BMW 525i Complaints

438 consumer complaints on file.

#10598747June 17, 2014
SEATS
DRIVER'S SEAT BURNED, LEAVING A CHARRED HOLE IN THE LEATHER APPROX 1" X 5 " NEAR DRIVERS LEFT HIP AREA ON SEAT BACK, MOST LIKELY BY SEAT HEATING ELEMENT MALFUNCTION. THE BIGGEST CONCERN IS THAT THIS HAPPENED IN JUNE IN MARYLAND - - WHERE IT IS HOT. I DID NOT HAVE THE SEAT HEATER ON. THIS MUST HAVE HAPPENED WHILE THE CAR WAS PARKED IN MY GARAGE. THIS IS VERY STRANGE AND DESERVES INVESTIGATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598454June 16, 2014
AIR BAGS, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2006 BMW 525I. THE CONTACT RECEIVED NHTSA RECALL CAMPAIGN NUMBER 13V56400 (AIR BAG); HOWEVER, THE PART WAS UNAVAILABLE. THE AIR BAG WARNING AND REAR LIGHT MALFUNCTION INDICATOR WERE ILLUMINATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 96,000. UPDATED 8/19/14*CN THE CONSUMER STATED THE MANUFACTURER REPAIRED THE INTIAL RECALL. UPDATED 8/28/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598339June 14, 2014
AIR BAGS
I WANT TO EXPRESS MY DISAPPOINTMENT AT THE LACK OF URGENCY SHOWN BY BMW IN ADDRESSING MY CONCERNS WITH REGARDS TO THE RECALL ISSUED DUE TO MALFUNCTIONING OF THE FRONT AIR BAG SEAT OCCUPANCY SENSOR MAT. MY CAR HAD THIS PROBLEM IN MID DEC 2013, JUST BEFORE THE RECALL NOTICE WAS ISSUED. SINCE THIS MALFUNCTION WAS SAFETY RELATED, I RUSHED TO GET THE CAR REPAIRED IMMEDIATELY. MY LOCAL BMW DEALER DID NOT HAVE THE SENSOR MODULE AVAILABLE; THEREFORE, I HAD TO GET THE REPAIR DONE FROM THE CERTIFIED BMW SERVICE PROFESSIONAL WHERE I INCURRED AN EXPENSE OF $851.84. I HAVE BEEN FOLLOWING UP WITH BMW SINCE JANUARY TO GET PAID FOR THIS REPAIR AND HAVE MADE REPEATED CALLS (ON DATES 3/26, 4/15, 6/9) BUT EVERY TIME I GET TOLD THAT I HAVE TO WAIT TO GET THIS PAYMENT. UNFORTUNATELY, I HAVE RUN OUT OF PATIENCE. HOW CAN YOU MAKE YOUR LOYAL CUSTOMERS GO THROUGH THIS DISGRACEFUL ?RUN AROUND?? WHEN I PURCHASED A BMW, I SIGNED FOR HIGH LEVELS OF QUALITY AND CUSTOMER SERVICE. THE COMPANY HAS FAILED ME ON BOTH COUNTS. I HAVE LOST PATIENCE AND WANT EVERYONE TO KNOW ABOUT THIS SUB PAR SERVICE PROVIDED BY BMW. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597823June 12, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2006 BMW 525I. THE CONTACT STATED THAT THE AIR BAG SENSOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE CONTACT WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 13V564000 (AIR BAGS). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597043June 9, 2014
SERVICE BRAKES
TL * THE CONTACT OWNS A 2006 BMW 525I. WHILE DRIVING 40 MPH, THE VEHICLE BECAME DIFFICULT TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL WITH GREAT FORCE IN ORDER TO STOP THE VEHICLE. THE VEHICLE VIBRATED PRIOR TO COMING TO A COMPLETE STOP. THE FAILURE OCCURRED REGULARLY. THE VEHICLE WAS BROUGHT TO THE DEALER FOR DIAGNOSTIC TESTING, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595583June 2, 2014
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM, SERVICE BRAKES
