BMW X5 Complaints (2014)

99 consumer complaints on file.

#10766699September 21, 2015
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2014 BMW X5. WHILE DRIVING 25 MPH, THE CONTACT SMELLED A BURNING ODOR. THE CONTACT STATED THAT AFTER THE VEHICLE WAS PARKED IN THE DRIVEWAY, THE INTERIOR CAUGHT FIRE. THE VEHICLE WAS TOWED TO AN UNKNOWN LOCATION. NO FURTHER DETAILS WERE AVAILABLE FOR THE FIRE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 16,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10748783August 14, 2015
ELECTRICAL SYSTEM
CAR STALLED WHILE DRIVING DOWN THE INTERSTATE. CAR WENT INTO NEUTRAL AND WE WERE ABLE TO PUSH BUTTON START. EXITED THE INTERSTATE AND STAYED ON SERVICE TO REMAIN SAFE. PASSENGER RESTRAINT SYSTEM NOTIFICATION APPEARED STATING TO REMAIN IN SAFETY BELTS AND CONTACT SERVICE CENTER. CAR HAD BAD SMELL AND SMOKE CAME FROM REAR HATCH. CAR IN FLAMES IN LESS THAN ONE MINUTE. WE HAVE POLICE REPORT, VIDEO, PICTURES, INSURANCE REPORTS ETC. BMW NEEDS TO BE ACCOUNTABLE AND OTHERS WARNED ABOUT THESE HAZARDS,
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10726505June 22, 2015
UNKNOWN OR OTHER
AS I WAS DRIVING ON THE HIGHWAY AT 70 MPH, MY LOCKED PASSENGER SIDE DOOR CAME UNLATCHED. I HEARD THE WIND FROM THE OUTSIDE AND THE ALERT CAME ON, THAT'S HOW I KNEW IT CAME OPEN. I HAD ALREADY BEEN DRIVING FOR AN HOUR, SO I KNOW IT HAD BEEN CLOSED. THREE DAYS LATER, MY LOCKED REAR PASSENGER DOOR DID THE SAME THING. I HAD BEEN DRIVING FOR TEN MINUTES THAT TIME AND I WAS GOING 30 MPH. BOTH TIMES, THE DOOR LOCK REMAINED IN THE DOWN POSITION. THIS GREATLY CONCERNS ME AS A SAFETY ISSUE. UPDATED 09/14/15*LJ UPDATED 10/26/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703010March 31, 2015
STRUCTURE:BODY
THE FIRST TIME THE FRONT PASSENGER DOOR OPENED ON IT'S OWN TO THE SAFETY CATCH WHILE MERGING ONTO A FREEWAY. THE RESULT WAS A DASHBOARD ALARM STATING A DOOR WAS OPEN. THIS VEHICLE IS EQUIPPED WITH SOFT CLOSE DOORS OPTION. THE SECOND TIME THE LEFT-READ DOOR OPENED TO THE SAFETY CATCH WHILE TRAVELING APPROXIMATELY 20MPH IN A RESIDENTIAL NEIGHBORHOOD. IN BOTH INSTANCES, THE VEHICLE WAS ONLY OCCUPIED BY THE DRIVER. THE VEHICLE WAS AT A DEALER WHO REPLACED SEVERAL COMPONENTS WITHIN THE DOORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692275March 5, 2015
AIR BAGS
I AM REPORTING TO YOU AN ACCIDENT I SUFFERED LAST WEDNESDAY, FEBRUARY 25, 2015 WITH MY 2014 BMW X5. IN THE ACCIDENT, I SLID ON ICE ON THE ROAD FOR MORE THAN 150 FEET AND THEN WENT OFF THE SIDE OF THE MOUNTAIN, BECAME AIRBORNE, BROKE THROUGH TREES, AND THEN EVENTUALLY CRASHED INTO A CONCRETE WELLHOUSE ABOUT 50' DOWN THE MOUNTAIN. THE IMPACT BY THE CONCRETE WELLHOUSE CAUSED MY ENTIRE FRONT DRIVER'S SIDE AND DRIVER'S DOOR AND LEFT FRONT TO BE DAMAGED. THE DAMAGE IS VERY SIGNIFICANT. WHEN I FINALLY STOPPED, THE COMPUTER SCREEN ON THE CAR SAID "AIRBAG FAILURE/MALFUNCTION." I HAVE SUFFERED INJURIES BECAUSE OF THE FALL AND THE IMPACT TO MY NECK, BACK, SHOULDER, ARM, ETC. I AM EXTREMELY CONCERNED THAT MY CAR, SUPPOSEDLY AN INCREDIBLY SAFE AND SMART VEHICLE, FAILED TO PROTECT ME WITH THE DEPLOYMENT OF THE AIRBAGS. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10703660February 10, 2015
