Buick LeSabre Complaints

3,724 consumer complaints on file.

#10341470July 5, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
ON BUICK LESABRE, I HAVE HAD DEFECTS ON MY BACK WINDOWS. I HAVE HAD TO REPLACE THE PARTS AS THE WINDOWS FALL DOWN AND THEY WILL NOT GO BACK UP. IT HAS ALSO HAPPENED TO MY MOTHER'S BUICK LESABRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10336913June 18, 2010
STEERING
I WAS DRIVING DOWN THE STREET ON 6/17/10 WHEN I HEARD A LOUD POP. I SLOWED DOWN TO SEE WHAT HAPPEN. I SEEN NOTHING BUT SOME BOLTS IN THE STREET. I PICK THEM UP AND GOT BACK IN THE CAR. THERE WAS NO WAY TO STEER THE CAR JUST HAD GAS NO STEERING. I LOOKED UP UNDER THE CAR AND IT LOOKED LIKE THE ENGINE WAS FALLING OUT OF THE CAR. I LIFTED UP THE HOOD AND IT WAS ALONG WITH THE STEERING COLUMN. I WAS TWO MIN. AWAY FROM GETTING ON THE EXPRESSWAY. GOD WAS WITH ME IF THAT WOULD HAVE HAPPENED ON THE EXPRESSWAY I MIGHT NOT HAVE BEEN ABLE TO WRITE THIS LETTER TONIGHT. RUSTED BOLTS WITH NO WARNING FALLING OFF A CAR A LITTLE OVER TEN YEARS OLD. IF THEY CANT GET SOME WAY TO WARN PEOPLE THAT THEIR BOLTS COULD FALL OFF AND THEIR STEERING GO OUT DRIFTING FROM LANE TO LANE WITH NO CONTROL OF THE AUTOMOBILE, THAN DON'T MAKE THEM. THAT WAS MY MOTHERS CAR IF I WOULDN'T HAVE DRIVEN IT SHE WOULD HAVE BEEN RIDING IN THAT CAR WITH SIX CHILDREN TODAY. SHE IS FROM ATLANTA WE ARE IN PITTSBURGH, PA THE ONLY ROADS SHE TAKES ARE THE MAIN ONES AND EXPRESSWAYS. I COULDN'T BELIEVE IT. WE TOOK THE CAR TO THE SHOP ILL WRITE BACK WHEN THE MECHANIC TELLS ME WHAT WENT WRONG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335454June 9, 2010
STRUCTURE
1. WHILE DRIVING A BUICK LESABRE ON DRY, SMOOTH, HARD-SURFACE ROAD... IN AN INSTANT... 2. ALL STEERING CONTROL WAS LOST. VEHICLE WAS BROUGHT TO A STOP WITH BRAKES. NO DEATH, NO INJURY, NO ADDITIONAL DAMAGE 3. THE ENGINE CRADLE BOLTS WERE FOUND BROKEN... THIS ALLOWED THE STEERING MECHANISM TO BECOME DISCONNECTED.... THE BOLTS WERE REPLACED, THE MECHANISM WAS CONNECTED, AND THE VEHICLE WAS RETURNED TO SERVICE 4. I CONTACTED THE PEOPLE AT BUICK 25 MAY.... AFTER FOUR DAYS OF DELAYS, THEY INFORMED ME OF THEIR DISINTEREST IN THIS CRITICAL FAILURE, REGARDLESS OF IT'S CERTAINTY TO RESULT IN FATALITIES.... PLEASE DISSEMINATE AN IMMEDIATE ALERT/RECALL/NOTICE/OTHER FYI..... YOUR FORM IS ENTITLED 'COMPLAINT'..... UNDERSTAND THIS IS AN OBJECTIVE, FACTUAL REPORT, NOT A COMPLAINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335291June 8, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
