Cadillac SRX Complaints (2004)

216 consumer complaints on file.

#10149361February 3, 2006
VEHICLE SPEED CONTROL, POWER TRAIN:AUTOMATIC TRANSMISSION, WHEELS:LUGS/NUTS/BOLTS/STUDS, STEERING
DT*: THE CONTACT STATED WHILE DRIVING 20 MPH AND ATTEMPTING TO MAKE A RIGHT HAND TURN INTO A PARKING LOT, THE STEERING COLUMN COMPLETELY LOCKED. AFTER ATTEMPTING TO MANUALLY TURN THE STEERING WHEEL FOR TWENTY MINUTES THE VEHICLE RESUMED NORMAL OPERATIONS ON ITS OWN. THE VEHICLE WAS TAKEN TO THE SERVICE DEALER WHO WAS UNABLE TO DUPLICATE THE PROBLEM. THE PROBLEM CONTINUED TO OCCUR INTERMITTENTLY WHILE TURNING TO THE LEFT OR RIGHT. THE VEHICLE WAS RETURNED TO THE DEALER WHO DETERMINED THE POWER STEERING HOSES WERE REVERSED WHEN THE VEHICLE WAS ORIGINALLY MANUFACTURED. THE HOSES WERE SWITCHED, BUT THIS DID NOT REMEDY THE PROBLEM. THE STEERING COLUMN CONTINUED TO LOCK INTERMITTENTLY. IN ADDITION TO THE ONGOING STEERING COLUMN PROBLEM THE VEHICLE HAD SEVERAL OTHER PROBLEMS AS WELL. THE VEHICLE'S ENGINE SUDDENLY STALLED WITHOUT ANY PRIOR WARNING WHILE TRAVELING 70 MPH. THE VEHICLE WAS MANEUVERED SAFELY TO THE SIDE OF THE ROAD AND WAS EASILY RESTARTED AFTER A 30 MINUTE PERIOD. THE VEHICLE WAS TAKEN TO A SERVICE DEALER WHERE IT WAS DETERMINED THE THROTTLE CONTROL HAD CAUSED THE GAS SUPPLY TO SHUT OFF TO THE ENGINE. THE THROTTLE WAS REPLACED AND THIS REMEDIED THE PROBLEM. LATER, THE TRANSMISSION MADE A NOISE AND THE REAR END FELT LOOSE WHILE TRAVELING 60 MPH. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED THERE WERE LOOSE NUTS ON THE WHEEL. ALL LUG NUTS WERE TIGHTENED ON ALL FOUR WHEELS. THE TIGHTENING OF THE NUTS APPEARED TO REMEDY BOTH THE TRANSMISSION NOISE AND THE LOOSE FEELING IN THE REAR OF THE VEHICLE. THE CONTACT TRADED THE VEHICLE DUE TO THE DEALERS INABILITY TO REMEDY THE ONGOING STEERING PROBLEM. UPDATED 3/9/2006 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10143077November 18, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH, PARKING BRAKE, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, POWER TRAIN:AUTOMATIC TRANSMISSION, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
MY 2004 CAD. SRX SHOWED A LEFT REAR FLAT TIRE. I PULLED THE VEHICLE TO A LEVEL, ASPHALTED, SCENIC OVERLOOK AREA, 23 MILES FROM PAGE, AZ. I COULD NOT GET THE SHIFTER FROM DRIVE INTO PARK GEAR, NOR WOULD THE KEY TURN OR RELEASE FROM THE IGNITION. I GOT OUT TO CHECK AND CHANGE TIRE, SPARE WOULD NOT RELEASE, EITHER. I CALLED ON-STAR, GAVE EMERGENCY DETAILS, TO FIRST ADVISOR, THEN ADVANCE DIAGNOSTICS. I GOT OUT OF CAR, IT SURGED, BACKWARDS, WITH THE EMERGENCY BRAKE, COMPLETELY ON, AND IT ACCELERATED, TAKING ME WITH IT, I PUSHED AWAY, AND IT KEPT ACCELERATING OVER THE SCENIC OVERLOOK, BEING DESTROYED. ON-STAR NEVER CONTACTED THE POLICE, AMBULANCE, OR ME, EVEN 1 WEEK AFTER THE ACCIDENT, I HAD TO CALL THEM AND REQUEST THE AUDIO OR TRANSCRIPT OF THE MALFUNCTIONS, AND CRASH. *NM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10142960November 17, 2005
