Cadillac ATS Complaints (2014)

104 consumer complaints on file.

#11465686May 23, 2022
POWER TRAIN
The contact owns a 2014 Cadillac ATS. The contact stated that the vehicle hesitated while attempting to accelerate. There was a howling sound coming from the driver’s side of the vehicle. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the rear differential failed and needed to be replaced. The vehicle not been repaired due to the part being on backorder. The manufacturer was not made aware of the failure. The contact stated that the vehicle was inoperable. The approximate failure mileage was 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460393April 11, 2022
POWER TRAIN
The contact owns a 2014 Cadillac ATS. The contact stated while driving 55 MPH on the highway the transmission was shifting irregularly and the vehicle started to decelerate. There was no warning light illuminated. The contact stated that the failure was intermittent. The contact was able to pull off to the side of the roadway and waited 10-15 minutes before restarting the vehicle. The contact was able to drive safely to an independent mechanic however, the vehicle was not diagnosed or repaired. The contact notified the manufacturer of the failure. The failure mileage was 105,396.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433272September 16, 2021
POWER TRAIN
transmission shift cable detach. The gear selected does not change for the vehicle to operate correctly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433277September 16, 2021
UNKNOWN OR OTHER
rear axle differential failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432511September 10, 2021
POWER TRAIN
The contact owns a 2014 Cadillac ATS. The contact stated while the vehicle was parked, the gear shifter was engaged but the vehicle failed to respond. There were no warning lights illuminated. The vehicle was towed to an independent mechanic who diagnosed that the transmission shift cable had detached, and the failure was related to NHTSA Campaign Number: 14V338000 (Power Train). The dealer was made aware of the failure and informed the contact that her VIN was not included in the recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416597May 14, 2021
UNKNOWN OR OTHER
WHITE HAZY WEB LIKE OBSTRUCTION SUDDENLY APPEARED ON THE DISPLAY OF THE CUE SYSTEM. IT OBSTRUCTS 35% OF THE SCREEN AND MAKES IT DIFFICULT TO UTILIZE THE BACK UP CAMERA. IT WAS FINE ONE DAY AND THEN THE OBSTRUCTION APPEARED THE NEXT DAY. IT IS GARAGE STORED AND I HAVE 44,000 ORIGINAL MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414428April 29, 2021
ELECTRICAL SYSTEM
STARTED MY CAR ONE DAY AND THE CUE SCREEN WAS BLACK AND UNRESPONSIVE. I DO NOT HAVE ANY FEATURES NEEDED TO FEEL SAFE IN MY CAR (BACK UP SCREEN, RADIO, BLUETOOTH, NAVIGATION, AIR CONDITIONING, TEMPERATURE CONTROL, ETC.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399290March 5, 2021
POWER TRAIN
TL* THE CONTACT OWNS A 2014 CADILLAC ATS. THE CONTACT STATED THAT OCCASIONALLY THE VEHICLE FAILED TO SHIFT INTO OTHER GEARS. THE VEHICLE WOULD BE RESTARTED AND SHIFTED INTO GEAR. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO LOCAL DEALER. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V338000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 49,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397224February 21, 2021
ELECTRICAL SYSTEM
THE CUE SCREEN CRACKED AND NO LONGER FUNCTIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386513January 4, 2021
POWER TRAIN
TL* THE CONTACT OWNS A 2014 CADILLAC ATS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE INDEPENDENTLY SHIFTED FROM AUTOMATIC TO AUTO-MANUAL MODE WITHOUT WARNING. THE VEHICLE WAS TOWED TO MURPHY CADILLAC, INC. (174 E HIBISCUS BLVD, MELBOURNE, FL 32901) AND WAS DIAGNOSED WITH A DEFECTIVE GEAR SHIFTER. THE CONTACT WAS INFORMED THAT THERE WAS A WARRANTY PLACED ON THE VEHICLE HOWEVER, THE WARRANTY HAD EXPIRED AUGUST 2020. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED A VOUCHER TOWARD THE COST OF REPAIR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385379December 29, 2020
UNKNOWN OR OTHER
