY HEADLIGHTS ARE DIM AND WHEN I FIRST START MY VEHICLE MY HEADLIGHTS STROBE. I UNDERSTAND THIS IS A COMMON PROBLEM SO I CALLED MY LOCAL DEALER AS WELL AS CADILLAC AND BOTH TOLD ME IT WOULD NOT BE FIXED AS A RECALL/SAFETY CONCERN. WHEN OPERATING MY VEHICLE AT NIGHT I MUST DRIVE WITH HIGH BEAMS, IT'S AS IF MY LOW BEAMS AREN'T ON AT ALL. MY PROBLEM STARTED AROUND 80,000 AND NOW AT 91,000 MY HEADLIGHTS ARE USELESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133453October 5, 2018
EXTERIOR LIGHTING
FAULTY HEADLIGHTS ON OUR 2013 CADILLAC SRX. HEADLIGHTS (ON LOW BEAM SETTING) ARE DANGEROUSLY DIM AND DO NOT ADEQUATELY ILLUMINATE THE ROAD AHEAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133274October 4, 2018
ELECTRICAL SYSTEM
THE CUE SYSTEM IS NOT WORKING. LOOKING AT BLOGS IT SEEMS TO BE AN ON GOING ISSUE THAT CADILLAC NEEDS TO ADDRESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132041September 27, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE CUE SYSTEM STOPED WORKING WITH THE TOUGH SCREEN AND ITS NOW IMPOSSIBLE TO SET UP HANDS FREE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131542September 25, 2018
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS ARE UNREASONABLY DIM AND IT IS UNSAFE TO DRIVE AT NIGHT. LESS THAN 5 FEET OF VISIBILITY. CAR CAN'T BE DRIVEN AT NIGHT DUE TO THE LOW OUTPUT OF LIGHT. ABSTAINING FROM DRIVING AT NIGHT FOR FEAR OF HAVING AN ACCIDENT AND GETTING SOMEONE GETS INJURED OR SOMETHING MORE SERIOUS. THIS NEEDS IMMEDIATE ATTENTION. SOMEONE IS WELCOME TO COME AND VISIT AND DO A DRIVE WITH US AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129937September 17, 2018
EXTERIOR LIGHTING
COMPLAINT INVOLVING DIM HEADLIGHTS - POOR LIGHTING. MY 2013 CADILLAC HEADLIGHTS ARE DIM WITH VERY LOW VISIBILITY AND DANGEROUS TO DRIVE AT NIGHT. WE ARE UNABLE TO CLEARLY SEE ANY OBJECTS IN THE PATH OF VEHICLE WHEN DRIVING AT NIGHT. WE TOOK THE VEHICLE IN FOR DIAGNOSIS AND WERE TOLD IT NO LONGER UNDER WARRANTY AND WILL HAVE TO PAY $2000 FOR REPAIR. AFTER RESEARCHING FURTHER, OTHER OWNERS OF THIS SAME VEHICLE HAVE COMPLAINED OF THE SAME ISSUE AND CONFESSED THAT REPAIR IS ONLY A TEMPORARY FIX - THERE IS A MANUFACTURER DEFECT OF THE SEAL AROUND THE LIGHT FIXTURE WHICH ALLOWS CONDENSATION INSIDE THE BULB. WE CALLED GM AND THEY BOLDLY TOLD US NO WARRANTY, NO REPAIR. WHAT ABOUT SAFETY??!!!! THERE ARE APPARENTLY SEVERAL CLASS ACTION LAWSUIT - THIS SHOULD BE ILLEGAL AND GM SHOULD BE HELD ACCOUNTABILITY FOR FAULTY PRODUCTS THAT IS LIFE THREATENING. CONGRESS HAS TO GET INVOLVED!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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