Buick Lucerne Complaints (2007)

164 consumer complaints on file.

#10207959November 5, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2007 BUICK LUCERNE. WHILE DRIVING AT ANY SPEEDS DURING THE DAY, THE SPEEDOMETER AND FUEL GAUGE CANNOT BE READ. THE DEALER ACKNOWLEDGED THE FAILURE. THE VIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 28,600 AND FAILURE MILEAGE WAS 29,000. THE CONSUMER STATED THE INSTRUMENT PANEL CAN NOT BE READ IN THE DAYLIGHT AND WAS POORLY ILLUMINATED. UPDATED 11/26/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206084October 11, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
2007 BUICK LUCERNE INSTRUMENT PANEL CANNOT NOT BE READ DURING THE DAYLIGHT. CUSTOMER STATES THE INSTRUMENT PANEL DOES NOT ILLUMINATE ALL THE WAY TO SEE THE INSTRUMENT PANEL ESPECIALLY THE SPEEDOMETER. *KB *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204896September 25, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
2007 BUICK LUCERNE INSTRUMENT PANEL CAN NOT BE SEEN IN THE DAYLIGHT. CUSTOMER STATES THAT THE DEALER SAID THE VEHICLE WAS WORKING TO GMC SPECIFICATIONS. *KB THE CONSUMER STATED THE INSTRUMENT PANEL FADED TO BLACK AND WAS VIRTUALLY UNREADABLE. THE SPEEDOMETER WAS DIFFICULT TO SEE. THE MESSAGE BOARD BELOW THE SPEED INDICATOR FADED IN AND OUT WITH THE COMPASS INDICATOR BEING VISIBLE MOST OF THE TIME, AND THE FUEL GAUGE WAS IMPOSSIBLE TO READ. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203625September 21, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2007 BUICK LUCERNE. THE CONTACT STATED THAT THE INSTRUMENT PANEL GAUGES WERE NOT VISIBLE IN THE DAYTIME. HE TOOK THE VEHICLE TO THE DEALER ON TWO OCCASIONS, BUT THE FAILURE WAS NOT CORRECTED. THE CONTACT WAS PULLED OVER BY THE POLICE AND TICKETED BECAUSE HE COULD NOT DETERMINE HOW FAST HE WAS DRIVING. THE CURRENT MILEAGE WAS 11,000 AND FAILURE MILEAGE WAS 1,000. UPDATED 10/18/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203748September 13, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
2007 BUICK LUCERNE INSTRUMENT PANEL IS HARD TO READ IN BRIGHT SUNLIGHT. CUSTOMER STATES WHEN IT IS REALLY BRIGHT OUTSIDE IT IS HARD TO READ THE SPEEDOMETER. CUSTOMER STATES THAT THE PROBLEM MAKES IT DIFFICULT TO SET THE CRUISE CONTROL. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202394September 10, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
THE DIGITAL ODOMETER AND RADIO GAUGE READOUTS ARE PITCH DARK AND ARE IMPOSSIBLE TO READ WHEN THE AUTO-HEADLAMPS ARE TURNED ON DURING DAYLIGHT, SUCH AS RIGHT AFTER EXITING A GARAGE, A TUNNEL, PARKING STRUCTURE, ETC. WARNING MESSAGES ARE ALSO DISPLAYED THROUGH THE SAME READOUT AREA. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200956August 28, 2007
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
UPON EXITING THE VEHICLE I GRABBED THE INTERIOR DOOR HANDLE, AS MY HAND SLIDE ACROSS THE HANDLE I WAS CUT BY AN EXPOSED PLASTIC EDGE ON THE UNDERSIDE. AFTER CLEANING AND BANDAGING THE CUT, I CHECKED THE OTHER HANDLES AND FOUND THEM TO ALL HAVE THE SHARP EXPOSED EDGE ON THE UNDERSIDE. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10201406August 23, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
2007 DESIGN FLAW WITH INSTRUMENT PANEL CLUSTER CUSTOMER STATES THAT THE PANEL IS HARD TO READ IN THE DAYLIGHT**NAR**CC THE PROBLEM WAS RESEARCHED AND THE FIX WAS TO REPLACE THE INSTRUMENT PANEL CLUSTER DUE TO INSUFFICIENT COLOR CONTRAST IN THE IPC DISPLAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198878August 8, 2007
