Buick Encore Complaints

604 consumer complaints on file.

#10809649December 11, 2015
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2015 BUICK ENCORE. THE CONTACT STATED THAT THERE WAS AN INTENSE GLARE THAT IMPACTED VISIBILITY IN WHICH THE CONTACT WAS UNABLE TO SEE THE INSTRUMENT PANEL WARNING INDICATORS ON THE INSTRUMENT PANEL. THE DEALER AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE AND WERE UNABLE TO PROVIDE A PERMANENT REMEDY FOR THE CONDITION. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE CONTINUED WHILE DRIVING DURING THE DAY TIME. THE APPROXIMATE FAILURE MILEAGE WAS 24. UPDATED 02/05/16*LJ; VEHICLE PURCHASE DATE SHOULD BE BEFORE INCIDENT DATE UPDATED 05/10/18*JB *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808929December 7, 2015
SERVICE BRAKES
WHEN WE PURCHASED THIS AUTO WE WERE TOLD THE BRAKES WOULD MAKE A NOISE BUT THAT IT WAS NOT A PROBLEM. WE WERE NOT TOLD THAT THEY WOULD GRAB STRONGLY ENOUGH TO THROW THE DRIVER FORWARD AT THE SLIGHTEST TOUCH. THE PROBLEM INITIALLY OCCURRED EACH TIME THE VEHICLE WAS FIRST STARTED BUT NOW HAPPENS MORE FREQUENTLY AND IS MUCH MORE SEVERE. IS VERY DANGEROUS WHEN THERE IS MOISTURE IN THE AIR OR WHEN THE WEATHER IS COOLER. I FEEL THAT IT IS A DEFINITE SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807948December 2, 2015
UNKNOWN OR OTHER
THE C0LLISION WARNING SYSTEM NOT WORK PROPERLY. THE OUTSIDE DETECTION SYSTEM SHUTS ITSELF OFF NOW AND THEN SOMETIMES GIVING A MESSAGE "OUTSIDE DETECTION SYSTEM NOT AVAILABLE." ALL THIS OCCURS WHEN THE VEHICLE IS IN MOTION WHICH FOR ME IS A SAFETY C0NCERN. IT HAS HAPPENED OFF AND ON SINCE PURCHASING THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788565November 5, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2014 BUICK ENCORE. THE CONTACT STATED THAT THE BRAKE SYSTEM FAILED. THE BRAKES EMITTED A SQUEAKING NOISE WHILE REVERSING AND DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE. THE DEALER WAS UNABLE TO CORRECT THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787694November 2, 2015
LANE DEPARTURE: BLIND SPOT DETECTION
TL* THE CONTACT OWNS A 2014 BUICK ENCORE. WHILE DRIVING 70 MPH, THE BLIND SPOT DETECTOR FAILED TO OPERATE. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 02/19/16*LJ UPDATED 02/25/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787800November 2, 2015
TIRES, TIRES:SIDEWALL
TIRES WITH WEAK SPOTS ON ALL 4 TIRES OF THE SAME BRAND, LINE AND SIZE. CONTINENTAL CONTIPROCONTACT P215/55 R18 94H P5OA BN7 1114
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781784October 13, 2015
SERVICE BRAKES, VISIBILITY/WIPER
1. WHILE STOPPED ON AN INCLINE, EVEN A SMALL INCLINE, THE VEHICLE ROLLS BACKWARDS 6-12" WHEN MOVING FOOT FROM BRAKE TO ACCELERATOR (THE VEHICLE HAS AUTOMATIC TRANSMISSION). WE HAVE COME CLOSE TO HITTING TWO VEHICLES BEHIND US WHEN STOPPED AT A STOP LIGHT AND THE VEHICLE SLID BACKWARDS. 2. BECAUSE OF DESIGN, THERE ARE COLUMNS REDUCING VISIBILITY THROUGH AN ALREADY SMALL REAR WINDOW. THE PROVIDED REAR VIEW CAMERA HAS ALMOST NO RESOLUTION AND UNDER MOST NORMAL LIGHTING CONDITIONS IS TOTALLY USELESS,. THE RESULT IS THERE IS NO WAY TO SEE WHAT IS BEHIND YOU WHEN BACKING UP OR BACKING OUT OF A DRIVEWAY. 3. WE COMPLAINED TO THE DEALER AND THEN TO GM AND WERE TOLD THAT "ALL OTHER ENCORES WERE THE SAME THEREFORE THERE IS NOTHING THEY CAN DO."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779505October 3, 2015
