Cadillac CT5 Complaints

56 consumer complaints on file.

#11632837December 28, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Driver Side door handle stops working. Because the door handle operates with a sensor and not a standard pull door handle something is being affected and it will not open door. Causing safety issue and not being able to enter car normally.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621061October 21, 2024
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
This new 2025 Cadillac CT5 displays incorrect posted speed limits on Rte. 114 Flanders Rd, Gulf Rd, Bear hill Rd , .Ryan Rd, in Henniker NH. speed of 55mph which is incorrect to legal posted speed limits being much slower. This vehicle also shows roads that have no posted speed limit sign of 55 mph, which should be for safety reason(--) Can we have these roads updated to display the correct posted speed limits from the third party supplier /google.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614372September 13, 2024
UNKNOWN OR OTHER
Vehicle reads 55 mph on all non posted speed limit roads instead just dashes. Defiantly a safety issue...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614207September 12, 2024
UNKNOWN OR OTHER
This vehicle VIN has a feature called Traffic Sign Assistant, which will provide a readout of the legal posted speed limit for the road being traveled. That information is being provided by a third party source being google maps, the internet is showing increased concerns of this such as below links demonstrate from other consumer drivers using google maps displaying incorrect speed limits on highways or back roads with no resolution. [XXX] [XXX] We also tested another vehicle in a known problem area which is near [XXX] [XXX] in Nashua NH ,the legal posted speed is 55mph and google maps displays 65 mph while waze app displays correct legal speed of 55mph. We drove with the flow of traffic, seeing other people using phones and mapping on this route. Customer states ,Back roads in town of Henniker NH with posted speeds of 25-35 mph on [XXX] or [XXX] or [XXX] near [XXX] in Concord NH display in the car of 55mph. This is an Unsafe condition as watching the flow of traffic in Nashua NH moves at 70 MPH or more since google mapping is saying 65mph with posted legal speed of 55 mph confirmed 55 speed limit is correct from troop G NHSP [XXX] Department of Safety. If google mapping cant display a correct legal speed limit on a highway or back road, they should display either (--) or nothing at all in vehicles , especially if the vehicle has any type of auto speed control being controlled from this source. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605992August 1, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When approaching a stopping vehicle the brake pedal became extremely hard to press and I could not brake enough to stop and had a collision. Come to find out that the ABS computer and the main ECU weren't communicating correctly which turned off the assisted braking, assisted steering and the AWD.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11604820July 26, 2024
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2021 Cadillac CT5. The contact stated while driving at approximately 72 MPH, there was a loud noise inside the cabin. The contact became aware that the sunroof had shattered without impact. The vehicle was not diagnosed or repaired by an independent mechanic or local dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 35,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593927June 12, 2024
ELECTRICAL SYSTEM
Entire electrical and safety systems, every light on dashboard was lit up, all kinds of safety warning light were on! Because manufacturer uses plant-based materials to wrap wiring, it caused an infestation of rodents that had a snack on my wiring! I could have been in real safety danger had I been on the highway!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576798March 12, 2024
TIRES:TREAD/BELT
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519323April 27, 2023
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
The contact owns a 2023 Cadillac CT5 equipped with Michelin Tires, Tire Line: Run Flat, Tire Size: 245/40/R19, DOT Number: (Unavailable). The contact stated that after he purchased the vehicle, he noticed that each of the tire pressure monitoring sensors indicated the incorrect tire pressure. The contact stated that the front driver’s side indicated 29 PSI, the front passenger’s side indicated 33 PSI, the rear driver’s side indicated 30 PSI, and the rear passenger’s side indicated 33 PSI. The contact stated that the correct reading on the tire manual indicated 33 PSI - Front and 36 PSI - Rear. The vehicle was taken back to the dealer where the technician inflated the tires however, the failure recurred. The vehicle was taken back to the dealer where the vehicle remained. The contact stated that the TPMS sensor failed to reflect the accurate tire pressure. The contact was concerned for his safety. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 11.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504437January 30, 2023
STEERING:STEERING WHEEL /HANDLE BAR:HAND HEATER/COOLER
2022 CADILLAC CT5. CONSUMER WRITES IN REGARD TO SHORTAGE OF COMPUTER CHIPS FOR VEHICLES HEATED STEERING WHEEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494586November 22, 2022
POWER TRAIN
The contact owns a 2023 Cadillac CT5. The contact stated while driving 70 MPH, the vehicle started to accelerate independently, exceeding the speed and then the vehicle decelerated without warning. The contact was able to pull over. The vehicle was towed to the dealer and stated that the transmission was faulty, and the anti-lock braking turned off inadvertently. The vehicle was repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 130,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487338September 30, 2022
AIR BAGS
The contact owns a 2022 Cadillac CT5. The contact stated that while driving at an undisclosed speed, the Service Restraint System message was displayed. The vehicle was taken to the dealer where it was diagnosed that the driver's side air bag sensor needed to be replaced; however, the replacement part was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 3,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478497August 9, 2022
SERVICE BRAKES
I purchased vehicle on 7/28/22 from Bayview Cadillac in Fort Lauderdale, Florida. On August 2, 2022, I noticed that my brakes were making a loud, harsh, scraping noise when coming to a full stop. Brakes also felt like they were going to lock up or stutter. On August 3, 2022, I brought the car back to the dealership to be serviced. On August 4, 2022, dealership told me that GM and Brembo (brake manufacturer) KNEW of this issue and were working on a bulletin to fix issue but that the bulletin would not be issued until late 2022 or early 2023. GM refused to take back vehicle in this dangerous condition with faulty brakes. Apparently ALL Brembo brakes across many different car manufacturers are having same issue. GM states it is "not a safety concern", however, the brakes are clearly faulty and dangerous. NHTSA should investigate this issue before someone is really hurt or dead.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474858July 20, 2022
AIR BAGS
Received message on dashboard 'Service Safety Restraint System'. Dealership says that airbag needs to be replaced and it is not safe to drive the car. Manufacture of the car does not have the part and cannot repair the car. No timeframe on when the car can be repaired was given. GM is already under investigation for this same exact issue from 2021 where 15 collisions resulted in airbags not deploying.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471219June 27, 2022
TIRES
BOTH PASSENGER SIDE TIRES SPLIT AT THE SEAM PUTTING ME AND MY FAMILY'S SAFETY AT RISK. TIRES NEED TO BE REPLACED IMMEDIATELY CONFIRMED BY DEALERSHIP - BOMMARITO CADILLAC ST. PETERS MISSOURI BOMMARITO CADIALLAC ST. PETERS MISSOURI ALSO INFORMED ME GM HAS INSTRUCTED TO NO LONGER SELL THESE TIRES TO CADILLAC CUSTOMERS. TIRES ARE CURRENTLY STILL ON THE CAR LOCATED AT BOMMARITO CADILLAC. THE CAR HAS NOT BEEN INSPECTED BY ANY OTHER AUTHORITY OTHER THAN THE DEALERSHIP. TIRES ARE MICHELIN 245/40ZR19
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430956August 29, 2021
AIR BAGS, SEAT BELTS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
There was no indication that the Automatic Braking System, Air Bags and Seatbelts were not working properly. In August 12, 2021, I was in an auto accident where I rear-ended another dodge car. The air bags did not deploy and Onstar was not notified. I believe I hit the steering wheel. I went to the emergency room and have seem my primary doctor once. I have a follow-up appointment this week for pain in the middle of my breast bone. My issuance company will inspect the car, after GM completes their inspection on Monday, August 27, 2021. USAA Claim # 9-6884308504 GM (ESIS) Claim # 965694 Police Report #
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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