Buick LaCrosse Complaints

2,125 consumer complaints on file.

#11611909August 31, 2024
ELECTRICAL SYSTEM
My 2012 Buick lacrosse died while driving putting me and my children at risk. Vehicle was then jumped but battery voltage kept decreasing. It says service batter charging. Took to mechanic they said all electric components say low voltage then had battery replaced to see if that would fix it but it did not and I was told it would need to go to dealership to have all parts replaced which is 4k+. Did research and it may relate to the electrical recall made on the cars in 2013.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610498August 23, 2024
SUSPENSION
The contact owns a 2017 Buick Lacrosse. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the front driver's side wheel well. The contact stated that increased effort was needed to maneuver the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the front driver's side strut. The vehicle was not repaired because parts were not available. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was unknown. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610188August 22, 2024
ELECTRICAL SYSTEM
while driving the Electronic Stability Control warning light comes on and the car loses power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607133August 7, 2024
AIR BAGS
Failed component is the passenger airbag presence module. Failure of the presence module compromises the deployment of airbags. Failure of airbag confirmed by Vetter-McGill Chevrolet, Three Rivers, Michigan. Module component failure confirmed by Chevrolet dealer. Passenger airbag warning light prompted appointment with Chevrolet dealer to determine why the passenger airbag warning light was illuminated. Upon inspection and testing,Vetter-McGill determined the passenger airbag presence module failed, rendering the airbags inoperative. They also stated that replacement part is no longer available from GM due to its manufacture being discontinued. How is an auto manufacturer allowed to discontinue a vital safety component, rendering the vehicle undriveable due to potential risk of serious injury, or worse, in the event of a collision?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603514July 20, 2024
AIR BAGS
The air bag warning light in the dash came on intermittently during driving. I took the vehicle to the dealer for service December 27, 2023, since it was a safety issue that the authorized dealer needs to take care of. At first, they said it was a bad battery and the safety system needed reprogramming. Which they did for about $800. When driving home from the dealer the air bag light came back on so a few days later I returned the car to the dealer. Then they said it was the passenger seat safety module that needed to be replaced. That was back in January of 2024, over 6 months ago. At that point I learned that the car is not drivable since the air bag could deploy at any time or would not function if requested in an accident. General Motors says they do not have the part that is critical to the operation of the air bag system to replace. That was over 6 months ago, with no prediction when they will have the part. This is a critical part of the safety system that they can't replace which leads me to believe there is more to this than they are telling me!! Federal law requires them to have parts for vehicles less than 7 years old - they don't!! How many other vehicles have this part? Is the part defective since it failed without any other causes that could be identified? Why can't they replace this critical safety part after 7 months of waiting with no end in sight!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602816July 16, 2024
ELECTRICAL SYSTEM
The amplifier stopped working and all the sound comes through the amp including but not limited to seatbelt, door ajar, rear seat reminder, blinkers, back up sounds, and any and all sounds that the car my make for any safety features, onstar features, radio, Bluetooth, the list goes on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601288July 11, 2024
STEERING
My steering wheel is locking up as I am driving . Very scary and dangerous where my dealership I lease car from (sunset dealership).,Lompoc,CA has found no codes dealing with the situation twice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597776June 30, 2024
UNKNOWN OR OTHER
While driving, the STABILITRAK indicator lighted and the car began to flash multiple warnings, loss of steering ability, electrical anomalies, and eventual shut-off. This happened while on a major interstate highway, jeopardizing the life of the driver and other drivers. This happened on multiple occasions within two days. The vehicle was towed to a service center, who had difficulty determining the cause. The service center suggested transferring the vehicle to an authorized GM dealership. Similar incidents have been reported by other owners on this website. This should be investigated immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597441June 28, 2024
POWER TRAIN
The contact owns a 2015 Buick LaCrosse. The contact stated that while stationary at a stop light and attempting to depress the accelerator pedal, the vehicle hesitated while responding. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where the vehicle was diagnosed with transmission failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596103June 24, 2024
SUSPENSION
The contact owns a 2017 Buick Lacrosse. The contact stated while driving at various speeds, the vehicle was making an abnormally loud stomping sound and the wheels were shuddering significantly. The contact stated that the failure had been recurring while driving. The vehicle was taken to the dealer, where it was diagnosed that the suspension yoke had failed and needed to be replaced; however, the part had been discontinued. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the part had been discontinued. The failure mileage was approximately 65,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596261June 24, 2024
SUSPENSION, ELECTRICAL SYSTEM