TL* THE CONTACT OWNS A 2007 525 BMW. THE CONTACT STATED THAT WITHOUT WARNING, THE BRAKE PEDAL WOULD BECOME STIFF. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN DIAGNOSED THAT THE VACUUM BOOSTER HAD MALFUNCTIONED DUE TO CONTAMINATION. NO REPAIRS WERE MADE TO THE VEHICLE AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594781May 29, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2006 BMW 525I. THE CONTACT STATED THAT THE PASSENGER AIR BAG LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE FRONT PASSENGER SEAT SENSOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE REPAIRS WOULD ONLY BE COVERED PARTIALLY UNDER NHTSA CAMPAIGN ID NUMBER: 13V564000 (AIR BAGS). THE VEHICLE HAD NOT BEEN REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592529May 19, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2007 BMW 525I. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG INDICATOR ILLUMINATED IN THE VEHICLE. THE CONTACT RECEIVED NHTSA CAMPAIGN NOTICE: 13V564000. THE VEHICLE WAS INCLUDED IN THE RECALL, BUT WAS NOT TAKEN TO A DEALER OR A LOCAL MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585163April 27, 2014
AIR BAGS
WARNING LIGHT APPEARED ON DASHBOARD ABOUT A PASSENGER RESTRAINT MALFUNCTION. THE SEATBELT SIGNAL AND AIRBAG SIGNAL REMAINED ILLUMINATED ON THE DASHBOARD. RECORDS SHOW THAT THE PASSENGER SEAT OCCUPANCY SENSOR WAS REPLACED AUG 21, 2007 AT FIRST OWNERS EXPENSE. THE LIGHT CAME BACK ON AFTER WE PURCHASED THE VEHICLE AND WERE TOLD THAT THERE HAS BEEN NO RECALL FOR OUR VIN #. THIS VEHICLE WAS MANUFACTURED DURING THE TIME SPAN OF THE RECALL THAT BMW ISSUED IN 2008 (WHICH HAPPENS TO BE AFTER THE OCCUPANCY SENSOR HAD BEEN REPLACED AT OWNERS EXPENSE). WHY IS THIS VEHICLE NOT INCLUDED IN THE RECALL? WHY IS THE REPLACEMENT OCCUPANCY SENSOR FAILING FOR A 2ND TIME? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583881April 21, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2007 BMW 525I. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG FAILED. THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED AND WOULD SPORADICALLY FLASH ON AND OFF. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO HAVE A DIAGNOSTIC PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER ADVISED THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 13V564000 (AIR BAGS) THE FAILURE MILEAGE WAS 70,000. UPDATED 06/10/14 MA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583291April 17, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2006 BMW 5 SERIES 525I. THE CONTACT STATED THAT THE EMERGENCY BRAKE WOULD HAVE TO BE APPLIED WHEN ATTEMPTING TO BRAKE TO A COMPLETE STOP. THE BRAKES HAD NOT PROPERLY WORKED IN THE VEHICLE FOR AN EXTENDED PERIOD OF TIME AND THE CONTACT HAD TO APPLY THE EMERGENCY BRAKE IN DRIVE OR REVERSE BECAUSE THE BRAKES WOULD NOT STOP THE VEHICLE WITH THE APPLYING FORCE. THE VEHICLE HAD BEEN TAKEN TO THREE REPAIR SHOPS WHERE IT WAS DIAGNOSED THAT THE POWER VACUUM PUMP NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 10V446000 (SERVICE BRAKES, HYDRAULIC) BUT HAD EXPERIENCED THE FAILURE ON MULTIPLE OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579404April 13, 2014
SERVICE BRAKES
