Cadillac SRX Complaints (2010)

474 consumer complaints on file.

#11115057August 1, 2018
EXTERIOR LIGHTING
THE HEADLIGHTS ON MY 2010 CADILLAC SRX HAVE AN INTERIOR CONDENSATION BUILDUP THAT DOES NOT ALWAYS DISSIPATE. THIS CAUSES DIMMING OF THE LIGHTS AT NIGHT, A SAFETY ISSUE. THE DEALER REPLACED 1 HEADLIGHT WHEN I PURCHASED MY USED SRX, AFTER I FOUGHT FOR IT. THEY PUT IN A USED HEADLIGHT, AGAIN ISSUE STARTED. I FOUND OUT THIS IS A KNOWN DEFECT IN THIS VEHICLE AND A COSTLY ONE TO CORRECT. WHY IS IT NOT A SAFETY RECALL, DOES THEIR HAVE TO BE A BODY COUNT BEFORE THIS IS DONE?? CADILLAC MUST OWN UP TO THIS SAFETY ISSUE AND REPLACE THESE DEFECTIVE AND VERY IMPORTANT HEADLIGHTS!! A VEHICLE MUST BE SAFE TO DRIVE ANYTIME OF THE DAY OR NIGHT. THE FACT THAT THIS IS SO COMMON TO THIS VEHICLE IS UNACCEPTABLE AND 8 YEARS LATER NO RECALL EVEN WORSE. OFFICIAL ACTION TO CORRECT THIS ISSUE IS AN ABSOLUTE MUST. PLEASE CONSIDER THE MANY SAFETY ISSUES ASSOCIATED WITH DEFECTIVE HEADLIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115037July 31, 2018
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS TOO DIM, CAN NOT SAFELY DRIVE AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114243July 28, 2018
ENGINE
BOUGHT VEHICLE USED FROM SOUTHFIELD QUALITY CARS DETROIT IN OCT 2017 AT 96673 MILES. AT 100,000 MILES CHECK ENGINE LIGHT HAS COME ON AND A CODE SCANNER OBD2 USED HAS REPORTED A P0017 CODE THAT TRANSLATES TO ONE OF THREE THINGS. 1. OIL DRAIN TUBE INTERIOR ENGINE BLOCKED 2. SENSORS 3 TIMING CHAIN. HAVE DONE ENGINE FLUSH, RESET CODE, CODE CAME BACK ON NEXT DAY SAME CODE P0017. WHY IS THERE NO GM RECALL ON THIS VEHICLE? TOOK TO A REPAIR SHOP, THEY REPLACED SENSORS, CODE CAME BACK ON IN A WEEK. PRESENT MILEAGE 106353. GM DEALERS WANT $2900 TO FIX. MY WARRANTY ISSUED BY DEALER IS A GWC WARRANTY. THEY WILL NOT FIX/TAKE ENGINE APART TO LOOK AT TIMING CHAIN UNLESS SOMETHING BREAKS. IF TIMING CHAIN BREAKS THERE GOES MY MOTOR. THIS IS SUPPOSED TO BE A GM FLAGSHIP VEHICLE? HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113840July 26, 2018
SEAT BELTS
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE SEAT BELT TIGHTENED WHILE DRIVING, BUT RELEASED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO HARVEY CADILLAC (2600 28TH ST SE, GRAND RAPIDS, MI 49512, (616) 965-1787), BUT THE PARTS FOR THE REPAIR WERE NOT AVAILABLE. THE DIAGNOSIS WAS UNAVAILABLE. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE FAILURE MILEAGE WAS 120,000. *TT UPDATED 10/15/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110229July 9, 2018
WHEELS
MY BREAK GOING ALL THE WAY DOW WHEN I HAVE A BUMP ON THE STREETS I BRING TO CADILLAC DEALER AND THEY SAY EVERYTHING IS OK I CAN DRIVE MY CAR BUT GM HAS NOT RECALL FOR THIS SAFETY ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104215June 27, 2018
UNKNOWN OR OTHER
I TOOK MY 2010 CADILLAC SRX IN FOR AN INSPECTION TO RENRW MY REGISRTATION AND WAS TOLD THAT BE CAUSE OF THE ENGINE LIGHT BEING ON IT WAS AN AUTOMATIC FAIL. I WAS SURPRISED BECAUSE I HAD PREVIOUSLY TAKEN IT THE DEALERSHIP THAT HAD GIVEN ME THIS LINE, ALTHOUGH YOUR ENGINE LIGHT IS ON, THERE IS NOTHING WRONG WITH YOUR VEHICLE, ITS PROBALLY JUST A LOSE WIRE, NEVERMIND THAT HE NEVER TOLD ME IF IT COMES BACK ON I WOULD NOT PASS IN SPECTION. SO WHEN I TAKE IT BACK TO THE DEALER, I GET A WHOLE OTHER STORY FROM WHAT THE MECHANIC, HE TOLD ME, WITH OUT TELLING ME HE COULD NOT TOUCH BECAUSE IT WAS A DEFECTIVE MANUFACTURED