BMW 528xi Complaints

158 consumer complaints on file.

#11491695October 31, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2008 BMW 528XI. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated while driving approximately 35 MPH, there was smoke coming from under the hood and through the A/C vents. The contact stated that the failure had become a recurring issue. The contact stated he would pull over for approximately 30 minutes to allow the vehicle to cool down enough to drive. The contact had not taken the vehicle to a dealer or independent mechanic. The vehicle had experienced a recent failure and the contact had to have the vehicle towed to his residence. The vehicle had not been diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 148,000. The manufacturer was made aware of the issue. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484186September 13, 2022
ELECTRICAL SYSTEM
Headlight internal wiring insulation completely degraded, exposing wires and causing electrical shorts/arcing. Unchecked this will certainly cause a fire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482792September 4, 2022
ENGINE, POWER TRAIN
Car just wouldn't start one day. Drivetrain malfunction warning indicating timing chain replacement. Car just sits in my driveway. Will cost 6 grand to fix. Timing Chain failure probably effected my engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481795August 29, 2022
ENGINE
While driving my car at about 30 miles per hour the engine suddenly seized up. There was no warning at all. I had it towed to the dealer, Baron BMW in Merriam Kansas. After evaluating the car they determined the engine failed and it was an issue of lack of oil. I had taken the car to this dealer prior to buying the car to make sure there were no problems. After their inspection I went ahead and bought the car. It had 40,528 miles. I had taken it to the same dealer for service for 3 years prior to the engine failure When the engine failed the mileage was 95,444. I talked with the dealer and let them know that I felt BMW should pay for replacement of the engine. They refused to do this so I was stuck with having to pay for another engine. After researching this issue I found out that there numerous issues with the engine and that several people had had the same problem. BMW was aware of this issue and chose not to do a recall as they should have . Instead the went ahead and made the decision to not do the recall and deal with the engine failures when the engines failed . This would be less expensive to do rather than do the recall which they should have done. So what they did was to sell the 528i model and let people drive the cars , knowing that a certain number of cars engines would fail. Since your organization is concerned about safety issues ,shouldn't you have taken some action once you became aware of the engine failure issue I would hope you could consider some kind of fine or whatever against BMW for putting a car out on the road knowing a certain number of engines would fail while people were driving . They were more concerned with profits rather than the safety of the public that would be driving their cars. While you are at it it would be good if you could fine BMW and have them reimburse the owners of these cars in which the engines failed! Thank you for your time and consideration. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480751August 23, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2008 BMW 528XI. The contact stated while his wife was driving approximately 55 MPH, there was a burning odor coming from the engine, and blue smoke from the exhaustion pipe. Additionally, there was oil blowing out from the engine. The check engine warning light was illuminated. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The contact related the failure to NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling). The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478921August 12, 2022
ENGINE, POWER TRAIN
The engine timing chain failed due to faulty plastic guide around the timing chain which gets brittle and brakes in the engine causing catastrophic engine failure. Our safety and the safety of others on the Parkway was put at HIGH RISK because the car goes into some safe mode and puts itself into PARK!! This three lane parkway has no shoulder to pull over on at all! So we were blocking the entire lane during rush hour traffic in NYC!! This problem was confirmed by the BMW dealership where the car is now, and they are fully aware of this issue with certain model BMWs produced between 2012 thru 2015. The vehicle was inspected by BMW Certified Mechanics at their service station. The warning light came on a min before the car shut itself down on this very DANGEROUS stretch of highway!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476197July 27, 2022
ENGINE
With no prior warning or issues my car displayed a drive train error followed by a low pressure error and immediately lost power. The timing chain blew and destroyed the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469377June 15, 2022
POWER TRAIN:DRIVELINE:CHAIN/BELT
The contact owns a 2012 BMW 528XI. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the low oil warning light illuminated. The vehicle was towed to an independent mechanic who diagnosed that the timing chain needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 146,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467779June 6, 2022
FUEL/PROPULSION SYSTEM
I have two BMW cars: BMW 528Xi 2008 [XXX] BMW 328Xi. 2007 [XXX] both are under active recall notice with no remedy available; I have contacted BMW USA for solutions: 1. repair the vehicles 2. offer loaner 3. buy back the vehicles they have refused all of the above my cars are a possible fire hazard when driven; kindly explore all options available if no remedy is available from the manufacturer; much obliged [XXX] Princeton, NJ INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465212May 18, 2022
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER
The passenger seat occupancy sensor has failed. As a result, the airbags will not deploy on the passenger side, if a passenger is present, in an accident. The error is displayed as soon as the passenger sits. Warning lights go out after restarting the car and if the passenger seat is unoccupied.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464318May 12, 2022
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
