BMW 535i Complaints (2011)

150 consumer complaints on file.

#10610026July 12, 2014
ENGINE
I RECEIVED A RECALL NOTICE FROM BMW IN JUNE 2014 RE A POTENTIAL BOLT FAILURE. THE LETTER STATED I WOULD BE NOTIFIED WHEN THE PARTS WOULD BE IN AND WHEN REPAIRS CAN BE DONE. WHEN I CONTACTED THE LOCAL DEALERSHIP (ELMHURST BMW AND BMW NORTH AMERICA) ON JULY 10, THEY SAID THEY HAVE NO IDEA WHEN THE PARTS WILL BE IN. IT OCCURS TO ME THAT BMW MAY BE ATTEMPTING TO LIMIT THEIR POTENTIAL LIABILITY VIA THE LETTER AND THE SYMPTOMS LISTED (POOR GAS MILEAGE, ETC.). AS A SINGLE FEMALE WITH THIS CAR AS MY ONLY METHOD OF TRANSPORTATION, IT IS RATHER DISCONCERTING AND EVERY THING THIS CAR DOES RIGHT NOW MAKES ME NERVOUS. BMW NORTH AMERICA SUGGESTED I CONTACT YOU WITH MY COMPLAINT RE THE RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554368December 2, 2013
WHEELS
BUBBLE IN SIDEWALL OF RIGHT FRONT TIRE. TIRE REPLACED LESS THAN 2 MONTHS AGO. MINIMAL DRIVING, COMBINATION HIGHWAY/ROADS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525656July 18, 2013
TIRES, TIRES:SIDEWALL
THREE GOODYEAR EXCELLENCE 245/40R19XL RUN-FLAT TIRES HAVE FAILED WITH SIDEWALL BUBBLES ON MY 2011 BMW 535I. THE FIRST WAS ON 8-31-11 AT 7,317 MILES. THE SECOND ON 1-15-13 AT 20,158 MILES AND THE MOST RECENT ON 7-16-13 AT 23,433 MILES. THE FACTORY ORIGINAL RIGHT-FRONT TIRE AND ITS REPLACEMENT TIRE BOTH FAILED. THE THIRD FAILURE (ON 7-16-13) WAS ON THE LEFT FRONT. THIS IS MY WIFE'S CAR AND IT IS DRIVEN VERY CONSERVATIVELY. NO WRECKS, NO HITTING CURBS, ETC. NEVER IN MY LIFE HAVE I HAD THIS TYPE OF TIRE FAILURE. THESE RUN-FLAT TIRES ARE TRULY DEFECTIVE. IN EACH CASE, I HAD TO PAY FOR A NEW REPLACEMENT TIRE. OLD TIRES ARE NOT AVAILABLE UNLESS I COULD RECLAIM THE LATEST TIRE AT MY LOCAL TIRE SHOP BEFORE THEY DISCARDED IT. COMPLAINED TO GOODYEAR THE LAST TIME AND THEY AGREED TO PAY PART OF THE COST OF THE REPLACEMENT TIRE. THESE NEED TO BE TAKEN OFF THE ROAD BEFORE SOMEONE GETS KILLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508209April 14, 2013
TIRES
I HAVE A 2011 BMW 535I IS PURCHASE NOV 2010 FROM BMW MILITARY SALES, THREE WEEKS AFTER RECEIVING CAR, MY RIGHT FRONT TIRE FORM A BUBBLE AND WAS REPLACED BY BMW OF LANDSTUHL, I SHIPPED THE CAR TO THE US MAY 2011. JUNE 2011 MY RIGHT FRONT TIRE FORM A BUBBLE; TOOK CAR TO DEALER AND WAS TOLD TIRE WAS NOT COVER IN WARRANTY; BOTH NEW TIRE, AUG 2011 FRONT LEFT TIRE FORM BLISTER; TOOK BACK TO DEALERSHIP AND WAS TOLD I NEED TO CONTACT GOODYEAR; I EMAIL THE MANUFACTURE NO RESPONSE; APRIL 2013 I HAD CURBSIDE REAR TIRE TOOK TO DEALERSHIP AND WAS TOLD THAT EL PASO HAD ROUGH ROADS AND THAT THE BLISTERS FORM FROM WEAR AND TEAR; SO I REPLACE ALL FOUR RUN FLAT TIRES AND NO MORE BUBBLES FORMING ON TIRES. NOT COUNTING THE TIRE REPLACE BY BMW LANDSTUHL I HAVE REPLACED 3 TIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505615April 9, 2013