FLAW. THE WIRING TO THE E-VAP SYSTEM IS EXPOSED TO THE ENVIORNMENT. NHTSA, PLEASE HELP ME FIGURE OUT WHAT IS GOING ON WITH THIS VEHICLE, I REALLY FEEL UNSAFE AND BELIEVE THAT IT IS ONLY BY THE GRACE OF GOD THAT I HAVE NOT BEEN HARMED BYTHHIS VEHICLE OT HARMED OTHERS. ONLY NOW IT IS AT THE DEALERSHIP, WAITING FOR ME TO SIGN OFF ON $3000, 00 WORTH OF REPAIRS, OF WHICH 75% HAS NOTHING TO DO WITH THE ENGINE LIGHT BEING ON. OH, BEFORE I FORGET I WAS TOLD BY THE DEALERSHIP THEY ONLY KNEW OF A COUPLE OF RECALLS ON MY VEHICLE, ONE HAD TO DO WITH THE TIGHTENING OF THE TORQUE, BUT I WENT ONLINE AND I FOUND OVER A DOZEN RECALLS FOR MY VIN. PLEASE NHTSA, I HOPE YOU HAVE SOME GOOD NEWS FOR ME, BECAUSE I FEEL LIKE A STATISTIC WAITING TO HAPPEN, BUT THIS IS THE THING EVERYONE KNEW ABOUT THE POTENTIAL FOR ALARM, BUT NO ONE WOULD SAY ANYTHING, EVEN WHEN ASKED. ATTN: PLS. CARE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100767June 10, 2018
EXTERIOR LIGHTING
HEAD LAMP IS WET INSIDE THE HOUSEING AND CONDENSATION IS COLLECTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100673June 9, 2018
FUEL/PROPULSION SYSTEM, WHEELS, UNKNOWN OR OTHER
THE BEARINGS ON TWO OF THE TIRES THE EMISSIONS IS GIVING ME TROUBLE I TOOK IT TO A MECHANIC WHO CHANGED EVERYTHING CAR WILL NOT PASS INSPECTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099278June 2, 2018
EXTERIOR LIGHTING
EXCESSIVE MOISTURES INSIDE HEADLIGHT HOUSINGS. THE HEADLIGHTS ARE SO DIM THAT NIGHT DRVIG IS NO LONGER SAFE. FINALLY THIS WEEK THE DRIVER SIDE HEADLIGHT IS DEAD. THE PASSENGER SIDE LIGHT WAS REPLACE YEARS SGO WHILE THE VEHICLE WAS STILL UNDER WARRANTY. THIS HAS BEEN A SLOW PROGRESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097706May 23, 2018
POWER TRAIN, SUSPENSION
APPROXIMATELY 3 WEEKS AGO, MY 2010 CADILLAC SRX STARTED VIBRATING SHUTTERING WHEN DOWN SHIFTING BETWEEN 20-25 MPH. I TOOK INTO DEALER WHO STATED NEEDS NEW TRANSMISSION AT 84K MILES. JUST TODAY, IT STARTED VIBRATING HARD DOWN SHIFTING AT 40 MPH. I HAD TRACTION CONTROL ISSUES AROUND 61K MILES WHICH WAS COVERED UNDER WARRANTY, SENSOR FAILURES, SUSPENSION AND ACCUMULATOR FAILURE AT 66K MILES AND A/C ACTUATOR FAULTY AT 48K MILES. MOST REPAIRS ON ANY VEHICLE I HAVE EVER OWNED AND THIS IS GMA TOP OF THE LINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096718May 18, 2018
ENGINE, POWER TRAIN
RAKATA RECALL. I WAS DRIVING ON INTERSTATE. CAR SHIFTED DOWN AND WOULD NOT SHIFT TO HIGHER GEAR FOR SPEED TRAVELING CAUSING 8000 RPM THAT RESULTED IN ENGINE BLOW. SMOKE EVERYWHERE. CAR WAS TOWED. I NEED A NEW ENGINE DUE TO TRANSMISSION SHIFTING DOWN PLUS WHATEVER HAPPENED WITH TRANSMISSION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091707May 4, 2018
ENGINE
THE CHECK ENGINE LIGHT CAME ON MY 2010 CADILLAC SRX. I TOOK IT IN FOR TO BE CHECKED OUT AND WAS TOLD THE CODE CAME UP P000017 AND THAT THE TIMING CHAIN WOULD HAVE TO BE REPLACED. PRICE TO REPLACE WOULD BE $1800.00.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091025April 30, 2018
EXTERIOR LIGHTING
