Cadillac SRX Complaints (2011)

447 consumer complaints on file.

#11299449January 15, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS DIMMED. HIGH BEAM HEADLIGHTS FAILED COMPLETELY. MOISTURE BUILD UP IN HEADLIGHT HOUSINGS APPARENTLY IMPACTED ELECTRONIC HEADLIGHT CONTROLLERS. AUTO DEALERSHIP ESTIMATES APPROXIMATELY $2000.00 TO REPAIR.. REPLACEMENT OF BOTH HEADLIGHT BULBS PRODUCED NO DIFFERENCE IN LIGHT OUTPUT. BULBS THAT WERE REPLACED APPEAR TO BE FULLY FUNCTIONAL. MECHANIC AT FIRESTONE AUTO CARE FACILITY STATES THAT 'HEADLIGHT HOUSING UNIT APPEARS TO HAVE DEFECTIVE SEALS ALLOWING MOISTURE IN AND REMAINING INSIDE THE HOUSING DAMAGING CONTROLLERS'.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299485January 15, 2020
EXTERIOR LIGHTING
SUDDENLY, THE REGULAR HEADLAMPS GOT DIM'AS IF SOMEONE INSTALLED A DIMMER SWITCH AND BROUGHT THE LIGHT DOWN TO 30%. BRIGHTS WORK FINE. THIS WAS TRUE WHETHER THE CAR WAS STATIONARY OR IN MOTION. WHILE TRYING TO GET THIS COVERED BY CADILLAC AND/OR MY EXTENDED WARRANTY (BOTH DENIED TO COVER THE REPAIR), I HAD TO DRIVE AT NIGHT WITH MY BRIGHTS ON. EITHER WAY, WITH BRIGHTS ON, OR WITH DIM LIGHTS, THIS IS A SERIOUS SAFETY HAZARD. CADILLAC HAS KNOWN ABOUT THIS FOR MANY YEARS, AND IN ADDITION TO NOT DOING A RECALL OR HONORING CASE-BY-CASE REPAIRS, THEY CONTINUED TO PUT THE SAME FAULTY HEADLLAMP ASSEMBLIES IN THESE VEHICLES, UP TO 2015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299219January 14, 2020
ENGINE
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE WHILE OPERATING THE VEHICLE, THE ENGINE TEMPERATURE WAS VERY HOT AND SMOKE WAS PRESENT COMING FROM UNDER THE VEHICLE. THE VEHICLE WAS TURN OFF AND PARKED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 94,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11292577January 2, 2020
VISIBILITY/WIPER, EXTERIOR LIGHTING
THE FACTORY LOW BEAM HEADLIGHTS ON THIS CAR POSE A SAFETY RISK FOR EVERYONE ON THE ROAD. YOU CAN BARELY SEE ANYTHING ON THE ROAD WITH THE LOW BEAM HEADLIGHTS ON THIS CAR. THE HIGH BEAM HEADLIGHTS WORK PERFECT, BUT THE LOW BEAM HEADLIGHTS ARE DANGEROUS. I'VE SEEN MANY PEOPLE THAT DRIVE THIS VEHICLE HAVE THE SAME PROBLEM. I BELIEVE A RECALL SHOULD BE PUT INTO PLACE DUE TO THIS PROBLEM ORIGINATING FROM THE FACTORY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291044December 24, 2019
EXTERIOR LIGHTING
HEADLIGHTS WENT OUT AT 70 MPH I -95 CURB LOST CONTROL ALMOST KILL ENTIRE FAMILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290199December 19, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THERE IS WATER ALL OVER THE FLOOR OF MY 2011 CADILLAC SRX LUXURY EDITION AND ITS FROM THE SUNROOF. THE WATER GOT INTO MY ELECTRICAL AND NOW MY TRUNK WON'T OPEN AND THE FLOORS WON'T DRY. THE VEHICLE WAS PARKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289591December 17, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE EXTREMELY DIM, WHICH MADE IT DIFFICULT TO SEE THE ROAD WHILE DRIVING. AS A RESULT, THE CONTACT WAS UNABLE TO SEE A CINDER BLOCK WHEN ATTEMPTING TO MAKE A TURN AT APPROXIMATELY 5 MPH. THE CONTACT CRASHED INTO THE CINDER BLOCK. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS NOT TOWED AND A POLICE REPORT WAS NOT FILED. THE CONTACT SUSTAINED INJURIES TO THE BACK AND HEAD, BUT MEDICAL ATTENTION WAS NOT NEEDED. FAULKNER CADILLAC TREVOSE (LOCATED AT 4447 E STREET RD, TREVOSE, PA 19053, 866-722-7910) STATED THAT THE PASSENGER SIDE CORNER PANEL AND FRONT BUMPER OF THE VEHICLE NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN BACK TO THE DEALER REGARDING THE HEADLIGHTS. THE DEALER DIAGNOSED THAT THE HEADLIGHTS WERE TOO DIM DUE TO CONDENSATION BUILD-UP AND THE HEADLIGHTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 9/569386975. THE APPROXIMATE FAILURE MILEAGE WAS 64,000. THE VIN WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11289278December 16, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING 35 MPH AND APPROACHING A STOP SIGN, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN IT WAS DEPRESSED. THE CONTACT ATTEMPTED TO PUMP THE BRAKE PEDAL TWELVE TIMES AND THE VEHICLE FINALLY CAME TO A COMPLETE STOP. THE VEHICLE WAS TAKEN TO ROHRICH CADILLAC (2116 W LIBERTY AVE, PITTSBURGH, PA 15226, (412) 344-6000) WHERE IT WAS TEST DRIVEN, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR A SECOND DIAGNOSTIC TEST AND IT WAS DETERMINED THAT THE MASTER CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 53,850.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287973December 9, 2019
EXTERIOR LIGHTING
THE HEADLIGHT IS DEFECTIVE AND HAS WATER IN THE HEADLAMP UNIT CAUSE EXTREMELY LOW VISIBILITY WHICH IS VERY DANGEROUS AS IT APPEARS THAT ONE IS DRIVING WITH NO LIGHTS AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287563December 6, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT'S MOTHER OWNS A 2011 CADILLAC SRX. WHILE HIS MOTHER WAS DRIVING 35-40 MPH THROUGH AN INTERSECTION, ANOTHER VEHICLE DRIVING AT 40 MPH RAN A RED LIGHT AND CRASHED INTO HER VEHICLE. THERE WAS FRONTAL DAMAGE TO THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT'S MOTHER WAS TRANSPORTED TO THE HOSPITAL AND SUSTAINED A FRACTURED LEFT RIB AND LEFT COLLAR BONE. THE OTHER DRIVER SUSTAINED BLOODY NOSE AND A HEAD INJURY WHICH RECEIVED MEDICAL ATTENTION AT A HOSPITAL. THE VEHICLE WAS TOWED AWAY FROM THE SCENE BY AAA WHERE IT WAS THEN TOWED TO THE CONTACT'S RESIDENCE TO BE INVESTIGATED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 11V308000 (AIR BAGS). THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11283098December 1, 2019
EXTERIOR LIGHTING
THE HEADLIGHTS ARE VERY DIM CAUSING DANGEROUS DRIVING CONDITIONS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280779November 18, 2019
POWER TRAIN, EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE THE VEHICLE WAS ON AN INCLINE, THE CONTACT REMOVED HER FOOT FROM THE BRAKE PEDAL AND THE VEHICLE ROLLED BACKWARDS WITHOUT WARNING. THE CONTACT ALSO STATED THAT THE HEADLIGHTS DID NOT ILLUMINATE BRIGHTLY ENOUGH. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280799November 18, 2019
SERVICE BRAKES
WHEN I HIT A SMALL BUMP IN THE ROAD MY BRAKES WILL GO DIRECTLY TO THE FLOOR AND I NOT ABLE TO STOP. THIS HAS HAPPENED ON NUMEROUS OCCASIONS. AFTER HAVING IT CHECKED BY A CERTIFIED MECHANIC THEY SEEM TO BE UNABLE TO FIND THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279891November 13, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING 20-30 MPH, THE BRAKE PEDAL WAS APPLIED, BUT FAILED TO RESPOND AS IT WAS DEPRESSED TO THE FLOORBOARD. AFTER TWENTY MINUTES, THE VEHICLE DROVE AS DESIGNED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO SHIREY CADILLAC (10125 S CICERO AVE, OAK LAWN, IL 60453, (708) 576-5164), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO THREE INDEPENDENT MECHANICS WHO STATED THAT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 63,000. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278071November 4, 2019
