Buick Lucerne Complaints (2010)

54 consumer complaints on file.

#10615312July 22, 2014
SERVICE BRAKES, STEERING, AIR BAGS
I WAS DRIVING EAST BOUND ON INTERSTATE 20 APPROXIMATELY 7 MILES WEST OF SWEETWATER TEXAS ON JULY 11, 2014, WHEN I WAS STRUCK FROM BEHIND BY ANOTHER VEHICLE (THAT LEFT THE SCENE.) THE JARRING CAUSED ME TO LOSE POWER SO I WAS UNABLE TO STEER OR TO BRAKE, WHICH SENT MY CAR CRASHING INTO A GUARDRAIL; FURTHERMORE, THE AIRBAGS DID NOT DEPLOY AT ALL. I WAS UNINJURED, BUT I HAVE CHECKED THE GM WEBSITE AND TO DATE, THAT CAR (WHICH WAS TOTALED) HAS NOT BEEN INCLUDED ON THEIR LIST OF RECALLED VEHICLES, THOUGH IT CLEARLY HAD THE SAME ELECTRICAL PROBLEM THAT ALL THE RECALLED GM VEHICLES HAVE WITH THE LOSS OF POWER. I HAD NOT BEEN DIRECTED TO REMOVE ANYTHING FROM MY KEY RING, BUT ALL THAT I HAD ON IT WAS THE KEY FOB. CLEARLY, THIS VEHICLE SHOULD HAVE BEEN RECALLED. I WAS UNINJURED, BUT ONLY BECAUSE THE CAR'S CHASSIS HELD UP WELL AND I HAD MY SEAT BELT ON. ALSO, I HAVE MANY PICTURES TO DEMONSTRATE THE LACK OF AIR BAGS. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10565982February 26, 2014
STRUCTURE:BODY
DRIVER'S DOOR WOULD NOT OPEN FROM EITHER OUTSIDE OR INSIDE AFTER MULTIPLE TRIES OF LOCKING AND UNLOCKING. DEALER THINKS IT'S THE ACTUATER.IT HAPPENED A FEW TIMES WHEN I TRIED TO GET OUT OF THE CAR FORCING ME TO CRAWL THRU THE PASSENGER SIDE. BEING 85 YRS. OLD THIS WAS NO EASY THING TO DO !!! IF THERE WAS AN ACCIDENT DAMAGING THE PASSENGER SIDE IWOULD BE TRAPPED.I CONSIDER THIS A SAFETY CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10476931September 24, 2012
ENGINE
ENGINE MOUNT HAD TO BE REPLACED TWICE SINCE I HAVE OWNED THIS VEHICLE, THE FIRST IS LISTED ABOVE, THE SECOND TIME IS SEPT, 24, 2012 AND THE MILEAGE ON THE VEHICLE IS 31,000. THIS IS UNUSUAL AND MAKE ME WONDER IF THE PART IS DEFLECTIVE. A VEHICLE LESS THAN THREE YEAR OLD HAS TWO ENGINE MOUNTS REPLACE. THIS TO ME IS A SAFETY ISSUE, WHAT IF MORE THAN ONE BREAKS OR ALL OF THE ENGINE MOUNTS BREAK THEN THE ENGINE WILL FALL OUT OF THE VEHICLE WHICH IS UNSAFE. PLEASE INVESTIGATE TO SEE THAT THIS IS NOT A COMMON ISSUE WITH THE 2010 BUICK LUCERNE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460243June 1, 2012
STRUCTURE
THIS CAR IS NOT SAFE TO DRIVE,ALOT OF BLIND SPOTS,CANNOT SEE TO MAKE A TURN. BECAUSE OF THE HEADREST POSITION AND UPPER DOOR PANELS. POOR DESIGN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447068February 7, 2012
ELECTRONIC STABILITY CONTROL (ESC)
BRAKING SYSTEM CAME ON DURING DRY CONDITIONS WITHOUT APPLYING THE BRAKES. THIS HAPPENED FOUR TIMES WITHIN THE SAME MONTH. CAR VEERED TO THE RIGHT TWICE AND THE NEXT TIME THE FRONT OF THE CAR NOSE-DIVED. SUSPECT THAT THE STABILITY CONTROL IS CAUSING THE PROBLEM. NO CODES SHOW UP UNDER DIAGNOSTICS AT THE DEALERSHIP. DEALERSHIP CANNOT DO ANYTHING ELSE AT THIS TIME. AFRAID TO DRIVE THIS CAR BECAUSE OF THE CONDITIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440792December 21, 2011
