Cadillac Escalade Complaints

1,865 consumer complaints on file.

#11764377September 15, 2026
ENGINE
Started hearing a knocking sound from the engine Saturday. Stopped driving the car the rest of the weekend. Took to the Cadillac dealer today and was just told the car needs a new engine. This is unacceptable on 130k 2026 vehicle. Hopefully, you can apply severe pressure on GM to get this issue fixed once and for all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11764394September 15, 2026
ENGINE
There was knocking and stalling happening. I looked up the issue and saw that there was a recall on all 2021 Cadillac escalades with my exact engine. Unfortunately my vin did fall in the recall but I have the same issues and now my car has been at the service station for almost 2 weeks trying to figure this out and get the situation taken care of.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11764417September 15, 2026
SERVICE BRAKES, HYDRAULIC
The contact and her husband own a 2023 Cadillac Escalade. The contact stated that while her husband was inside the vehicle with their four children and attempting to depress the brake pedal, the brake pedal failed to work as intended, causing the vehicle to crash into the vehicle ahead. The contact stated that there was no injury sustained. The contact stated that a Police report was not filed; however, the local Police assisted with having the vehicle towed to the dealer. The manufacturer was notified of the failure and opened a case. The approximate failure mileage was 42,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11764478September 15, 2026
ENGINE, FUEL/PROPULSION SYSTEM
Prior to purchasing my 2023 Cadillac Escalade, I was informed the vehicle had been subject to an engine recall. The dealership told me the corrective action was changing the oil from 0W-20 to 0W-40, replacing the filter, and updating the oil cap. I was assured this resolved the issue and that I should not experience future problems. Based on those assurances, I purchased the vehicle in October 2025 with approximately 25,000 miles. About nine months later, the engine shut off while I was stopped at a traffic light. The vehicle automatically shifted into neutral and turned off. I restarted it and continued driving. The exact same incident occurred again a few days later. I brought the vehicle to a Cadillac dealership for inspection. After several hours of diagnostics, I was told they could not find any issues and that the vehicle appeared to be operating normally. Two days later, while traveling approximately 75 mph on the highway with my family, including two young children, a warning message appeared instructing me to restart the vehicle. At the same time, the vehicle shifted into neutral and lost propulsion. I pulled to the shoulder and restarted the engine, which struggled to start and ran very rough. After resuming travel, the exact same failure occurred again within minutes at highway speed, forcing me to pull over a second time. Concerned for my family's safety, I exited the highway and drove local roads. The vehicle was returned to the dealership. An oil sample was sent to a GM-approved laboratory, and I was later informed that elevated levels of metal contamination were found in the oil. GM subsequently authorized a complete engine replacement. I am submitting this complaint because the recall remedy I was told would resolve the issue did not prevent a major engine failure. The vehicle shut off twice at stoplights, passed a dealership inspection, and then lost propulsion twice at highway speeds. This presented a significant safety risk to my family and
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11763552September 11, 2026
ENGINE
The same exact engine make and model was recalled and mine didnt fall under it but I am having the same exact issues. And now my car is in the shop and im having to pay an outlandish amount of money to get my car fixed from a known recall on my exact vehicle and engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11763125September 9, 2026
ENGINE
The engine started clicking and rumbling out of no where. I have done every maintenance protocol since buying and was told there was a recall on all of these engines. Somehow mine is not covered in the recall?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11763223September 9, 2026
UNKNOWN OR OTHER
My issue is with the telematics module that no longer functions as it should. My GPS, Super-Cruise, OnStar, WiFi, MyCadillac App, and all other so called safety features touted by OnStar are non-functional. If this isn’t a legitimate concern, I apologize. Otherwise, please help with this widespread known issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11763233September 9, 2026
STEERING
My husband and I were on the toll when the steering wheel completely unattached.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11763070September 9, 2026
ENGINE