The contact owned a 2013 Buick Lacrosse. The contact stated while driving at an undisclosed speed, she became aware of a failure with the suspension. The contact stated that front and rear ends of the vehicle were lowered, and the vehicle was drifting. Additionally, the contact stated that several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed as a failure with the suspension and electrical system which needed to be replaced. The dealer was contacted; however, the vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 146,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594624June 16, 2024
ELECTRICAL SYSTEM
Hello my car is stalling out and the stabilìtrak lights comes on with trak symbol. Car does not crank back up until the next day.. it keeps doing this after several days. Im scared to drive this car with the stalling when driving it... PLEASE help me fix this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593626June 11, 2024
POWER TRAIN, SERVICE BRAKES, HYDRAULIC, FUEL SYSTEM, GASOLINE
The contact owns a 2018 Buick Lacrosse. The contact stated while driving at an undisclosed speed, the vehicle hesitated to accelerate while the accelerator pedal was depressed. The contact pulled over and checked underneath the vehicle. The contact discovered that the START/STOP accumulator endcap bolt had detached, causing transmission fluid to leak onto the ground. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that in 2021, he detected an abnormal fuel odor coming through the air vents while driving. The brake pedal also stuck while depressed, and the rear brake pads needed to be replaced frequently. The contact stated that the vehicle was taken to an unknown dealer in 2021 for the fuel odor, and an unknown fuel system part was replaced. The contact related the failures to NHTSA Campaign Numbers: 20V668000 (Power Train), 18V358000 (Fuel System, Gasoline), and 18V576000 (Service Brakes, Hydraulic); however, the VIN was not included in the recalls. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The failure mileage was 161,188.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593279June 9, 2024
AIR BAGS
The passenger airbag light started coming on and going off intermittently. After several weeks of this, it was on every time the car is driven. Testing by an ASE certified mechanic revealed that the permanent light results in no front seat airbags. The failed part is the seat presence sensor. The part is - and hasn't been for quite a while - manufactured by GM. Aftermarket parts are costly and the installation cost is in the hundreds of dollars. Research indicates that this is a well-known and long reported issue. Why not a recall years ago? Other than brakes and steering, could there be any more unsafe components than those affecting airbags? The only remedy other than continuously replacing the faulty part, is a bypass module. If it functions correctly, the airbag will deploy regardless of passenger weight. This puts any child or underweight rider in danger. And, of course, considering the expense, many owners will do nothing with possibly grave consequences. I think you "dropped the ball" big time on this one!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591050May 28, 2024
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
The contact owns a 2011 Buick Lacrosse. The contact stated while the vehicle was parked, the contact became aware of a failure with the defrost system. The contact stated that the windows failed to defrost properly, causing a visibility hazard while driving. The dealer was contacted; however, the vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 155,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591082May 28, 2024
SERVICE BRAKES
The contact owns a 2017 Buick Lacrosse. The contact stated that the rear brakes were worn three times faster than the front brakes. The check engine warning light was illuminated. The contact was concerned about the safety of the vehicle. The vehicle was taken to the dealer, where it was diagnosed; however, the cause of the failure was not yet determined. The vehicle was taken to another dealer but was not yet diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to trade the vehicle. The failure mileage was approximately 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587603May 8, 2024
STEERING, ENGINE
The contact owns a 2016 Buick LaCrosse. The contact stated while driving 35 MPH, the vehicle lost power steering functionality. The check engine warning light was illuminated. The contact was able to drive to the residence. The vehicle was towed to the dealer, where the failure was diagnosed as a glitch, and the Power steering control module (PSCM) software update was performed; however, the failure recurred. The dealer was contacted and advised the contact that the electric power steering assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585309April 25, 2024
ELECTRICAL SYSTEM
The contact owns a 2012 Buick LaCrosse. The contact stated that while driving at an undisclosed speed, the park assists, and several unknown warning lights illuminated. In addition, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the RPM was elevated. The contact stated that the failure had been occurring and persistent for several years; however, the dealer had not been able to duplicate the failure. The vehicle was taken to the dealer where it was diagnosed with a severe electrical failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583222April 16, 2024
ELECTRICAL SYSTEM
Battery light on no power charging 12v battery from hybdrid
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583260April 16, 2024
ENGINE
THE SAID VEHICLE WAS BEING SERVICED AT LOGANVILLE AUTO CENTER. WHEN I WENT TO PICK IT UP ON FEBRUARY 9, 2024, THE MECHANIC CAME OUT AND SHOWED ME THAT TWO OF THE TUBES WERE LEAKING AND THIS WOULD BECOME A SERIOUS PROBLEM. HE GAVE A RECALL SHEET ISSUED ON DECEMBER 13, 2023 THAT THERE WAS A RECALL INVOLVING OUR CAR FOR THIS VERY SAME ISSUE. I CALLED GM THE NEXT DAY AND THEY STATED THAT OUR CAR DIDN'T COME OUT OF THE BARN THEY WERE RECALLING. I EXPLAINED TO THEM IT WAS ALREADY HAPPENING TO OUR CAR AND THE PERSON STATED THAT OUR VIN NUMBER MAY BE ADDED LATER. I CALLED ON APRIL 8TH AND THEY STATED IT HAD NOT BEEN ADDED TO THE RECALL LIST. THIS CAR ONBLY HAS 61,230 MILES ON IT. THIS IS A SERIOUS ISSUE AND IT SHOULD BE COVERED UNDER THIS RECALL BECAUSE THEY KNOW THAT IS MORE WIDESPREAD THAN WHAT VIN NUMBERS THEY HAVE INCLUDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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