While driving on the Grand Central Plwy, Queens, NY, a drive train motification came on and stated to drive moderately, right after the oil light came on. We were near a gas station, and added a quart of oil. The oil light went out, the car started without hesitation. We decided to go home, we got off the highway about a mile out, the car just stopped went into park and could not start again. It would crank over, but not connect. We were on a four lane road, luckily there was no one behind us, it could have been a terrible incident. The car was towed to a BMW dealership in Great Neck, NY and we were told it was either the engine or the timing chain and it was not worth fixing. The car was then towed to my mechanic, who stated there was a technical warning #N20 & N26 regarding the timing issue. Hoping something can be done
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448334January 21, 2022
ENGINE
Driving as normal, and came to stoplight at intersection of busy highway. Stopped for red light, and call stalled, and couldn't be restarted. Just as the car shut off, I got a Drivetrain Malfunction warning. Had to have a tow company tow vehicle to my BMW dealer 50+ miles away. Being at a busy intersection at night, and not being able to move the car (couldn't get it out of park), it put the driver at risk until assistance arrived because oncoming traffic wasn't prepared for a vehicle in the middle of the road, and not moving (even with 4-way flashers on) and having the driver stand on the roadside would have been just as dangerous. After running diagnostics, dealer stated timing belt snapped and caused engine damage. Cost of repair would be $13,000 which exceeded the value of the car; ended up buying new car with basically no trade-in value on this car and no financial assistance from BMW. Interesting enough, when I took delivery of my new vehicle, my sales person said there were 2 additional vehicles in their repair shop with the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447376January 13, 2022
POWER TRAIN
While driving with my children, the u-joint on my BMW 528xi failed, causing the driveshaft to break. There was no warning lights or other system indicators. Because the car was moving, the driveshaft continued to spin, smashing the oil and pan and other components in the car. Thankfully I was driving on a side street and not on a Highway, because I would imagine there could have been injury if this occurred at higher speeds. BMW confirmed that the u-joint failed upon inspection. My personal mechanic said that a driveshaft and u-joint is not a maintenance item and that it should not fail if properly designed and manufactured. I have since learned that BMW recalled this exact component on certain other 5 series and X5 models during the same years, but not my model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442688December 4, 2021
ENGINE
Driving on highway got Low Oil Pressure light followed by Drivetrain Malfunction. Engine failed, managed to pull over on shoulder because road was deserted. Could have been rear ended or crashed into another vehicle if any cars were on road. Also dangerous to be stranded on the shoulder of a deserted dark highway at night. Towed to BMW Dealer and they diagnosed premature Oil Pump failure causing Timing Chain assembly to break. Said I needed an engine replacement now. This car was inspected by a mechanic who also performed an oil service change just 385 miles prior to this event. Since vehicle has over 100,000 miles, BMW NA is offering no financial assistance at all. Manufacturer placed me in an extremely dangerous and possibly fatal situation due to design flaws and defects in materials.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433864September 21, 2021
FUEL/PROPULSION SYSTEM, POWER TRAIN
Car begin to stall on traffic, drivetrain malfunction light appeared..Took it to BMW DEALER My Fuel Pump replace with new EKP module- Which is the same recall that BMW issued in 2017 which included the Model/year vehicle that i have.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428672August 11, 2021
POWER TRAIN, ENGINE
in 2020 the engine started malfunctioning at 76,000 miles. I took it into the BMW dealership to get it inspected and they stated that it was a valve issue and charged replacement. After replacement, the engine lit would come on and I called the representative. He stated that it would need time to reset so I continued driving it. Eventually the light did not come on for some time. A year later in 2021 after driving to work the engine started to stall on my way to work on the highway. I since taken it back to BMW stating that it was less than 10,000 miles since the repair and I'm having engine troubles again. After talking to the BMW service representative, they stated that I will need a new engine because it is now blown. The engine only has 84,000 miles on it and I requested root cause analysis on the engine. After reviewing online, I discovered that this engine is mounted on multiple platforms BMW sold and is known to have issues since 2017 and a lawsuit in 2020, the same year I took my car to the BMW dealership for repairs. They neglected to inform me of the issue with the engine when I first took the car in and put my car back on the road with a faulty engine. Gross negligence by BMW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407066April 8, 2021
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2012 BMW 528XI. THE CONTACT STATED WHILE DRIVING 80 MPH, THE VEHICLE SHUT-OFF. THE CONTACT PULLED OVER TO THE SIDE OF THE ROADWAY. THE CONTACT STATED THAT MESSAGE READ "DO NOT STOP VEHICLE, MAYBE UNABLE TO RESTART; CHARGING ERROR" WAS DISPLAYED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH NEEDING THE SERPENTINE BELT TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WERE UNABLE TO ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405598March 30, 2021
AIR BAGS, SEATS
PASSENGER RESTRAINT SYSTEM MALFUNCTION. LIGHT WILL NOT GO OUT. DEALERSHIP BMW OF STERLING IN STERLING VA SAYS PASSENGER SENSOR MAT HAS TO BE REPLACED AS AIRBAG WILL NOT DEPLOY IN CASE OF AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405634March 30, 2021
ENGINE
TL* THE CONTACT OWNS A 2013 BMW 528XI. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE ENGINE SUDDENLY FAILED, CAUSING THE VEHICLE TO STALL WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE HAD EXPERIENCED A CATASTROPHIC FAILURE AND NEEDED TO REPLACED. THE LOCAL DEALER BMW GALLERY NORWELL LOCATED AT 1040 HINGHAM ST, ROCKLAND, MA 02370 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394398February 3, 2021
ENGINE
I WAS DRIVING ON THE HIGHWAY TWICE AND THE ENGINE FAILED THE SAME WAY BOTH TIMES IT WENT FROM 55MPH TO 20 BEGIN TO JERK PROMPTED ME TO PULL OVER AND STOPPED ABOUT 10 SECONDS AFTER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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