BMW X5 Complaints (2014)

99 consumer complaints on file.

#11573911February 26, 2024
ENGINE, FUEL/PROPULSION SYSTEM
The diesel X5 randomly shut off and would not start leaving my wife stranded on the highway. This left my wife without power steering or power brakes. It was acting a little weird a day or so before the issue, but only displayed a generic powertrain warning without storing any ECM codes to assist with diagnosis. After the engine died, the engine stored a low fuel pressure code. The Bosch CP4 high pressure fuel pump failed just outside of the warranty period. Initial repair estimates are greater than $10,000 due to the way the high pressure fuel pump fails.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561682December 24, 2023
POWER TRAIN, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Drive train malfunction came on and veh started to act very different like check engine lights and a lack of power !!! had it sent back to the dealer they switch #4 coil pack to # 5 and the code cleared . Then about 1500 miles later the same thing happen ,so I changed plugs& wires and still the same thing happen again so then I received a P0100 code and P0172 so I changed the pcv and both Mas sensors plus the turbo filters !!!!! still no change ?????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560118December 14, 2023
ENGINE
Intake Manifold is melted and leaking same year the EGR was replaced from recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557813December 1, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2014 BMW X5. The contact stated while driving approximately 55 MPH, the vehicle started shaking violently and vibrated abnormally. The message "Power Train Malfunction" was displayed. The vehicle was later towed to the local dealer who diagnosed that the high-pressure fuel pump had failed, and metal shavings were discovered inside the fuel system and the engine. The contact was advised that the engine and fuel system needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 21V586000 (Fuel System, Diesel). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557725November 30, 2023
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Sometime the rear soft closed door ajar with child safety locks engaged while in motion. Child safety locks used because have small children in the back seats. The children safety are at risk when the door ajar while turning. Had to pull over to re-closed the door because the door ajar warning light and sound is on. The dealership had inspect the issue and said there is a service bulletin on the locks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553378November 3, 2023
ENGINE, FUEL SYSTEM, DIESEL
The contact owns a 2014 BMW X5. The contact stated while driving 5 MPH, the accelerator pedal was depressed, and the vehicle failed to respond. The contact pulled to the side of the road. No warning light was illuminated. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the failure was due to a faulty high-pressure fuel pump which caused the timing chain to freeze. The manufacturer was made aware of the failure and advised the contact to reach out to the dealer for assistance. The contact referenced NHTSA Campaign Number: 21V586000 (Fuel System, Diesel) however, the VIN was not included. The failure mileage was approximately 176,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550483October 17, 2023
POWER TRAIN, ENGINE
The contact owns a 2014 BMW X5. The contact stated that while driving at various speeds, the contact heard an abnormal sound, and the vehicle hesitated to accelerate, causing the vehicle to jerk. No warning light was illuminated. The vehicle had been diagnosed by an independent mechanic. The contact was informed that the failure was due to a faulty driveshaft. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 65,465.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546397September 25, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2014 BMW X5. The contact stated while his daughter was driving at approximately 55 MPH, the vehicle stalled. The contact stated that his daughter saw the drivetrain failure warning light illuminated. The contact stated that his daughter was able to pull over. The contact stated that his daughter was unable to restart the vehicle. The contact had the vehicle towed to a dealer, where it was diagnosed and determined that the high-pressure fuel pump had failed and there were metal shavings in the fuel system. The vehicle had not been repaired. The contact researched online and related the failure to NHTSA Campaign Number: 21V586000 (Fuel System, Diesel). The manufacturer had been informed of the failure. The failure mileage was approximately 155,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545017September 17, 2023
ENGINE
I purchased a 2014 BMW X5 on 8/31 Took possession of it 9/7 because the dealership needed to replace tires. On 9/15 while driving for about 3 minutes, the powertrain warning came on my screen and the truck began to shake. I turned around and parked in my driveway and turned the vehicle off. At which time smoke was visible from the engine area. As the smoke began to worsen, flames shot out and I called the fire department for help. I was only in possession of the vehicle for 8 days and the dealership told me that there’s nothing that they can do for me. I was within the 15 day of possession or 500 mile time window
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11540663August 24, 2023
FUEL/PROPULSION SYSTEM
The owner owns a 2014 BMW x5 35d. Owner was driving 35 MPH at time of incident. Vehicle was working fine, no issues. All of a sudden, a drive train warning came up and the vehicle slowed down, stalled and shifted into neutral automatically. There was no warning or any indication prior to this, which is a bit scary. The owner was able to veer to into a parking lot. The vehicle failed to restart after several attempts. The vehicle was towed to an independent mechanic, where it was later towed to a BMW dealership for further testing. It was determined that the high-pressure fuel pump (HPFP) had failed and that the entire fuel system needed to be replaced due to the intrusion of metal fragments into the fuel system. The vehicle is still with the dealer after over two weeks. Currently, the owner has been charged a diagnostics fee. Costs to repair this issue are near $20k USD. Dealership advised owner that the vehicle NOT be repaired due to a high possibility of the engine having damage from metal fragments/debris. So now what?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538689August 15, 2023
AIR BAGS