ELECTRONIC STABILITY CONTROL (ESC)
VEHICLE BECAME UNCONTROLLABLE AT LESS THAN 5 MPH CAREENING SIDEWAYS DOWN A SLIGHT GRADE WHILE INCREASING SPEED UNTIL CRASHING HEAD-ON INTO A RETAINING WALL. A CD OF THE INCIDENT TAKEN FROM VIDEO SURVEILLANCE IS ENCLOSED. CONDITIONS: LIGHT SNOW, TEMP . MID 30'S. INITIAL CRASH TAKES PLACE @ 12;11 PM. SECONDARY CRASH (DURING ATTEMPTS TO REMOVE THE VEHICLE) TAKES PLACE @ 12:14 PM. THIS VEHICLE IS EQUIPPED WITH FULL TIME 4-WHEEL DRIVE, TRACTION CONTROL AND THE BMW X DRIVE SYSTEM TOUTED BY THEM AS THE BMW ALL-WHEEL DRIVE SYSTEM, XDRVE, ENSURES BMW HAS THE BEST POSSIBLE TRACTION AT ALL TIMES, ENHANCING AGILITY AND KEEPING YOU SAFELY ON TRACK. IN REALITY THIS VEHICLE WAS SO UNSTABLE DURING THIS INCIDENT THAT RECOVERY WAS IMPOSSIBLE WITHOUT THE ASSISTANCE OF A NEW STRAP AND UTILITY TRACTOR. THIS ROADWAY HAD BEEN PLOWED AND SUCCESSFULLY NEGOTIATED BY FOUR OTHER VEHICLES-INCLUDING A FEDEX DELIVERY TRUCK WITHIN THE PREVIOUS TWO HOURS. COLLISION DAMAGE, GREATER THAN $5,000. PROPERTY DAMAGED, TO BE DETERMINED. WE ARE EXTREMELY CONCERNED ABOUT THE HANDLING CHARACTERISTICS OF THIS VEHICLE AND URGE YOU TO INVESTIGATE. MY WIFE IS NO AFRAID TO DRIVE IT AND I BELIEVE IT TO BE A FATALITY WAITING TO HAPPEN. IT HAS EXHIBITED SIMILAR LOSS OF CONTROL ON OTHER OCCASIONS DURING LIGHT SNOW. ....UPDATED 04/02/15 *BF
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10667002December 17, 2014
STRUCTURE:BODY
DOORS OPENED (ON MULTIPLE OCCASIONS) BY THEMSELVES, WHILE THE VEHICLE WAS IN MOTION. THE VEHICLE HAS SOFT CLOSE AUTOMATIC DOORS; YET DRIVER'S DOOR AS WELL AS REAR PASSENGER DOORS OPENED WHILE DRIVING. THE DEALER - BMW NORTH SCOTTSDALE- CLAIMED TO HAVE REPAIRED IT (BASED ON BMW SERVICE BULLETIN), YET IT OCCURRED AGAIN WITHIN A FEW DAYS. EVENTUALLY BMW NORTH AMERICA BOUGHT THE VEHICLE BACK, BUT DID NOT RESPOND TO MY LETTER REGARDING THE DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652293November 3, 2014
STRUCTURE:BODY
DOORS OPEN BY THEMSELVES, WHEN LOCKED, WHILE DRIVING THE VEHICLE AT VARIOUS SPEEDS. THIS HAS BEEN HAPPENING FOR NO APPARENT REASON. (THIS VEHICLE HAS SOFT-CLOSE DOORS, COMFORT ACCESS OPTION) FIRST INCIDENT WAS ON 6 SEPT. 2014 AT 6:35 AM. I MADE A RIGHT TURN AND BEGAN TO MERGE ONTO A DARK HIGHWAY AND WAS STARTLED WHEN THE LIGHTS TURNED ON INSIDE THE CABIN, A WARNING LIGHT/DOOR OPEN INDICATOR ILLUMINATED IN THE DASH AND I HEARD AIR RUSHING THROUGH MY DRIVER'S DOOR. IT HAD POPPED OPEN AND WAS AJAR AND THE DOOR LOCK WAS STILL DOWN. I WAS DRIVING