Buick Park Avenue Complaints

1,366 consumer complaints on file.

#10095868October 16, 2004
FUEL SYSTEM, GASOLINE:DELIVERY
MY 2000 BUICK PARK AVENUE WAS RECALLED FOR A DANGEROUS FUEL PUMP (NHTSA ID # 04V090000). WHILE MY CAR WAS AT A BUICK SERVICE CENTER TO REPLACE THE DEFECTIVE FUEL PUMP, THE DIAPHRAM OF THE NEW FUEL PUMP RUPTURED, SPRAYING GASOLINE WHICH IMMEDIATELY CAUGHT FIRE. SINCE THIS HAPPENED IN THE GARAGE, THE MECHANICS IMMEDIATELY PUT OUT THE FIRE, SO ONLY A FEW WIRES AND FUELS LINES APPEARED TO BE DAMAGED. ALTHOUGH THE BUICK SERVICE CENTER IS NOW REPAIRING THE DAMAGE,, THIS INCIDENT SUGGESTS THAT THE DIAPHRAM OF THE BUICK'S FUEL PUMP IS STILL DEFECTIVE. THE SERVICE MANAGER COULD NOT SAY WHETHER GM WOULD INVESTIGATE THIS FIRE, I'M REPORTING IT TO NHTSA SO THAT YOU MAKE SURE MY CAR IS SAFE. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10097466October 15, 2004
FUEL SYSTEM, GASOLINE:DELIVERY
INTAKE MANIFOLD AND FUEL PRESSURE REGULATOR FAILURE. *BF THE CONSUMER INDICATED THAT THE INTAKE RUPTURE IS MORE SEVERE THAN THE MANUFACTURER STATED. THE CONSUMER ALSO INDICATED TAT THE RECALL HAS A DOMINO EFFECT WHICH CAUSES THE ENTIRE ENGINE TO FAIL. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092291October 15, 2004
STRUCTURE:FRAME AND MEMBERS
WHILE DRIVING AT 25 MPH. THE CONSUMER HEARD A LOUD NOISE COMING FROM THE FRONT END. AS RESULT, THE CONSUMER LOST THE STEERING AND CONTROL OF THE VEHICLE. WHEN THE VEHICLE STOPPED, THE CONSUMER FOUND THE BACK OF THE ENGINE FELL TO THE STREET. THE VEHICLE WAS TOWED TO AN INDEPENDENT SHOP AND THE MECHANIC INDICATED TO THE CONSUMER THE BOTH BOLTS AND THE SUB-FRAME WERE BROKE. *JB THERE WAS NO WARNING. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095328October 7, 2004
WHEELS:LUGS/NUTS/BOLTS/STUDS
5 STUDS BROKE OFF THE FRONT RIGHT WHEEL ON THREE SEPARATE OCCASIONS. DEALER AND THE MANUFACTURER WERE BOTH CONTACTED.*AK IN THE FIRST PHOTO SENT IN BY THE CONSUMER THE OUTSIDE EDGE WAS MILLED CORRECTLY AND SITS AGAINST THE ROTOR. IN THE SECOND PHOTO THE OUTSIDE EDGE WAS MILLED OFF. *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093571October 4, 2004
ENGINE AND ENGINE COOLING:COOLING SYSTEM
NO ENGINE FAILURE YET....I AM CONSUMING ALMOST AS MUCH ANTIFREEZE AS I AM GASOLINE. JUST KIDDING, BUT IN LESS THAN 1000 MILES I HAVE USED 11/2 GALLONS OF DEXCOOL ANTIFREEZE. I CAN FIND NO LEAKAGE ON MY GARAGE FLOOR, BUT IT SURE IS GOING SOMEWHERE. AM I IN EMINENT DANGER OF ENGINE FAILURE?????*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089742September 29, 2004
SEAT BELTS:FRONT:RETRACTOR
FRONT PASSENGER SEAT BELT WILL NOT RETRACT FROM IT RETRACTOR, LEAVING PASSENGER WITHOUT ANY RESTRAINT WHILE DRIVING. DEALER NOTIFIED. *AK SEAT BELT ON FRONT PASSENGER SIDE WILL NOT EXTEND RETRACTOR IS LOCKED UP. *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089583September 28, 2004
