Cadillac SRX Complaints (2013)

393 consumer complaints on file.

#11162503December 19, 2018
UNKNOWN OR OTHER
THE MOTHER BOARD IN MY CADILLAC CUE CONTROLS IS GOING OUT FOR THE 3RD TIME. CADILLAC HAS ADMITTED TO KNOWING THAT THE BOARD THEY PUT IN THEIR VEHICLES ARE TRASH. CADILLAC HOWEVER DID NOT NOTIFY ME BEFORE OR AFTER I PURCHASED THE VEHICLE THAT THESE MOTHER BOARDS ARE TRASH AND WILL FAIL ABOUT EVERY 1 1/2 YEARS AND MUST BE REPLACED FOR AROUND $1,100 TO $1,850. AT TIMES THE SCREEN WILL BE BLACK AND YOU CANNOT DO ANYTHING WITH THE RADIO, A/C OR ONSTAR FUNCTIONS. AT TIMES THE SCREEN WILL START TO SHIMMY AS IF IT IS HAVING A SEIZURE. AT TIMES IT WILL START TO MAKE BEEPING NOISES AND RANDOMLY ASSIGN RADIO STATIONS TO MULTIPLE SETTING SPOTS AND YOU HAVE TO GO BACK AND RESET ALL OF YOUR SETTINGS. MY $5,000 BUMPER-TO-BUMPER WARRANTY DOES COVER THE REPLACEMENT HOWEVER ONCE THAT IS EXPIRED I MUST COME OUT OF POCKET AT LEAST EVERY YEAR OR TWO OVER $1,000 TO HAVE IT REPLACED. NO RECALL HAS BEEN DONE TO REPLACE THIS WITH A HIGHER QUALITY, LONGER LASTING MOTHER BOARD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162591December 19, 2018
EXTERIOR LIGHTING
I AM NOTICING THAT MY HEAD LIGHTS ARE VERY DIM ON MY 2013 SRX CADILLAC, FEELING VERY UNSAFE TO DRIVE AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161477December 14, 2018
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS ARE A SAFETY ISSUE. CADILLAC IS QUOTING $2,400 TO REPLACE. VEHICLE HAS 63,000 MILES. THIS ISSUE IS SYSTEMIC WITH THE MODEL. NO IMMEDIATE FIX EVEN IF THEY REPLACE PARTS. CONSUMER IS OUT THE EXPENSE AND PROBLEM REMAINS A SAFETY ISSUE. GM NEEDS TO RECALL AND FIX. HIGH BEAMS ARE THE ONLY SAFE WAY TO OPERATE THE VEHICLE AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161481December 14, 2018
EXTERIOR LIGHTING
I HAVE A 2013 CADILLAC SRX THE LOW BEAMS ARE SO DIM YOU CAN'T SEE FIVE FEET IN FRONT OF THE CAR! THERE HAVE BEEN TONS OF OTHER PEOPLE WITH THE SAME CADILLAC AND SAME EXACT PROBLEM. THEY WILL NOT DO A RECALL AND THIS IS A SERIOUS SAFETY ISSUE DRIVING AT NIGHT. THERE HAS TO BE SOMEHOW TO GET GM TO FIX THIS ISSUE BEFORE SOMEONE GETS SERIOUSLY INJURED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161254December 13, 2018
EXTERIOR LIGHTING
PURCHASED USED 2013 CADILLAC SRX IN 2016. NOTICED THAT NIGHT DRIVING WAS VERY DIFFICULT USING LOW BEAM HEADLIGHTS. HIGH BEAMS ARE GREAT. TRIED HEADLIGHT ADJUSTMENTS, CLEANING, ETC. NOTHING HELPED. TOOK VEHICLE TO DEALER WHO INFORMED ME THAT HEADLIGHT ASSEMBLIES NEED TO BE REPLACED DUE TO KNOWN INTERNAL LENS DEFECT WHICH SWITCHES WHEN LIGHTS ARE SWITCHED FROM LOW TO HIGH BEAMS. DEALER WANTED $1,350 FOR REPAIRS. TOOK CAR FOR 2ND OPINION. CONFIRMED ISSUE. SHOP WAS ABLE TO INSTALL HIGH INTENSITY BULBS TO SOMEWHAT COMPENSATE FOR THE LUMENS PROJECTED THROUGH THE LENS. THIS IS