The contact owns a 2022 Cadillac Escalade. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly stalled, and the engine seized. There was no warning light illuminated. The vehicle was unable to restart and was towed to the dealer. The vehicle was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The contact stated that after the engine replacement, the low oil warning light unexpectedly illuminated. The contact stated that the vehicle had previously been repaired for an oil consumption-related recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11762810September 8, 2026
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
Engine failure and replaced. Received vehicle back and placed under 2k miles on the new engine and 3 times now it has shut off while in motion and required a restart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11762939September 8, 2026
ENGINE
Engine failior. Engine lost power on highway and lhad to limp to safety in traffic. With my children in the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11762608September 7, 2026
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
My vehicle died in the middle of an intersection, I was stranded in the intersection, I could not put it in neutral to move it out of the way. Luckily I was in town and not on the freeway. That is my issue. My cadi had to be dragged onto a tow truck bed and dropped at my local gm dealer in wabash. The reason it died was the fuel module. But not being able to move my vehicle out of the way is so very dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11762473September 6, 2026
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
On 8/25/2026, my 2024 Cadillac Escalade with the 6.2L V8 suffered a sudden loss of propulsion at approximately 49,754 miles. While my husband was driving and preparing to enter the highway, the vehicle went into Neutral and lost propulsion. He heard a loud banging noise, the low-oil warning illuminated, and the check-engine light began flashing. I later looked in the Cadillac app and saw code P0016. The engine then completely seized. The vehicle was towed to Sewell Cadillac. The dealer documented that the engine would not crank or turn manually, found metal/debris in the oil and internal bearing/rod damage, and replaced the complete engine. We picked up the Escalade on 8/29/2026 at approximately 49,779 miles. After only 127 miles, at approximately 49,906 miles, I experienced another loss of propulsion while driving. The vehicle unexpectedly went into Neutral and shut off. I was able to restart it and safely move it, but it shut off again. There were no warning lights after restarting. The vehicle was towed back to the dealership. On the second repair order, the dealer documented the complaint as “vehicle turned off and went to neutral.” They found code U3000, documented “ECM software out of date” and “ECM software malfunction,” and reprogrammed the ECM using GM’s SPS system. The repair order identifies this as a “REPEAT REPAIR” related to the prior engine replacement. As far as I know, my VIN was not included in the applicable 6.2L engine recall, and I was not informed by the dealership about the known 6.2L engine issue. I am reporting this because the vehicle has experienced two sudden loss-of-propulsion events in less than 50,000 miles, including one only 127 miles after complete engine replacement. I am concerned this vehicle is unsafe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11762393September 5, 2026
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
On [XXX], at approximately 15,200 miles, my 2025 Cadillac Escalade V developed multiple warnings while I was driving at highway speed. These included reduced acceleration, speed limited to 62 mph, service power steering, service traction control, rear axle system off, and unavailable forward-collision and adaptive-cruise functions. At one point, the speedometer displayed 0 mph while I was still traveling over 60 mph. The vehicle ultimately stopped in the roadway and required towing back to Crestmont Cadillac in Beachwood, Ohio. Becoming disabled in traffic and losing a reliable speed indication created a safety risk. I picked up the vehicle from Crestmont the previous day after approximately a week at the dealership. I was told no battery issues had been found. There had been earlier visits for electrical/network and reduced-power problems. An August 8–12, 2026 repair order documented CAN Bus 2 communications dropping out. The dealer removed a GPS tracking device during that visit, but electrical and drivability problems subsequently recurred. I documented a recurrence to the dealer in an August 20 email. I have notified Crestmont in writing about the [XXX] incident. The vehicle is now at the dealership for further investigation. The cause of the latest breakdown has not been determined. I have retained original video, dashboard screenshots, a prior repair order, and dealer correspondence. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11762225September 4, 2026
ENGINE
