Buick LaCrosse Complaints

2,125 consumer complaints on file.

#11152376November 19, 2018
VISIBILITY/WIPER
THE DEFROSTERS NEVER WORKED PROPERLY. IT SEEMS MOISTURE IS BEING BROUGHT IN FROM OUTSIDE AND FOGGING UP THE WINDSHIELD. THE VEHICLES POOR DEFROSTERS BECAME A SAFETY ISSUE WHEN DRIVING THRU THE LAST SNOW STORM. VISIBILITY WAS EXTREMELY POOR. I HAD TO LEAN OVER AND PEAK THRU THE BOTTOM OF THE WINDSHIELD NEAR THE BOTTOM TO GET MINIMAL SIGHT. LIKE I SAID, IT WAS ALWAYS AN ISSUE, BUT WHEN YOU REALLY NEED DEFROSTERS, YOU DON'T HAVE ANY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152270November 18, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
TAKATA RECALL.. ALL OF MY WARNING DASH LIGHTS ARE ON AT TIMES OR THE WHOLE DASH, RADIO AND EVERYTHING GO OUT THEN COMES BACK, THE IGNITION HAS BEEN PAUSING BEFORE IT TURNS OVER, THE FRONT END OF THE CAR RATTLES, ABS, T/C AND AIR BAGS WARNING LIGHTS ARE ALMOST ALWAYS ON.. I HAVE REPLACED 1000.00S OF DOLLARS TO FIX THE PROBLEM AND NOTHING CHANGES. I HAVE REPLACED THE WHEEL HUBS, IGNITION MODULE, THE 700.00 PART FOR THE ECBM, NOTHING CHANGES, I BELIEVE ITS AN ELECTRICAL PROBLEM THAT NO ONE HAS BEEN TO FIND. IT DOESNT MATTER IF THE CAR IS STATIONARY, IN MOTION OR WHERE I AM DRIVING. I NEED HELP WITH MY CAR, PLEASE. I DONT HAVE PICTURES , CAN YOU PLEASE HELP ME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151754November 15, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHILE DRIVING AT NIGHT, BOTH HEADLIGHTS FAILED TO ILLUMINATE. THE AREA THAT I LIVE IS RURAL AND BACK ROADS DO NOT HAVE STREET LIGHTS. WHILE THE BRIGHTS WERE WORKING, THAT ALSO CREATED A HAZARDOUS CONDITION, AS THE BRIGHTS COULD TEMPORARILY BLIND AN ONCOMING DRIVER, ESPECIALLY DANGEROUS ON NARROW 2 LANE ROADS. THE CAR WAS TAKEN TO ART MORAN BUICK DEALERSHIP AND I PAID OVER $300.00 TO REPLACE HEADLIGHT MODULE. I WAS TOLD THAT GM ONLY COVERED THIS FROM DATE OF PURCHASE TO 12 YEARS OR 150,000 MILES. THIS HAPPENED SIX MONTHS PAST THAT DATE. THE CAR HAS 98,300 MILES ON IT AS OF TODAY. THIS IS A DEFINITE SAFETY HAZARD, AND NHTSA SHOULD REQUIRE A FULL RECALL. I HAVE THE RECALL LETTER FROM GM, AS WELL AS THE PAID BILL FOR THE REPAIR FROM THE BUICK DEALER. HOWEVER, I AM NOT A COMPUTER GENIOUS, SO TELL ME HOW I CAN GET THESE DOCUMENTS TO YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151885November 15, 2018
STRUCTURE:BODY
TAKATA RECALL I WAS IN AN ACCIDENT ON OCT 16, 2018. I WAS ON THE STREET SITTING AT A RED LIGHT WHEN A VEHICLE HIT ME FROM THE REAR WHICH MADE ME HIT ANOTHER VEHICLE AND MY AIRBAGS DID NOT DEPLOY.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11150374November 9, 2018
AIR BAGS
I WAS DRIVING IN THE CITY INVOLVED IN A CAR ACCIDENT AND MY AIRBAGS DID NOT DEPLOY
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11149615November 6, 2018
EXTERIOR LIGHTING
WHEN I AM DRIVING SOMETIMES THE AUTOMATIC LIGHTS SHUT OFF AND THE ONLY LIGHTS THAT WILL WORK ARE MY BRIGHT LIGHTS. CAN HAPPEN ANYTIME OF THE DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149730November 6, 2018
EXTERIOR LIGHTING
