BMW X5 Complaints (2024)

144 consumer complaints on file.

#11619868October 15, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619437October 11, 2024
SERVICE BRAKES
The manufacturer has failed or is unable to remedy this safety recall for my vehicle in a timely manner, This recall was opened on Feb 12,2024 and has not been addressed. Manufacturer Recall NumberNA NHTSA Recall Number24V104 Recall StatusRecall Incomplete, remedy not yet available. Due to the safety concerns involving the INTEGRATED BRAKE: The Integrated Brake (IB) system may not have been produced by the supplier according to specifications. If the IB system was not functioning properly, a warning lamp and message will be displayed in the instrument cluster. In August, this recall was expanded to include additional potentially affected vehicles. Safety Risk In some cases, there will be a reduction in power assist braking, which could lead to an extended stopping distance and increase the risk of a crash. I feel unsafe driving this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616328September 25, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 35 MPH, a warning flashed on the instrument panel to stop the vehicle and to use the parking brake. The contact pulled over and became aware that the vehicle had independently shifted to neutral(N). The contact depressed the brake pedal and observed that "use emergency brake" message was displayed on the instrument cluster. The contact stopped and turned off and restarted the vehicle to attempt to reset the computer; however, a symbol of a vehicle was flashing RED on the instrument cluster while attempting to restart the vehicle. The vehicle failed to restart. The contact had the vehicle towed to a dealer. The vehicle was not diagnosed and was not repaired. The failure mileage was approximately 11,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615563September 20, 2024
EXTERIOR LIGHTING
It’s not a one time experience, it’s all the time. But I feel, and many, many other people (owners of the same car and other car enthusiasts agree) that the rear turn signals on the 2024 BMW X5 are not sufficient enough. I do not feel the illuminate properly and it seems as though they are malfunctioning when in use. BMW started using the sequential fading turn signals, which I don’t like, but they are bright and easily distinguishable in the front, but the back, it does not make me feel safe enough. I do not feel they illuminate correctly and feel they are not bright enough (even though there is nothing wrong with them). I feel as though the rear turn signals are confusing for other drivers and does not do a good job at letting other drivers know I’m turning. They pulsate and look like they malfunction. I’d rather they just be like a standard LED, that flashes straight on & straight off. Or better yet, have a separate LED amber strip in the middle of the rear taillight (like the European models have) which makes it easier to distinguish and allows other drivers to know when I’m turning. I do not feel safe with the current rear turn signals.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614253September 12, 2024
SERVICE BRAKES
The braking system started malfunctioning. it was taking a longer distance and longer time to bring the car to a stop. All of a sudden there was a thump and warning lights came on. The warning light said the parking brake was no longer operable and was not available to help brake the car. The 2024 BMW X5 only has about 6,200 miles on it when this happened..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612188September 3, 2024
POWER TRAIN
Drive train malfunction during driving. It has been repaired twice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611371August 28, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609894August 21, 2024
STEERING
Received warning that steering effort changed requiring replacement of steering module
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609442August 19, 2024
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608873August 16, 2024
SERVICE BRAKES
As you can see, there is an open recall on my vehicle. This seems to be impacting roughly 80 thousand cars in the US. BMW does not have parts to fix this recall and is continuing to ask drivers to keep driving their cars with defective breaking system. I wanted to know what action you may take against a manufacturer that is essentially asking owners to keep driving unsafe cars on US highways presumably causing a dangerous situation for everyone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608837August 15, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
The contact owns a 2024 BMW X5. The contact stated while driving approximately 15 MPH, attempting to depress the brake pedal however there was a reduction in the power assist braking leading to the vehicle crashing into another vehicle. No warning lights were illuminated. The front passenger side of the vehicle crashed into the rear end of the other. The crash occurred on an unstated off-ramp from a highway to a main street. The air bags were not deployed. The vehicle was drivable. A police report was filed. The vehicle was not destroyed. The vehicle was driven to a certified collision repair center and the contact received a diagnosis stating that the front bumper along with several other things needed to be repaired. The vehicle was repaired. The contact was notified that the VIN was included in the NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES) however, the parts was not available; the VIN was not included before the crash. The manufacturer was made aware of the failure and confirmed that the remedy was not available. The failure mileage was 3,909.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11608721August 15, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