ABOUT 35-40 MPH BEGINNING THE ACCELERATION TO THE SPEED LIMIT OF 55. (IT WAS EARLY MORNING, DARK, AND TO SUDDENLY HAVE THE LIGHTS COME ON AND WARNING INDICATORS ILLUMINATE WAS VERY SCARY) I WASN'T ABLE TO SAFELY PULL OVER DUE TO OTHER CARS AROUND ME AND I COULDN'T PULL THE DOOR COMPLETELY CLOSED BY PULLING ON IT. I HAD TO HOLD THE DOOR WITH MY HAND UNTIL THERE WERE NO OTHER CARS AROUND. THEN, WHILE DRIVING, I HAD TO OPEN THE DOOR QUICKLY AND SLAM IT SHUT. I WASN'T ABLE TO KEEP THE VEHICLE COMPLETELY STEADY IN THE LANE WHEN DOING SO. THIS COULD EASILY HAVE CAUSED A CRASH. I WAS POSITIVE THE DOOR WAS CLOSED COMPLETELY WHEN I LEFT THE HOUSE, SOFT CLOSE DOORS ALWAYS CLOSE COMPLETELY, NO DOOR OPEN INDICATORS WERE LIT, AND MY VEHICLE WON'T LET YOU DRIVE AWAY IF A DOOR IS OPEN. I WAS ON THE ROAD ABOUT 30-40 MINUTES OR SO WHEN THE INCIDENT OCCURRED. THE EXACT THING HAPPENED AGAIN, 2 WEEKS LATER, WHEN I MADE A LEFT TURN INTO THE DRIVEWAY WHERE I WORK, TURNED RIGHT AND PULLED INTO A PARKING SPACE. WHILE I WAS PULLING IN, THE PASSENGER FRONT DOOR POPPED OPEN EXACTLY LIKE THE FIRST INCIDENT. WE BROUGHT IT INTO BMW ON 7 OCT., THERE IS TSB WITH THE "FIX", THEY HAD OUR CAR FOR 5 DAYS. REPLACED BOWDEN CABLES AND PUT IN A MODIFIED PART. ON 2 NOVEMBER IT HAPPENED AGAIN TO THE LEFT REAR DOOR. I TOOK PICTURES AND A VIDEO. IT'S GOING BACK TO BMW 4 NOV. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648913October 20, 2014
ELECTRICAL SYSTEM
I HAVE THE "COMFORT ACCESS" OPTION (SOFT CLOSE DOORS) AND LIKE MANY OTHER PEOPLE, MY DOORS WILL OPEN ON THEIR OWN SOMETIMES. DRIVING DOWN THE ROAD DOING 40 AND SUDDENLY ONE OF THE DOORS WILL POP OPEN AND THE DASHBOARD LIGHT WILL COME ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638777September 24, 2014
SERVICE BRAKES
I WAS ON A TRAVELING ON MY VEHICLE AND AS I GOT IN AND OUT OF THE VEHICLE EARLIER THAT DAY IT BEGAN TO MOVE FORWARD BECAUSE THE GLUE THAT MAKES IT STICKY STICK TO THE CARPET FELL OFF A COUPLE OF WEEKS AGO. AS I WAS TRAVELING I TRIED TO BRAKE AND THE FLOOR MAT GOT CAUGHT UP BEHIND THE BRAKE AND THE FRONT OF THE GAS PEDAL. I HAD TO LOOK DOWN AND REACH TO PULL THE FLOOR MAT BACK TO WHERE IT IS SUPPOSED TO BE. I ALMOST HIT THE VEHICLE IN FRONT OF ME! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633041September 14, 2014
VEHICLE SPEED CONTROL, EQUIPMENT ADAPTIVE/MOBILITY
FLOOR MATS (FACTORY INSTALLED) HAVE AN ADHESIVE VELCRO ON THE UNDERSIDE TO ATTACH TO THE FLOOR OF THE VEHICLE. IN THE HEAT THE ADHESIVE HOLDING THE VELCRO BECOMES UNATTACHED ALLOWING THE FLOOR-MAT TO SHIFT FORWARD AND DEPRESS THE ACCELERATOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631398September 7, 2014
VEHICLE SPEED CONTROL