TL* THE CONTACT OWNS A 2003 BUICK LESABRE. WHILE DRIVING AT APPROXIMATELY 55 MPH, THE REAR PASSENGER WINDOW INDEPENDENTLY ROLLED DOWNWARD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR FACILITY WHERE THE REAR PASSENGER WINDOW AND REGULATOR MOTOR ASSEMBLY WERE REPLACED. IN ADDITION, THE MECHANIC ADVISED THAT THE REGULATOR MOTOR WAS DEFECTIVE AND THE FAILURE WOULD MOST LIKELY RECUR IN ALL OF THE OTHER WINDOWS. THE FAILURE HAS SINCE RECURRED ON THE DRIVERS SIDE REAR WINDOW AS WELL AS THE PASSENGER SIDE FRONT WINDOW. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE BOTH WINDOWS AND REGULATOR MOTOR ASSEMBLIES WERE REPLACED A SECOND TIME. THE FAILURE MILEAGE WAS 25,000 AND THE CURRENT MILEAGE IS 49,176. UPDATED 07/29/10 *BF THE CONSUMER STATED THE FAILURE OCCURRED FOR A THIRD TIME. UPDATED 08/05/10*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10334273June 2, 2010
STRUCTURE:FRAME AND MEMBERS
DRIVING MY 1995 BUICK LESABRE I DROVE DOWN AND UP A SLIGHT ROAD VARIATION AND THEN HEARD A NOISE I TURNED RIGHT TO GET TO MY OFFICE UPON MAKING THE TURN I LOST ALL STEERING I GOT THE CAR OFF THE ROAD AND LOOKED THE WHOLE UNDERCARRIAGE CRADLE WAS SITTING NEAR THE GROUND / I HAD THE CAR TOWED .. UPON FURTHER INSPECTION THE BOLTS OF THE CRADLE( UNDER ENGINE SUPPORTS WERE BROKEN. THANK GOD I WASN'T DRIVING ON A HIGHWAY SURELY MYSELF OR SOMEONE WOULD HAVE BEEN KILLED OR INJURED. THIS CAR MODEL HAS MANY OTHER CASES OF SIMILAR DEFECT I SAW ON LINE. THIS CAR SHOULD BE BANNED FROM THE ROADS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10332122May 25, 2010
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2002 BUICK LESABRE. WHILE STARTING THE VEHICLE, A FIRE OCCURRED IN THE ENGINE WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR REPAIRS. THE FAILURE MILEAGE WAS 80,278 AND THE CURRENT MILEAGE WAS 148,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10331904May 24, 2010
AIR BAGS:FRONTAL
CAR WAS STRUCK FROM BEHIND FIRST THEN FORCED INTO THE CAR IN FRONT. THIS RESULTED IN DAMAGE TO BOTH FRONT AND REAR. THE IMPACT TO THE FRONT FAILED TO ACTIVATE EITHER DRIVER OR PASSENGER AIRBAG ,YET CAUSED ENOUGH DAMAGE TO INDICATE A FORCE BEYOND THE ACTIVATION POINT WAS RECEIVED. *TR
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10332000May 24, 2010
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL*THE CONTACT OWNS A 2002 BUICK LESABRE. THE CONTACT STATED THAT THE ACCELERATOR PEDAL BECAME STUCK WHENEVER THE VEHICLE WAS BROUGHT TO A COMPLETE STOP. THE CONTACT HAD TO PUSH DOWN HARD ON THE ACCELERATOR PEDAL SO THAT IT WOULD RELEASE AND THE VEHICLE WOULD MOVE FORWARD. THE VEHICLE HAD NOT BEEN INSPECTED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 62,500. THE CURRENT MILEAGE WAS APPROXIMATELY 64,000. UPDATED 07/19/10 *BF THE CONSUMER STATED THE PEDAL BECAME STUCK AND WHEN HE APPLIED IT HARDER IT SNAPPED FREE. UPDATED 07/21/10.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331113May 18, 2010
VEHICLE SPEED CONTROL
SET CRUISE CONTROL CAR TOOK OF WIDE OPEN WOULD NOT SHUT OFF HAD TO TURN KEY OFF TO GET IT TO STOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330797May 17, 2010
ELECTRICAL SYSTEM, FUEL SYSTEM, OTHER
GAS GAUGE DOSE NOT WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330912May 17, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