In February,2024[12th]. BMW FILED A RECALL NOTICE ABOUT A DEFECTIVE PART IN THE BRAKING SYSTEMS OF 2023,2024 models 5series, 7 series, x1,x5,x6,x7 and Xm. My vehicle was made in mid March and delivered early April. Supposedly according to my source , BMW received replacement parts from the vendor and production continued. I’m not sure if it ever stopped. The problem is BMW NEVER TESTED THESE NEW PARTS TO SEE IF THEY FIXED THE PROBLEM. THIS IS CLEARLY NEGLIGENCE ON THEIR PART. THE DEGREE THE LAWYERS CAN DETERMINE. NOW AROUND August12, BMW ISSUED A STOP SALE ON ALL THESE CARS INCLUDING SOME 2025 MODELS. ONLY BECAUSE I READ A USER BLOG ON LINE ABOUT THIS AND CHECKED MY VIN WAS I AWARE IT AFFECTED MY CAR. NO NOTICE FROM BMW. This was not a don’t drive notice. The effect on owners is they can’t trade or sell their cars. There does not seem to be a requirement that BMW file a STOP SALE order with NHTSA. I DON’T BELIEVE THEY FILED A SUBSEQUENT NOTICE TO THE FEBRUARY FILING. Every day there are recall notices. Most are narrow in scope but this will involve umpteen thousands of cars. There is no end date because they don’t know when a new part will be available. Once available it could be many months before owners are able to have the problem part replaced. It takes 2+ hours a car. The dealers are already overwhelmed because of limited space and mechanics. If these companies don’t get fined for this type of behavior, it will not stop. I am talking millions in fines. The FAA does it. More people drive than fly yet it seems the Federal Transportation Department does not have or doesn’t want to exercise this option. Just look at what has been going on for over 15 years with Takata airbags which could be fatal if opened. Just today 577,000 cars from Ford and Mazda were issued a DO NOT DRIVE notice on the news. Granted they were for older models but people who need transportation will still drive. Why hasn’t the government over the past 15+ years stopped the buying of them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606536August 5, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605716July 31, 2024
SERVICE BRAKES
My 2024 BMW X5 has been on recall which is The Integrated Brake (IB) system/ safety recall since February, 2024. The brake system is not functioning properly and sometimes the car brakes automatically by itself which is a concerning issue and may lead to a crash. I have reached out BMW of Silver Spring many times they just don't care and they keep saying we can not do anything at this time and I even drove there couple times to talk to them at the dealership they keep saying same thing we are waiting for the parts. I received a call from one of their service department people called Alex said we have the parts available and we can service your vehicle I was out of town for work and when I came back to Virginia and drove to dealership and asked the same person who called me about the recall repair he said we don't have the parts available and we can not do anything at this time. I told him you called me that you guys have it available and I was out of town and when I returned to Virginia and drove from Stafford, Virginia all the way to BMW of Silver Spring, Maryland for 2 hours with traffic and he kept lying to me that we have to wait and he said he will call me soon in few weeks but it has been months he never called me. and I called him and asked him you never called me how are we going to solve this issue or BMW needs take care of this issue he said I have to call the Corporate I called BMW corporate they keep saying we don't have any answer or we can't tell how long does it take. so the car has been on safety recall for 6 months now and BMW has failing to solve this issue and I have had the worst experience with BMW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605175July 29, 2024
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603555July 20, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving on a highway, several lights illuminated on my dashboard instrument cluster, including the ABS light, a red BRAKE light, a yellow PARK light, and the dynamic stability control light. The message center reported to "drive carefully" however none of this appeared urgent. I decided I should maybe test my breaks as I was curious what the problem was. I then proceeded to gently tap my brakes to see what all of this meant, and to my horror, my brake pedal went completely to the ground with no brakes initiated. Thankfully, I was able to move over onto the shoulder and coast to a stop and place my car in Park. The emergency brake would not initiate. This could have ended terribly awful.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602930July 17, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number 24V104000 (Electronic Stability Control (ESC), Service Brakes) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the power brake assist failed to operate as needed, causing the contact to lose control of the vehicle. There were no warning lights illuminated. The dealer was contacted; however, the vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 9,480. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602608July 16, 2024
ENGINE
Check engine light keeps coming on. Brand new car. Took in to dealer and replaced a valve related to battery. 1 month later, light back on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602353July 15, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The Integrated Brake system is not working properly. Received a recall notice in April 2024 and it is now 3 months later and it is still not fixed. Visited the BMW dealership and discussed the matter with them and they offered no information as to when it would be fixed. We just have to wait until they notify us. BMW stated that they will only fix it if the dashboard warning came on and they will look into fixing the problem. Why do I have to wait for the problem to become an issue before they address it. I think by then it might be too late. We asked for a loaner since they can't get it fixed in a timely manner and I was told, "just to drive the car". This is an accident waiting to happen. So, I am asking the NHTSA to assist in correcting this issue. I know I can't be the only one in this situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601037July 10, 2024
POWER TRAIN
My 2024 BMW X5 50e has stranded me three times now due to "Drivetrain Malfunction". Each time my safety has been at extreme risk due to driving on busy streets and interstate in Atlanta. Fortunately, today I had not made it to the interstate or I would have been in a the worst possible situation with my X5 locking down and shutting off with no notice. Given my long commute, I can no longer take the risk of driving the X5 50e. BMW NA should be held responsible and no one's safety should be at risk that BMW has put us in given this problem seems to be a common occurrence.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to BMW X5