Cadillac Escalade Complaints

1,865 consumer complaints on file.

#11648933March 18, 2025
POWER TRAIN:AUTOMATIC TRANSMISSION
The whole transmission kept jerking and finally went totally out. I only have 189,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648934March 18, 2025
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS
Unknown
Crash:
Yes
Fire:
No
Injuries:
8
Deaths:
0
#11648714March 17, 2025
ENGINE
The contact owns a 2023 Cadillac Escalade. The contact stated while driving 40-45 MPH, the instrument panel lights started blinking, and the vehicle made an abnormally loud sound before shutting off. There was no warning light illuminated. The contact was able to pull over onto the median. The contact stated that the vehicle failed to restart and was towed to the dealer, where it was diagnosed with excessive oil consumption, causing engine failure. The dealer determined that the engine needed to be replaced. The vehicle was repaired under warranty. The manufacturer was notified of the failure and provided rental vehicle assistance. The failure mileage was approximately 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648599March 16, 2025
ELECTRICAL SYSTEM, POWER TRAIN
Battery terminals going from battery to power distribution panel on top of battery, crimps bad/corroded causing intermittent connection and overcharging the battery by providing false voltages to alternator,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648387March 14, 2025
ENGINE, FUEL/PROPULSION SYSTEM
I am currently experiencing a concerning issue with my hybrid car, which has been stalling unexpectedly and shutting itself off while driving. This alarming behavior poses a significant safety risk, as it could potentially lead to a crash in critical situations, especially if it occurs during high-speed travel or in heavy traffic. Despite regular maintenance and inspections, the problem persists, and I am worried about the reliability of the vehicle. The intermittent nature of the stalling makes it particularly difficult to diagnose, and I am seeking expert assistance to resolve the underlying issue. It is crucial for me to ensure that my car operates safely and consistently to prevent any dangerous situations on the road. I would greatly appreciate any insights or recommendations on troubleshooting this matter or guidance on steps I should take to address this urgent concern. Thank you for your help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648371March 14, 2025
ENGINE
After spending 3 months in Palm Desert CA, we were heading home to Colorado on Saturday [XXX]. Just a few miles east of Barstow CA, traveling about 70 mph on [XXX], our Escalade just died and shifted itself into neutral. Luckily we were able to guide the car on to the shoulder area. The experience was terrifying as we sat there for 4 hours……… speaking several times with both OnStar and Cadillac Roadside Assistance. A tow truck driver FINALLY arrived about 1:00 PM and took us and our Escalade to Victorville Cadillac where we arrived around 2:00 PM. Because it was Saturday afternoon, they would not be able to look at the car until Monday. We met with the General Manager, who provided us with a loaner car. The car was fully packed with our belongings and we were assured that the car would be secured on their lot. On Monday [XXX] at 11:05 AM, Jon Adams from the service department called Fred to say that the engine was blown and there were fragments in the oil pan. We headed to the dealership where we were for the next 4 hours. We were told that it could take several weeks for them to get a new engine delivered. We were over 900 miles from home and really had no other option than to buy another car from them. Of course, we had NO intention of trading in the Escalade as it we only had it for 1 year and 8 months AND only with 10,245 miles!! We were two mentally exhausted [XXX] who just wanted to get home!! The GM assured us that he would give us the full trade-in value of the Cadillac as if there we no engine issues. So, we purchased a 2024 Chevy Tahoe High Country in the amount of 91K. They gave us a trade price price of $81,550 for the Cadillac (we paid $110,775 on [XXX]) After spending 3 nights in Victorville, we headed home on 4/16/24. On 4/22/24 we requested a copy of the work order to submit to Cadillac only to find out that our Cadillac had already been repaired on 4/19 and on their lot for sale on 4/22 for $109,651! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 5
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648258March 14, 2025
POWER TRAIN, ENGINE
I purchased my Vehicle a little over a year ago and have had multiple engine repairs. The first issue started with the lifters going out. Shortly after the lifters were repaired, the engine seized, causing us to get an engine replacement. A few days after having the new engine, we had the same knocking/ticking noise coming from the engine which was also repaired once again. Then yesterday, 3/13/25, the engine started to knock/tick once again, but this time more aggressively. (New engine had only 15,000 miles.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648105March 13, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2005 Cadillac Escalade. The contact stated while refueling, the gasoline was spilling out of the filler neck. No warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The contact stated that the failure persisted. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648103March 13, 2025
POWER TRAIN
I called dealer and told them that the suv was making a ticking sound and played them a recording of it. They told me that i could drive it in or call an 800 number and maybe get it towed. I decided to drive it in as towing it would prob take it to a dealer i did not know. There were no lights on indicating an issue. I was stopped waiting to turn left across traffic when the engine started making all kinds of clanging noise. At this point it quit and after a few attempts i got it restarted and towed it in to dealer the engine failure with out warning left me and my family in jeopardy in the roadway. Now i learn that lots of these 6.2 v8s are blowing up as my dealer alone has several of them out back waiting with no eta on repair parts coming. So not only were we put in pearl but i have 125k in a brick setting at the dealer. And givin a smaller auto that i can not pull trailers with. I feel endangered and ripped off pleasse help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647743March 11, 2025
