BMW X3 Complaints (2015)

105 consumer complaints on file.

• #10712995April 26, 2015
  SEAT BELTS

  ON APRIL 3 2015, WE WERE ABOUT START OUR 7 DAY SPRING BREAK TRIP TO NORTHERN CALIFORNIA FROM OUR HOME IN SAN DIEGO WHEN MY 8 YEAR OLD CHILD SAID SHE CAN'T PUT THE SEAT BELT BUCKLE ON (REAR RIGHT SIDE). I WAS SURPRISED AND ASKED HER TO TRY AGAIN BECAUSE I THOUGHT MAY BE SHE IS NOT ABLE TO REACH ALL THE WAY DOWN TO THE BUCKLE RECEPTOR BUT THE SEAT BELT WONT GO IN THE RECEPTOR. WITH HELP OF A FLASH LIGHT WE TRIED TO LOOK INTO THE RECEPTOR TO SEE THAT IF ANY DEBRIS GOT STUCK IN SIDE BUT THERE WAS NO DEBRIS INSTEAD THE LOOKED LIKE THE METAL LATCH WAS ALREADY IN LOCK POTION WITHOUT THE SEAT BELT. THIS WAS A VERY SCARY MOMENT FOR US AND ABOUT TO RUIN OUR VACATION. WE TOOK A CHANCE AND WITH HELP OF A SCREW DRIVER WE TRY TO PUSH THE METAL LATCH DOWN TO SEE IF WE CAN PUT THE SEATBELT ON. LUCKILY THE METAL PIECE GOT PUSHED DOWN AND WE WERE ABOUT TO PUT THE SEAT BELT ON. AFTER THAT WE VERY SCARED AND WORRIED IF SEAT BELT MAY NOT LATCH IS AGAIN. WE STARTED OBSERVING THE SEAT BELT LATCHING IN ALL OTHER 4 SEATS BELTS CLOSELY. AT LATER TIME I HAVE OBSERVED THAT DRIVER SEAT BELT LATCHING FEELS "VERY FLIMSY" WE REPORTED THIS TO BMW CUSTOMER SERVICE AND AT FIRST BMW SHOWED A VEY COLD AND ROUTINE RESPONSE TO OUR CONCERNS. IT IS ONLY WE TOLD THEM WE WILL REPORT THIS SAFETY INCIDENT TO APPROPRIATE FEDERAL AGENCY, THEY TRIED TO HELP LITTLE BIT. WHEN TOOK THAT CAR TO A BMW DEALER SHIP ASKED TO CHECK ALL THE SEAT BELT LATCHING ISSUE, THEY ONLY REPLACED REAR RIGHT SIDE SEAT BELT RECEPTOR AND HAVE SAID THERE WAS NO PROBLEM FOUND IN OTHER SEAT BELTS. I AM STILL NOT CONVINCED AND STILL FEEL THE LATCHING IN THE 2015 BMW X3 IS TO BE "FLIMSY". I WANT TO REPORT THIS AS SERIOUS PASSENGER SAFETY ISSUE AND POOR QUALITY OF SO CALLED HIGH END CARS FOR WHICH CUSTOMERS PAY HUGE PREMIUM BECAUSE THESE CARS DEEMED MORE SAFER THAN OTHER CARS. PLEASE FEEL FREE TO CONTACT ME IN CASE. *TR

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #10693873March 12, 2015
  VEHICLE SPEED CONTROL, ENGINE, ELECTRICAL SYSTEM

