Cadillac ATS Complaints (2014)

104 consumer complaints on file.

#11337989July 7, 2020
ELECTRICAL SYSTEM
MY CADILLAC QUE SYSTEM IS COMPLETELY UNRESPONSIVE AND DELAMINATED. THIS IS A KNOWN ISSUE WITH THE 2014 CADILLAC ATS. THE SCREEN ON THE QUE HAS BEEN COMPLETELY FROZEN AND DELAMINATED FOR QUITE SOME TIME NOW AND I AM UNABLE TO USE ANY FEATURES WITH MY QUEUE. THIS HAPPENS IF THE VEHICLE IS IN MOTION OR AT A STOP THE QUEUE IS JUST GONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331314June 28, 2020
UNKNOWN OR OTHER
THE CADILLAC CUE GLASS IS SPIDER CRACKING. THIS UNIT HAS BEEN REPLACED ONE ALREADY. IT SEEMS TO OCCUR WHEN STATIONARY OR OVER NIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331238June 27, 2020
POWER TRAIN
CAR FAILURE MULTIPLE TIMES WHEN STOPPED. CAR SHUTS DOWN WHEN STOPPING AT STOPLIGHTS STOPSIGNS. RPM'S FALL TO ZERO, THEN CAR SHUTS DOWN. SOMETIMES IT WILL SHUDDER BEFORE SHUTTING DOWN. WHEN STARTING CAR BACK UP, IT WILL SHUDDER AND SLOWLY TRY TO START. THIS HAS PUT ME IN SOME DANGEROUS SITUATIONS ON THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329729June 19, 2020
ENGINE
TL* THE CONTACT OWED A 2014 CADILLAC ATS. THE CONTACT STATED THAT WHILE HIS GIRLFRIEND WAS DRIVING 55 MPH AND HE WAS SITTING IN THE FRONT PASSENGER SEAT, SMOKE WAS SEEN COMING FROM THE HOOD. THE CONTACT STATED THAT NO WARNING LIGHTS WERE ILLUMINATED. THE DRIVER WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD, THE VEHICLE OCCUPANTS WERE ABLE TO EXIT THE VEHICLE SAFELY BEFORE THE VEHICLE WAS ENGULFED IN FLAMES. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOTAL LOT AS IT WAS DESTROYED BY THE FIRE. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURE WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 68,500.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11328764June 14, 2020
UNKNOWN OR OTHER
THE VEHICLE SHAKES WHILE IDLING,HAPPENS ALL THE TIME. THE DEALER SHIP VERIFIED THAT THERE IS ENGINE VIBRATION DUE TO DEFECT IN ENGINE MOTOR MOUNTS. ITS VERY SCARY FEELING. FEELS LIKE THE ENGINE WILL SHUT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327025June 2, 2020
UNKNOWN OR OTHER, EQUIPMENT
THE CUE SYSTEM BECAME UNRESPONSIVE ABOUT 5 MONTHS AGO AND WILL RANDOMLY CHANGE MY RADIO STATIONS. TODAY THE FILM UNDER THE TOUCHSCREEN LOOKS CRACKED LIKE IT IS SPIDER WEBBING. THIS IS THE SECOND CUE SYSTEM IN MY CAR SINCE I BOUGHT IT BRAND NEW. THE FIRST ONE FAILED AFTER 2 YEARS AND WAS COVERED UNDER MY WARRANTY. THIS SECOND ONE STOPPED WORKING AFTER TWO YEARS AS WELL. IT IS SAD THAT THEY PUT A PRODUCT IN A $56,000 CAR THAT CANNOT LAST LONGER THAN 2 YEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324459May 13, 2020
UNKNOWN OR OTHER
MY CADILLAC ATS CUE SCREEN OR TOUCH SCREEN HAS CRACKED FOR THE SECOND TIME. GM NEEDS TO FIX THIS POOR QUALITY GLASS/ADHESIVE. IF THE CAR GETS HOT OR COLD THE SCREEN CAN NOT HANDLE THE TEMP CHANGES. MY CAR WAS STATIONARY AND OVERNIGHT THE CUE SCREEN CRACKED. IT IS A GARBAGE PRODUCT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321517April 18, 2020
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