FUEL/PROPULSION SYSTEM
THE BUICK ENCORE HAS 15,000 MILES ON IT, THE LAST 2,000 MILES OR SO THE ENGINE HESITATES ANY SPEEDS. IT DOES NOT STALL BUT IT KEEPS HESITATING. THE CAR HAS BEEN TAKEN TO THE DEALERSHIP TWICE, THE PROBLEM HAS NOT BEEN FIXED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778389September 29, 2015
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
DRIVING ALONG AT APPROX. 55 MPH ON A MAIN HIWAY SLOWED TO APPROX. 40 MPH TO MAKE A TURN, WHEN SUDDENLY THE ENGINE STOPPED OPERATING. EVERYTHING SHUT DOWN, NO STEERING, NO BRAKES. ON STAR DID NOT RESPOND, CAR WAS DISABLED ABOUT 5-7 MINUTES, TRIED TO START SEVERAL TIME WITH THE KEY. SERIOUS ISSUE, HAD CAR TOWED TO DEALER, FOUND NOTHING WRONG AND NO CODES WERE OBTAINED FROM THE COMPUTER SYSTEM!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10764675September 17, 2015
ELECTRICAL SYSTEM, STEERING
DRIVING ABOUT 45-50 MPH AND THE CAR SUDDENLY TURNED OFF. THE STEERING WHEEL BECAME STIFF AND ALL THE ELECTRICAL POWER TURNED OFF, AND THE DASH BOARD SCREEN WAS BLACK. I THEN TURN THE IGNITION KEY OFF AND RESTARTED THE CAR IN THE MIDDLE OF THE MAIN DRIVING ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761516September 4, 2015
ELECTRICAL SYSTEM
WHILE BRAKING TO STOP FOR A TRAFFIC LIGHT ON A BUSY 45 MPH SPEED LIMIT ROAD, THE ENGINE STOPPED RUNNING. I SHIFTED INTO PARK TO RESTART IT. ENTIRE ELECTRICAL SYSTEM WAS DEAD EXCEPT POWER SEATS AND DOOR LOCKS. ENGINE WOULD NOT START AND NO OTHER ELECTRICAL RELATED EQUIPMENT WORKED INCLUDING ENGINE, GEAR SHIFT, INSTRUMENT PANEL, RADIO, LIGHTS,TURN SIGNALS, AND EMERGENCY LIGHTS. TWO SAFETY ISSUES BECAUSE THE CAR COULD HAVE BEEN REAR ENDED: 1). COULD NOT SHIFT OUT OF PARK TO PUSH CAR OFF THE ROAD. NONE OF THE 4 LADIES IN THE CAR COULD GET IT OUT OF PARK. FORTUNATELY, WHEN MY HUSBAND ARRIVED HE COULD NOT GET IT OUT OF PARK EITHER. TWO MACHO POLICE OFFICERS GAVE IT A TRY, BUT FAILED ALSO. AFTER SOME EFFORT, THE TOW TRUCK DRIVER WAS ABLE TO PUT IT INTO NEUTRAL BY USING THE SHIFT LOCK MAUAL RELEASE. NONE OF US EVER HEARD OF IT 2). EMERGENCY FLASIHING LIGHTS DID NOT WORK GMC DEALER TOLD US A WELD ON THE BATTERY FAILED CAUSING BATTERY WIRE TO SHORT. I DON'T UNDERSTAND WHY SOME POWER WORKED, BUT THERE SHOULD BE A BACKUP SOURCE FOR EMERGENCY FLASHING LIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744905July 30, 2015
ELECTRICAL SYSTEM
WE HAD OUR 2014 BUICK ENCORE 8 MONTHS AND IT RAN GREAT UNTIL IT SAT IDLE FOR 10 DAYS. THEN, IT FAILED TO START. THE BATTERY WAS DEAD . WE CHARGED THE BATTERY AND TOOK THE VEHICLE TO THE DEALERSHIP WHO REPORTED NOTHING WRONG. THEY ADVISED IF IT HAPPENED AGAIN TO HAVE THE VEHICLE TOWED IN. AFTER SITTING IDLE FOR ABOUT 12 DAYS THE END OF JUNE, SAME PROBLEM. VEHICLE FAILED TO START AND WAS TOWED TO THE DEALERSHIP (BY OUR AAA COVERAGE) WHO AGAIN REPORTED NO PROBLEMS. GM AUTHORIZED THE DEALERSHIP TO RELEASE THE VEHICLE TO US WITHOUT FIXING THE PROBLEM. UPON OUR SUGGESTION THAT EVEN THOUGH THE BATTERY TESTED OKAY IT MIGHT BE FAULTY, THE DEALERSHIP AGREED TO PUT IN A USED BATTERY FROM ANOTHER 2014 ENCORE AS GM WOULD NOT AUTHORIZE A NEW BATTERY. AFTER LETTING THE VEHICLE SIT FOR ABOUT 11 DAYS WITH THE USED BATTERY, IT STARTED JUST FINE. NEITHER GM NOR THE DEALERSHIP WILL ACKNOWLEDGE ANY PROBLEM EXISTED WITH THE PREVIOUS BATTERY. I WAS WITHOUT A VEHICLE FOR ABOUT A MONTH WITH NO LOANER. GM HAS BEEN LESS THAN HELPFUL AND, AT ONE POINT, THE DEALERSHIP TOLD US,. "WE CAN'T FIX WHAT WE CAN'T FIND."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745133July 30, 2015
