BMW X5 Complaints (2014)

99 consumer complaints on file.

#11185562March 9, 2019
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
DRIVING THE FOR 18 MILES UP A MOUNTAIN ROAD TO A SKY RESORT ON SNOW COVERED ROAD. NEVER EXCEEDED 20 MPH BECAUSE OF CONDITIONS. DURING THE TRIP THE BRAKE SYSTEM LIGHT CAME ON AND SCREEN SAID USE CAUTION. PARKED THE CAR AT THE PARKING LOT, TURNED IT OFF. TURNED IT BACK ON AND IT SEEMED OK, THE ERROR MESSAGE WAS GONE. WENT TO OUR ROOM. 20 MINUTES LATER THE SHERIFF CALLS AND SAID MY CAR IS ON FIRE. IT WAS A TOTAL LOSS.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11181234February 19, 2019
UNKNOWN OR OTHER
OUR BMW X5 2014 HAD A SUDDEN SPONTANEOUS FIRE WHICH ENGULFED THE ENTIRE CAR WHEN IT WAS DRIVEN ON THE HIGHWAY.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11172668January 28, 2019
STRUCTURE:BODY, FUEL/PROPULSION SYSTEM
SUNROOF MOTOR SHORTED AND KILLED BATTERY AT 45,000 MILES. CAUSED DRIVETRAIN MALFUNCTION. DOOR MOLDING ON REAR DRIVERS SIDE DOOR SEPARATING. FUEL INJECTORS FAILED (CYLINDER 4 AND 6) CAUSING DRIVE TRAIN MALFUNCTION AT 55,000.MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150014November 7, 2018
UNKNOWN OR OTHER
SUNROOF EXPLODED WHILE DRIVING AT 60 MPH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112799July 21, 2018
FUEL/PROPULSION SYSTEM
THIS 2014 BMW X5 HAS A DIESEL ENGINE. THE FUEL PUMP HAS FAILED TWICE IN NINE MONTHS CAUSING THE VEHICLE TO SUDDENLY LOSE POWER AND COMPLETELY STOP. THE VEHICLE WAS STATIONARY AT A STOP LIGHT BOTH TIMES. HOWEVER, THIS CAN OCCUR WHILE IN MOTION AT ANY TIME. THIS DIESEL ENGINE FUEL PUMP FAILURE IMPACTS ENTIRE FUEL SYSTEM WHICH REQUIRES A COMPLETE REPLACEMENT (PLEASE SEE ATTACHMENT FOR FIRST REPAIR. THE CAR IS CURRENTLY AT BMW SERVICE}. THIS PROBLEM WILL OCCUR AGAIN BECAUSE THEY KEEP USING THE SAME PARTS. I AM SURE WITH SOME INVESTIGATING YOU WILL FIND THAT THIS IS AN UNREPORTED PROBLEM WITH BMW. THE SAFETY OF MY FAMILY IS AT STAKE AND BMW IS BEING COMPLETELY EVASIVE AT THIS POINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103512June 22, 2018
STRUCTURE:BODY
VEHICLE HAS COMFORT ACCESS SOFT CLOSE DOORS. WHILE DRIVING, 2 SEPARATE TIMES, THE PASSENGER DOORS BECAME UNLATCHED, OR OPENED BY THEMSELVES. IT HAPPENED ON BOTH FRONT AND REAR DOORS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080349March 20, 2018
STRUCTURE:BODY
BMW SOFT CLOSE DOORS CAME OPEN I WAS DRIVING ON THE FREEWAY YESTERDAY 3/19/2018 AND THE PASSENGER DOOR ON MY VEHICLE CAME AJAR. MY VEHICLE IS EQUIPPED WITH COMFORT ACCESS AS WELL AS SOFT CLOSE DOORS AND THIS IS A VERY DANGEROUS SITUATION AS THERE WERE PASSENGERS IN THE CAR. I AM UNCERTAIN AS TO WHY THE DOOR DID THIS, I WAS TRAVELING AROUND ~60 MPH, THERE WAS A ~20 MPH HEADWIND, HOWEVER THIS IS EXTREMELY UNNERVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080387March 20, 2018
STRUCTURE:BODY
I HAVE THE SOFT-CLOSE DOOR OPTION AND ON THREE OCCASIONS MY DRIVERS REAR DOOR HAS UNLATCHED WHILE DRIVING. IT DID NOT OPEN BUT, RATHER, BECAME UNLATCHED RESULTING IN A WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047671November 21, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
