Buick Regal Complaints

3,261 consumer complaints on file.

#10501015March 2, 2013
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL, FUEL/PROPULSION SYSTEM, STEERING, SUSPENSION
2000 REGAL BUICK WITH LOW MILEAGE DIDN'T PASS NH STATE INSPECTION BECAUSE OF CODE P0440 EVAPORATION EMISSION CONTROL SYSTEM. WHEN LOOKING AT GM RECALL THERE WERE 248 OTHER 2000 BUICK RECALLS WITH THE SAME ISSUE REPORTED TO GENERAL MOTORS.THIS CODE HAS TO DO WITH THE FUEL SYSTEM, GAS LINES AND STORAGE TANK AND CAN BE VERY DANGEROUS AND CATCH THE CAR ON FIRE.I DID CALL GM AND FILED A CLAIM BUT THEY REALLY DON'T CARE.ALSO THERE IS A STEERING/SUSPENSION STEERING LINKAGE FREE PLAY. WHEN DOING RESEARCH ON THIS THERE WAS A RECALL (76128) AND 979 PEOPLE ALSO REPORTED THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500951March 1, 2013
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
I HAD STOPPED AT STORE ON WAY HOME FROM WORK. WHEN I CAME OUT OF STORE I NOTICED SMOKE COMING FROM UNDER THE HOOD OF MY CAR. I POPPED THE HOOD AND SAW MY ENGINE ON FIRE AND PROCEEDED TO TRY AND PUT THE FIRE OUT. I TOOK MY JACKET OFF AND STARTED HITTING THE ENGINE AND THIS BURNED UP MY JACKET AND SCORCHED MY HAND. AN EMPLOYEE FROM THE STORE CAME OUT WITH A FIRE EXTINGUISHER AND PUT OUT THE FIRE. THE FIRE DEPARTMENT WAS CALLED BUT FIRE WAS OUT BEFORE THEY GOT THERE. IT BURNED UP THE ENTIRE TOP AND SIDES OF MY ENGINE. THEIR WAS A RECALL THAT WOULD HAVE STOPPED THIS BUT I DID NOT RECEIVE IT. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10500530February 26, 2013
STEERING
TL* THE CONTACT OWNS A 2012 BUICK REGAL. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING PULLED TO THE LEFT INDEPENDENTLY. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS BUT NO CAUSE OF FAILURE WAS FOUND. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10497675February 10, 2013
ENGINE
IN DEC OF 2012, MY ALTERNATOR BELT BROKE, SO I HAD MY BUICK TOWED TO A MECHANIC I HAVE BEEN USING FOR THIS VEHICLE. I WAS DRIVING MY CAR AFTERWARDS ABOUT 2 WEEKS AND THE LOW WINDSHIELD FLUID LIGHT CAME ON,...SO I LIFTED THE HOOD AND I FIND MY OIL CAP SMOLDERING AND MY SPARK PLUG WIRES CHARRED.....EVEN THOUGH I TOOK THIS TO THE DEALERSHIP FOR THE RECALL...THE RECALL DIDN'T ADDRESS A MECHANIC CHANGING THE WIRE ROUTING OF THE CAR. THE ISSUE IS OIL LEAKING TO THE HEAT SHIELD AND CATCHING ON FIRE....NOT WHERE THE SPARK PLUGS WERE SITUATED. I REPLACED THE VALVE GASKET AND PLUGS/WIRES. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10496899February 8, 2013
SUSPENSION
WHILE DRIVING ON A SLIGHTLY BUMPY, SNOW COVERED ROAD IN TOWN, I HEARD A "THUNKING SOUND" WHENEVER I HIT A ROUGH PATCH OF PAVEMENT. AS I LISTENED CLOSER IT ALSO HAPPENED ON CLEAR PAVEMENT. IT SEEMED TO BE COMING FROM THE LEFT FRONT SECTION OF THE CAR. BRAKES AND STEERING WERE FINE. NO RED LIGHTS WERE FLASHING. THE MECHANIC SAID IT WAS A BROKEN SWAY BAR, WHICH BROKE AT THE END WHERE THE METAL WAS CRIMPED. SORRY TO SAY IT NEEDED TO BE REPLACED BY ANOTHER SWAY BAR WITH EXACTLY THE SAME CONSTRUCTION, WHICH WAS PART OF THE PROBLEM - THE NEW ONE WAS ALSO CRIMPED AND EVENTUALLY WOULD PROBABLY BREAK IN THE SAME PLACE. SOUND TO ME LIKE A FLAW IN THE CONSTRUCTION OF THE SWAY BAR. ISN'T THERE A BETTER WAY TO MAKE THESE SWAY BARS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496558February 6, 2013
ENGINE