SERVICE BRAKES
ALMOST EVERY DAY THE 1 ST & 2 ND TIME THE BRAKES ARE APPLIED THERE IS A GRINDING NOISE & IT FEELS LIKE THE BRAKES ARE GRABBING. ON MY CAR IT SEEMS TO BE COMING FROM THE DRIVERS SIDE.MY CAR PARKS IN THE GARAGE. 1 ST TIME DEALER SAID THERE WAS A BIT OF RUST ON THE CALIPERS THEY CLEANED THEM UP..NEXT MORNING SAME THING..2 ND TIME BACK TO DEALER THEY SAID IT'S PROBABLY CONDENSATION & IT'S ALWAYS GOING TO BE THAT WAY..MY RESPONSE WAS THAT'S UNACCEPTABLE & I WILL CONTINUE TO BRING MY CAR BACK TILL ITS FIXED.THEY LATER TOLD ME THERE WAS A SERVICE BULLETIN FOR THIS PROB..GM IS MONITORING & WORKING ON THE FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723516June 4, 2015
SERVICE BRAKES
NEW BUICK 2015 ENCORE 1. APPYING BRAKES WHEN BACKING OUT OF GARAGE CREATES A SHRILL SQUEAL. 2. WHEN SLOWING FOR THE STOP SIGN AT THE END OF THE STREET, APPLYING BRAKES MAKES A MOANING SOUND AND SLIGHT VIBRATION. 3. WHEN I APPLY BRAKES TO SLOW DOWN AT ABOUT 5 MPH SUCH AS STOPPING AT AN INTERSECTION, THE BRAKES 'GRAB' RATHER THAN SLOWING SMOOTHLY. ALL PROBLEMS HAPPEN IN THE MORNING AFTER THE CAR HAS SET OVERNIGHT, AND THEY USUALLY GO AWAY AFTER DRIVING ENOUGH TO USE THE BRAKES A NUMBER OF TIMES. LAST WEEK I DROVE IN A HARD RAIN FOR 20-30 MINUTES GETTING HOME. PARKED CAR OVERNIGHT. BRAKE WORKED WITHOUT THE ABOVE PROBLEMS FOR THE NEXT TWO DAYS, THEN STARTED AGAIN. DEALER SAYS THEY (GM) ARE AWARE OF THE PROBLEM ON SOME 2015 ENCORES AND ARE "WORKING ON IT" BUT IT IS SAFE, AND MIGHT BE A FEW MONTHS BEFORE A FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715554May 10, 2015
ELECTRICAL SYSTEM
AFTER OWNING MY 2014 BUICK ENCORE FOR ONLY 64 DAYS I WENT TO START THE VEHICLE AND THE CAR WOULD NOT START. I HAD THE CAR JUMPED AND DROVE IT TO THE DEALER WHO TESTED THE BATTERY AND THE BATTERY FAILED, SO THE DEALER INSTALLED A NEW BATTERY. TODAY, WHICH IS MOTHER'S DAY I WENT TO START THE VEHICLE AND THE BATTERY IS COMPLETELY DEAD AND NO LIGHTS OR ANYTHING WOULD LIGHT UP. SO AFTER HAVING A NEW BATTERY IN MY BUICK ENCORE FOR ONLY 69 DAYS I AM LEFT WITH ANOTHER TRIP TO THE DEALER TO SORT OUT SOME PROBLEM IN THE ELECTRICAL SYSTEM TO FIND OUT WHAT IS DRAINING THE LIFE OUT OF THIS NEW BATTERY. SO, AFTER OWNING THE CAR SINCE DEC. 28, 2014 , LESS THAN 5 MONTHS I AM DISAPPOINTED IN OWNING THIS NEW CAR AND HAVE LITTLE JOY IN DRIVING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706356April 17, 2015
EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