WHEELS, TIRES
THE GOODYEAR RUN FLAT TIRES ON THE VEHICLE CONTINUOUSLY DEVELOP BUBBLES ON THE SIDEWALL. I HAVE HAD THE TIRES REPLACED SEVERAL TIMES AND BMW REPLACED BECAUSE I HAD A TIRE/WHEEL PACKAGE. NOW THAT THE TIRE/WHEEL PACKAGE HAS EXPIRED I HAVE BEEN REFERRED TO GOODYEAR REGARDING THIS MATTER. I DO FEEL THAT THIS IS A GOODYEAR ISSUE BUT ALSO A BMW ISSUE BECAUSE THEY ARE INSTALLING A DEFECTED PRODUCT ON THEIR VEHICLES. FROM MY RECENT RESEARCH I SEE THERE HAVE BEEN NUMEROUS COMPLAINTS AND THE PROBLEM HAS YET TO BE RECTIFIED. THESE TIRES ARE UNSAFE AND ARE A HAZARDS. WILL IT TAKE SOMEONE BEING KILLED BEFORE SOMETHING IS REQUIRED OF BOTH BMW AND GOODYEAR TO CORRECT THIS PROBLEM AT THEIR EXPENSE AND NOT THE CONSUMERS???? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505304April 1, 2013
WHEELS, TIRES
WHILE DRIVING MY 2011 BMW 535I ON THE INTERSTATE, ON A CONSTRUCTION ZONE, AT 11:00 PM, I HIT A POT HOLE WITH MY FRONT DRIVER SIDE TIRE. ALMOST IMMEDIATELY NOTICED FRONT END VIBRATION. PULLED OVER, DID NOT NOTICE DAMAGE TO THE WHEEL/ TIRE AND CONTINUED DRIVING UNTIL ARRIVED AT HOME WITHOUT TIRE PRESSURE MONITORING ACTIVATION. UPON INSPECTION OF THE FRONT DRIVER SIDE TIRE, NOTICED AN APPROXIMATELLY A 3 INCH LONG "BUBBLE" ON THE SIDE WALL OF THE TIRE. FOLLOWING MONDAY, BROUGHT THE CAR TO THE GOOD YEAR SHOP FOR INSPECTION AFTER OPENING UP A CASE VIA THE 800 NUMBER WITH GOODYEAR. UPON INSPECTION BY THE GOODYEAR MECHANIC, THERE WAS A LARGE 3-4 INCH TEAR IN THE INSIDE LAYER OF THE SIDEWALL. UNABLE TO DETERMINE HOW MANY LAYERS INVOLVED. MOST LIKELY THAT THE OUTSIDE LAYER NOT INVOLVED BECAUSE TIRE MAINTENED PRESSURE AT ALL TIMES. BASED ON A WEB SEARCH, IT APPEARS THAT THERE HAVE BEEN MULTIPLE FAILURES OF THE SIDEWALL OF THESE TIRES. TIRE INVOLVED, GOODYEAR EAGLE LS2 ROF, DOT NE66 JP1R 2011. WHEN ARE YOU GOING TO INVESTIGATE THE ISSUE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500202February 19, 2013
ENGINE AND ENGINE COOLING
CPSC:I1320310A. 2011 BMW 535I. CONSUMER STATED ON TWO SEPARATE OCCASIONS, WHILE DRIVING, THE ENGINE SUDDENLY STOPPED. *LN THE FIRST TIME THE CONSUMER TOOK THE VEHICLE TO THE DEALER, THEY INFORMED HIM, THE PROBLEM WAS MINOR AND SUPPOSEDLY FIXED IT. THE SECOND TIME, THE INCIDENT OCCURRED, THE DEALER STATED IT WOULD TAKE 10 DAYS TO FIX THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10495090January 29, 2013