WHILE DRIVING WITH LOW BEAM HEADLIGHT SETTING MY HEADLIGHTS WENT OUT. I TRIED TO GO FROM AUTOMATIC TO MANUAL BUT THE LIGHTS REMAINED OUT. HIGH BEAMS CONTINUED TO WORK AS NORMAL. A VERY DARK NIGHT ON A TWO LANE ROAD WITH OPPOSING TRAFFIC AND THIS VERY DANGEROUS SITUATION WAS UNPLEASANT AND EXTREMELY DANGEROUS. I ALMOST WENT OFF THE SIDE INTO A DITCH WITH A DROP OFF AND TREES WHEN I COULD NOT SEE. THIS WAS COMPOUNDED BY OPPOSING TRAFFIC AND A NEAR HEAD ON SITUATION. THE BUICK DEALERSHIP EXPLAINED THAT THE WARRANTY AND RECALL HAD JUST EXPIRED BOTH BY THE DATE OF A 2006 CAR AND THAT MY MILLAGE HAD EXCEEDED THE LIMITS OF THE RECALL.. A HEAD ON CRASH OR OVER A DROP OFF INTO TREES WOULD HAVE BEEN TRAGIC. I WILL BE SPREADING THE NEWS ABOUT THIS PROBLEM THAT HAS NOT BEEN CORRECTED. I WAS NEVER CONTACTED BY GM ABOUT THIS PROBLEM.THE RECALL WAS NOT RECOGNIZED BY THE BUICK DEALERSHIP UPON MY FIRST CONTACT TELEPHONE CALL. AFTER A LITTLE RESEARCH, I HAVE FOUND THAT THIS PROBLEM IS VERY WELL KNOWN AND DOCUMENTED IN THE AUTO INDUSTRY. RECALL NO. 15V519000 STATES THAT THE BUICK OWNERS MAY NOT BE INFORMED OF AN EXPANDED WARRANTY FOR THIS PROBLEM. THE PROBLEM IS NOT FIXED AND NEEDS TO BE FIXED BEFORE SOMEONE WITH A CAR LOAD OF CHILDREN GETS WIPED OUT IN A TERRIBLE ACCIDENT THAT COULD HAVE BEEN CORRECTED BY NOTIFICATION BY THE MANUFACTURE OF THE AUTO IN QUESTION. I NOTICED MANY DIFFERENT MODELS ARE AFFECTED BY THIS MANUFACTURES DEFECT. I CAN SEE MANY LAW SUITS COMING UP SINCE THIS IS A WELL KNOWN PROBLEM. I WILL BE ADDRESSING THIS WITH MY SENATORS AND REPRESENTATIVES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144858November 2, 2018
FUEL/PROPULSION SYSTEM, SEATS
MY VEHICLE IS STALLING AND TAKES A LONG TIME TO CRANK AFTER RE-FUELING. I TOOK THE VEHICLE TO A LOCAL DEALERSHIP AND THEY ARE SUGGESTING THAT THE PURGE VALVE SELONOID NEEDS TO BE REPLACED, HOW MAY OTHER COMPLAINTS HAVE BEEN REPORTED? PLEASE ADVISE IF THERE WILL BE ANY ACTION TAKEN REGARDING THIS. AS SOON AS POSSIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144086October 30, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHEN DRIVING RADIO AND DASH LIGHTS GO OFF FOR A SECOND AND COME BACK ON THIS OCCURS 5 AND 10 MINUTES APART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142766October 25, 2018
ELECTRICAL SYSTEM
I WAS DRIVING MY CAR EVERYTHING WAS PERFECTLY WORKING.I PARKED FOR THE NIGHT BEHIND MY HOUSE NO PROBLEMS. I WENT TO DRIVE MY CAR THE NEXT MORNING AND ALL OF THE DASH GAUGES AS WELL AS THE REVERSE LIGHTS WERE OUT. I TOOK IT TO AN AUTO REPAIR SHOP WITH NO EXPLANATION AS TO WHAT WAS GOING ON. THE CLUSTER PANEL WAS REPLACED WITH NO LUCK OF THE PROBLEM BEING RESOLVED. FUSES WERE REPLACED ALSO. THIS IS NOT ONLY UPSETTING BUT IT IS ALSO DANGEROUS. I CAN NOT AND DO NOT DRIVE THE CAR BECAUSE OF THIS ISSUE. HOW DO I KNOW HOW MUCH GAS I HAVE OR HOW FAST I AM TRAVELING. AFTER DOING SOME RESEARCH, THIS IS A PROBLEM THAT HAS COME UP BEFORE WITH NO SOLUTION. SOMETHING NEEDS TO BE DONE ABOUT THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141893October 22, 2018