OUR CARS BRAKES FAILED AND IT WAS IMPOSSIBLE TO STOP WE REPLACED THE BRAKE PADS AND SENSORS AND TESTED THE CAR AND IT DID NOT MAKE ANY DIFFERENCE AS THE OLD PADS WERE STILL OVER 60%.WE TOOK THE CAR TO BMW OF ARLINGTON TEXAS FOR REPAIRS. THE DEALERSHIP TOOK THE VEHICLE IN AND TOLD US THAT THE MASTER CYLINDER NEEDED TO BE REPLACED,THEY ORDERED THE MASTER CYLINDER AND AT THAT TIME THE QUOTE WAS A LITTLE OVER $1000.THEY CALLED US BACK AND SAID THAT WHEN THEY TOOK OUT THE MASTER CYLINDER THEY NOTICED THE BRAKE BOOSTER SERVO HAD OIL IN IT AND THE DIAPHRAGM WAS BAD AND NEEDED TO BE REPLACED NOW THE QUOTE WENT UP OVER $2000 THEY INSTALLED ALL THE PARTS AND GAVE THE CAR BACK TO US SAID EVERYTHING WAS PERFECT. WE WENT ON THE FREEWAY AND HEARD A LOUD POUNDING NOISE,PULLED OVER ON THE FREEWAY AT THIS TIME THERE WAS NO CHANGE IN THE BRAKING IT WAS THE SAME AS WE HAD ORIGINALLY COMPLAINED ABOUT .WE TOOK THE CAR BACK IN AND THEY FOUND THAT THE ENGINE COVER WAS MISSING I TOLD THEM THE CAR WAS FINE EXCEPT FOR THE BRAKES SO THEY KEPT THE CAR IN THE SHOP AND ORDERED THE MISSING PARTS AND INSTALLED THEM FOR NO CHARGE. THEY DELIVERED THE CAR BACK TO US FRIDAY APRIL 10TH NOW NEARLY 3 WEEKS LATER WE LEFT THE CAR IN THE DRIVEWAY AND USED OUR OTHER CARS AS IT WAS LOW ON GAS AND WE DIDN'T HAVE TIME TO REFILL IT. TODAY APRIL 12TH MY WIFE TOOK THE CAR TO GET IT GASSED UP AND READY FOR MONDAY. SHE DROVE OFF AND TRIED TO STOP AT THE FIRST STOP SIGN AND THE CAR WOULD NOT STOP THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR AND SINCE SHE WAS REALLY SLOW THE CAR DID STOP BUT WAY PAST THE STOP SIGN ALMOST HITTING THE CURB. THE BMW DEALERSHIP TOLD US THAT THEY HAD LOOKED AT THE CAR AND IT WAS FINE. THEY RELEASED AN UNSAFE MOTOR VEHICLE ON THE STREET WHEN THE BRAKES WERE CLEARLY NOT REPAIRED TO STANDARD I HAVE PAID OVER $2000 AND I HAVE A CAR THAT IS STILL BROKEN PLEASE HELP RESOLVE THIS. *TR UPDATED 10/3/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579153April 11, 2014
AIR BAGS, SEAT BELTS
THE AIRBAG LIGHT AND SEATBELT LIGHT CAME ON AND REMAIN ON. AUTO SHOP REFERRED ME TO BMW TO HAVE RECALL ON PASSENGER MAT SENSOR ERROR. BMW DEALERSHIP TELLS ME THE RECALL HAD BEEN PERFORMED ON 7/3/2009, SO IT IS NOT COVERED AND I NEED TO PAY REPAIR PRICES. FROM MY UNDERSTANDING, PASSENGER AIRBAG WILL NOT WORK NOW. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577829April 7, 2014
SEATS, SEAT BELTS
I WAS DRIVING IN TRAFFIC WHEN SMELL AND SMOKE CAME FROM THE BOTTOM OF MY CAR, I PARK THE CAR AND CHECK, MY SEAT WAS BURN, I TURN OFF THE HEATING AND I'M NOT BE ABLE TO USED AGAIN THE DEALER ON PARK AVE IN SOUTH HACKENSACK NJ DON'T GET BACK TO ME. PLUS NOW LAST WEEK MAY 31 THE PASSENGER SAFETY LIGHT CAME ON WE ARE THINKING THE CAR IS CURS.EVERY REPAIR IS VERY EXPENSIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578099April 7, 2014
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