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
DT: THE CONTACT STATED TIRE PRESSURE MONITORING SENSORS WERE DEFECTIVE. THE MANUFACTURERS RECOMMENDED TIRE PRESSURE BE 32 PSI . HOWEVER, WITHIN 24 HOURS THE SENSORS SUGGESTED THE PRESSURE DROPPED IN ALL FOUR TIRES. THIS CAUSED THE WARNING LIGHTS TO ILLUMINATE, SIGNALING LOW TIRE PRESSURE. THE SENSORS PROVIDED A FALSE READING WHICH ALERTED THE CONTACT THAT AIR SHOULD BE ADDED TO THE TIRES. THIS CAUSED IMPROPER PRESSURE TO BE ADDED, RESULTING IN OVER INFLATION. HE TOOK THE VEHICLE TO THE DEALER THREE TIMES FOR THIS PROBLEM. EACH TIME THE DEALER CALIBRATED THE SENSORS. THIS PROCEDURE TEMPORARILY REMEDIES THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141228October 30, 2005
VISIBILITY:SUN/MOON ROOF ASSEMBLY
WHILE PARKED THE CAR'S SUNROOF EXPLODED, SHOWERING MY SON AND I IN GLASS. THE GLASS WAS VERY SHARP AND CAUSED MINOR CUTS ON HANDS WHILE TRYING TO GET OUT OF THE VEHICLE. THE CAR NEEDED TO BE TOWED BECAUSE THE GLASS WAS EVERYWHERE AND WE FEARED DESTROYING THE SEATS BY GETTING BACK IN THE VEHICLE. THE DEALERSHIP CLAIMED THAT IT WAS NOT A WARRANTY ISSUE AND WE ARE WORKING WITH OUR INSURANCE COMPANY. WE FEEL IT IS AN OBVIOUS VEHICLE DEFECT. *NM *PER MRS DERSHEM, VEHICLE WAS BEING DRIVEN AT THE TIME OF THE INCIDENT. AFTER PULLING INTO PARKING LOT, WHILE INSIDE VEHICLE, SUNROOF GLASS SHATTERED.PCO*
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139447October 12, 2005
VISIBILITY:SUN/MOON ROOF ASSEMBLY
DT: 2004 CADILLAC SRX. THE CONTACT STATES THE SUNROOF EXPLODED WHILE DRIVING ON THE HIGHWAY. THE VEHICLE IS AT THE DEALERSHIP, IT WAS TOWED. THEY DO NOT KNOW WHY THIS HAPPENED. THE CONTACT WAS NOT INJURED WHEN THIS OCCURRED. THERE IS AN INVESTIGATION OPENED, PE05052. THE VEHICLE WAS GOING APPROXIMATELY 65 MPH WHEN THIS HAPPENED ON OCTOBER 9, 2005. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10136502October 6, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
DT: THE CONSUMER STATES THAT THE TAIL PIPE STICKS OUT FROM THE BUMPER THREE QUARTERS OF AN INCH ON HIS 2004 CADILLAC SRX. THE CONSUMER CONTACTED GM AND THEY TOLD HIM THAT WAS THE WAY IT WAS MANUFACTURED. THE CONSUMER BURNED AND HIS DAUGHTER BURNED THEIR LEGS ON THE TAIL PIPE. *AK *JB
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10136791September 16, 2005
VISIBILITY:SUN/MOON ROOF ASSEMBLY
DT: THE CONSUMER STATED ON 8-15-05 WHILE DRIVING TO WORK THE SUN ROOF EXPLODED. SHE SAID IT JUST CRACKED AND BROKE APART AND FELL DOWN ON THE HER. NOTHING FELL ON THE CAR, AND NOTHING HIT THE CAR. SHE WAS GOING 55 MPH. THE NEXT MORNING SHE TOOK VEHICLE TO THE DEALER. THE DEALER TALKED TO GM. ON 8-29-05 AFTER NUMEROUS CALLS GM SAID THEY WOULD FIX THE CAR AT THEIR EXPENSE, AND PROVIDE THE CONTACT WITH A RENTAL CAR. SHE WANTED TO REPORT THIS BECAUSE THERE MAY BE A DEFECT IN THE SUN ROOF.*AK PE05-052.PCO THE CONSUMER STATED THE VEHICLE WAS FINALLY FIXED AFTER 7 WEEKS. UPDATED 12/07/05. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10131602August 4, 2005