54,189 MILES ON CAR CURRENTLY. SINCE JUNE OF 2019 MY CAR/ENGINE WILL COMPLETELY SHUT OFF AT A RED LIGHT, OR A COMING TO A STOP SIGN (BASICALLY COMPLETELY STOPPED OR COMING TO A STOP). ITS EVEN SHUT OFF WHILE IN REVERSE. WHEN THIS HAPPENS, THE GEAR IS STILL IN DRIVE. SO I THEN HAVE TO PUT THE CAR IN PARK,PRESS THE BRAKE AND START IT AGAIN. IT SPUTTERS TO START AGAIN, BUT IT STARTS. ITS GETTING MORE FREQUENT, WITH IT STOPPING UP TO 3 TIMES AT ONE STOP LIGHT, AND THEN HAVING TO RESTART IT AGAIN. THERE ARE NO CODES ON THE DASH. IVE BROUGHT MY CAR INTO CREST CADILLAC MULTIPLE TIMES TO TRY AND DIAGNOSE THIS ISSUE. THEY CANNOT FIND THE ROOT CAUSE, AND IT STILL HAPPENING MOST RECENTLY TODAY! THERE IS A NEW BATTERY, ALTERNATOR TESTING IN GOOD CONDITION. THEY HAVE TESTED THE BATTERY CABLES/LINES. THIS IS INCREDIBLY FRUSTRATING. MY CAR HAS STOPPED ON ME WHEN TRYING TO ACCELERATE AND TURN INTO A LANE AND I WAS ALMOST HIT BC MY ENGINE COMPLETELY SHUT OFF. I ALSO CALLED GM AND WAS TOLD WITHOUT A DIAGNOSIS THEY CANT HELP. IVE SPENT SO MUCH MONEY ON DIAGNOSTIC TESTS WITH NO ANSWERS. I NEED HELP PLEASE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306140January 30, 2020
AIR BAGS
AIR BAG LIGHT IS ON,AND CONTINUES TO REMAIN AS SUCH.VEHICLE SERVICE LIGHT TEST WAS COMPLETED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299983January 16, 2020
FUEL/PROPULSION SYSTEM
DRIVING ON HIGHWAY APPROXIMATELY 70MPH. VEHICLE SUDDENLY BUCKED TWICE, A FEW SECONDS LATER A CHECK ENGINE LIGHT APPEARED AND REDUCED POWER APPEARED IN THE MESSAGE CENTER. THE VEHICLE STARTED TO SLOW ITS SPEED. I HAD THREE MILES UNTIL NEXT OFF RAMP. VEHICLE CONTINUED TO SLOW AS I GOT IT OFF HE HIGHWAY. ONCE OFF THE HIGHWAY I PULLED OVER AND THE VEHICLE STALLED. I NOTICED FUEL GAUGE WAS READING EMPTY, BEFORE PROBLEM WAS APPROX. 1/4 TANK. VEHICLE KNOW HAD A HEAVY FUEL SMELL. I HAD VEHICLE TOWED HOME. THE FOLLOWING DAY I INVESTIGATED THE PROBLEM. ( I AM A PROFESSIONAL MECHANIC WITH OVER 30 YEARS OF EXPERIENCE. ) THE FUEL GAUGE READ EMPTY AND VEHICLE WOULD NOT START. I ADDED APPROX. 1 GALLON OF FUEL AND TRIED TO START THE VEHICLE. GASOLINE IMMEDIATELY POURED FROM A FUEL LINE AT THE REAR OF THE ENGINE. I REMOVED THE ENGINE COVER AND NOTICED THE HIGH PRESSURE FUEL PUMP WAS LOOSE FROM THE ENGINE. I CHECKED THE SUPPLY FUEL LINE AND IT WAS VERY LOOSE OR BROKEN. REALIZING DAMAGE WAS COMPREHENSIVE AND SHOULD BE COVERED UNDER WARRANTY I TOWED CAR TO DEALERSHIP FOR REPAIR. THE DEALERSHIP WAS VERY UNCOOPERATIVE AND CHARGED ME FOR THE REPLACEMENT OF A BROKEN FUEL LINE. I ASKED THE DEALERSHIP TO INVESTIGATE WHY THE PUMP CAME LOOSE FROM THE CYLINDER HEAD. THEY SAID IT JUST HAPPENS AND IT WAS RETORQUED TO FACTORY SPECS. THAT VEHICLE WAS NOT TEST DRIVEN AFTER REPAIRS WERE MADE, I WAS TOLD IT WAS BUT IT HAD NO GAS REGISTERING ON THE GAUGE AND THE MILEAGE HAD NOT CHANGED FROM TIME OF DROP OFF. I PICKED UP VEHICLE FROM DEALERSHIP, PUT A HALF A TANK OF FUEL IN VEHICLE AT THE CLOSEST FUEL STATION AND DROVE IT HOME CAUTIOUSLY. I WILL NOT BE DRIVING VEHICLE AGAIN UNTIL I GET MORE ANSWERS. I BELIEVE A SERIOUS FIRE IS POSSIBLE IF THE FUEL LINE BREAKS AGAIN VERY LUCKY IT DID NOT HAPPEN THE FIRST TIME BECAUSE OF THE FUEL PUMP COMING LOOSE FROM THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268263October 14, 2019
POWER TRAIN