AIR BAGS
AIR BAGS WENT OFF WHEN I WAS STOPED AT A RED LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141663October 21, 2018
STEERING
I WAS DRIVING ON THE HIGHWAY AT APPROXIMATELY 70 MILES AN HOUR WHEN MY POWER STEERING WENT OUT. WITH GREAT DIFFICULTY I WAS ABLE TO MOVE ACROSS LANES AND GET TO AN EXIT. I DROVE TO THE NEAREST BUICK DEALER WHO SAID THEY WERE TOO BACKED UP TO HELP. WHILE AT THE BUICK DEALER I TURNED THE ENGINE OFF. WHEN I TURNED THE ENGINE BACK ON, THE POWER STEERING WAS WORKING AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141010October 17, 2018
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
WHENEVER I PUT FUEL IN THE CAR IT HAS A HARD TIME STARTING AND WILL ALSO STALL OCCASIONALLY. IT'S BEEN HAPPENING SINCE JUNE 2018 AND I HAVE HAD A MECHANIC TRY TO FIX IT AND THEY CAN'T FIGURE OUT WHAT'S CAUSING IT TO DO THIS. ARE THERE ANY RECALLS FOR THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139466October 10, 2018
UNKNOWN OR OTHER
I SENT THIS EMAIL TO THE SURVEY FOR RANDY MARION DEALERSHIP ON STATESVILLE RD HERE IN HUNTERSVILLE NC. AGAIN I DO NOT WANT THE VEHICLE BACK AS IT IS TOO MUCH RISK FOR ME, MY FAMILY AND MY WORK. IT PUT ME IN A DANGEROUS SITUATION FROM BEING STUCK IN THE STREET AND DEALING WITH AN ANGRY PASSENGER. WE MUST GET THIS RESOLVED IMMEDIATELY. I AM LOSING MONEY. I NEED A DEPENDABLE VEHICLE. THE SALES PART WENT AS EXPECTED. A LOT OF SMILES AND VERY ENGAGED IN CONVERSATION. THE SALES GUY MIKE WAS VERY NICE. NO PRESSURE. THE PROBLEM IS AFTER THE CARE WAS SIGNED FOR. AFTER THE EXCITEMENT OF GETTING A BRAND NEW VEHICLE I REALIZED I PAID TOO MUCH AND DIDN'T UNDERSTAND ALL THE CHARGES THAT JACKED THE TOTAL UP SO FAR. HOWEVER THAT'S NOT MY ISSUE. MY ISSUE IS THE BRAND NEW CAR IS SHUTTING OFF IN THE MIDDLE OF THE STREET. IT GOES COMPLETELY DEAD. LEAVING ME STRANDED. IT HAPPENED THREE TIMES ON 10/5. THE BRAND NEW VEHICLE IS PPUTTING ME IN A DANGEROUS SITUATION FOR ME, MY FAMILY AND MY CLIENTS. SO I'M NOW LOSING INCOME AND IT ALSO CAUSED ME TO HAVE A BAD CUSTOMER SERVICE EXPERIENCE WITH A CLIENT WHICH EFFECTS MY PROFESSIONAL REPUTATION. THE PROBLEM WITH THE VEHICLE IS MAJOR AND A SERIOUS SAFETY ISSUE. YOUR SERVICE TEAM IS WORKING WITH GMC ENGINEERS TO FIGURE OUT HOW TO FIX THE PROBLEM, HOWEVER I DO NOT WANT THIS VEHICLE. YOUR SALES MANAGER STEVE SAYS THIS IS UP TO GMC TO DETERMINE IF A VEHICLE CAN BE EXCHANGED OR NOT. THIS IS COMPLETELY UNACCEPTABLE FOR ME. I WORK TOO HARD AND A LOT OF PEOPLE DEPEND ON ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133098October 3, 2018
ENGINE
ENGINE LIGHT COMES ON WHEN AIR CONDITIONER IS ON AND CAR IS STATIONARY. I HAVE NOT HAD A DIAGNOSTIC PERFORMED. ENGINE LIGHT VARIES COMING ON IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133159October 3, 2018
SERVICE BRAKES, VEHICLE SPEED CONTROL
ADAPTIVE CRUISE ENGAGES ANTILOCK BRAKES IN A RANDOM MANNER EVEN WHEN NO CAR IS IN FRONT OF YOU WHEN THE VEHICLE IS IN MOTION AT A VARIETY OF DIFFERENT SPEEDS. HAS HAPPENED MULTIPLE TIMES FOR SEVERAL MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132741October 1, 2018