SECOND TIME A POWER WINDOW HAS DROPPED WITHIN 4 MONTHS. FIRST WAS THE PASSENGER REAR IN JANUARY 2010, SECOND WAS FRONT PASSENGER WINDOW MAY 2010. SEEMS THE POWER WINDOW REGULATORS ARE RUNNING A METAL CABLE OVER A PLASTIC PULLEY WHEEL AND USING A PLASTIC SPOOL ON THE MOTOR. WHEN THE PLASTIC PULLEY WHEEL BREAKS THE CABLE MISALIGNS ON THE SPOOL AND THE WINDOW DROPS AND IS INOPERABLE. COSTS OF REPAIRS IS OVER $460.00 USD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330236May 13, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
DRIVER'S WINDOW REGULATOR INOPERABLE. REAR WINDOW ON SAME SIDE SAME THING, BUT REPAIRED IN LATE 2004 - BOUGHT USED BUT REAR WINDOWS NOT USED BY ME AT ALL. DRIVER WINDOW USED OFTEN, BUT THIS WOULD BE THE SECOND $500+ BILL TO HAVE IT REPAIRED. IT SEEMS THERE HAS BEEN A KNOWN PROBLEM FOR QUITE SOME TIME, BUT I HAVE NOT FOUND ANYTHING THAT SAYS IT HAS BEEN ADDRESSED. CAR NOW HAS OVER 100K MILES AND I'M HAVING A HARD TIME JUSTIFYING THE EXPENDITURE. ALSO ENTIRE DASHBOARD COVER 'LIFTING' UP MORE THAN SIX INCHES. TOLD BY A REPAIR SHOP THAT THE ONLY WAY TO FIX IT IS TO TAKE OUT THE FRONT WINDSHIELD - ANOTHER $500 TO SHELL OUT. ALSO HAS NOISE OF METAL RUBBING COMING FROM REAR, BUT CAUSE CANNOT BE PINPOINTED. SOUNDS LIKE A LARGE PIECE OF SOMETHING. TOOK EVERYTHING OUT OF THE TRUNK TO BE SURE THERE WAS NOTHING IN THERE CAUSING THE SOUND, EVEN TOOK OUT THE CARPET AND BOARD COVERING THE ONSTAR MACHINERY. REPAIR SHOP CAN'T FIND THE CAUSE EITHER. SHOCKS WERE REPLACED WITH THE BEST AVAILABLE IN EARLY 2007. THIS CAR HAS ONE USER, ME, FOR THE LAST SIX YEARS. I HAVE SPENT LITERALLY THOUSANDS IN AN EFFORT TO KEEP IT IN GOOD SHAPE, BUT ONE THING AFTER ANOTHER IS HAPPENING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330311May 13, 2010
AIR BAGS
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) ACCIDENT 05/02/10 ON ILLINOIS ROUTE 83 AND WASHING TO STREET IN GRAYSLAKE IL. THE INCIDENT INVOLVED A 2004 BUICK LESABRE AND A 1987 DODGE PICKUP. THE IMPACT OF THE ACCIDENT WAS ON THE FRONT RIGHT SIDE OF THE BUICK AND TOTALED THE VEHICLE. THE VIN OF THE VEHICLE WAS [XXX] . THE ACCIDENT RESULTED IN THE PASSENGER OF THE BUICK AND THE DRIVER OF THE PICKUP BEING TRANSPORTED TO THE LAKE FOREST HOSPITAL ON ILLINOIS RT 120 IN GRAYSLAKE FOR CHECKUP. OUR CONCERN IS THAT WITH FORCE OF THE IMPACT THE AIRBAGS IN THE VEHICLE DID NOT DEPLOY AND IN OUR ESTIMATION THEY SHOULD HAVE. THE FEMALE PASSENGER OF THE BUICK CONTINUES TO COMPLAIN OF PAIN NEARLY 10 DAYS AFTER THE COLLISION. WE ARE NOT AWARE OF A DEFECT OTHER THAN THE BAGS FAILED TO DEPLOY AND THE FORCE OF THE COLLISION WAS SUBSTANTIAL. THE MAIN IMPACT OF THE COLLISION APPEARS TO HAVE BEEN THE FRONT RIGHT PASSENGER WHEEL. OUR DAUGHTER HAD A SIMILAR COLLISION WITH A FORD TAURUS WAGON IN THE 1990'S WHEREIN SHE WAS BROADSIDED ON THE REAR PASSENGER DOOR DEPLOYED THE AIRBAGS. ALTHOUGH INJURIES ARE MINIMAL IF THE CENTER OF THE IMPACT WAS ON THE PASSENGER DOOR, THE INJURIES WOULD HAVE BEEN HORRIFIC. OUR CONCERN IS THAT THERE MAY BE A DEFECT IN THE AIRBAG DEPLOYMENT SYSTEM. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10329919May 11, 2010