PEDESTRIAN (DAYTIME) WARNING AND AVOIDANCE SYSTEM ACTIVATED SPONTANEOUSLY ON AN EMPTY STREET - THERE WAS NO PEDESTRIAN IN SIGHT AND NO CAR IN FRONT OF ME. THE CAR AUTOMATICALLY SUDDENLY BRAKE VIOLENTLY AND A TRUCK RIGHT BEHIND ME ALMOST HIT ME. I FEEL THIS IS A SERIOUS SAFETY ISSUE AS IT HAS POTENTIAL FOR A SERIOUS ACCIDENT IF THIS WERE TO HAPPEN AGAIN IN A MORE CROWDED STREET. IT IS DISCONCERTING TO DRIVE A CAR THAT MAY SUDDENLY BRAKE WITHOUT WARNING! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630070September 2, 2014
STRUCTURE:BODY
THE DOORS ON MY BRAND NEW X5 OPEN SLIGHTLY AND BECOME AJAR WHILE DRIVING. WHEN THIS HAPPENS, THERE IS A 'THUNK' SOUND AND I CAN HEAR AIR NOISE DUE TO THE SMALL GAP. THIS HAPPENED ON 7/26/14 TO THE REAR PASSENGER SIDE DOOR. BMW NORTH AMERICA WORKED ON THE VEHICLE FOR SEVERAL DAYS REPLACING THE REAR DOOR LATCH MECHANISMS AND ADJUSTING THE TWO FRONT DOOR MECHANISMS. THE PROBLEM WAS NOT CORRECTED, ON 8/23/14 THE DRIVER'S DOOR ALSO BECAME AJAR WHILE I WAS DRIVING. WHEN IT HAPPENS IT IS SOMEWHAT STARTLING DUE TO THE SUDDEN 'THUNK', PARTICULARLY WHEN IT'S THE DRIVER'S DOOR. ON BOTH OCCASIONS, WHEN THE INCIDENT HAPPENS, THE DASHBOARD LIGHTS UP INDICATING THAT A DOOR IS NOT CORRECTLY CLOSED. THE DOORS ARE LOCKED WHEN THIS HAPPENS. THE VEHICLE IS EQUIPPED WITH SOFT-CLOSE DOORS. NOBOBY WAS TOUCHING THE DOORS WHEN THE PROBLEM OCCURRED...UPDATED 10/01/14 *BF UPDATED 02/27/2015 *JS......UPDATED 12/15/15 *BF UPDATED 06/16/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627220August 21, 2014
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2014 BMW X5. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE FRONT DRIVER AND REAR DRIVER SIDE DOORS OPENED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSTIC TESTING AND THE DOOR LATCHES WERE REPLACED. THE CONTACT ALSO STATED THAT THE INFOTAINMENT SCREEN MALFUNCTIONED AND WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 14,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618527August 4, 2014
ELECTRICAL SYSTEM
WHILE RETURNING HOME FROM CHICAGO, AROUND 3:30 PM ON SUNDAY 07/26/14 - I WAS EXITING I-88 ON THE ROUTE 31 EXIT RAMP. HALFWAY UP THE RAMP THE TRUNK/HATCH OF THE X5 OPENED ON ITS OWN. THE CAR WAS TRAVELING APPROX. 28 - 30 MPH WHEN THE HATCH OPENED UNDER ITS OWN CONTROL. BOTH OF THE DRIVERS (MY) HANDS WERE ON THE STEERING WHEEL TURNING THE VEHICLE WELL AWAY FROM THE TRUNK CONTROLS LOCATED ON THE DRIVER SIDE DOOR AT THE TIME. MY DOG WAS LOCATED IN THE BACK/TRUNK OF THE CAR WHEN THE HATCH DECIDED TO OPEN. LUCKILY HE WAS SLEEPING AT THE TIME IT OPENED AS THERE IS USUALLY NO HOLDING HIM BACK WHEN IT COMES TO ENTERING OR EXITING THE CAR. COMBINE THIS WITH THE FACT THAT I THINK HE WAS CONFUSED AS TO WHY THE CAR WAS STILL MOVING AT THE TIME THE HATCH OPENED, THAT BY THE TIME I GOT THE CAR PULLED OVER AND IN PARK; THE DOG ([XXX]), WAS JUST ON THE VERGE OF JUMPING OUT AND I WAS ABLE TO CATCH HIM WHEN HE ATTEMPTED TO DO SO. I WAS FORTUNATE THAT THE CAR DIRECTLY BEHIND ME ON THE RAMP SAW THE DOG AND