POWER TRAIN
I HAVE NO IDEA WHETHER THIS CONCERNS THE TAKATA INFLATORS OR NOT. WHILE ACCELERATING FROM A NORMAL TRAFFIC SPEED (APPROXIMATELY 20 TO 40MPH) , IT SEEMS LIKE THE TRANSMISSION SHIFTS UP AND DOWN RAPIDLY SEVERAL TIMES BETWEEN LOWER GEARS. IF THE ACCELERATION IS TERMINATED BY BY LIFTING YOUR FOOT FROM THE ACCELERATOR, THE SHIFTING GOES AWAY. AFTER THAT, A SOFT PRESSURE ON THE ACCELERATOR WILL ALLOW THE VEHICLE TO ACCELERATE WITHOUT FURTHER UNWANTED SHIFTING. THIS IS A REOCCURRING PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132820October 1, 2018
AIR BAGS, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
MY HEAD LIGHTS WON'T COME ON AND MY AIR BAG LIGHT COMES ON AND OFF ALL DAY LONG WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131871September 27, 2018
EXTERIOR LIGHTING
WHILE DRIVING OR SITTING ALL THE INSTRUMENT PANEL/DASH AND HEADLIGHT/DAYTIME DRIVING LIGHTS INTERMITTENTLY EITHER FLASH OFF AND ON OR SHUT OFF FOR SEVERAL SECONDS AND COME BACK ON. THIS PROBLEM HAS BUILT UP OVER TIME AND THE RADIO HAS ALSO STARTED TO ALSO INTERMITTENTLY TURN OFF AND ON CONJUNCTION WITH ALL THE LIGHTING. THIS SEEMS TO OCCUR WHEN EVER THERE IS SOME KIND OF QUICK DRAW OF ELECTRICAL POWER, SUCH AS BRAKING, DOWNSHIFTING OF TRANSMISSION TO ACCELERATE, TURNING ON DEFROSTERS, OR SIMPLY WHILE DRIVING. THIS POWER LOSS ALSO AFFECTS THE CRUISE CONTROL AND WHEN POWER LOSS OCCURS IT WILL DISENGAGE. THIS DISTURBINGLY OCCURS WHILE DRIVING AT NIGHT AND POWER LOSS TO INSTRUMENT PANEL/DASH AND HEADLIGHT LEAVES ME IN COMPLETE DARKNESS FOR SEVERAL MOMENTS AT TIME. I HAVE NOT IDEA HOW FAST I'M GOING OF IF THE ROAD IS STILL IN FRONT OF ME. I NOTICE AN ISSUE WITH THE PREVIOUS BODY STYLE OF LACROSSE BUT NOT MINE. IF THE BATTERY IS DISCONNECTED FOR SEVERAL HOURS SOME THING OR SOME PROGRAM IS RESET AND THE ISSUE WILL STOP FOR ROUGHLY TWO WEEKS AND THEN START BACK UP, BUT SO FAR THE ISSUE SEEMS TO INTENSIFY UP RESTARTING AFTER THE BATTERY IS DISCONNECTED. THE DRIVETRAIN IS NOT AFFECTED BY THE POWER LOSS AND WILL CONTINUE TO OPERATE DURING THE ILLUMINATION AND INSTRUMENTATION LOSS. THE ISSUE DOES SEEM TO REPEAT MORE FREQUENTLY WHEN IN TOWN WITH THE CONSTANT ACCELERATION AND BRAKING. ON THE INTERSTATE THE ISSUE WILL OCCURS INTERMITTENTLY WHILE CRUISING AND WHEN ACCELERATING OR BRAKING AND IF SOME DEVICE IS ACTIVATED SUCH AS DEFROSTERS, TURN SIGNALS, OR AIR CONDITIONING. WITH THE INTERMITTENT AND SO FAR SHORT NATURE OF THE POWER LOSS, I'M NOT ABLE TO ASCERTAIN IF ANY OTHER SYSTEMS ARE BEING AFFECTED AS OF YET. THE PROBLEM RESEMBLES ALTERNATOR OR BATTERY FAILURE, BUT BOTH WERE REPLACED AT THE ONSET OVER A YEAR AGO. VIDEOS OF THE CLUSTER ARE AVAILABLE BUT TOO LARGE TO ATTACH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130416September 20, 2018
ELECTRICAL SYSTEM, VISIBILITY
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. WHILE DRIVING THE VEHICLE, THE AIR CONDITIONING, HEATING, AND DEFROSTER FAILED TO FUNCTION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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