VISIBILITY
MY HUSBAND HAS HAD TO HAVE THE WINDOW OPENING MECHANISMS REPLACED ON 3 OF THE WINDOWS ON HIS 2000 BUICK LESABRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329665May 10, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
MY 2000 BUICK LESABRE CUSTOM SEDAN. THE DRIVERS AND RIGHT REAR WINDOWS SUDDENLY DROP OPEN FULLY WITHOUT WARNING DUE TO FAILURE OF ELECTRIC MOTOR OF EACH WINDOW CANNOT POWER THEM BACK UP BECAUSE OF A FAILURE OF THE LIFT MECHANISM. THIS REPAIR COSTS 400.00 PER WINDOW AND IS A KNOWN COMMON FAILURE OF THE 2000 TO 2005 MODELS. RECENTLY OCCURRED TO DRIVER;S WINDOW ON MAY 7, DURING A RAINSTORM AND HAD TO PULL OVER AND STOP; LUCKILY ON LOW TRAFFIC STREET AT TIME. REAR WINDOW DROP OCCURS MORE OFTEN AND EACH TIME, I STOP AND WITH BOTH HANDS RAISE THE WINDOW AND PLACE PAPER SHIMS TO HOLD THE WINDOW UP. THIS PRESENTS A DANGEROUS SITUATION IF IT OCCURS ON A BUSY HIGHWAY/STREET AS THE DRIVER SUDDENLY LOSES FOCUS TEMPORARILY. AND IS PLACED IN A DANGEROUS POSITION AS IT IS KNOWN THAT CRASHES OCCUR IN MERE SECONDS DURING HIGHWAY SPEEDS WHEN DRIVERS TAKE THEIR ATTENTION AWAY FROM DRIVING. THIS IS A COMMON FAILURE ON THE EARLY 2000=2005 LESABRES AND BUICK SHOULD BE REQUIRED TO CORRECT THIS COMMON FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329279May 7, 2010
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
TL*THE CONTACT OWNS A 1997 BUICK LESABRE. WHEN THE CONTACT STARTED THE VEHICLE, HE HEARD A LOUD NOISE. AFTER EXAMINING THE VEHICLE, HE DISCOVERED THAT THE INTAKE MANIFOLD FAILED. THE CONTACT CALLED THE DEALER WHO STATED THAT THERE WERE NO RELATED RECALLS. THE CONTACT CALLED THE MANUFACTURER AND FILED A COMPLAINT. THE MANUFACTURER CONFIRMED THAT THE VEHICLE WAS NOT INCLUDED IN RECALL 96V116000 (FUEL SYSTEM, GASOLINE: FUEL INJECTION SYSTEM) AND THAT THEY WOULD NOT OFFER ANY ASSISTANCE WITH THE EXPENSES. THE VEHICLE WILL BE REPAIRED WHEN THE COMPLAINT WAS FILED. THE CURRENT AND FAILURE MILEAGES WERE 66,212.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329137May 6, 2010
AIR BAGS
TL-THE CONTACT OWNS A 2001 BUICK LESABRE. WHILE DRIVING 20 MPH UNDER NORMAL ROAD CONDITIONS THE AIR BAGS DEPLOYED. THE MANUFACTURER WAS CONTACTED AND STATED THAT AN INVESTIGATOR WOULD EXAMINE THE VEHICLE. THE FAILURE AND CURRENT MILEAGES WERE UNKNOWN. SM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329045May 5, 2010
SUSPENSION:FRONT, ENGINE AND ENGINE COOLING:ENGINE