A SERIOUS SAFETY ISSUE! I WAS STRUGGLING TO SEE WHILE DRIVING AT NIGHT. I LIVE IN THE COUNTRY AND HAVE LIMITED ACCESS TO LIGHTED STREETS. I ALSO NOTICED A SEVERE INABILITY TO SEE WHEN DRIVING ON WELL LIGHTED HIGHWAYS AT NIGHT BECAUSE MY HEADLIGHT BEAMS PROJECTED NO FURTHER THAN 35 FEET IN FRONT OF MY CAR. HOW MANY PEOPLE HAVE TO HAVE ACCIDENTS AND POTENTIALLY DIE TO ENSURE A RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156854December 7, 2018
EXTERIOR LIGHTING
WE BOUGHT A USED 2013 CADILLAC SRX FROM A FLORIDA DEALERSHIP. WE HAVE BEEN EXPERIENCING THE HEADLIGHTS DON'T LIGHT WELL UNLESS HIGH BEAMS ARE ON. I BROUGHT IT TO A MECHANIC AND THEY TOLD ME THIS CAR WILL NOT PASS AN INSPECTION. I HAVE READ ON LINE THAT THIS IS AN ON GOING PROBLEM AND THEIR ARE CURRENT LAWSUITS. I AM AFRAID TO DRIVE AT NIGHT BECAUSE OF VISIBILITY ISSUES. I WAS QUOTED ON NEW HEADLIGHTS BUT MY MECHANIC CANNOT GUARANTY IT WILL CURE THE PROBLEM. I'M NOT SURE WHAT TO DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156501December 6, 2018
EXTERIOR LIGHTING
PURCHASED A 2013 CADILLAC SRX YESTERDAY FROM LOCAL DEALER. BOTH HEADLIGHTS HAVE VIRTUALLY NO LOW BEAM. AND CAR HAS TO BE DRIVEN WITH LIGHTS ON HI-BEAM WHEN DARK. RESULTING IN A VERY UNSAFE CONDITION FOR ON-COMMING TRAFFIC. INTERNET RESEARCH SHOWS NUMEROUS REPORTS OF OTHERS WITH THE SAME "USELESS LOW BEAM" HEADLIGHT PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155892December 4, 2018
SEATS
THE HEATED SEAT CAUGHT ON FIRE AND BURNED A HOLE THROUGH THE LEATHER SEAT AND HAD TO PUT WATER ON IT TO GET IT OUT. IT WAS ON THE LOWER RIGHT SIDE OF THE BACK WHILE I WAS SITTING IN IT IN A PARKING LOT AND LUCKY I WAS NOT DRIVING OR IT MAY HAVE CAUSED AN ACCIDENT AS IT WAS BURNING A HOLE THROUGH MY COAT AS WELL.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11155775December 3, 2018
EXTERIOR LIGHTING
THE HEADLIGHTS ON MY VEHICLE AT NIGHT ARE TERRIBLE...IT IS ALMOST LIKE THERE NOT ON, VERY DIM..I AM AFRAID TO DRIVE AT NIGHT WITH THIS VEHICLE....I HAVE TO USE HIGH BEAMS, BUT HAVE TO LOWER WHEN A CAR APPROCHES..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155450December 2, 2018
EXTERIOR LIGHTING
MY 2013 CADILLAC SRX DIM HEADLIGHTS HAVE GOTTEN NOTICEABLY DIMMER. AT FIRST I THOUGHT HAVING THE DIM HEADLIGHTS REPLACED WOULD SOLVE THE PROBLEM, BUT I AM HESITANT BECAUSE THE DEALERSHIP QUOTED US A PRICE WELL OVER $1,000 AND INFORMED US THAT IT PROBABLY WOULD NOT SOLVE THE PROBLEM DUE TO A MOISTURE BARRIER DEFECT IN THE HEADLIGHTS AND THE WORK WOULD NOT BE GUARANTEED AFTER THAT I'VE RESEARCHED ONLINE AND IT APPEARS THAT A LOT OF CADILLAC SRX OWNERS ARE REPORTING THE SAME PROBLEM. WE ARE HAVING TO USE HIGH BEAM HEADLIGHTS AT NIGHT DUE TO THIS SAFETY ISSUE WITH THE CADILLAC SRX FLAWED HEADLIGHT DESIGN WHICH IS VERY UNSAFE FOR THE ONCOMING TRAFFIC. THIS HAPPENS WHILE THE VEHICLE IS IN MOTION OR STOPPED. THIS IS EVERY NIGHT ON ANY ROAD OR HIGHWAY WE HAPPEN TO BE ON AND IN ANY TOWN OR CITY WE HAVE TRAVELED TO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154422November 28, 2018