ON OCTOBER 18, 2017 AT APPROXIMATELY 7:50PM, MY 2014 BMW X5 SPONTANEOUSLY IGNITED IN MY GARAGE - THE FIRE FROM THE EXPLOSION DESTROYED ALL CONTENTS IN MY GARAGE, INCLUDING A SECOND CAR AND THE FIRE AND SMOKE DAMAGE DESTROYED THE HOUSE AND MOST OF THE CONTENTS. THE VEHICLE WAS TURNED OFF AND PARKED IN MY GARAGE; THE GARAGE WAS CLOSED. I PARKED THE CAR IN MY GARAGE AT 7:30PM AND THE EXPLOSION HAPPENED AROUND 7:50PM. THE CAR WAS IN PERFECT CONDITION, I HAD JUST PURCHASED IT ON JUNE 27, 2017, IT WAS CERTIFIED WITH 16,000 MILES ON IT AND I ONLY PUT 5000 MILES ON IT WITHIN THAT 3.5 MONTH TIME PERIOD. THERE WERE NO SIGNAL OR WARNING INDICATORS ON, EVER; IT WASN'T EVEN DUE FOR AN OIL CHANGE. THE CAR DROVE FINE THAT DAY AND NOTHING WAS AMISS. THE FIRE INVESTIGATORS ARE FAIRLY CERTAIN THE ABS CONTROL UNIT (A PART MANUFACTURED BY BOSCH) WAS FAULTY AND SHORTED, THUS CAUSING THE FIRE. THE INVESTIGATOR SAID THIS IS THE 150TH CASE HE'S SEEN OF THIS SPECIFIC CONTROL UNIT STARTING A FIRE. I WAS IN THE SHOWER DURING THE EXPLOSION, MY TWO AUTISTIC CHILDREN, AGES 7 AND 10, WERE SLEEPING. (MY HUSBAND WAS NOT HOME AT THE TIME). THANKFULLY I WAS ABLE TO ESCAPE WITH MY CHILDREN UNHARMED. THE WHOLE EXPERIENCE HAS BEEN INCREDIBLY TRAUMATIC FOR MY TWO CHILDREN, BOTH OF WHOM HAVE SEVERE AUTISM. WE MOVED INTO A NEW HOME, BUT MOST OF OUR BELONGINGS HAVE BEEN DESTROYED AND WE ARE LITERALLY STARTING FROM SCRATCH. HERE ARE SOME LINKS TO THE NEWS REPORTS: HTTP://WWW.CBS8.COM/STORY/36634964/FAMILY-ESCAPES-HOUSE-FIRE-IN-CARMEL-VALLEY HTTPS://WWW.NBCSANDIEGO.COM/NEWS/LOCAL/HOUSE-FIRE-IN-CARMEL-VALLEY-451540633.HTML I WILL ALSO ATTACHED PHOTOS AND THE FIRE REPORT. THANK YOU
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11023406September 14, 2017
STRUCTURE:BODY
AT 48,500 MILES I HAD A PASSENGER DOOR NOT CLOSED LIGHT COME ON. I HAVE THE OPTIONAL SOFT CLOSED DOORS. I MADE AN APPOINTMENT BUT WAS NOT ABLE TO GET IN RIGHT AWAY DUE TO SCHEDULING ISSUES AS THE NEAREST DEALER IS 60+ MILES AWAY. BY THE TIME I GOT THE CAR TO THE DEALER IT HAD 50,015 MILES. I WAS TOLD BY THE DEALER THAT BMW WAS VERY STRICT ABOUT THE MILEAGE WARRANTY AND WOULD NOT FIX IT DESPITE THE FACT I CALLED TO MAKE THE APPOINTMENT THE WEEK PRIOR "WHILE STILL BELOW 50,000 MILES". I WAS TOLD I SHOULD HAVE FLAT-BEDDED IT IN AND I WOULD HAVE STAYED BELOW 50000 MILES AND IT WOULD HAVE BEEN COVERED. THIS SEEMED A RIDICLOUS TO ME. THE ESTIMATED COST WITH DIAGNOSIS WAS $1,100 APROX. FOR WHAT APPEARED TO BE A DOOR LATCH SENSOR MALFUNCTION. AT 52, 500 MILES THE DRIVER DOOR IS NOW HAVING THE SAME PROBLEM AND IS AT THE DEALERSHIP. I KNOW BMW HAS HAD OTHER ISSUES WITH THEIR SOFT CLOSE DOORS AND WANT TO ADD MY ISSUES. MY VEHICLE IS A 2014 X5 35I XDRIVE. ORDER OF EVENTS, 5-17 48,500 APRX. FIRST ISSUE WITH PASSENGER DOOR (INTERMITTENT THEN CONTINOUS) SCHEDULED APPT 6-6-17 VEHICLE HAD 50015 MILES. 8-17 DRIVER SIDE DOOR LIGHT (INTERMITTENT AT FIRST THEN CONTINUOUS) IN DEALER 9 -10-17 FOR REPAIR. I DID CONTACT BMW ABOUT ISSUE AND THEY ARE LOOKING INTO OFFERING ME "GOODWILL" SERVICE!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020244August 29, 2017
ELECTRICAL SYSTEM
DOORS RANDOMLY OPEN WHILE THE VEHICLE IS IN MOTION. I WAS NOT ABLE TO DUPLICATE IN THE DEALERSHIP TO HAVE THE ISSUE FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013790August 8, 2017
AIR BAGS
IDIOT LIGHT SAYS PASSENGERS AIR BAGS HAS FAULT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992583May 31, 2017
ELECTRICAL SYSTEM, ENGINE