CAR WAS PARKED IN PARKING SPOT/LOT OF HEB. STARTED ENGINE AND GEAR SHIFT LEVER WAS SHIFTING W/OUT PRESSING THE BRAKE WHILE REMAINING IN PARK. THE CAR WOULD NOT MOVE. CALLED TOW TRUCK. TOW TRUCK DRIVER WAS ABLE TO PUT CAR IN DRIVE TO DRIVE IT TO PEP BOYS, A MECHANIC NEARBY. AFTER 5 DAYS, PEP BOYS STATED IT WAS A RECALL, HOWEVER MY VIN NO. IS NOT ASSOCIATED W/ANY RECALL PER CADILLAC. TOWED IT TO CADILLAC AND THEY STATED THAT THE PROBLEM IS THE CABLE THAT IS CONNECTED TO YOUR TRANSMISSION OR SHIFT LEVER GOT DETACHED. FURTHER THEY STATED THAT THIS PARTICULAR PART IS NOT COVERED UNDER MY EXTENDED WARRANTY. IT APPEARS TO BE A SAFETY ISSUE AND IT IS SIMILAR TO THE GM RECALL NO. 14179. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246168August 24, 2019
UNKNOWN OR OTHER
2014 CADILLAC ATS THAT HAS A CONSTANT SHUDDER OR VIBERATION AT ALL SPEEDS. I TOOK IT TO EVERETTE GMC IN HICKORY, ABOUT 5 OR 6 MONTHS AGO. THEY ACKNOWLEDGED THE PROBLEM BUT ARE UNABLE TO FIX. I BALANCED AND ROTATED TIRES TO NO AVAIL. VERY FRUSTRATING. I UNDERSTAND OTHER GMC OWNERS HAVE THIS SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229108July 2, 2019
ELECTRICAL SYSTEM
CUE DASHBOARD CONSOLE SCREEN KEEPS CRACKING AND BECOMING INOPERABLE. THIS IS THE SECOND TIME THIS HAS HAPPENED IN 4 YEARS. THE FIRST TIME IT WAS UNDER WARRANTY, THIS SECOND TIME IT IS NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209964May 25, 2019
ELECTRICAL SYSTEM
DASH CONTROL UNIT STOP WORKING AND OVER HEATER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209298May 22, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2014 CADILLAC ATS. WHILE THE VEHICLE WAS REVERSING OUT OF A PARKING LOT, THE GEAR SHIFTER FAILED TO SHIFT OUT OF REVERSE. THE CONTACT APPLIED THE EMERGENCY BRAKE, EXITED THE VEHICLE, LOOKED UNDERNEATH, AND NOTICED THAT THE BUSHING CABLE WAS DETACHED, WHICH WAS CONNECTED TO THE TRANSMISSION LEVER. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 89,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208254May 17, 2019
UNKNOWN OR OTHER
THE CAR EMITS A STRONG MOLD MILDEW SMELL COMING INTO THE CABIN FROM THE VENTS :( I HAVE CHANGED THE CABIN FILTER AND IT IS NOT BETTER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182720February 27, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE CUE INFORTAINMENT SYSTEM IS FAULTY. BESIDES CONTROLLING THE RADIO FUNCTIONS, IT CONTROLS THE BLUETOOTH AND AC SETTINGS. THE SCREEN FREEZES ALL THE TIME AND BLUETOOTH IS DROPPING OR PAUSING THE CALLS CREATING SAFETY HAZARDS WHILE DRIVING. IN GEORGIA IS ILLEGAL TO TOUCH YOUR PHONE WHILE DRIVING BUT BECAUSE THIS FAULT IN THE CUE SCREEN A CADILLAC OWNER HAS TO TOUCH THE PHONE TO UNBLOCK OR UNMUTE THE CALL. IT IS A VERY KNOWN DEFECT ON MULTIPLE CADILLAC VEHICLES, CADILLAC IS AWARE OF IT BUT REFUSES TO DO ANYTHING TO FIX IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180052February 14, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 CADILLAC ATS. WHILE DRIVING 25 MPH, THE TEMPERATURE GAUGE INCREASED AND THE VEHICLE BEGAN TO OVERHEAT. ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT WAS UNAWARE IF SMOKE WAS PRESENT FROM UNDER THE HOOD. THE VEHICLE WAS TAKEN TO BRAMAN MIAMI (2060 BISCAYNE BLVD, MIAMI, FL 33137, (305) 720-2629) TO BE DIAGNOSED, BUT THE DEALER STATED THAT THERE WERE NO FACTORY WARRANTIES ON THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED NO RECALLS OR WARRANTIES PER THE VIN. THE FAILURE MILEAGE WAS 70,000. THE VIN WAS INVALID.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11152012November 16, 2018