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY, SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 BMW 535I. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE DRIVE TRAIN WARNING LAMP ILLUMINATED AS THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE HIGH PRESSURE FUEL PUMP WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT THEY WOULD CALL HER AT A LATER DATE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 12,945 AND THE CURRENT MILEAGE WAS 35,000. UPDATED 4/1/13 *CN THE CONSUMER STATED WHILE DRIVING, THE DRIVETRAIN, ENGINE MALFUNCTION, AND LOW BATTERY LIGHTS ALL ILLUMINATED. THE HIGH PRESSURE FUEL PUMP WAS REPLACED. ON THE SECOND OCCURRENCE, THE DRIVETRAIN LIGHT ILLUMINATED, THE VEHICLE PUT ITSELF IN NEUTRAL AND REDUCED SPEED. THE CONSUMER PULLED INTO A PARKING LOT AND THE VEHICLE SHUT OFF. THE CONSUMER REPEATEDLY ATTEMPTED TO RESTART THE VEHICLE BUT, WAS UNSUCCESSFUL. REPLACED HIGH PRESSURE FUEL PUMP, AGAIN. UPDATED 04/09/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479875October 12, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 BMW 535I. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS CONFIRMED THAT THE REMOTE CONTROL KEY FAILED, WHICH CAUSED A DISCHARGE IN THE BATTERY. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE DEALER THEN REPLACED THE REMOTE KEY HOWEVER, THE FAILURE RECURRED APPROXIMATELY TWO MONTHS LATER. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE WHERE THE REMOTE KEY BATTERY WAS RECHARGED SEVERAL TIMES, AS WELL AS REPLACED. THE FAILURE RECURRED AND THE VEHICLE WAS TOWED TO THE DEALER WHERE IT REMAINED. THE MANUFACTURER WAS CONTACTED ABOUT THE ISSUE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 3,100 AND THE CURRENT MILEAGE WAS APPROXIMATELY 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10476641September 21, 2012
ENGINE
TL* THE CONTACT OWNS A 2011 BMW 535I. THE CONTACT STATED THAT THE VEHICLE IDLED SPORADICALLY WHEN FIRST STARTED. THE CONTACT HAD TAKEN THE VEHICLE TO THE DEALER FIVE TIMES HOWEVER, THE DEALER WAS UNABLE TO CORRECT THE PROBLEM. THE CONTACT STATED THAT ENGINE WOULD REV EXCESSIVELY AND ATTEMPT TO SURGE FORWARD. THE FAILURE WOULD LAST FOR APPROXIMATELY 30 SECONDS. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT THAT THE FAILURE WAS A NORMAL OPERATION AND WOULD NOT BE REPAIRED. THE FAILURE MILEAGE WAS 5 AND THE CURRENT MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467693July 25, 2012
TIRES, TIRES:SIDEWALL
I HAVE A 2011 BMW 535I WITH 16,300 MILES WHICH DEVELOPED A BUBBLE ON THE OUTSIDE SIDEWALL OF THE 19" GOODYEAR EXCELLENCE RUN FLAT TIRE. THERE WAS NO POTHOLE IMPACT OR OTHER INCIDENT THAT I AM AWARE OF. THE REPLACEMENT COST AT THE BMW DEALER WAS OVER $500. I HAVE SINCE LEARNED THAT THERE ARE MANY INSTANCES OF PROBLEMS WITH THESE TIRES. WHY HAVEN'T THEY BEEN RECALLED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462286June 19, 2012