TL* THE CONTACT OWNS A 2013 BUICK ENCORE. THE CONTACT STATED THAT THE NAVIGATIONAL SYSTEM WAS DEFECTIVE AND WAS NOT PROPERLY GENERATING THE CORRECT ROUTES WHILE OPERATING THE VEHICLE. THE CONTACT INDICATED THAT THE VOICE RESPONSE FEATURE WAS NOT RECOGNIZING THE CONTACT'S VOICE. THE CONTACT REPORTED THE FAILURE TO AN AUTHORIZED DEALER MORE THAN FIVE TIMES AND THEY WERE NOT ABLE TO REMEDY THE FAILURE. THE VEHICLE WAS ALSO TAKEN TO A SECOND DEALER, WHO REPLACED THE RADIO, BUT THE FAILURE RECURRED. THE MECHANIC FROM THE SECOND DEALER STATED THAT THE NAVIGATIONAL SYSTEM WAS DEFECTIVE AND THAT THE REMEDY NEEDED TO BE DETERMINED BY THE MANUFACTURER OF THE NAVIGATION SYSTEM. THE VEHICLE WAS NOT REPAIRED AND THE CONTACT CONTINUED TO RECEIVE THE WRONG ROUTE INFORMATION WITHOUT VOICE COMMAND CONNECTION WITH THE NAVIGATIONAL SYSTEM. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE SEVERAL TIMES AND THEY PROVIDED NO REMEDY. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704562April 8, 2015
ENGINE, VEHICLE SPEED CONTROL
MY CAR DROVE FINE AND THEN I STOPPED AT A RED LIGHT AT A BUSY INTERSECTION WHEN MY TRACTION CONTROL AND CHECK ENGINE LIGHT CAME ON AND THE ENGINE POWER REDUCED CAME ACROSS THE DASHBOARD. THE LIGHTS, WIPERS, RADIO AND ENGINE WAS STILL RUNNING BUT WHEN PRESSING ON THE GAS PEDAL THE CAR WOULD NOT ACCELERATE. I HAD TO WAVE PEOPLE TO GO AROUND ME PUT IT IN PARK AND SHUT IT DOWN FOR 30 SECONDS. WHEN I TURNED IT ON AGAIN I HAD TO PUT IT IN REVERSE AND KEEP PUSHING THE GAS PEDAL TO GET OUT OF THE INTERSECTION THEN I PUT IT IN DRIVE AND JUST KEPT PRESSING THE GAS PEDAL AND INCHED MY WAY INTO A PARKING SPACE. AFTER SHUTTING IT OFF AND PARKING IT FOR 2-3 MINUTES I TURNED IT ON THE CHECK ENGINE LIGHT STAYED ON BUT THE CAR DROVE LIKE NORMAL TO GET ME TO THE DEALERSHIP. I GOT THIS CAR IN MAY OF 2013 AND THE FIRST TIME IT HAPPENED WAS FEB 2014 PRETTY COLD TEMPS AND NOW APRIL 2015 ABOUT 56 DEGREES F OUTSIDE. BOTH TIMES THE DEALER REPLACED THE THROTTLE BODY AND PERFORMED IDLE RELEARN PROCEDURE. I DON'T HAVE TIME OR MONEY TO REPLACE THIS PART EVERY YEAR. I LOVED THE SIZE, GAS MILEAGE, DESIGN AND COMFORT OF THIS VEHICLE, HOWEVER I WON'T BE BUYING ANOTHER GENERAL MOTORS VEHICLE AGAIN. I ALWAYS OWNED GM VEHICLES BUT NOT ANYMORE I SIMPLY DON'T FEEL SAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10695143March 18, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2013 BUICK ENCORE. THE CONTACT STATED WHILE ACCELERATING FROM A COMPLETE STOP, THERE WAS AN EXCESSIVE REDUCTION IN THE ENGINE POWER AND A WARNING LIGHT ILLUMINATED. THE VEHICLE WAS MANEUVERED CAUTIOUSLY TO THE SIDE OF THE ROAD, WHERE THE ENGINE WAS TURNED OFF. AFTER RESTARTING, THE VEHICLE RESUMED NORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO DISCOVERED A FAILURE CODE RELATED TO THE FUEL SYSTEM. THE MECHANIC WAS UNABLE TO DETECT THE COMPONENT THAT CONTRIBUTED TO THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691789March 3, 2015
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2013 BUICK ENCORE. THE CONTACT STATED THAT THE GAUGES IN THE INSTRUMENT PANEL WERE VERY HARD TO BE SEEN WHILE THE SUN WAS OUT. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE VEHICLE WAS DIAGNOSED BUT NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT PROVIDED. THE FAILURE MILEAGE WAS 14,000. UPDATED 3/31/15*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690537February 25, 2015
SEAT BELTS
TL* THE CONTACT OWNS A 2013 BUICK ENCORE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V488000 (SEAT BELTS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 03/24/15*LJ UPDATED 9/26/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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