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
VEHICLE BATTERY FAILED. CONSUMER WAS UNABLE TO EXIT THE VEHICLE. DEALER WAS NOT NOTIFIED AT THIS TIME. *AK THE BATTERY CABLE CAME LOOSE WHILE THE CONSUMER WAS SITTING IN THE VEHICLE. AS A RESULT THE CONSUMER WAS UNABLE TO EXIT THE VEHICLE USING THE POWER DOOR LOCKS. THE CONSUMER WAS ABLE TO EXIT THE VEHICLE BY UNLOCKING THE DOORS MANUALLY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092905September 15, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER
DESIGN FLAW WITH WINDSHIELD WIPER EQUIPMENT.*MR WHILE DRIVING IN RAINY WEATHER THE VEHICLE'S WIPER DISCONNECTED FROM THE WIPER ARM. THE PLASTIC CLIP WHICH SECURED THE WIPER TO THE ARM RELEASED TOO EASILY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091084September 15, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL, VEHICLE SPEED CONTROL
ANTI-FREEZE LEAK THROUGH THE UPPER INTAKE MANIFOLD PAST THE EGR VALVE AND THROTTLE BODY, ENGINE RAN HOT, HYDROSTATIC ENGINE LOCK. CAR HAD TO BE TOWED, UPPER INTAKE MANIFOLD HAD TO BE REPLACED, SPARK PLUGS, AND THERMOSTAT. OTAL COST $685.75. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092717September 13, 2004
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, STRUCTURE:BODY:DOOR, ENGINE AND ENGINE COOLING:ENGINE, FUEL SYSTEM, GASOLINE:DELIVERY
CONSUMER CONCERNED THAT AUTO SAFETY DATA WON'T BE RELEASED TO THE PUBLIC. *NM THE CONSUMER BELIEVED THAT THE PUBLIC HAD THE RIGHT TO KNOW ABOUT DEFECTS REGARDING ALL VEHICLES. THE CONSUMER PURCHASED A VEHICLE WHICH HAD NUMEROUS PROBLEMS, SUCH AS A MOLDING REAR DOOR, A BROKEN DOOR HANDLE AND A NEW ENGINE AND FUEL PRESSURE REGULATOR WAS NEEDED. AFTER THE CONSUMER WAS TOLD THE FUEL PRESSURE REGULATOR NEEDED TO BE REPLACED, HE SOLD THE VEHICLE AND ANOTHER COUPLE ENDURED PROBLEMS SUCH AS AN ONGOING PROBLEM WITH THE BATTERY DYING. THE OTHER COUPLE WAS TOLD IN JAN 2004 THE REGULATOR HAD BEEN RECALLED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091524August 30, 2004
FUEL SYSTEM, GASOLINE
1998 BUICK PARK AVENUE DEFECTIVE FUEL PRESSURE REGULATOR. *MR (LEAKING FUEL REGULATORS) ON FEBRUARY 11, 2003, THE FUEL PRESSURE REGULATOR WAS REPLACED ON THE VEHICLE. THE CONSUMER FOUND THAT RECALL# 03V473000 WAS ISSUED. THE CONSUMER WAS DENIED REIMBURSEMENT. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088709August 27, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
THE SEVICE ENGINE LIGHT CAME ON AND WITHIN A DAY OR TWO MY CAR KEPT NEEDING COOLANT. I SCHEDULED AN APPOINTMENT WITH A BUICK DEALER BUT THE NEXT DAY THE CAR WOULDN'T START. I HAD IT TOWED TO THE DEALER AND WITHIN HOURS OF GETTING THERE I WAS TOLD THERE WAS AN UPPER AND LOWER INTERNAL MANIFOLD LEAK. THE SERVICE PERSON TOLD ME THAT HE WAS FAMILIAR WITH THE PROBLEM BUT WOULD NOT SAY IT WAS A DESIGN FLAW. WHY WOULD A DEALER CARRY A MANIFOLD THAT IS A NON-MOVING PART BUT A CAST PIECE OF IRON IF THIS WAS NOT CONTINUAL PROBLEM? I WORK IN A FOUNDRY FOR CATERPILLAR THAT MAKES CAST BLOCKS AND HEADS AND WAS TOLD BY AN ENGINEER THIS IS A BAD DESIGN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083781August 20, 2004