ENGINE
TL* THE CONTACT OWNS A 2011 BMW 535I. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, LIQUID SPILLED ON THE ENGINE COMPUTER THAT WAS LOCATED IN THE TRUNK AND CAUSED THE COMPUTER TO SHORT CIRCUIT. THE VEHICLE DECELERATED FROM 70 MPH TO 3 MPH ALMOST INSTANTLY. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THE COMPUTER WAS REPLACED, BUT THE COMPUTER WAS LEFT UNPROTECTED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459971May 29, 2012
STEERING
THE CAR WILL NOT GO STRAIGHT. IT KEEPS PULLING TO THE RIGHT SIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456794April 29, 2012
STEERING
VEHICLE HAS BEEN PULLING TO THE RIGHT SINCE I DROVE THE CAR OFF THE LOT. I'VE HAD THE CAR IN FOR SERVICE MULTIPLE TIMES WITH NO RESOLUTION FROM FIELDS BMW SOUTH IN ORLANDO OR BMW NORTH AMERICA. I'VE HAVE FILED A LAWSUIT UNDER THE FLORIDA LEMON LAW AND WILL PERSUE RESOLUTION FOR THIS DEFECTIVE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456488April 25, 2012
TIRES, TIRES:SIDEWALL
AIR BUBBLES IN THE SIDE OF 3 TIRES PUT OUT GOODYEAR 2011 535I I ONLY HAVE 17000 MILES ON THE CAR I HAD TO PURCHASE 3 NEW TIRES AND WAS TOLD IF I HIT A POT HOLE IT WILL HAVE TO REPLACE THE TIRES AGAIN AFTER SPENDING OVER $1500 ON TIRES FOR THE BMW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451079March 10, 2012
POWER TRAIN, ENGINE AND ENGINE COOLING
UPON ACCELERATION FROM A STANDSTILL, THERE IS A 1 SECOND DELAY FROM WHEN THE ACCELERATOR IS PRESSED TO WHEN THE CAR ACTUALLY MOVES FORWARD. THE HESITATION IS PRESENT WHEN MOVING, BUT NOT NEARLY AS PRONOUNCED AS FROM A STOP. THE ACCELERATION DELAY IS BOTH DANGEROUS AND FRUSTRATING. LIVING IN A HIGH TRAFFIC URBAN AREA WITH LOTS OF HILLS(SAN FRANCISCO), THE DELAY HAS CAUSED ME AND MY FAMILY TO COME CLOSE TO MANY TRAFFIC ACCIDENTS. I AM UNABLE TO ACCELERATE IMMEDIATELY FOR LEFT TURNS AND AM NEARLY T-BONED WITH MY WIFE FEARING FOR HER LIFE. THE PROBLEM IS CONSISTENT AND HAPPENS EVERY TIME. IT IS AN OBVIOUS DESIGN FLAW THAT BMW FAILS TO ADDRESS. TOOK THE CAR TO MY LOCAL BMW DEALER TO ADDRESS THE ISSUE. THEY REPLACED THE TORQUE CONVERTER, BUT THE PROBLEMS REMAINS. TOOK IT IN AGAIN. THIS TIME THE SERVICE MANAGER INSISTED IT WAS TURBO LAG. TEST DROVE WITH A TECHNICIAN AND AFTER MUCH DISCUSSION, HE ADMITTED THAT OTHERS HAVE COMPLAINED AS WELL AND THAT THIS WAS A SOFTWARE DESIGN FLAW. SAID THAT THERE WAS NO FIX AVAILABLE, BUT ACKNOWLEDGED THAT IT WAS A DEFINITE PROBLEM. I WAS GIVEN A 1-SERIES AS A LOANER AND THE PROBLEM WAS NOT EVIDENT. TO ME, BMW HAS A SERIOUS PROBLEM THAT MUST BE ADDRESSED. IT IS A SAFETY HAZARD THAT WILL RESULT IN MAJOR LEGAL PROCEEDINGS SHOULD I HAVE AN ACCIDENT AS A RESULT OF THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442084January 2, 2012