WHEELS
CADILLAC ATS 2014 - WHEELS/TIRE RIMS - I PURCHASED THE CAR IN 2014 WITH MICHELIN RUN-FLAT LOW PROFILE TIRES. AS OF TODAY, NOVEMBER 16, 2018, I HAVE REPLACED 22 TIRES, DUE TO THE TIRE ITSELF SEPARATING FROM THE TIRE RIM. IN SEVERAL CASES THE CAR DID NOT INDICATE ON THE DISPLAY PANEL THIS PROBLEM EXISTED. THE BENEFIT OF THESE TIRES IS TO ALLOW YOU TO RIDE ON THEM FOR APPROXIMATELY 40-45 MILES. THE PROBLEM IS THE CAR DOES NOT ALWAYS INDICATE THE ISSUE ON THE DASHBOARD DISPLAY AND YOU DON'T KNOW HOW LONG YOU WERE ALREADY DRIVING WITH THE ISSUE. ALSO, ON OCCASION THE DISPLAY SHOWS PSI ZERO WHEN IT FIRST ALERTS YOU TO THE PROBLEM, WHICH REQUIRED ME TO BE TOWED AFTER WAITING ON THE SIDE OF THE ROAD FOR OVER AN HOUR. WHILE WAITING FOR THE TOW TRUCK, CAUSING DANGER TO MYSELF AND OTHER DRIVERS ON THE ROAD. WHEN I ADDRESSED THIS WITH THE DEALER, THEY INDICATED THE CAR DOES NOT REGISTER A TIRE ISSUE UNLESS THE INNER LINING OF THE TIRE IS RIPPED. WHEN DRIVING I AM CONSTANTLY WEAVING TO PREVENT ANY SIZE POT HOLE TO PREVENT ANOTHER TIRE EPISODE. THIS ALSO CAUSES A DANGEROUS SITUATIONS. THE TIRE AND/OR TIRE RIMS SHOULD BE INVESTIGATED, TO PREVENT ANY FUTURE HAZARDOUS DRIVING SITUATIONS FOR MYSELF AND OTHERS. I HAVE PICTURES OF A FEW OF THE TIRE RUBBER SEPARATED FROM THE TIRE RIM, AND ALSO HAVE ALL THE RECEIPTS FOR THE (21) TIRE REPLACEMENTS AND TOWING RECEIPTS IF NEEDED. INCIDENTS HAVE HAPPENED IN NY, NJ AND PA, THE CAR WAS IN MOTION WHEN THE CAR DISPLAY WOULD INDICATED A PROBLEM, HOWEVER, IN SEVERAL OF THE INCIDENTS I SAW THAT THE TIRE WAS SEPARATED FROM THE TIRE RIM, YET THE CAR DISPLAY DID NOT INDICATE AN ISSUE. I CAN BE CONTACTED ON MY CELL PHONE [XXX]. I INDICATED IT HAPPENED 11/16/18, THIS HAS HAPPENED ON MULTIPLE OCCASIONS, UP TO THIS DATE 21 TIRES HAVE BEEN REPLACED, IN ON INSTANCE 3-TIRES WERE REPLACED AT ONE TIME. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144831November 2, 2018
POWER TRAIN, UNKNOWN OR OTHER
TRANSMISSION SHIFT CABLE - TRANSMISSION GEAR SELECTION DOES NOT MATCH THE INDICATED GEAR CAUSING THE VEHICLE TO MOVE IN AN UNINTENDED OR UNEXPECTED DIRECTION. I WAS BACKING UP AND WENT TO PUT THE GEAR IN DRIVE AND I PRESSED THE GAS BUT THE CAR WENT BACKWARDS. I HIT THE BRAKE AND ATTEMPTED TO MOVE THE GEAR HANDLE AND IT SHIFTED FORWARD VERY LOOSELY. ALTHOUGH IT DISPLAYED DRIVE ON THE GEARBOX, WHEN I PRESSED THE GAS THE CAR WOULD STILL GO IN REVERSE. CAPITAL CADILLAC IN SMYRNA, GA LATER CONFIRMED THAT THE SHIFT CABLE NEEDED TO BE REPLACED BUT NEVER MENTIONED THIS RECALL "GENERAL MOTORS (GM) IS RECALLING APPROXIMATELY 90,750 MODEL YEAR 2013-2014 CADILLAC ATS, AND 2014 CADILLAC CTS VEHICLES. THE TRANSMISSION SHIFT CABLE ON THE AFFECTED ATS AND CTS VEHICLES MAY DETACH FROM EITHER THE BRACKET ON THE TRANSMISSION SHIFTER OR THE BRACKET ON THE TRANSMISSION. IN FACT, I WAS TOLD BY THE SERVICE ADVISOR AT CAPITAL CADILLAC THAT THE PART IS ON BACK ORDER AND THAT HE DIDN'T KNOW WHEN IT WOULD COME IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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