The contact owns a 2014 BMW X5. The contact stated while starting the vehicle, the air bag warning light illuminated. The contact stated that the warning light had become a recurring failure. The local dealer was contacted, and the contact was informed that there were no open recalls associated with the VIN. The vehicle had not been repaired. The manufacturer had been informed of the failure and informed the contact that there were no recalls associated with the VIN. The contact researched online and related the failure to NHTSA Campaign Number: 15V147000 (Air Bags). The failure mileage was 131,225.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519797May 1, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2014 BMW X5. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517497April 17, 2023
FUEL SYSTEM, DIESEL, POWER TRAIN
The contact owns a 2014 BMW X5. The contact stated while driving 75 MPH, the vehicle stalled and shifted into neutral(N) independently. There was no warning light illuminated. The contact was able to veer to the side of the road. The vehicle failed to restart after several attempts. The vehicle was towed to an independent mechanic, where it was diagnosed that the high-pressure fuel pump was defective. The vehicle was then towed to the dealer, where it was diagnosed that the entire fuel system needed to be replaced due to the intrusion of metal fragments into the fueling system. The dealer charged a repair fee and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 21V586000 (Fuel System, Diesel) as the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499211December 28, 2022
POWER TRAIN:DRIVELINE:DRIVESHAFT
The contact owns a 2014 BMW X5. The contact stated while driving 60 MPH, the vehicle made an abnormal sound. There was no warning light illuminated. The contact veered to the side of the road and inspected the vehicle but could not find any failure. However, as the contact continued driving, he heard an abnormal banging sound coming from underneath the vehicle. The vehicle became unstable, almost causing the contact to lose control of the steering wheel. The contact stated that he could also hear the driveshaft hitting against other components. The contact stated that metal pieces were propelled from the vehicle and cracked the windshield of another vehicle. The contact was able to pull to the side of the road with the assistance of other drivers who stopped to give assistance. There were no injuries sustained. The vehicle was towed to the residence. The vehicle was then towed to an independent mechanic where it was diagnosed that the universal joint at the end of the driveshaft had sheared off, causing the front of the driveshaft to detach. The driveshaft struck and damaged the transmission and caused some engine damage also. The dealer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 17V138000 (Power Train). The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487208September 30, 2022
FUEL SYSTEM, DIESEL
The contact owns a 2014 BMW X5. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486946September 28, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2014 BMW X5. The contact stated while driving at 30-50 MPH, the accelerator pedal was depressed but the vehicle hesitated to respond. The check engine warning light was illuminated. The contact was able to continue driving. Additionally, the contact stated that the vehicle failed to start. The contact was able to restart the vehicle after several attempts. The contact also stated that he smelled a strong oil, diesel and coolant odor inside the vehicle while driving. The contact stated that the failures reoccurred while driving at 30 MPH. The vehicle was taken to a nearby independent mechanic. The contact then noticed smoke coming out from underneath the hood. The contact later opened the hood and noticed that the engine components had melted. The independent mechanic referred the contact to the dealer. The vehicle was towed to the dealer where it was diagnosed that the fuel injectors had failed. The dealer diagnosed that the fuel injectors and intake manifolds needed to be replaced. The contact associated the failure with NHTSA Campaign Number: 21V907000 (Fuel System, Diesel). The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483508September 8, 2022
FUEL SYSTEM, DIESEL
The contact owns a 2014 BMW X5. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available. The contact stated that there was a remedy available for the vehicle and repairs were made.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483117September 6, 2022
POWER TRAIN
Front driveshaft broke at U-joint while driving Front driveshaft was showing signs of rust prior to the incident but unknown at the time that it was a more serious, known issue with the previous model. I believe this to be the exact same problem as the 2010-2013 BMW x5 E70 chassis (recall 17V-138). I saw the BMW service bulletin (unfortunately after the incident) which would have clearly shown me that my driveshaft was about to break. My vehicle is the next generation x5, 2014 4.4L with all wheel drive. It has the direct replacement driveshaft as the E70, but with the newer part number. I was driving, luckily at low speed, when the car started to vibrate (like a tire problem), then bang! clunk, clunk, clunk. The U-joint in my front driveshaft broke, smashed the transmission, exhaust and floor board causing the vehicle to be disabled. Transmission was cracked with a hole in the side of it. Cost to repair at BMW dealer exceeds $19K. BMW was unwilling to accept responsibility for the damages after working with their corporate team. They were not interested in reviewing the data as potentially part of the recall. I believe, based on what BMW knows about the previous recall and the pictures of my driveshaft a few months before it broke, this is a problem that BMW has not fixed on later models which will become more evident as they age. I suspect a possible culprit is the A/C drain line that is almost right over top of the driveshaft and likely lets cold water constantly land on the U-joint. (Design flaw) - that's my opinion. I will be happy to share any additional information to help prevent this from happening to other BMW owners. I would like to see this reviewed for consideration of an additional model range to be covered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481163August 25, 2022
FUEL SYSTEM, DIESEL
The contact owns a 2014 BMW X5. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466248May 26, 2022
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
The timing chain malfunctioned and blew out the electronic fuel pump which cause a catastrophic failure of the vehicle. It went in to low power mode came top a stop with a "drivetrain malfunction" warning. Once the car locked in park it was inoperable. I am being quoted by BMW repair $48,000 for a new engine and a new fuel system. This is a well known issue over many years with BMW. There have been class action suits in Europe on this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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