STOPPED SO I WAS ABLE TO GATHER THE DOG AND RETURN HIM TO THE CAR SAFELY. I THEN PROCEEDED TO CLOSE THE TRUNK USING THE BUTTON LOCATED ON THE HATCH. THE HATCH/DOOR OPERATED WITHOUT INCIDENT FOR THE REMAINDER OF THE RIDE HOME. WHILE I'M GRATEFUL THAT NO ONE WAS HURT OR INJURED AS RESULT OF THIS INCIDENT, THE SCENE WAS STILL KIND OF TERRIFYING. YOU'RE DRIVING AND THE TRUNK ON YOUR SUV MAGICALLY COMES UNDER POWER AND OPENS ON IT'S OWN? WHILE THE CAR WAS MOVING? WITH MY DOG IN THE TRUNK? WHAT IF I WAS DOING 55 MPH ON THE HIGHWAY AND I WAS IN THE MIDDLE LANE OF THE HIGHWAY? I PREVIOUSLY SCHEDULED THE CAR FOR SERVICE BECAUSE THE TRUNK WOULDN'T OPEN, BUT THEN IT STARTED WORKING AGAIN, SO I NEVER BROUGHT THE CAR IN FOR SERVICE. SO I'VE GONE FROM THE TRUNK NOT WANTING TO OPEN TO OPENING ON IT'S OWN WHILE THE CAR IS IN DRIVE AND IN MOTION. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610165July 13, 2014
EQUIPMENT ADAPTIVE/MOBILITY, STRUCTURE:BODY
THIS HAPPENED TO ME WHILE DRIVING A BRAND NEW 2014 BMW X5 ON 3 SEPARATE OCCASIONS (DIFFERENT DAYS) THE DRIVERS DOOR AND THE LEFT REAR PASSENGER DOOR BOTH OPENED WHILE DRIVING. THE DOOR WILL OPEN TO THE POINT THAT I CAN HEAR THE WIND COMING THROUGH THE DOOR. I GET A SIGN ON THE DASH BOARD THAT THE DOOR IS OPEN, INTERIOR LIGHTS GOES ON, HOWEVER, WITHOUT THE AUDIBLE SOUND TO WARN THAT A DOOR IS OPEN. IF I TRY TO PULL ON THE DOOR TO CLOSE IT, IT WILL NOT CLOSE UNLESS I COMPLETELY OPEN THE DOOR AND SLAM IT SHUT. IF I TRY TO PUSH THE DOOR TO OPEN IT WITHOUT PULLING THE HANDLE IT WOULD NOT OPEN EITHER. I TOOK MY CAR TO MY LOCAL BMW LOCAL DEALERSHIP AFTER THE SECOND TIME IT HAPPENED AND THEY TOOK IT IN TO CHECK: THE ELECTRICAL WIRING ON THE DOORS, THE LOCKS AND FINALLY REPROGRAMMED THE CAR. THREE DAYS LATER THE SAME ISSUE HAPPENED ON THE DRIVER PASSENGER DOOR WHILE I WAS DRIVING AND AS I WAS TURNING. I FELT THE DOOR MOVING AS IT OPENED, GOT THE VISIBLE DISPLAY THAT THE DOOR OPENED HOWEVER WITHOUT THE AUDIBLE ALARM AGAIN. THE DOOR LOCKS I HAVE THE AUTOMATIC SUCTION DOOR SHUTTING SYSTEM AND THE DOOR LOCKS AUTOMATICALLY ENGAGE AS SOON AS I DRIVE OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606793June 29, 2014
STRUCTURE:BODY
MY VEHICLE HAS SOFT-CLOSE DOORS, WHEN I STARTED DRIVING FROM HOME, ALL THE DOORS WERE CLOSED, AND THE DOORS WERE LOCKED. AFTER ABOUT 2 MILES, I SUDDENLY HEARD LOUD NOISE/AIR COMING THROUGH THE FRONT PASSENGER DOOR. THE FRONT PASSENGER DOOR POPPED OPEN WHILE DRIVING, NOT FULLY OPEN, ONLY A LITTLE TO HEAR THE NOISE AND FOR THE OPEN DOOR INDICATOR TO LIGHT UP ON THE DASHBOARD. THIS HAPPENED WHEN MY KID WAS SITTING IN THE BACK. I HAVE TO PULL OVER SAFELY WITHIN FEW YARDS AND CLOSED THE DOOR MANUALLY. THIS IS DANGEROUS AS MY KIDS SOMETIME SIT LEANING ONTO THE DOOR OR TAKE A NAP WITH SUPPORT FROM THE DOOR. I STOPPED DRIVING THE VEHICLE AND TOOK IT TO THE DEALERSHIP AT THE NEXT AVAILABLE APPOINTMENT. THE DEALERSHIP CHECKED AND RETURNED THE VEHICLE BACK SAYING THEY ARE "UNABLE TO REPRODUCE". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573654March 20, 2014