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) 2005 BUICK LA SABRE, 65,500 MILES, SUFFERED A PREMATURE FAILURE OF BOTH FRONT WHEEL BEARINGS. FAILURE DISCOVERED WHILE CAR WAS BEING SERVICED (IE. OIL/FILTER CHANGE & FRONT END ALIGNMENT.) REPLACED AT A COST OF $600.00. REPORTED TO GM CUSTOMER ASSISTANCE ON 1/26/2010, AND VERBALLY CALLED BACK ON 2/2/2010, GM DENIED ANYTHING WRONG WITH SUCH FAILURE, AND SAID CAR WAS BEYOND 36,000 MILE WARRANTY. LATER APPEALED IN WRITING TO BUICK GEN. MGR. LAST CONTACTED, AGAIN VERBALLY, ON 2/26/2010, SENIOR ASST. TO EXEC., WHO ALSO DENIED CLAIM FOR REIMBURSEMENT, SAYING THE MILEAGE DID NOT MATTER, BUT SINCE THE CAR WAS NOT EXAMINED BY A QUALIFIED GM MECHANIC AND DEALERSHIP, THEY COULD NOT DO ANYTHING ABOUT IT. (THE IMPLICATION BEING THAT MY MECHANIC, WHO HAS SERVICED MY VEHICLES FOR OVER 10 YEARS, WAS INCOMPETENT, OR CROOKED, AND COULD NOT BE TRUSTED TO MAKE A VALID DETERMINATION REGARDING THE STATE, AND CAUSE, OF THE BEARING FAILURES). YOU SHOULD BE ADVISED THAT I REPEATEDLY REQUESTED A WRITTEN RESPONSE TO MY INQUIRIES, AND WAS CONSISTENTLY REFUSED. IT IS OBVIOUS THAT GM HAS A PROBLEM WITH THEIR NEWER CARS NON-SERVICEABLE PARTS, AND THEY ARE TRYING TO MAINTAIN DENIABILTY AS TO THIS PROBLEM! IN MY CASE, NOTHING HAPPENED, AND NO ONE WAS INJURED, HOWEVER, HAD I NOT SERVICED MY CAR REGULARLY, AND THESE BEARINGS HAD FAILED AT ROAD SPEED, THERE COULD EASILY BEEN A HEAD-ON CRASH, WITH DAMAGE, INJURY, OR DEATH INVOLVED TO MYSELF, MY CAR, AND OR OTHER VEHICLES AND PEOPLE! [XXX] *TR THE CONSUMER STATED ON JUNE 29, 2010, UPON ENGINE START, THE DRIVER INFORMATION CENTER DISPLAYED SOUNDED THE ALARM CHIME SEVERAL TIMES AND TURNED ON THE RED OIL WARNING LIGHT. THE OIL INFORMATION DISPLAY SHOWED OIL PRESSURE NORMAL. AFTER DOING SOME TESTING, THE CONSUMER CONCLUDED THAT THE OIL PRESSURE SENDING UNIT WAS BAD WHICH HE REPLACED AND EVERYTHING APPEARED TO BE FUNCTIONING NORMALLY. UPDATED IVOQ 08/05/10 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328001April 28, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WHILE DRIVING MY 2002 BUICK LESABRE, THE FRONT PASSENGER WINDOW MADE A CRUNCHING NOISE AND THEN JUST SANK DOWN INTO THE DOORFRAME. SO I GUESS I'LL BE EITHER REPLACING THE WINDOW REGULATOR OR HAVING THE WINDOW PERMANENTLY CLOSED. I'VE ALREADY REPLACED ONE REGULATOR (DRIVER'S SEAT) AND HAD ONE OTHER WINDOW CLOSED (BACK SEAT, PASSENGER SIDE). FIRST FAILURE OCCURRED ABOUT A YEAR AGO. SECOND WAS ABOUT 2 MONTHS AGO. LATEST EVENT WAS YESTERDAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326875April 21, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
DEFECTIVE WINDOW REGULATOR. WILL NOT POWER WINDOW BACK UP AFTER IT IS POWERED DOWN. GM SHOULD BE FORCED TO FIX THIS PROBLEM WITH A REDESIGN OF CHEAP PLASTIC PART CAUSING THE PROBLEM AND THEN ISSUE A RECALL. THIS IS A $400 REPAIR FOR EACH WINDOW AND ALL FOUR WINDOWS ARE LIKELY TO FAIL WEATHER THEY ARE USED OR NOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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