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2007 BUICK LUCERNE. WHILE DRIVING 45 MPH HE REAR ENDED ANOTHER VEHICLE AND THE FRONT AIR BAGS DID NOT DEPLOY. THERE WAS DAMAGE TO THE FRONT MIDDLE PART OF THE BUMPER. THE VEHICLE WAS TOWED. THE DRIVER SUFFERED A BROKEN STERNUM AND THE PASSENGER SUSTAINED BRUISED RIBS AND A SPRAINED HAND. AS OF AUGUST 8, 2007, THE DEALER HAS NOT REPAIRED THE VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE 7,000. UPDATED 02-11-08 *BF
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10195112July 2, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
THE DASH GAUGES ARE HARD TO SEE. FUEL GAGE & TEMP ARE THE WORST. THE MANUEL PG 171 STATES "TURN THE LIGHT SWITCH TO AUTO, THE HEADLIGHTS WILL LITE AT NORMAL BRIGHTNESS & PARKING LAMPS & INSTRUMENT PANEL LIGHTS WILL ALSO LIGHT. PANEL LIGHTS DO NOT LIGHT DURING THE DAY GAUGES ARE ALMOST IMPOSSIBLE TO SEE. THEN PUT SUN GLASSES ON MAKES IT EVEN WORST. EARLY IN AM & AROUND DUSK JUST CANNOT SEE THEM AT ALL. DEALER TOLD ME IN ORDER TO TURN ON INSTRUMENT PANEL LIGHTS SWITCH MUST BE AT (HEADLAMPS POSITION). I FEEL THAT SINCE BUICK PLACED THE GAUGES IN THAT POSITION THEN THERE SHOULD BE SOME WAY TO SEE THEM I/E BACKLIGHT. PLEASE ADVISE . IS BUICK AWARE OF THIS PROBLEM & WHAT ARE THEIR PLANS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10194911June 28, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2007 BUICK LUCERNE. WHILE DRIVING ON THE HIGHWAY, THE CONTACT WAS UNABLE TO READ THE INSTRUMENT PANEL GAUGES. THE PANEL CAN ONLY BE READ AT NIGHT. HE TOOK THE VEHICLE TO THE DEALER WHO STATED THAT THE VEHICLE WAS DESIGNED IN THAT MANNER. THE CURRENT MILEAGE IS 2,000 AND FAILURE MILEAGE WAS 10. UPDATED 08/27/07*JB UPDATED 09/18/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193061June 12, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2007 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE'S DASHBOARD IS DESIGNED POORLY. HE IS UNABLE TO READ THE SPEEDOMETER AND ALL THE OTHER INSTRUMENT PANEL INDICATORS. THE DEALER CHANGED THE LIGHTS, BUT THE FAILURE PERSISTS. THE ENGINE SIZE WAS UNKNOWN. THE CURRENT MILEAGE IS 3,000 AND FAILURE MILEAGE WAS 200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191635May 24, 2007
INTERIOR LIGHTING
CANNOT READ THE ODOMETER OR FUEL GAUGE WHEN DRIVING IN SUNLIGHT. IT IS COMPLETELY DARK WHEN IT IS SUNNY OUTSIDE. DEALER SUGGESTS TINTING WINDOWS?? PANEL HAS BEEN REPLACED, BUT STILL SAME PROBLEM. IS BUICK GOING TO DO ANY THING ABOUT THIS??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191484May 22, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2007 BUICK LUCERNE. THE CONTACT STATED THAT SHE IS UNABLE TO SEE THE SPEEDOMETER AND FUEL GAUGE WHEN DRIVING IN SUNLIGHT. THE UNIT WAS PREVIOUSLY REPLACED, BUT THE FAILURE PERSISTS. THE MECHANICS WHO PERFORMED THE REPAIR SUGGESTED THAT SHE TINT THE WINDOWS OR PLACE A SHIELD OVER THE GLASS. THE CONTACT FEELS THAT WILL NOT RESOLVE THE FAILURE. THE VEHICLE WAS PURCHASED FOUR MONTHS AGO. SHE FILED A COMPLAINT SIX WEEKS AGO WITH THE MANUFACTURER, BUT NOTHING IS BEING DONE. THE ENGINE SIZE AND # OF CYLINDERS WERE UNKNOWN. THE CURRENT MILEAGE IS 6,000 AND FAILURE MILEAGE WAS 300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188844April 25, 2007
SUSPENSION