CONDENSATION AND WATER ARE LEAKING INTO THE HEADLAMP ASSEMBLY. I BROUGHT MY VEHICLE TO A CADILLAC SERVICE CENTER FOR EVALUATION. THEY RETURNED THE VEHICLE WITH A QUOTE FOR $2200 TO REPLACE THE HEADLAMP ENCLOSURES AND STATED THAT INSURANCE WOULD NOT COVER THE REPAIRS BECAUSE IT WAS COSMETIC. HOWEVER, IF I CANNOT AFFORD REPAIRS AND I CHOOSE TO FORGO REPLACEMENT, THE HEADLIGHTS WILL EVENTUALLY SHORT OUT. THIS IS MORE THAN A COSMETIC ISSUE. THE SEALS ON THE HEADLAMP ENCLOSURE ARE DEFECTIVE AND ALLOW WATER TO ENTER THE HEADLIGHTS. THE CONDENSATION DIMS THE HEADLIGHT QUALITY AT NIGHT MAKING NIGHT-DRIVING VERY DANGEROUS. CADILLAC SAID THE $2200 WOULD ONLY COVER REPLACEMENT WITH THE SAME DEFECTIVE PART SO I MAY NEED TO HAVE MY CAR REPAIRED AGAIN IN THE FUTURE. THIS SHOULD HAVE BEEN RECALLED LONG AGO. NIGHTTIME DRIVING IS VERY DANGEROUS WITHOUT FULLY FUNCTIONAL HEADLIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090256April 26, 2018
EXTERIOR LIGHTING
THE LITES ARE TO DIM, AT NITE TO SEE THE ROAD AT A SAFE DISTANCE AHEAD. WE ARE CONCERNED ABOUT SEEING PEOPLE, ANIMALS, DEBRIS. HOLES ETC. WE HAVE BOUGHT THE BRIGHTEST BULBS THAT IS ACCEPTABLE TO GM SPICS, WE HAD THEM INSTALLED BY A GM DEALER, THE RESULTS WERE A VERY MINIMAL IMPROVEMENT . GM DEALER SAID THE ONLY OTHER OPTION IS TO BUY A RETO FIT KIT AT A COST OF $400. BULBS $200. AND THEN LABOR COST. TO ME IF I AM HAVING THESE SERIOUS ISSUES THERE R MANY OTHERS ALSO THIS A DANGER TO ME, FELLOW DRIVERS, ANIMALS, AND PEOPLE. PLEASE INVESTIGATE THIS MATTER. I BELIEVE THERE SHOULD BE A RECALL. PLEASE KEEP ME POSTED ON THIS INVESTIGATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084605April 11, 2018
ENGINE
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THERE WAS AN ABNORMAL NOISE ASSOCIATED WITH THE ENGINE ASSEMBLY. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BELT AND TIMING CHAIN COULD FRACTURE AND CAUSE CATASTROPHIC ENGINE FAILURE. THE DEALER HAD NOT DIAGNOSED THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INDICATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081797March 28, 2018
ELECTRICAL SYSTEM
THE RADIO HAS POWER BUT NO SOUND .TH DOOR AJAR CHIMES DONT WORK AND TURN SINGNALS DONT CLICK THIS IS A INTERNMENT PROBLEM THAT COULD LAST UP TO A FEW DAYS DOESNT MATTER WHERE IM DRIVEN THAN EVERY THING STARTS WORKIN TILL THE NEXT TIME IT HAPPENS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080778March 21, 2018
ENGINE
THE TIMING CHAIN LOOSENS AND CAUSES THE ENGINE TO FAIL. AVERAGE COST OF THIS REPAIR IS $2,100 AT 88,000 MILES. THIS IS A KNOWN ISSUE FOR THIS ENGINE AND PREVIOUS YEARS WERE RECALLED FOR THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079892March 17, 2018
EXTERIOR LIGHTING
HEADLIGHTS HAVE FAULTY SEALS CAUSING CONDENSATION AND WATER TO LAY INSIDE THE HEADLIGHT CAUSING THE HEADLIGHTS TO SHORT OUT WITHOUT ANY WARNING WHILE DRIVING ON THE HIGHWAY AT NIGHT, THIS IS A VERY SERIOUS SAFETY ISSUE! WHY IS THIS NOT A RECALLL? SEEMS PRETTY SERIOUS 70MPH AN ANY SECOND COMPLETE DARKNESS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11078932March 13, 2018
EXTERIOR LIGHTING
TAKATA INFLATORS: HEADLIGHTS ARE VERY DIM. CAN NOT SEE THE ROAD AT NIGHT. MANUFACTURES DEFECT MAY CAUSE AND ACCIDENT DUE TO POOR VISIBILITY AT NIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075499February 28, 2018
STRUCTURE:BODY, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
THE SUN ROOF DRAIN TUBES CAME AWAY FROM THE FIREWALL ON ALL 4 SIDES. WATER LEAKED ALL OVER THE GAS PEDAL AND THE BREAK. I HAVE SLID OFF THE STREET TRYING TO BREAK CAUSING DAMAGE TO A YARD. THE ELECTRICAL ON THE RADIO SYSTEM AND LIGHTS SHORT OUT BECAUSE OF WATER GETTING INTO THE DASH. THE BACK HATCH HAS WATER LEAKING DIRECTLY INTO THE CIRCUIT BOARD THAT CONTROLS IT AND NOT WILL NOT ALLOW THE HATCH TO OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Cadillac SRX