EQUIPMENT:APPLIANCE:AIR CONDITIONER, ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL:ANTI-THEFT DEVICES
DT: THE VEHICLE WILL SHUT DOWN STARTING WITH AIR CONDITIONER. THEN A WARNING LIGHT WILL COME ON, SYSTEM THEFT SERVICE. AND THE REST OF THE VEHICLE WILL FOLLOW. CONSUMER COULD NOT EVEN GET THE KEY OUT OF THE IGNITION OR TURN IT WHEN IT DOES THIS. THE CONSUMER WAS ABLE TO GET THE VEHICLE TO PULL TO THE SIDE OF THE HIGHWAY BECAUSE SHE KNEW THAT WHEN THE AIR CONDITION STARTS FAILING , IT WILL SHUT DOWN. WILL HAVE TO WAIT AT LEAST 25-30 MINUTES BEFORE IT WILL START AGAIN. THE FIRST TIME THIS HAPPENED THE DEALERSHIP REPLACED THE COMPUTER. THE SECOND TIME THEY REPLACED COMPUTER AGAIN. THE THIRD TIME THEY CHANGED THE MODULE. CONSUMER WAS NOT ENTIRELY SURE OF ALL THE WORK THE DEALERSHIP DID. THERE WERE NO OTHER KNOWN PROBLEMS WITH THE VEHICLE AT THIS TIME. EVERYTHING THAT THE DEALERSHIP HAS DONE TO TRY TO REPAIR THE PROBLEM HAS NOT HELPED. CONSUMER CONTACTED THE MANUFACTURER, THEY TOLD CONSUMER THAT THEY WOULD REIMBURSE HER FOR WHAT SHE PAID. THE REPLACEMENTS WERE DONE UNDER WARRANTY. THE CONSUMER DID NOT WANT THE VEHICLE SINCE SHE FELT IT WAS UNSAFE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128484July 12, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
EXHAUST PIPE SO HOT AFTER DRIVING THAT IT BURNED MY KNEE WHEN BRUSHED AGAINST IT TAKING ITEMS OUT OF REAR STORAGE AREA. 2004 SRX CADILLAC
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10117638June 24, 2005
STEERING
VEHICLE WAS PARKING WHEN ALL OF A SUDDEN THE FRONT RIGHT WHEEL WOULD NOT TURN, WHICH RESULTED LOSS OF STEERING. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124092June 3, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, VEHICLE SPEED CONTROL
DT: CONTACT STATES WHILE PULLING INTO A PARKING SPACE THE BRAKES WERE BEING APPLIED TO STOP AND VEHICLE MOVED VERY SLOWLY AND THEN ACCELERATED. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10122146May 25, 2005
STRUCTURE:BODY:BUMPERS
DT: APPROACHED RED LIGHT WITH SOMEONE IN FRONT WHO WITH ZERO SPEED. DUE TO THE PLASTIC GRILL SUBSTAINED DAMAGE TO WINDSHIELD WIPER FLUID CONTAINER. NO REPAIRS HAVE BEEN YET.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10121985May 24, 2005
STEERING:HYDRAULIC POWER ASSIST:POWER STEERING FLUID
DT: WHILE DRIVING CONSUMER WAS TURNING IN FROM AN INTERSECTION AND THE POWER STEERING PUMP WENT OUT, AND VEHICLE HIT A PARKED CAR. POWER STEERING FAILED TWICE PRIOR TO CRASH. CONSUMER FOUND OUT THERE WAS A RECALL, BUT WAS NOT NOTIFIED OF THE RECALL. THE CAR WAS REPAIRED SINCE CRASH, BUT PROBLEM RECURRED. THE INSURANCE COMPANY AND CADILLAC SAID THE PROBLEM WAS NOT THE POWER STEERING PUMP. THEY OFFERED ME NO INVESTIGATIVE REPORT. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10118600April 27, 2005