ON THE NIGHT OF MAY 5TH, 2017, WHILE I WAS DRIVING MY 2014 BMW X5, AT THE MILEAGE OF 6800 MILES. A BURNING SMELL CAME OUT FIRST. 2 MINUTES AFTER THE SMOKE CAME OUT. I ASKED MY KIDS GET OUT OF THE CAR. ANOTHER 2 MINUTES LATER, THE FIRE CAME OUT FROM THE BOTTOM OF THE ENGINE. THE FIRE WAS TOO BIG THEN WE CALLED SEATTLE FIRE DEPARTMENT TO EXTINGUISH IT. SO FAR, GEICO SAID THIS CAR IS TOTALED. BUT BMW NORTH AMERICA DID NOT PAY TOO MUCH CARE WITH THIS ACCIDENT. JUST SAYING THE PRIMARILY RESPONSIBILITY IS GEICO DESPITE I KEEP TO REMINDER HER "MY CAR IS UNDER WARRANTY". AS OF TODAY, I HAVE HEARD NOTHING FROM BMW NORTH AMERICA TELLING WHAT TO DO FOR ME. GEICO RENT A TEMP CAR FOR ME.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10984858May 11, 2017
UNKNOWN OR OTHER
MY CAR CAUGHT ON FIRE BY ITSELF WHILE I WAS DRIVING ON A SUBURBAN STREET WITH THE ENTIRE FAMILY IN THE CAR. IT WAS QUICKLY CONSUMED BY FLAMES. I STOPPED AT AN INTERSECTION AND WE ALL GOT OUT THANKFULLY.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10971259April 8, 2017
SEAT BELTS
THE 3RD ROW SEAT BELT ON THE LEFT SIDE (DRIVER SIDE) DOES NOT RETURN BY IT SELF PROPERLY. THIS IS, WHEN YOU BUCKLE UP THE SEAT BELT DOES NOT RETURN BY IT SELF PROPERLY SO YOU HAVE TO PUSH THE REMAINING BELT INSIDE THE SIDE WALL OF THE CAR BECAUSE IT STAYS LOOSE NOT TIGHT. I WANT TO KNOW IF THE DEALER HAVE TO CORRECT THIS ISSUE EVEN WHEN THE BASIC WARRANY IS FINISHED. IT SEEMS THAT THE RETRACTOR IS DEFECTIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10950065February 7, 2017
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2014 BMW X5. WHILE DRIVING AT AN UNKNOWN SPEED, AN ABNORMAL BANG SOUND EMITTED FROM THE VEHICLE. THE CONTACT PULLED OVER AND DISCOVERED THAT THE SUN ROOF EXPLODED FROM WITHIN THE VEHICLE. THE CONTACT AND THE DRIVER SUSTAINED HEARING LOSS THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO THE DEALER AND THE SUN ROOF WAS REPLACED; HOWEVER, THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10926630November 17, 2016
AIR BAGS
TAKATA RECALL.... I RECEIVED NOTIFICATION FROM BMW OF THE SAFETY RECALL AND "FINAL REMEDY AVAILABLE" I CALLED STEVENS CREEK BMW TO SCHEDULE AN APPOINTMENT AND WAS ADVISED THAT IT WILL TAKE ABOUT 1 MONTH FOR THEM TO GET THE PART. WITH A RECALL INVOLVING SERIOUS INJURY OR DEATH I FEEL THAT 1 MONTH IS FAR TOO LONG TO EXPECT OWNERS NOT TO BE ABLE TO SAFELY DRIVE THEIR VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925355November 10, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2014 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V683000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT. UPDATED 03/15/17*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854366April 8, 2016
SERVICE BRAKES, ELECTRICAL SYSTEM
WHILE BOTH IN CITY DRIVING AS WELL AS IN THE RULES THE CAR BRAKED SPONTANEOUSLY WITH NO ONE OR NOTHING IN SIGHT. THE ROAD CONDITIONS WERE CLEAR THERE WAS NO ONE OR NOTHING ON THE ROAD THAT SHOULD HAVE CAUSED THE PEDESTRIAN INDICATOR TO CAUSE THE CAR TO APPLY THE BRAKES. THIS HAPPENED ON TWO DIFFERENT OCCASIONS AND BOTH OCCASIONS THE ROADS WERE CLEAR AND ON UNOBSTRUCTED. THIS OCCURRED WHILE I AND MY HUSBAND WE'RE DRIVING AT SPEEDS OF APPROXIMATELY 30 TO 35 MPH. THIS IS A POTENTIAL HAZARD BECAUSE SETS SPONTANEOUS BREAKING CAN CAUSE A REAR END COLLISION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10766697September 21, 2015
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2014 BMW X5. WHILE DRIVING 25 MPH, THE CONTACT SMELLED A BURNING ODOR. ONCE THE VEHICLE WAS PARKED IN THE DRIVEWAY, A FIRE OCCURRED AND BURNED THE INSIDE OF THE VEHICLE. THE VEHICLE WAS TOWED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 16,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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