AFTER RETURNING HOME FROM SHOPPING, ROUGHLY 20 MILE DRIVE, I PARKED THE CAR IN OUR ATTACHED 3 CAR GARAGE. I WENT INSIDE, VISITED BRIEFLY WITH MY HUSBAND, FIXED A SALAD AND WAS EATING WHEN I HEARD A NOISE. AS I OPENED THE DOOR FROM THE KITCHEN TO THE GARAGE, I FOUND THE GARAGE WAS FULL OF SMOKE AND CALLED 911. I ESTIMATE THE TIME FROM SHUTTING OFF THE CAR UNTIL WE CALLED 911 TO BE 10 TO 15 MINUTES. AS FAR AS I KNOW, THE VEHICLE IS NOT UNDER RECALL BASED ON THE GM WEB SITE LISTING RECALLS BY VIN; HOWEVER, OUR EXPERIENCE SURE SOUNDS VERY SIMILAR TO THE INVESTIGATIONS THAT RESULTED IN SIGNIFICANT RECALLS OF SIMILAR MAKE, MODEL AND YEAR VEHICLES. THIS VEHICLE DID HAVE A SERVICE NOTICE THAT PAID FOR REPLACEMENT OF THE CATALYTIC CONVERTER ROUGHLY 2 YRS AGO. THE CAR WAS RUNNING ROUGH 6 MOS PRIOR TO THE FIRE. REPAIRS WERE MADE AT THE GM DEALERSHIP WHERE WE PURCHASED THE CAR. REPAIRS SEEMED TO CORRECT THE PROBLEM. THE FIRE DESTROYED THE BUICK AND THE CAR PARKED NEXT TO IT. THERE WAS SIGNIFICANT DAMAGE TO THE 3RD CAR. ALL GARAGE CONTENTS WERE LOST. WE ARE OUT OF OUR HOUSE AND WILL BE LIVING IN AN APT FOR 6 MONTHS. THERE WAS SIGNIFICANT DAMAGE TO OUR HOME, $100K PLUS. OUR INSURANCE COMPANY SENT A FIRE INVESTIGATOR. GM SENT A FIRE INVESTIGATOR. WE HAVE NOT SEEN EITHER REPORT. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10496411February 5, 2013
ELECTRONIC STABILITY CONTROL (ESC)
ON DECEMBER 12, 2012 , SHORTLY AFTER SUNSET, MY WIFE AND I WERE DRIVING ON A RURAL ROAD AT ABOUT 30 MPH. I WAS IN THE FRONT PASSENGER SEAT. I REACHED OVER TO SWITCH THE RADIO FROM SIRIUS TO FM, BUT INADVERTENTLY HIT THE ENGINE ON/OFF BUTTON, LOCATED ABOUT 2 CM FROM THE RADIO BUTTON. WHEN I HIT THE BUTTON, THE ENGINE WENT OFF, WE LOST ALL INTERNAL AND EXTERNAL LIGHTS, AND THE CAR SLOWED DRAMATICALLY. IT WAS TERRIFYING. WE MANAGED TO PULL THE CAR TO SIDE OF THE ROAD. HAD WE BEEN ON A MAJOR HIGHWAY, A MAJOR COLLISION AND PILE-UP LIKELY WOULD HAVE FOLLOWED. WHEN WE REPORTED THE INCIDENT TO THE DEALERSHIP, IT INITIALLY CLAIMED THE CAR'S INTERNAL CONTROLS WOULD PREVENT THE ENGINE FROM TURNING OFF WHILE THE CAR WAS MOVING BUT SUBSEQUENT DEALER TESTS DISCLOSED EVEN A SLIGHT TOUCH OF THE POWER BUTTON SHUT OFF ALL POWER. I REPORTED IT TO BUICK AND BUICK ASKED THE DEALER TO RECONFIRM THE TESTS, WHICH IT DID. THE DEALERSHIP SEEMED VERY CONCERNED ABOUT THE SAFETY PROBLEM BUT SAID BUICK NEEDED TO RESOLVE THE ISSUE. BUICK SAID THE CAR OPERATED AS DESIGNED AND THERE WAS NOTHING MORE IT COULD DO. I AM NOT SATISFIED WITH BUICK'S RESPONSE; NOR SHOULD THIS AGENCY. AT THE TIME OF PURCHASE, I WAS GIVEN NO WARNING ABOUT THIS POTENTIALLY LIFE THREATENING HAZARD. ALTHOUGH THE DRIVERS' MANUAL CONTAINS MANY HIGHLIGHTED WARNINGS, IT ONLY MENTIONS THE ENGINE SHUT OFF IN PASSING. QUOTING 9-18 OF THE DRIVERS' MANUAL: "DO NOT TURN OFF THE ENGINE WHEN THE VEHICLE IS MOVING. THIS WILL CAUSE A LOSS POWER ASSIST IN THE BRAKE AND STEERING SYSTEMS AND DISABLE THE AIRBAG." NOTHING ELSE WAS SAID. THE CLOSE PROXIMITY OF THE PRIMARY CONTROL FOR RADIO CHANNEL SELECTION TO THE POWER BUTTON, AND THE POTENTIALLY LETHAL CONSEQUENCES OF INADVERTENTLY HITTING THE POWER BUTTON IS AN INHERENTLY DANGEROUS DESIGN FLAW. THE LACK OF EXPLICIT WARNINGS EXACERBATES THIS ALREADY SERIOUS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490626January 1, 2013
ELECTRICAL SYSTEM
THE CAR WENT COMPLETELY DEAD AFTER STOPPING AT THE BANK FOLLOWING 25 MINUTES OF DRIVING. THERE IS NO POWER, THE KEY IS LOCKED IN THE IGNITION, AND CANNOT BE JUMPSTARTED BY USING ANOTHER CAR. IT CAN JUMPSTART WITH A MACHINE AND RUN FOR A FEW MINUTES, AFTERWARDS IT INSTANTLY DIES AND LOCKS IN PLACE. THIS HAPPENED WHEN I WAS ON A REGULAR STREET, LUCKILY WITH NO TRAFFIC AT THE TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485466November 10, 2012
SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), STEERING
1ST TIME VEHICLE WHEELS AND STEERING COMPLETELY LOCKED UP WHEN MAKING A RIGHT TURN BLOCKING TRAFFIC AND HAD TO BE TOWED AFTER POLICE AND NO ONE COULD RELEASE IT. AFTER HAVING TOWED THE VEHICLE TO MY HOME. I WAS ABLE TO RELEASE THE LOCK AND TESTED IT BEFORE I DECIDED TO DRIVE IT TO A GAS STATION FOR GAS. AS I PULLED OUT OF THE GAS STATION THE VEHICLE LOCKED UP AGAIN BLOCKING TWO LANES OF TRAFFIC COMING AT ME ON A 4 LANE COUNTY ROAD. I SENT A LETTER TO GM REPORTING THE PROBLEM AND THE REPAIR THAT WAS DONE, BUT I AM VERY CONCERNED THAT THERE MAY BE OTHER VEHICLES ON THE ROAD THAT COULD END UP WITH MANY DEATHS. AND I AM NOT CONFIDENT THAT MY PROBLEM HAS BEEN SOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10480109October 15, 2012
SUSPENSION
TL* THE CONTACT OWNS A 1998 BUICK REGAL. THE CONTACT STATED THE REAR TRAIL MOUNT FRACTURED WHILE DRIVING 35 MPH. THE CONTACT HEARD A LOUD THUMPING NOISE, CAUSING THE VEHICLE TO SINK ON ONE SIDE. THE CONTACT THEN APPLIED THE BRAKES AND THE VEHICLE BECAME UNCONTROLLABLE. THE CONTACT THEN STOPPED THE VEHICLE AND NOTICED THE TIRE SEPARATION CAME FROM THE TRAILING MOUNT. THE VEHICLE WAS TAKEN TO THE CONTACT'S RESIDENCE AND WAS NOT TAKEN TO A MECHANIC OR A DEALER FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 254,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10480187October 15, 2012
VEHICLE SPEED CONTROL, SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 BUICK REGAL. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY. THE BRAKE WARNING LIGHT WAS ILLUMINATED AT THE TIME OF THE FAILURE. THE CONTACT WAS ABLE TO RESTART THE VEHICLE BUT THE WARNING LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS NOTIFIED BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10480191October 15, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT WHILE DRIVING 3 MPH IN A PARKING LOT, THE VEHICLE BEGAN TO ACCELERATE INDEPENDENTLY. THE VEHICLE WAS FINALLY BROUGHT TO A STOP. THE CONTACT STATED THAT A RED WARNING LIGHT WAS BLINKING ON THE SHIFTER PRIOR TO THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND INSTRUCTED THE CONTACT TO TAKE THE VEHICLE TO A DEALER. THE DEALER REPROGRAMMED THE VEHICLE BUT AFTER THE REPAIR, THE FAILURE RECURRED ALONG WITH THE TRUNK OF THE VEHICLE OPENING INDEPENDENTLY. THE MANUFACTURER WAS NOTIFIED AND ADVISED THAT THEY WOULD GET BACK WITH HER AT A LATER DATE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479716October 11, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH THE CONTACT TURNED INTO A PARKING SPACE WHEN THE VEHICLE SUDDENLY ACCELERATED INDEPENDENTLY AND CRASHED INTO THE WALL OF A BUILDING. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE FROM THE SCENE. THE VEHICLE WAS TAKEN TO AN AUTO SHOP FOR REPAIR TO THE UNDER CARRIAGE DAMAGE CAUSED BY THE CRASH. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 7,350.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10478467October 3, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 BUICK REGAL. THE CONTACT STATED THAT WHILE TRAVELING 65 MPH, ALL OF THE LIGHTS ON THE INSTRUMENT PANEL FAILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479022October 2, 2012
VISIBILITY:WINDSHIELD WIPER/WASHER
2003 BUICK REGAL. CONSUMER WRITES IN REGARDS TO WINDSHIELD WIPERS ON GENERAL MOTORS VEHICLES *TGW THE CONSUMER STATED THE WINDSHIELD WIPER ARM FELL OFF HIS DAUGHTER'S VEHICLE, WHILE DRIVING IN INCLEMENT WEATHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10476686September 21, 2012