AIR BAGS:FRONTAL
THE CONSUMER'S VEHICLE WAS INVOLVED IN A HEAD ON COLLISION, AND THE AIR BAGS DID NOT DEPLOY. THE VEHICLE HIT A TRACTOR TRAILER. *AK *SC *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10081997August 20, 2004
ENGINE AND ENGINE COOLING:ENGINE, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
THE CONSUMER STATED THAT INTAKE MANIFOLD FAILED, ALLOWING COOLANT TO GET INSIDE THE ENGINE. THIS COST $1200.00 TO REPAIR. THE CONSUMER CALLED THE MANUFACTURER AND SPOKE WITH A REPRESENTATIVE, WHO BASICALLY TOLD HIM THAT THEY COULD NOT HELP. THE CONSUMER CALLED THE BUICK DEALER AND WAS TOLD THAT THIS WAS A COMMON PROBLEM AND BUICK WILL NOT DO ANYTHING ABOUT IT. BUICK SERVICE DEPARTMENT TOLD CONSUMER THEY KEPT A NUMBER OF THEM BECAUSE OF THIS PROBLEM. *AK WHEN THE CONSUMER ATTEMPTED TO START THE ENGINE, THE STARTER HOUSING BROKE. THE MECHANIC FOUND THE ENGINE FULL OF COOLANT AND TRACED THE PROBLEM TO AN UPPER INTAKE FAILURE DUE TO HEAT FROM THE EGR PASSAGE ERODING AWAY THE PLASTIC MANIFOLD CAUSING COOLANT TO LEAK INTO THE ENGINE. THE CONSUMER REQUESTED REIMBURSEMENT. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089366August 19, 2004
FUEL SYSTEM, GASOLINE:DELIVERY, ELECTRICAL SYSTEM:STARTER ASSEMBLY
VEHICLE'S MANIFOLD IS CRACKED. *MR THE VEHICLE WOULDN'T START AND A NEW BATTERY WAS NEEDED. IT WAS FOUND THAT THE MANIFOLD HAD CRACKED. THE CONSUMER REQUESTED REIMBURSEMENT DUE TO THE FACT THAT THE WARRANTY INSURANCE DENIED COVERAGE. THE CONSUMER RECEIVED A RECALL LETTER SEVERAL MONTHS AFTER THE PROBLEM OCCURRED. *SC THE STARTED HOUSING WAS ALSO CRACKED. THE CONSUMER HAS SINCE TRADED THE VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086329August 6, 2004
STEERING:RACK AND PINION:PINION SHAFT, STRUCTURE:FRAME AND MEMBERS
AUG4,2004: :15AM ON MY WAY TO WORK FOR AN EARLY START I WAS 2 MINUTES INTO MY DRIVE. I NOTICED A SLIGHT LOSS OF ASSIST FROM THE POWER STEERING. THE SYMTOMS WERE TYPICAL OF A SLIPPING BELT OR LOW POWER STEERING FLUID. FROM THE STOP AT THE CORNER OF HILLSIDE AND HWY60 I PROCEEDED TO TURN RIGHT, BUT AS I STRAIGHTENED THE WHEEL ENTERING THE RIGHT LANE THE STEERING WENT TIGHT WITH A CLUNK AND THE STEERING WHEEL WAS FREEWHEELING. BEFORE I COULD STOP I FOUND MYSELF IN THE LEFT LANE STARING DOWN A SEMI COMING DOWN THE HILL. FORTUNATELY HE WAS ALERT AND HAD ENOUGH ROOM TO STOP. I TALKED TO THE DRIVER AND SUGGESTED BACKING MY CAR UP TO THE SHOULDER ON THE RIGHT SIDE (NORTH) OF THE ROAD. THE ANGLE OF THE TIRES IF THEY HELD CURRENT POSITION WOULD PLACE ME ON THE SHOULDER JUST EAST OF HILLSIDE. THE