EXTERIOR LIGHTING
MY CADILLAC SRX MODEL YEAR 2013 IS EQUIPPED WITH FAULTY HEADLIGHTS THAT ARE SO DIM I CAN NOT SEE THE LINES ON THE SIDE OF THE ROAD. ON BACK ROADS YOU CAN'T SEE NOTHINGS TO SEPARATE THE ROAD FROM THE LAND. I AM AFRAID TO DRIVE AT NIGHT. I HAVE JUST MISSED SEVERAL ACCIDENTS. I HAVE A GREAT EXTENDED WARRANTY THRU 2022, BUT THEY WILL NOT COVER BECAUSE OF GM STANCE. WARRANTY SOLUTIONS GM HAS FAILED TO PROPERLY ADDRESS THIS ISSUE WITH NOTIFICATION TO CURRENT AND PROSPECTIVE CADILLAC OWNERS. THE COMPANY HAS ALSO ALLEGEDLY FAILED TO OFFER A FIX FOR THE DEFECT UNDER ITS OWN BUMPER-TO-BUMPER WARRANTY. A RECALL WOULD BE TOO EXPENSIVE. COMMON TO OTHER GM MODELS. THERE ARE CURRENTLY 2 CLASS ACTION LAW SUITS FLORIDA AND CALIFORNIA. HELP! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154514November 28, 2018
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS ON OUR 2013 CADILLAC SRX, WHICH WE PURCHASED NEW IN NOVEMBER, 2012, ARE PRACTICALLY UNUSABLE FOR NIGHT TIME DRIVING. THE LIGHT OUTPUT IS EXTREMELY LOW EVEN AFTER REPLACING THE BULBS WITH SYLVANIA ZXE BULBS AND THEN, AFTER THESE WERE INEFFECTIVE, LED REPLACEMENTS. DRIVING THIS VEHICLE IN LOW LIGHT CONDITIONS IS COMPLETELY UNSAFE UNLESS THE HIGH BEAMS ARE USED, WHICH THEN CAUSES ISSUES TO ONCOMING TRAFFIC. THERE ARE NUMEROUS SIMILAR OCCURRENCES READILY FINDABLE THROUGH INTERNET SEARCHES. IT APPEARS THAT GM SHOULD DETERMINE AND PROVIDE A LONG TERM SOLUTION TO THIS SAFETY ISSUE THAT HAS BEEN A NOTICEABLE ISSUE WITH OUR VEHICLE FOR THE PAST TWO YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154038November 26, 2018
EXTERIOR LIGHTING
THE LOW LIGHTS ARE SO LOW THAT YOU CAN NOT SEE AT NIGHT. THE BRIGHTS ARE FINE. I REPLACED THE FILAMENTS AND PUT IN STRONGER BLUBS, BUT THE LOW LIGHTS ARE STILL NOT ADEQUATE FOR NIGHT DRIVING. THIS STARTED IN JUNE 2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153337November 23, 2018
EXTERIOR LIGHTING
THE LOW HEADLIGHT BEAMS ARE SO DIM YOU CAN NOT SEE TO DRIVE AT NIGHT. IT HAS BECOME VERY FRIGHTENING TO DRIVE AT NIGHT. VEHICLE WAS BROUGHT TO DEALER WHO STATED HE HAS SEEN THIS ISSUE BUT NOTHING HE CAN DO . CADILLAC WAS CONTACTED AS WELL. THEY STATED THERE WAS NOTHING THEY COULD DO EITHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151998November 16, 2018
EXTERIOR LIGHTING
MY LOW BEAM HEADLIGHTS HAVE BECOME VERY VERY DIM. HAVE HAD TO REPLACE THE BULBS TWICE. I HAVE TO DRIVE WITH HIGH BEAMS IN ORDER TO SEE SAFELY AT NIGHT. THIS IS A KNOWN DEFECT IN THESE CARS, BUT CADILLAC HAS NOT ISSUED A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151449November 14, 2018