VEHICLE SPEED CONTROL
2010 BUICK LUCERNE. CONSUMER STATES PROBLEM WITH VEHICLE ACCELERATING RAPIDLY ON ITS OWN. *TGW THE CONSUMER STATED THE SUDDEN ACCELERATION HAPPENED WHEN THE CRUISE CONTROL WAS ON AND OFF. THE CONSUMER STATED THE SUDDEN ACCELERATION HAS HAPPENED AT LEAST 15 TIMES; ONCE WHILE PULLING INTO HIS GARAGE, SEVERAL TIMES ON THE INTERSTATE AND SEVERAL TIMES IN HEAVY CITY TRAFFIC. THE DEALER STATED THE FLOOR MAT BECAME TRAPPED UNDER THE ACCELERATOR. HOWEVER, THE CONSUMER DISAGREED WITH THAT THEORY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10421370August 24, 2011
SEATS
TL* THE CONTACT OWNS A 2010 BUICK LUCERNE. THE CONTACT STATED THAT THE FRONT DRIVER'S HEADREST WAS NOT DESIGNED PROPERLY AND REMAINED TILTED FORWARD WHILE DRIVING, CAUSING TENSION IN THE NECK AREA. THE DEALER AND MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10408054June 22, 2011
STRUCTURE
2010 BUICK LUCERNE. CONSUMER WRITES IN REGARDS TO THE REFLECTION OF THE DASHBOARD IN THE WINDSHIELD *TGW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373433December 30, 2010
SEATS:FRONT ASSEMBLY:POWER ADJUST
TL*THE CONTACT OWNS A 2010 BUICK LUCERNE. WHILE DRIVING APPROXIMATELY 65 MPH HE ADJUSTED THE DRIVER'S SEAT AND THE SEAT WENT BACK DOWN TO THE FLOOR. HE STATED THAT THE ELECTRICAL SEAT WILL NOT STAY WHERE IT WAS SET. THE VEHICLE WAS TAKEN TO THE DEALER ON FIVE OCCASIONS AND THEY CANNOT FIX THE PROBLEM. HE STATED THAT A REPRESENTATIVE FROM THE MANUFACTURER ADVISED HIM TO PURCHASE A PILLOW TO CORRECT THE FAILURE AND THEY WOULD PAY FOR IT. THE FAILURE HAD BEEN ON GOING SINCE SEPTEMBER 2010 WHEN HE PURCHASED THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 30 AND THE CURRENT MILEAGE WAS 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10364188November 5, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2010 BUICK LUCERNE. WHILE DRIVING APPROXIMATELY 65 MPH WITH THE CRUISE CONTROL ENGAGED, THE CONTACT BEGAN TO DRIVE UPHILL. WHILE DRIVING UP THE HILL, THE VEHICLE SUDDENLY ACCELERATED BEYOND THE SPEED AT WHICH THE CRUISE CONTROL WAS SET. UPON REACHING THE TOP OF THE HILL, THE SPEED OF THE VEHICLE DROPPED BACK DOWN TO THE INTENDED SPEED. THE FAILURE OCCURRED INTERMITTENTLY SO THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON 3 OCCASIONS WHERE THE CONTACT WAS INFORMED THE VEHICLE WAS OPERATING AS NORMAL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 4,100 AND THE CURRENT MILEAGE WAS 6,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353404September 1, 2010
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