I had a 2023 Escalade that I was experiencing issues with. I decided to pay lot of money to get out of the 2023 and purchase a 2025 - which is what I was told would get me around the engine problems I was experiencing. Well that was quite the opposite. In 2025 Cadillac Escalade: 1. All the lights on the dashboard lit up and the engine seized up. It was at night with both of my kids scared. Had it towed in, and they diagnosed with with "spark" plugs as the issues. 2. I picked it up and proceed to drive to my field off [XXX] - the same thing happens. I am now 100 miles from home with a dead truck. It gets towed back to the dealership. At this point they called me and had to replace the engine - 15,000 mies. I then experienced more issue with car starting. - this time it needed a new battery. I just had a ruptured brain aneurysm with 3 surgeries - so my husband had to pick it up fro m the shop - and no one had driven. We are scared of the car - when we have only had it a year. The Cadillac team on IG is extremely condescending with no solution - just kinds fake words. What do we do? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11762253September 4, 2026
ENGINE
I’ve had to replace 2 motors and a transmission.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11761291September 1, 2026
ENGINE
Oil pressure sesnsor warning. The dealership is saying I need a new motor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11761421September 1, 2026
ENGINE
On August 25, 2026, while driving my 2026 Cadillac Escalade, the vehicle experienced a sudden and catastrophic engine failure. The engine lost power and the vehicle became inoperable while I was on the road. There was no meaningful advance warning that would have allowed me to safely anticipate the failure. The sudden loss of engine power created a serious safety concern because the vehicle could no longer be driven normally or moved under its own power. The vehicle ultimately had to be transported by a specialty tow service to an authorized Cadillac dealership. The Cadillac dealership inspected the vehicle and advised me that there was a major internal engine failure involving the bottom end of the engine, including the crankshaft/rod-bearing area, and that the engine requires replacement. The vehicle was purchased brand new on December 31, 2025 with approximately 15 miles and suffered this major engine failure less than eight months after purchase. The vehicle had approximately 12,000 miles at the time of the failure. The vehicle is currently at the authorized Cadillac dealership and is available for inspection. Cadillac/GM has been notified of the failure, and a case has been opened with the manufacturer. My primary safety concern is that a major engine failure occurred suddenly while the vehicle was being driven. A sudden loss of propulsion in traffic could create a significant risk of a collision, particularly at highway speeds or in circumstances where the driver needs engine power to safely maneuver the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11761033August 31, 2026
ENGINE, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, UNKNOWN OR OTHER
I am reporting ongoing safety concerns with my 2023 Cadillac Escalade involving unexpected acceleration and loss of propulsion while driving. On XXX, while traveling to [XXX] in slow-moving traffic with Super Cruise engaged, my vehicle unexpectedly accelerated forward. I immediately applied the brakes to avoid striking the vehicle ahead. I reported the incident to the Cadillac dealership and contacted OnStar. OnStar records reflected the acceleration/hard-braking event, but the dealership could not identify the cause. On XXX, the vehicle experienced a significant loss of engine/transmission power while I was driving. I contacted OnStar, which reported transmission control module-related diagnostic codes P0747 and P0700 and indicated reduced power/transmission malfunction. I had difficulty reaching a safe location and the vehicle was ultimately towed to a Cadillac dealership. I have also experienced ongoing excessive oil consumption. I first reported this in May 2024 at approximately 21,000 miles. Multiple oil consumption tests were performed, but I repeatedly had to add oil between changes. In June 2026, the vehicle displayed an “Add Oil” warning even though the oil life monitor showed approximately 37% remaining. The vehicle has also had recurring HVAC problems requiring multiple dealership visits, including a coolant flush for an air pocket and later vent actuator recalibration. The vehicle has been inspected and serviced by authorized GM/Cadillac dealerships multiple times, including recall work, oil consumption testing, powertrain diagnosis and HVAC repairs. Despite these repeated visits, concerns continue. My primary safety concerns are the unexpected acceleration and subsequent loss of propulsion/reduced power while driving. I am reporting these incidents because they may indicate a safety-related defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11761143August 31, 2026
ENGINE
First engine failed (6.2L) at 4900 miles and the was replaced. The second engine failed at 6000 miles and I am on my third engine now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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