STRUCTURE:BODY
MY VEHICLE HAS SOFT-CLOSE DOORS, AFTER CLOSING THE DOORS THEY POPPED OPEN WHILE DRIVING, NOT FULLY OPEN, ONLY ABOUT A HALF-INCH, ENOUGH TO BE AJAR AND FOR THE OPEN DOOR INDICATOR TO LIGHT UP ON THE DASHBOARD. THIS HAPPENED 4 TIMES IN THE FIRST 5 WEEKS OF OWNING THE VEHICLE AND BMW HAS NOT BEEN ABLE TO FIX IT, GIVING IT BACK TO ME EACH TIME WITH THE CLAIM THAT THEY ARE UNABLE TO REPRODUCE THE PROBLEM. ON ONE OCCASION, AND AS REQUESTED BY THE DEALERSHIP, I DROVE THE CAR BACK WITH AN AJAR DOOR WITHOUT TOUCHING IT OR TURNING OFF THE ENGINE. THE DEALERSHIP TOOK A PHOTO AND STATED THAT THIS SHOULDN'T HAVE HAPPENED GIVEN THAT THE CAR HAS SOFT-CLOSE DOORS AND THAT IT WON'T ACTUALLY START DRIVING IF ANY DOOR IS STILL SLIGHTLY OPEN. I HAVE A COPY OF THE PHOTO AS PROOF, BUT THE DEALERSHIP UPON INSTRUCTION FROM BMW NA WAS INSTRUCTED TO RETURN THE VEHICLE STATING THAT IT HAS NO ISSUE. THE DEALERSHIP DID REPLACE THE LOCKING MECHANISMS ON THE TWO DOORS (BOTH FRONT AND REAR PASSENGER SIDE DOORS) THAT BECAME AJAR, BUT IT HAPPENED AGAIN, THE FOURTH TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556917December 21, 2013
STEERING, ELECTRICAL SYSTEM
I HAVE LEASED BRAND NEW 2014 BMW X5 ON 12/09/2013. SUDDENLY AFTER 2 DAYS, IT HAS BROKEN. HEATED STEERING FUNCTION STOPPED WORKING. SERVICE DEPARTMENT OF MY SELLING DEALER KEPT THE VEHICLE OVERNIGHT AND FOUND OUT SOMETHING IS BROKEN AND THE BROKEN PART HAS TO BE REPLACED. THEY SAID IT WOULD BE GOING TO TAKE AT LEAST END OF JANUARY 2014(THIS IS WHAT THEY TOLD VERBALLY). NEITHER SERVICE DEPARTMENT OF THE SELLING DEALER NOR THE MANUFACTURER, GUARANTEE WHEN IT CAN FIX AND REFUSED TO PROVIDE DOCUMENT EVIDENCE ON THAT. RIGHT NOW 2014 BMW X5S ARE ON THE ROAD WITHOUT HAVING THE REPLACEMENT PARTS TO FIX IN CASE OF ISSUES. IN MY CASE IT IS HEATED STEERING WHEEL, BUT I'M NOT SURE THE ELECTRONICS OF THIS VEHICLE SINCE IT HAS BROKEN SO NEW AND IT IS TAKING LONGER TIME TO FIX WHICH NOBODY KNOWS WHEN. WHAT I BELIEVE IS MANUFACTURERS SHOULD NOT RELEASE THEIR VEHICLES, UNLESS THEY HAVE FULL CONTROL ON THEIR PRODUCTION LINES. ALSO I ASK DOCUMENT EVIDENCE FROM MANUFACTURER AND SELLING DEALERS SERVICE DEPARTMENT, BY CONFIRMING THAT THIS VEHICLE IS SAFE TO DRIVE. THEY ARE REFUSING TO PROVIDE SUCH DOCUMENT. I REALLY DOUBT THAT 2014 BMW X5S ARE STILL GOOD ENOUGH TO HIT THE ROAD. BTW, THE VEHICLE IS STILL ON TEMPORARY TAGS. SINCE THE VEHICLE WAS SO NEW WHEN IT BROKE AND THE TIME IT IS GOING TO FIX IT IS A UNCERTAIN, I FEEL REALLY UNSAFE ON THIS VEHICLES APPRECIATE IF YOU COULD INVESTIGATE THIS. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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