CUESCREEN CUE PROBLEMS INCLUDE 'SPIDER WEBBING,' UNRESPONSIVE SCREENS, DOES NOT WORK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383313December 14, 2020
SEATS
TL* THE CONTACT OWNS A 2014 CADILLAC ATS. THE CONTACT STATED THE DRIVER'S SIDE SEAT WAS SAGGING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THERE WAS A HOLE IN THE HEATER PAD AND FOAM CUSHION NEEDED TO BE REPLACED. THE LOCAL DEALER WAS CONTACTED CASE [XXX AND XXX]. THE CONTACT CALLED THE MANUFACTURER HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362809October 5, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2014 CADILLAC ATS. THE CONTACT STATED THAT THE VEHICLE WAS SHIFTED INTO PARK HOWEVER, THE SHIFTER FAILED TO ENGAGE PROPERLY AS THE VEHICLE ROLLED BACKWARDS. THE CONTACT HAD TO APPLY THE PARKING BRAKES FOR THE VEHICLE TO STOP ROLLING. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO PETRO NISSAN (6248 US-98, HATTIESBURG, MS 39402) AND THE CONTACT WAS INFORMED THAT THE VEHICLE NEEDED TO BE DIAGNOSED BY AN AUTHORIZED CADILLAC DEALER. THE VEHICLE WAS NOT DIAGNOSED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V338000 (POWER TRAIN) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA FOR ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 42,180.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352473September 1, 2020
UNKNOWN OR OTHER
CUE SCREEN STOPPED WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351875August 28, 2020
UNKNOWN OR OTHER
CUE SYSTEM AND SCREEN BROKEN FOR SECOND TIME. SAFETY ISSUE EVERY TIME I DRIVE. UNABLE TO USE PHONE OR NAVIGATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351700August 27, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
AS I WAS DRIVING MY SCREEN WENT BLANK WHILE I WAS USING MY NAVIGATION SYSTEM TO GET AROUND AND ENDED UP BEING LOST AND HAD TO STOP AND ASK FOR DIRECTIONS ON HOW TO GET BACK HOME. THE CUE SYSTEM WENT DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350724August 21, 2020
UNKNOWN OR OTHER
CADILLAC QUE DOES NOT WORK. CHANGES CHANNELS ON ITS ON. TOUCH SCREEN DON'T WORK. CAN'T CHANGE CHANNELS. CAN'T USE HANDS FREE BLUE TOOTH. CHANGES ON THE DASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348849August 12, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2014 CADILLAC ATS. THE CONTACT STATED THAT THE GEAR SHIFTER CEASED IN PARK. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT CALLED THE ED MORSE CADILLAC TAMPA DEALER LOCATED AT 101 E FLETCHER AVE, TAMPA, FL 33612, AND WAS ADVISED TO BRING THE VEHICLE IN FOR A DIAGNOSTIC TEST. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V338000 (POWER TRAIN) AND WAS INFORMED THAT THE RECALL WAS CLOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340687July 21, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 CADILLAC ATS. THE CONTACT STATED THAT THE TOUCH SCREEN FAILED TO OPERATE AS NEEDED. THE CONTACT SPOKE WITH DELAWARE CADILLAC (1606 PENNSYLVANIA AVE, WILMINGTON, DE 19806) WHERE THEY OFFERED HER NO ASSISTANCE. THE CONTACT WAS PROVIDED AN ESTIMATE FOR THE REPAIR, BUT WAS INFORMED THAT THE REPAIR WAS NOT GUARANTEED TO FIX THE FAILURE. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340351July 20, 2020
POWER TRAIN, UNKNOWN OR OTHER
REAR LEFT/REAR RIGHT AXLE SEALS LEAKING REPORTED TO ME ON 06/01/2020 WHILE 2014 ATS WAS IN FOR SERVICE FOR TIRES AND COOLANT LEAK MILEAGE 71,538. I WAS ADVISED IT'S A VERY SLOW DRIP AND IT DOESN'T NEED TO BE TAKEN CARE OF RIGHT AWAY BUT TO KEEP AN EYE ON IT VEBALLY OVER THE PHONE. I LOOKED BACK ON MY SERVICE RECORDS AND THE LEAK WAS DETECTED ON 03/20/2020 BY THE DEALER BUT R.0 CLOSURE DATE IS NOTED AS 03/18/2020 I WAS NOT MADE AWARE OF A CRITICAL REPAIR NEEDED ON THE DRIVE AXLE (REAR DIFFERENTIAL LEAK) ODOMETER ON 03/18/2020 59,750. THE SEALS SHOULD NOT BE BREAKING AT THIS MILEAGE... THIS SHOULD BE COVERED UNDER WARRANTY. IT'S A MASSIVE ISSUE WITH THE CADILLAC ATS. THIS IS GOING TO COST AROUND $1500.00 TO FIX NOW... WHICH IS OBSURD. THIS IS A SAFETY HAZARD TO DRIVE THE CAR LIKE THIS AS PER MANY ONLINE REPORTS THAT I'VE READ ONLINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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