TIRES, WHEELS
I HAVE A 2011 BMW 535I WITH RUN FLAT TIRES. AFTER HITTING A SMALL POT HOLE I NOTICED BUBBLES ON THE OUTSIDE OF BOTH FRONT TIRES. THERE WAS ALSO A SMALL SLASH IN THE RIGHT FRONT TIRE. I TOOK MY CAR TO BMW TODAY AND AT FIRST WAS TOLD THAT THAT THIS IS A NORMAL OCCURENCE IF YOU HIT A POTHOLE. I TOLD THEM THAT NEVER IN THE HISTORY OF DRIVING HAD I EVER EXPERIENCED A TIRE BEING DAMAGED IN THIS WAY DUE TO A SMALL POT HOLE. I AM NOW WAITING TO SEE WHAT THEIR RESPONSE TO THIS PROBLEM WILL BE. THEY TRIED TO BLAME ME AND HAVE ME BUY TIRES FROM THEM BUT AFTER I REFUSED THEY SAID THEY WOULD TRY TO WORK SOMETHING OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435182November 10, 2011
TIRES, TIRES:SIDEWALL
I TOOK MY 2011, 5351 BMW IN FOR IT'S FIRST SERVICE AND WAS TOLD BY THE SERVICE DEPARTMENT THAT THE 2 FRONT TIRES (GOODYEAR EXCELLENCE RUNONFLAT) HAD BUBBLES OR BULGES IN THE SIDE WALLS AND THAT THEY SHOULD BE REPLACED. I SAW ON LINE THAT OTHERS HAD A SIMILAR PROBLEMS SO I CONTACTED THE BMW SERVICE AGAIN AND WAS TOLD TO CONTACT GOODYEAR. I WENT TO A LOCAL GOODYEAR DEALER WHO CALLED GOODYEAR AND I SPOKE WITH A CLAIMS WOMAN WHO WROTE UP A CLAIM. SHE CONTACTED BMW DEALER AND DEALER CALLED ME. I WAS TOLD THAT ALL OR PART OF REPLACEMENTS COSTS WILL BE COVERED. I AM SCHEDULED ON MONDAY TO DROP CAR OFF TO SEE WHAT WILL BE DONE TO CORRECT THIS DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425410September 14, 2011
WHEELS:RIM, TIRES
TL* THE CONTACT OWNS A 2011 BMW 535I. THE CONTACT STATED THAT THE TIRES EXHIBITED BUBBLES DUE TO THE RIMS. THE CONTACT HAD TO REPLACE ALL FOUR TIRES BECAUSE OF THE RIMS CAUSING FAILURES. THE DEALER ADVISED THAT THE RIMS WERE BENT, BUT ADVISED THAT THE FAILURE WAS CAUSED BY THE DESIGN OF THE TIRE NOT THE CURVE OF THE RIMS. THE FAILURE MILEAGE WAS 10,377 UPDATED 10/13/11 *BF THE CONSUMER STATED THE FIRST TIRE FAILURE OCCURRED IN FEB 2011. THE SECOND TIRE FAILURE OCCURRED IN JUNE 2011. THE CONSUMER STATED A TOTAL OF SEVEN TIRES WERE REPLACED WITHIN A 12 MONTH PERIOD. UPDATED 12/12/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420838August 21, 2011
TIRES, TIRES:SIDEWALL
AFTER ROUTINE DRIVING I FOUND A LARGE "BUBBLE" OR BLISTER ON THE SIDEWALK OF MY GOODYEAR EAGLE LS 245 40R19 TIRE.. I HAVE SERIOUS CONCERNS FOR THE SAFETY OF MY FAMILY WHILE DRIVING WITHIN BUBBLE OF OVER 2 INCHES LONG. SOMETHING SHOULD BE DONE INCLUDING A RECALL OF THESE TIRE AS THERE ARE A LARGE NUMBER OF COMPLAINTS ONLINE AND IS A SERIOUS SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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