ENGINE
TL* THE CONTACT OWNS A 2012 BUICK REGAL. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE BEGAN TO JERK ABNORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS AND THE TECHNICIANS WERE ABLE TO DUPLICATE THE FAILURE HOWEVER, THEY WERE UNABLE TO REPAIR THE FAILURE. THE VEHICLE WAS RETURNED TO THE DEALER WEEKS LATER WHERE THE DEALER ADVISED THE CONTACT THAT THE VEHICLE HAD A DAMAGED SPARK PLUG. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND ESCALATED HER CASE STATING THAT THEY WOULD REMAIN IN CONTACT WITH THE CONTACT. IN THE INTERIM, THE VEHICLE BEGAN TO MAKE A RUMBLING NOISE WHEN SHE MADE TURNS. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 9,135 AND THE CURRENT MILEAGE WAS 9,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475005September 11, 2012
WHEELS, TIRES:TEMPORARY/EMERGENCY SPARE TIRE
AFTER MUCH RESEARCH I FOUND THERE IS NO COMPACT SPARE TIRE AND WHEELS FOR THE GRAND SPORT VERSION OF THE 2012 BUICK REGAL ANYWHERE I COULD FIND. THEY ONLY PROVIDE AN INFLATER KIT. MY LAST 3 FLATS COULD NOT BE REPAIRED WITH THE INFLATER BECAUSE OF THE TYPE DAMAGE. NO WRITTEN DOCUMENTATION THAT I HAVE OBTAINED STATED THIS FACT. THE PROBLEM IS THAT WE HAVE FAMILY IN THE MIDDLE OF PENNSLYVANIA AND HAVE TO TRAVEL THROUGH THE MOUNTAINS WHERE THERE IS NO CELL PHONE CONDUCTIVITY (THAT ELIMINATES THE ROADSIDE ASSISTANCE) A REGULAR TRIP IS FOR THANKSGIVING AND WE HAVE EXPERIENCED SOME EXTREME WEATHER DURING SOME OFF THESE TRIPS WITH MINIMAL TRAFFIC DUE TO THE WEATHER. THEREFORE WE COULD HAVE A FLAT AND BE STRANDED DURING A SNOW STORM. I BELIEVE THIS IS AN UNSAFE CONDITION.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472589August 27, 2012
STEERING
TL* THE CONTACT OWNS A 1998 BUICK REGAL. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE POWER STEERING FAILED. THE CONTACT MENTIONED THAT HE ATTEMPTED TO MAKE A LEFT TURN BUT HAD DIFFICULTY MANEUVERING THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471904August 22, 2012
POWER TRAIN, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 BUICK REGAL. THE CONTACT STATED THAT THE VEHICLE RPMS IDLES HIGH AND THE VEHICLE FAILED TO ACCELERATE OVER 45MPH. ALSO, THE CONTACT MENTIONED THAT THE DOORS FAILED TO UNLOCK WITH THE REMOTE CONTROL AND AS A RESULT, SHE HAD TO USE THE KEY TO UNLOCK THE DOORS. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES WHO WAS UNABLE TO DUPLICATE THE FAILURE BUT DECIDED TO REPROGRAMMED THE VEHICLE COMPUTER SYSTEM AS A SAFETY PRECAUTION. THE REMEDY FAILED TO REPAIR THE PROBLEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 19 AND THE CURRENT MILEAGE WAS 1,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468998August 2, 2012
STEERING
TL* THE CONTACT OWNS A 1998 BUICK REGAL. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH IN A PARKING LOT, A LOUD NOISE EMITTED WHEN TURNING THE STEERING WHEEL. THE CONTACT WAS ABLE TO CONTINUE DRIVING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO STATED THAT THE RACK AND PINION WOULD NEED TO BE REPLACED. THE LOWER BEARING ASSEMBLY WAS REPLACED, BUT DID NOT CORRECT THE FAILURE. THERE WAS A RECALL RELATED TO THE DEFECT ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 03V527000 (STEERING:RACK AND PINION). THE VIN WAS INELIGIBLE UNDER THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 108,330.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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