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, WHEELS, SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 15-30 MPH, THE ANTI-LOCK BRAKE SYSTEM STARTED TO HESITATE WHEN ATTEMPTING TO STOP THE VEHICLE. THE VEHICLE EXPERIENCED A PULSING SENSATION WHEN STOPPING. THE CONTACT TOOK THE VEHICLE TO BROGAN CADILLAC OF TOTOWA (LOCATED AT 112 ROUTE 46 EAST, TOTOWA, NJ 07512, 973-200-6342) WHERE IT WAS DETERMINED THAT THE COLLECTOR RING AND HUB NEEDED TO BE CLEANED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS RELATED TO A MANUFACTURER COMMUNICATION NHTSA ID NUMBER: 10080901 (SERVICE BRAKES, AIR, SERVICE BRAKES, HYDRAULIC, TRACTION CONTROL SYSTEM, SERVICE BRAKES, ELECTRIC). THE VEHICLE HAD BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED TO CONTRIBUTE TOWARDS THE COST OF THE REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 125,000. *BF CONSUMER STATED ENTIRE "HUB" ASSEMBLY WAS REPLACED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278097November 4, 2019
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE DRIVER'S SIDE HEADLIGHT FAILED. THE HEADLIGHT BULB WAS REPLACED SEVERAL TIMES BY CLASSIC CADILLAC OF MONTGOMERY (833 EASTERN BYPASS, MONTGOMERY, AL 36117, (334) 625-1813); HOWEVER, THE FAILURE WAS NOT CORRECTED. THE DEALER STATED THAT THE DRIVER'S SIDE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED BECAUSE IT HAD MOISTURE INSIDE. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271060October 25, 2019
EXTERIOR LIGHTING
MY CADILLAC 2011 HEADLIGHTS WHEN DIM. FIRST I CHANGED THE LIGHT BULBS THINKING THAT THAT WOULD SOLVE THE PROBLEM BUT IT DID NOT. I THEN TOOK MY CAR INTO THE DEALER TO CHECK TO SEE WHY THE LIGHT BULBS DID NOT FIX THE PROBLEM. THEY IN TURN TOLD ME THAT I WOULD HAVE TO REPLACE THE ENTIRE HEADLIGHT IN ORDER FIX THE DIM LIGHTS. I WAS ALSO TOLD THAT THE LIGHTS GOING DIM ON THE CADILLAC SRX IS A FLAW IN THE SYSTEM.THIS IS AN UNSAFE CONDITION WHEREAS YOU WILL NEED TO DRIVE WITH YOUR HIGH BEAMS UNTIL THE LIGHT UNIT IS REPLACED AS YOU CAN BARELY SEE IN FRONT OF YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271110October 25, 2019
SERVICE BRAKES
BRAKES GOES TO THE FLOOR WHEN DRIVING. COULD NOT STOP.HAD TO PUMP BRAKES TO AVOID HITTING THE CAR IN FRONT OF ME. HAS HAPPENED MORE THAN ONCE WHEN DRIVING ON THE STREET. HIT A BUMP IN THE ROAD, BRAKES WENT TO THE FLOOR. THIS CONCERN HAS BEEN REPORTED TO CADILLAC GM. RESEARCHED ISSUE AND OTHER OWNERS HAVE THE SAME SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269203October 17, 2019
EXTERIOR LIGHTING
I NOTICED ALL OF A SUDDEN I COULD NOT SEE THE ROAD, SWITCHED TO THE HIGH BEAM THAT'S FINE NOW BACK TO LOW BEAM IT'S LIKE I TURNED OFF THE LIGHTS,MY LIGHTS ARE ON BUT NOT BRIGHT AT ALL, DRIVING WITH HIGH BEAM MUCH AS POSSIBLE HWY & CITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268820October 16, 2019
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS HAVE DIMMED TO THE POINT OF NOT FEELING SAFE TO DRIVE AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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