TL*THE CONTACT OWNS A 2007 BUICK LUCERNE. WHEN DRIVING THE VEHICLE THE STEERING WHEEL HAS TO BE TURNED SLIGHTLY TO THE LEFT TO GET THE VEHICLE TO DRIVE STRAIGHT AND STAY IN THE LANE. THE DEALER STATED THAT THE VEHICLE NEEDED AN ALIGNMENT AT 300 MILES. AT 600 MILES THE SERVICE MANAGER ACKNOWLEDGED THAT THE PROBLEM STILL EXIST AND PERFORMED ANOTHER ALIGNMENT. AN ALIGNMENT WAS DONE FOUR TIMES AND THE PROBLEM STILL EXISTED. THE DEALER ALSO SHIMMED THE ENGINE CRADLE, BUT WHEN THE CONTACT TEST DROVE THE VEHICLE THE FAILURE CONTINUED TO OCCUR. THE CURRENT MILEAGE WAS 1,400, AND THE FAILURE MILEAGE WAS 300. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186936April 3, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL* - THE CONTACT OWNS A 2007 BUICK LUCERNE. THERE IS NO BACK LIGHTING FOR THE DASHBOARD DURING THE DAY, AND ONE CANNOT SEE THE SPEEDOMETER NOR THE GAS GAUGE. THIS HAPPENS WHENEVER THERE IS A SUNNY AND VERY NICE DAY, TOO MANY TIMES TO COUNT. THE FAILURE MILEAGE WAS 70, AND THE CURRENT MILEAGE WAS 1400.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186875March 28, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
BUICK LUCERNE CUSTOMER STATES THAT THE DASH IS TO DIFFICULT TO READ IN THE DAYLIGHT**CC THE CONSUMER STATED THE INSTRUMENT PANEL IS RECESSED DEEPLY. THE PANEL SHOWING THE MILES PER HOUR IS DARK COLRORED, WITH A DARK BACKGROUND, AND A DARK RED NEEDLE, WHICH IS THE SAME ON THE ENGINE TEMPERATURE AND FUEL LEVEL INDICATORS. *JB UPDATED *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185816March 6, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
2007 BUICK LUCERNE CXL CUSTOMER HAS CONCERNS WITH SAFETY FACTORS**NAR**CC THE INSTRUMENT PANEL IS DEEPLY RECESSED. THE PANEL SHOWING THE MILES PER HOUR IS DARK COLORED WITH A DARK BACKGROUND, AND A DARK RED NEEDLE, WHICH IS THE SAME FOR THE ENGINE TEMPERATURE AND FUEL LEVEL INDICATORS. DURING THE DAY LIGHT HOURS, THE LIGHT SHINING ON THE MILES PER HOUR DOES NOT SHINE ON THESE AREAS AND IT IS VERY DIFFICULT TO READ. THE CONSUMER WAS TOLD THERE WAS NO WAY TO MAKE THE PANEL LIGHTS STAY ON ALL THE TIME . *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183605February 27, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
DURING DAYLIGHT DRIVING, INSTRUMENT PANEL CAN NOT BE SEEN DUE TO SHADOWS AND NO LIGHTING. THIS INCLUDES THE SPEEDOMETER, SO THAT CAR SPEED IS QUESTIONABLE. DEALER AND GM TECHNICAL CENTER HAVE BEEN UNABLE TO CORRECT PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182400February 12, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR, VISIBILITY:WINDSHIELD WIPER/WASHER
WINDSHIELD DEFROSTER SAFETY COMPLAINT: I HAVE A NEW 2007 LUCERNE AND I JUST USED IT FOR THE FIRST TIME IN A SNOWFALL. UNFORTUNATELY, THE WINDSHIELD DEFROSTER IS AIMED ABOVE THE WIPER BLADES, WHICH MEANS THAT THERE IS NO DEFROSTING OF THE WINDSHIELD BELOW THE WIPER BLADES. AS THE SNOW IS WIPED DOWNWARDS FROM THE WINDSHIELD BY THE BLADES, IT RESULTS IN THE FORMATION OF A LARGE CLUMP OF ICE FORMING IMMEDIATELY BELOW THE WIPERS, TO WHICH THE WIPERS THEN FREEZE SOLID TO THE ICE. SINCE THE WINDSHIELD DEFROSTER IS AIMED ABOVE THE WIPER BLADES, THE ICE CANNOT MELT! THIS IS AN EXTREMELY DANGEROUS SITUATION, BECAUSE THE WIPER BLADES THEN GET COATED WITH ICE, FREEZE TO THE WINDSHIELD AND WILL NOT DEFROST WHILE THEY ARE IN THEIR PARKED POSITION BECAUSE THE DEFROSTER IS AIMED ABOVE THIS PARKED POINT. IN FACT, MY FRIEND WHO ALSO AN IDENTICAL LUCERNE, JUST EXPERIENCED THE SUDDEN BREAKAGE OF THE WASHER FLUID LINE ON THE WIPER BLADE WHEN THE WIPER BROKE FREE OF THIS ICE MASS. THIS IS POOR DESIGN FOR SURE AND A REAL SAFETY HAZARD! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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