UNKNOWN OR OTHER
Power Train:automatic Transmission:control Module:software.Consequence Rear Wheel Lock-Up CAN Increase THE Risk OF A Crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647659March 11, 2025
ENGINE
The contact owns a 2022 Cadillac Escalade. The contact stated that upon starting the vehicle, there was an abnormal ticking sound coming from the engine, with the oil warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed and the contact was informed that metal shavings were found in the engine and that the engine would be replaced with the wheel bearings and rear differentials. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 30,482.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647587March 11, 2025
ENGINE
My husband, 2 young children and I were driving on the frontage road to the interstate at approximately 55 miles per hour when the engine suddenly stopped functioning and almost caused a catastrophic wreck with the cars around us. The Cadillac dealership it was towed to evaluated it and determined it had experienced total engine failure. It’s covered in the NHTSA’s investigation into the 6.2 L V8 GM engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647556March 11, 2025
ENGINE
Driving at 45 MPH on [XXX] in Florida, 16,000 Miles 6.2 complete engine failure, dealer and GM refused to offer a loaner, dealer estimates 4 to 6 months for replacement engine. Filed claim with GM customer care, totally useless responses. I have spoken with 4 other dealers in my area, all of them tell me they have multiple SUV's and trucks waiting for engines. Since the failure happened I started doing research, there are multiple FaceBook groups with thousands of members nationwide all experiencing the same issues. GM is doing everything they can to keep this issue hidden from the public while still selling the same defective engines in new vehicles. Multiple people have reported they are on their second or third replacement engines! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647297March 10, 2025
ENGINE
The vehicle shut off while cruising at 70-75 mph on the highway. A "Press Start Button" message appeared, followed by the Check Engine Light. I pulled over to the shoulder and had the vehicle towed to shop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647265March 9, 2025
ENGINE
A very loud clicking noise from the engine was being produced and rapidly intensifying. It triggered an anxiety attack since I was on the freeway. Luckily, I was near my dealership otherwise I would’ve called emergency services. Turns out my engine was confirmed to be on the verge of a complete shutdown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647166March 8, 2025
POWER TRAIN, ENGINE
I was driving home on the evening of Monday [XXX] in my 2021 Cadillac Escalade. The car began to shake, the yellow engine warning light began flashing, black smoke began pouring out of the exhaust pipes and there was a strong smell of fuel. I was 1/2 mile from my home. I limped the car home, left it in the driveway overnight, and called Cadillac Roadside assistance to have the car towed to the Cadillac dealership in Boulder, CO the next morning. The dealership's initial diagnosis it a failed lifter and cam. This is a known issue across all GM's 6.2L engines and is caused by their AFM/DFM management system. I am at 69,000 miles, with only 1,000 miles to go on the powertrain warranty (70k). GM needs to step up and recall these motors. They are saying that they might offer extended component coverage to someone that has had at least 2 failed lifter repairs. This does me no good with only 1,000 miles to go under my 70k powertrain warranty. There are many reports of completely failed engines from this problem on super low mileage vehicles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647078March 7, 2025
ENGINE
Driving on the highway under normal load and then all of a sudden motor starts to tic then gets louder and warning comes on saying low oil pressure turn off engine now before I could get off the highway safely the motor completely shuts off once I was safely over and stopped waited for a bit and attempted to restart the vehicle and it wouldn't do anything what so ever that moment I realized that the engine completely seized and left me stranded it showed zero signs of issues before that and completely caught me off guard now I have a 86000 truck sitting in my driveway with no time frame of when it will be repaired
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647031March 7, 2025
ENGINE
The contact owns a 2022 Cadillac Escalade. The contact stated that while driving on the highway at 75 MPH, the vehicle lost automotive power. There was no warning light illuminated. The contact pulled over onto the shoulder lane where the vehicle was parked for several minutes before attempting to restart the vehicle; however, the vehicle failed to restart. The vehicle was towed to a local dealer, where the vehicle was diagnosed, and the contact was informed that the engine failed due to metal shavings inside the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646696March 6, 2025
ENGINE, POWER TRAIN, LANE DEPARTURE: ASSIST
I dropped my vehicle off for transmission service maintenance with no engine issues and no check engine light. The Cadillac dealer called me the next day and said the check engine light was on and the engine was bad and needed $12,000 repair due to faulty bad designed lifter's and camshaft also stated this is a well know defect in the engine and they have replaced many 6.2 engines. Vehicle has 59,345 miles and has a 72,000 mile powertrain warranty. I contacted GM and was told no they would not help with the cost. I drove the vehicle home and it would stall out at stop lights the stabilitrack and ABS lights came on and it would not go over 35MPH. Vehicle is dangerous to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646891March 6, 2025
ENGINE
Active Fuel Management system is starving the lifters of lubrication. Push rod got snapped in half and lifters needed to be replaced. Then the headers had to be fixed because of all of this. With a complete repair done, the push rod has again malfunctioned one month after the new one was put in. My certified mechanic has informed me I’m going to continue to have an issue while GM isn’t concerned with addressing the issue of the AFM system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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