  THERE WERE A TOTAL OF 4 INCIDENCES. 2/21/15 TOOK BMW X3 XDRIVE28I TO DEALER WITH 112 MILES ON CAR, AFTER CAR ENGINE REVVED HIGHER AS I WAS COMING DOWN A HILL TO A COMPLETE STOP. I HAD TO PRACTICALLY STAND ON THE BRAKE FOR CAR TO STOP. ACCELERATION LASTED ABOUT 4 SECONDS AFTER STOPPING. HAD TO KEEP MY FOOT ON BRAKE DURING THAT TIME. IT HAPPENED A SECOND TIME ON THE WAY TO DEALER; GOING UP A SLIGHT HILL, WHILE COMING TO A COMPLETE STOP. PRIOR TO THE ABOVE DATE, ON 2/16/15, CAR ALSO ACCELERATED BY ITSELF WHILE DRIVING ABOUT 55 MPH ON THE HIGHWAY. I HAD TO STEP ON BREAK TO SLOW DOWN. LATER THAT DAY THE CAR ACCELERATED BY ITSELF WHILE ROLLING IN A PARKING LOT. I HAD TO BREAK HARD TO STOP IT. ON 2/21/15 THE DEALER REQUESTED BMW NA TO SEND THEIR ENGINEERS TO CHECK OUT THE CAR. 2/24/15 BMW NA ADVISED ME THAT "THE CAR ONLY DOES WHAT YOU TELL IT TO DO WITH ONE OF THE CONTROLS.THE ENGINEERS WILL BE GOING TO THE DEALERSHIP TO CHECK IF ANYTHING IS WRONG WITH" MY 2015 X3 XDRIVE. I ADVISED THEM "THEY WERE LOOKING FOR THE WRONG THING SINCE THERE IS SOMETHING WRONG WITH A CAR THAT ACCELERATES WHEN YOU ARE STEPPING ON THE BREAK." THEY "SHOULD BE LOOKING FOR WHAT IS WRONG WITH MY X3." 3/4/15 BMW NA ADVISED THAT ENGINEERS HAD LOOKED AT THE CAR AT THE DEALERSHIP AND IT WILL TAKE 7 TO 10 BUSINESS DAYS FOR THEIR DECISION. 3/10/15 BMW NA ADVISE ME THAT THE ENGINEERS CHECKED OUT MY X3 AND THE CAR IS "PERFORMING AS DESIGNED". I ASKED "IS THE X3 DESIGNED TO ACCELERATE WHEN YOU ARE TRYING TO STOP THE CAR?" THE DEALER ALSO SAYS THERE IS NOTHING WRONG WITH THE CAR. WHEN I TOLD DEALER "IF IT STARTS ACTING UP AGAIN I WILL BRING IT RIGHT BACK" DEALER SAID "THAT'S UP TO BMW". SINCE MY BMW X3 SOMETIMES ACCELERATES WHEN YOU ARE TRYING TO STOP AND WHILE AT ROAD SPEED, SOMETHING IS WRONG WITH THE CAR. EVERYTHING HAS TO GO THROUGH THE COMPUTER. MIGHT IT BE THE COMPUTER PROGRAM DESIGN? *TR

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #10683454February 14, 2015
  SERVICE BRAKES

  THIS SYSTEM HAS NOT PROVIDED A WARNING OR BRAKING FUNCTION SINCE I PURCHASED THE VEHICLE ON 14 OCT 2014. I HAD IT IN THE BMW OCALA SERVICE SHOP FOR 13 DAYS AND THEY TELL ME THAT IT IS WORKING AS DESIGNED. I DRIVE IN HEAVY TRAFFIC ON A DAILY BASIS AND HAVE YET TO RECEIVE A WARNING INDICATION OF ANY TYPE. NO ONE AT THE DEALER LEVEL OR BMW USA WILL TELL ME HOW THE SYSTEM WORKS EXCEPT THERE IS NO WAY FOR ME TO TEST IT. DEALER STATES THAT "SYSTEM WILL NOT ACTIVATE WHEN COMING UP ON SLOW OR STOP VEHICLE FROM A HIGHER RATE OF SPEED OR WHEN APPROACHING ANOTHER VEHICLE INTENTIONALLY." WHAT MAKES THE SYSTEM PRESENT A WARNING IF THAT STATEMENT IS TRUE? I CANNOT GET SATISFACTION FROM THE DEALER OR BMW USA AND AM AT A LOSS TO FIND OUT IF THE SYSTEM IS TRULY WORKING. *TR

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #10671324January 9, 2015
  VEHICLE SPEED CONTROL

  TL* THE CONTACT OWNS A 2015 BMW X3. THE CONTACT STATED THAT WHEN THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE INDEPENDENTLY ACCELERATED CAUSING THE CONTACT TO CRASH INTO ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED AND NO INJURIES WERE SUSTAINED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 4,500.

  Crash:

  Yes

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #10661974December 3, 2014
  ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2015 BMW X3 DIESEL. THE CONTACT STATED THAT THE VEHICLE FAILED TO START INTERMITTENTLY. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DUPLICATE AND DIAGNOSE THE CAUSE OF FAILURE. ALSO, THE CONTACT MENTIONED THAT WHILE DRIVING 55 MPH ON AN INTERSTATE, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED AGAIN TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 9,003.

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0