I RECENTLY RENTED A BRAND NEW BUICK LUCERNE CAR FROM ENTERPRISE RENTALS. THE FOLLOWING DAY I WAS STANDING BY THE REAR OF THE CAR AND I SUSTAINED A PAINFUL BURN ON MY LEG FROM THE CHROME TAILPIPE. SECOND OR THIRD DEGREE BURN APPROX 3X3 CM. I AM VERY CONCERNED THAT A CHILD COULD GRAB ONTO THE TAILPIPE AND BE SEVERELY BURNED. I HAVE PHOTOS. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10330855May 17, 2010
STEERING, SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2010 BUICK LUCERNE. THE CONTACT STATED THAT WHILE DRIVING OUT OF THE DRIVEWAY, THE BRAKES AND POWER STEERING FAILED SUDDENLY. THE DEALER WAS ON THE WAY TO PICK UP THE VEHICLE TO INSPECT IT AT THE TIME OF THE COMPLAINT. THE CURRENT AND FAILURE MILEAGES WERE 3,213. UPDATED 6/19/10 *CN UPDATED 07/2/10.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326558April 20, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
PURCHASED 2010 BUICK LUCERNE IN DEC. 2009. HAVE THE GEAR SHIFT ON STEERING COLUMN. WHEN GEAR SHIFT IS IN DRIVE THE TOTAL ON STAR NAVIGATION SYSTEM AND 1/3 OF RADIO CANNOT BE SEEN. THIS IS AN ACCIDENT WAITING TO HAPPEN. YOU HAVE TO TAKE YOUR EYES OFF THE ROAD AND TURN YOUR BODY TOWARDS CENTER OF CAR TO SEE THE DIRECTIONS FOR NAVIGATION AND ALSO TO SEE DIALS ON RADIO. WROTE A LETTER TO CEO OF GM IN JAN. 2010. AT FIRST, THEY SAID IT WAS MY STATURE THAT I COULD NOT SEE NAVIGATION NOR RADIO. (AM 4' 9") AND THAT IF I WANTED TO RECTIFY THIS SITUATION, I WOULD HAVE TO PAY $800 FOR A DIFFERENT RADIO. SINCE THEN, I WENT TO THE DEALER AND HAD THE CAR TEST DRIVEN BY THE SERVICE MANAGER. I HAVE A WORK ORDER CONFIRMING THIS. RESULTS - NOONE CAN SEE THE NAVIGATION SYSTEM IN THE DRIVE POSITION. CALLED GM - WAS ANGRY AS THEY LIED TO ME. THEY NOW ADMIT THAT THIS IS A PROBLEM BUT WOULD NOT DO ANYTHING UNTIL MORE COMPLAINTS ARE REGISTERED (I FEEL ACCIDENTS TO HAPPEN). THEY ARE KEEPING AN OPEN FILE. THIS IS WRONG. I CANNOT USE THE SYSTEM AS I'LL HAVE AN ACCIDENT. EVEN THE RADIO, I AM RELUCTANT TO CHANGE STATIONS UNTIL I AM STOPPED BECAUSE I CANNOT TELL WHERE STATIONS ARE. GM ADVERTISES THE WONDERFUL ON STAR NAVIGATION SYSTEM BUT I CAN'T USE IT OR I'LL GET INTO AN ACCIDENT. HAVE BEEN CONTACTING GM FOR 3 MONTHS AND NOTHING IS HAPPENING. CAN YOU HELP? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302632January 27, 2010
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
TL-THE CONTACT OWNS A 2010 BUICK LUCERNE. THE CONTACT STATED THAT THE HEAD RESTRAINTS WERE IMPROPERLY SHAPED. THEY LEANED SO FAR FORWARD THAT HE COULD NOT SIT COMFORTABLY IN HIS SEAT AND WAS HIT IN THE BACK OF THE HEAD WHEN HE TRIED TO SIT BACK IN THE SEAT. WHEN HE TOOK THE VEHICLE TO THE DEALERSHIP, THE DEALER SWITCHED THE DRIVER AND PASSENGER HEAD RESTS. HE CALLED THE MANUFACTURER WHO TOOK A COMPLAINT BUT OFFERED NO FURTHER ASSISTANCE TO-DATE. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE CURRENT MILEAGE WAS APPROXIMATELY 400. THE FAILURE MILEAGE WAS 40-BK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Buick Lucerne