SEMI BLOCKED ALL TRAFFIC FROM THE WEST AND WHEN THE EAST TRAFFIC CLEARED I PROCEEDED. I WENT ABOUT TEN FEET AND THEN THE TIRES TURNED AND I WAS SITTING 90DEGREE TO THE ROAD BLOCKING THE LEFT LANE. AT THIS POINT ALL I COULD DO WAS DIRECT TRAFFIC AROUND MY CAR. WITH THE HELP OF TWO GOOD GENTLEMEN WE DIRECTED TRAFFIC UNTIL A TOW TRUCK ARRIVED. IN THE PAST I HAVE HAD VEHICLES WITH WORN PARTS. TIE ROD ENDS, UPPER AND LOWER BALL JOINTS, OR IDLER ARM. FAILURE IS INCREMENTAL OVER DAYS OR WEEKS. SYMPTOMS OF SHUTTERING OR PULLING INDICATE THE CAR NEEDS SERVICING SOON. NEVER HAS ANY COMPONENT JUST FAILED WITH A LOSS STEERING. THIS TIME WAS DIFFERENT; THE FAILURE WAS CATASTROPHIC. AN INSTANT LOSS OF STEERING AS THE WHOLE CRADLE DROPPED. FURTHERMORE THIS PROBLEM IS NOT NEW OR UNHEARD OF. THE FOLLOWING WEB PAGE INDICATES A RECALL TO CARS OF SIMILAR DESIGN AS FAR BACK AS 1988. C:\WINNT2\PROFILES\GFENSKE\DESKTOP\ITS NOT HOT IN DEATH VALLEY AND IT DOESNT SNOW HARD IN BUFFALO.HTM RECALL # 00V-189,NUMBER CARS RECALLED 713,435 FRONT ENGINE CRADLE BOLTS PULL THROUGH CORRODED RETAINERS & STEERING SHAFT SEPARATES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087210August 4, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
WHILE DRIVING 30 MPH CONSUMER NOTICED WHITE SMOKE COMING FROM THE VEHICLE. IT WAS TOWED TO THE REPAIR SHOP AND THEN TO THE DEALER FOR REPAIRS. CONSUMER WAS CONCERNED THAT THE INTAKE MANIFOLD GASKET WAS MADE OF PLASTIC. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10079549July 30, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
WHEN THE BRAKE PEDAL WAS DEPRESSED IT ALMOST WENT TO THE FLOOR. THIS RESULTED IN THE VEHICLE NOT STOPPING IMMEDIATELY. TNE VEHICLE WAS TAKEN TO THE MECHANIC WHO DETERMINED THAT FRONT BRAKE PAD SEPARATED FROM THE STEEL AND WAS JUST LYING THERE. THE BRAKE PAD STILL HAD 50% OF WEAR REMAINING. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083777July 29, 2004
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING AT 40 MPH CONSUMER HEARD ALOUD NOISE COMING FROM THE ENGINE AND VEHICLE STALLED. THIS CAUSED THE LOSS OF STEERING, AND THE BRAKES. DEALER HAS BEEN NOTIFIED. AN INDEPENDENT SHOP DETERMINED THAT ENGINE NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081403July 26, 2004
STEERING:RACK AND PINION
THE CONSUMER COMPLAINED ABOUT THE RACK AND PINION STEERING PROBLEM WHICH WAS BEING RECALLED BY THE MANUFACTURER. THE CONSUMER CONTACTED THE MANUFACTURER, BUT BECAUSE OF THE VIN CONSUMER WAS DENIED ANY ASSISTANCE. *AK THE PROBLEM WAS NOTICED AFTER THE VEHICLE WAS FIRST PURCHASED. THERE WAS A STIFFENS WHEN TURNING LEFT AND SOMETIMES WHEN THE VEHICLE WAS DRIVEN AT 50 MPH OR MORE, GETTING OFF AT AN OFF RAMP, THE STEERING WOULD LOOSEN THEN GO BACK TO NORMAL. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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