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
AIRBAG DEPLOYMENT WHEN CAR TURNED INTO THE ON POSITION. INJURIES IN THIS CASE NONE. POSSIBLE INJURIES FOR OTHER PEOPLE INCLUDE CHILDREN SITTING IN LAP WHEN CAR IS STARTED, HEAD CLOSE TO THE STEERING WHEEL WHEN CAR IS STARTED, PERMANENT DEAFNESS, BLINDNESS, OR DEATH. THIS PROBLEM HAS BEEN RECALLED BUT NOT IN MY VEHICLE. CAUSE IS FAULTY AIRBAG DIAGNOSTIC UNIT WHICH CAN SET OFF AIRBAGS WHEN TESTING OCCURS. TESTING CAN BE CONDUCTED ON AIRBAGS BY ONSTAR WHILE CAR IS DRIVING POSSIBLY SETTING OFF AIRBAG WHILE CAR IS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10117632April 7, 2005
STEERING:HYDRAULIC POWER ASSIST SYSTEM
AFTER STRIKING A TREE AT 5 MPH VEHICLE CAUGHT ON FIRE AND BURNED. CONSUMER SUSTAINED A FOOT INJURY, AND TAKEN BY AMBULANCE TO A HOSPITAL. *AK
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#10117579April 6, 2005
VEHICLE SPEED CONTROL
2004 CADILLAC SRX-V6 BRAKES BECAME INOPERATIVE RESULTING IN A COLLISION. *MR THE VEHICLE ACCELERATED WHEN THE BRAKES WERE APPLIED. THE VEHICLE COLLIDED INTO THE BACK OF A P-2 PICKUP. THE RIGHT REAR WHEEL THEN STRUCK THE CURB AND THE VEHICLE CONTINUED NORTHBOUND. *SC *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10114099March 15, 2005
EXTERIOR LIGHTING:TURN SIGNAL
TURN SIGNALS FAILED TO WORK. THIS IS AN INTERMITTENT PROBLEM WHICH THE DEALER HAS FAILED TO CORRECT. THE SELECTED SIGNAL DOES NOT FLASH WHEN THE TURN SIGNAL IS ACTIVATED. THE OPERATOR WILL THEN CANCEL THE SIGNAL AND ACTIVATE THE OTHER SIDE AND THE SIGNAL STILL DOES NOT FLASH. THEN, SEVERAL MINUTES LATER, BOTH SIGNALS WORK PROPERLY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111702February 17, 2005
VEHICLE SPEED CONTROL
WHILE PARKING THE VEHICLE IN A PARKING LOT WITH HER FOOT ON THE BRAKE PEDAL, THE VEHICLE COMMENCES TO ACCELERATE AND LURCH FORWARD. CONDITIONS FORCE THE VEHICLE OVER A GUARD RAIL THROUGH A FENCE BEFORE STOPPING. THE CONSUMER AND HER UNBORN BABY WAS TRANSPORTED TO THE LOCAL HOSPITAL BY AMBULANCE. THE DEALER AND THE MANUFACTURER WAS NOTIFIED. *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10111060February 8, 2005
ENGINE AND ENGINE COOLING
WHILE DRIVING 55 MPH VEHICLE STALLED. CONSUMER MANAGED TO RESTART THE VEHICLE. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106764February 7, 2005
VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC
CONSUMER'S VEHICLE WAS TRAVELING AT 35 MPH, WHEN COMING TO A STOP LIGHT, VEHICLE ACCELERATED AND STRUCK THE REAR OF ANOTHER VEHICLE.*AK.....*AK THE CONSUMER ATTEPTED TO APPLY THE BRAKES, BUT THE VEHICLE DID NOT STOP.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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