VISIBILITY/WIPER, EXTERIOR LIGHTING
HEADLIGHTS ARE SO DIM, YOU CAN NOT SEE AT NIGHT AT ALL. ITS VERY DANGEROUS TO DRIVE AT NIGHT IN THIS CAR. THERE HAS TO BE A RESOLUTION TO THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151113November 12, 2018
EXTERIOR LIGHTING
MY HEADLIGHTS ARE EXTREMELY DIM. I HAVE HAD BOTH BULBS REPLACED BUT MY LOW BEAMS ARE STILL TO DIM. THIS MAKES IT EXTREMELY HARD TO SEE WHILE DRIVING AT NIGHT. TONIGHT, I ALMOST HIT A DEER AND ANOTHER CAR BECAUSE OF THIS ISSUE. OFTEN, I HAVE TO DRIVE WITH MY HIGH-BEAMS ON TO BE ABLE TO ADEQUATELY SEE THE ROAD. I HAVE RESEARCHED THIS ISSUE AND THERE ARE CLASS ACTION LAWSUITS IN OTHER STATES REGARDING THIS PROBLEM. THIS ISSUE NEEDS TO BE ADDRESSED. NOT BEING ABLE TO SEE ADEQUATELY PUTS MYSELF AND OTHERS IN DANGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150099November 8, 2018
EXTERIOR LIGHTING
FRONT HEADLIGHTS SO DIM CANNOT SEE AT NIGHT WITHOUT USE OF HIGH BEAMS. TOOK TO DEALER TOLD LIGHT HOUSING HAD OXIDIZED FROM THE INSIDE AND WOULD NEED REPLACED. DEALERSHIP STATED CHANGING BULBS WILL NOT HELP NOR COULD LENSES BE CLEANED THAT IT WAS A MANUFACTURER FLAW. $1055 TO FIX WITH NO GUARANTEE THEY WONT NEED REPLACED AGAIN IN 5 YEARS OR LESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150144November 8, 2018
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS ARE EXTREMELY DIM. WHILE DRIVING AT NIGHT I HAVE TO USE THE HIGH BEAMS, ALTHOUGH CAUTIOUSLY, SO AS NOT TO BLIND ONCOMING DRIVERS. IF THERE IS A CAR BEHIND ME, I CANNOT SEE THE ROAD IN FRONT OF MY CAR AT ALL; IN FACT, I SEE THE SHADOW OF MY CAR IN FRONT OF ME. THIS IS EXTREMELY UNSAFE AND HAS NOT BEEN RECALLED BY CADILLAC. TO REPLACE THE HEADLIGHTS IS ABOUT $1500 AND IS NOT GUARANTEED TO IMPROVE THE DIM LIGHT SITUATION. I HAVE TO DRIVE AT NIGHT AND IT'S FRIGHTENING. WHY IS NOTHING BEING DONE ABOUT THIS? THERE ARE THOUSANDS OF COMPLAINTS LOGGED ON THE INTERNET. IS THE GOVERNMENT GOING TO INTERVENE ON OUR BEHALF? WHAT RECOURSE DO WE HAVE? AT THIS POINT, I DON'T BELIEVE IT SHOULD BE UP TO INDIVIDUAL OWNERS TO PURSUE RESTITUTION. PLEASE STEP IN AND DO SOMETHING! I BOUGHT THIS CAR FROM A CADILLAC DEALER IN APRIL OF 2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145231November 4, 2018
UNKNOWN OR OTHER
2013 CADILLAC SRX FRONT HEADLAMPS DO NOT PUT OUT LIGHT. CANT DRIVE IT AT NIGHT. CADILLAC SUGGESTED AFTER MARKET BULBS, ALSO DIDN'T WORK. HAVE NOW INSTALLED FLOOD LIGHTS TO USE FOR DRIVING. HAVE SPENT OVER $600. CADILLAC SAYS THEY HAVE NEVER HEARD OF THIS HAPPENING. CAN'T GUARANTEE PUTTING NEW ONES IN WILL HELP AND IT COULD HAPPEN AGAIN. HOW CAN CADILLAC SELL CARS WITHOUT EFFECTIVE LIGHTS? TERRIBLE SAFETY HAZARD. GOT NO SATISFACTION FROM DEALER OR CADILLAC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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