SUDDEN ACCELERATION ON A BMW 525I 2004. NO PREVIOUS INCIDENTS. WHILE TURNING INTO A PARKING SPACE, PERPENDICULAR TO THE ROAD, IN FRONT OF A BAKERY, DURING THE FINAL APPROACH THE ENGINE SUDDENLY ACCELERATED, ABRUPTLY AND WITHOUT A REASON, GOING OVER THE BUMP STOP. THE CAR ENDED UP IN THE SIDEWALK, NO INJURIES (FORTUNATELY NO PEDESTRIANS WERE ON THE SIDEWALK AT THE TIME). LUCKILY THE DRIVER HAD THE FOOT ON THE BREAK PEDAL AND COULD TAKE ACTION PREVENTING A CRASH WITH THE BUILDING'S DOOR AND AVOIDING HITTING THE PEOPLE INSIDE THE SHOP. CAR WAS TAKEN TO THE DEALER AND WILL UNDERGO TESTING. SERVICE ADVISER CLAIMS NO ISSUE LIKE THIS HAS HAPPENED BEFORE, ONLY IN TOYOTA'S. NOT TRUE AT ALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574941March 26, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2006 BMW 525I. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V564000 (AIR BAGS) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN NOVEMBER OF 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE MARCH OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT DID EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573218March 18, 2014
UNKNOWN OR OTHER
I POPPED THE HOOD AND REMOVED THE ENCLOSURE CAP FOR THE PASSENGER SIDE DAYTIME RUNNING LAMP AND DISCOVERED THAT THE WIRING ON THE HARNESS TO THE LIGHT BULB WAS EXPOSED. THE COVERING AROUND THE WIRING HAD DISINTEGRATED IN SEVERAL PLACES. I ATTEMPTED TO REMOVE THE LIGHT BULB AND RECEIVED AN ELECTRIC SHOCK. I THEN PUT THE LIGHT BULB AND HARNESS BACK INSIDE THE LAMP HOUSING AND PUT THE CAP BACK ON. I TOOK THE VEHICLE TO AN GLOBAL IMPORTS, AUTHORIZED BMW DEALER IN ATLANTA, GA ON MARCH 11, 2014. I WAS TOLD THAT THE CONDITION OF THE HARNESS WAS A POTENTIAL FIRE HAZARD. I FILED A COMPLAINT WITH BMW OF NORTH AMERICA THE SAME DAY. I WAS INFORMED THAT EVEN THOUGH IT WAS A MANUFACTURING DEFECT, THEY WOULDN'T REPLACE THE PART BECAUSE THERE WASN'T A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568061March 9, 2014
SEATS
DRIVER SEAT AND PASSENGER POWER MOTOR OF SEAT NOT WORKING, AND CAN I ASKING IF I BUY THIS CAR FROM DEALER USED CAR,THIS CAR HAVE 5 RECALL,,THE DEALER DON'T TELL ME ABOUT THE CAR HAVE RECALL, THAT ILLEGAL OR LEGAL , IF ILLEGAL WITH CUSTOMER,WHERE AND WHAT THE OFFICES CAN I DO COMPLAIN REPORT THIS DEALER,,THANKS *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10567498March 5, 2014
SEATS, ELECTRICAL SYSTEM
I STARTED MY CAR AND TURNED THE SEAT HEATER ON LOW. APPROX 5 MINS LATER, SMOKE STARTED COMING OUT OF THE DASH BECAUSE THE SEAT HEATER HAD BURNED TWO HOLES IN THE LEATHER AND SMOKE HAD CIRCULATED IN MY CAR. I STOPPED THE CAR, TURNED IT OFF, AND TURNED IT BACK ON AND THE SMOKE CLEARED. I HAD CONTACTED MY LOCAL DEALER AND BMW NA IN DEC 2012 BECAUSE I FELT THE SEAT HEATERS WERE GETTING TOO HOT - THE DRIVERS SEAT REGISTERED 132 DEGREES AT THAT TIME. THE DEALER TOLD ME THERE WAS NOTHING WRONG WITH THE SEAT HEATER AND BMW NA NEVER RESPONDED, OUTSIDE THE STANDARD FORM EMAIL TELLING ME THEY WOULD GET BACK TO ME. TODAY, THE SEAT HEATER FINALLY BURNED THROUGH THE LEATHER AND I WAS FORTUNATE NOT TO HAVE BEEN BURNED. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10566581March 1, 2014
AIR BAGS, SEATS
A PASSENGER ENTERED MY CAR AND SAT IN THE FRONT PASSENGER SEAT. APPROXIMATELY 30 SECONDS LATER, A WARNING CAME UP ON MY DASHBOARD ABOUT A PASSENGER RESTRAINT MALFUNCTION. THE SEATBELT SIGNAL AND AIRBAG SIGNAL REMAINED ILLUMINATED ON MY DASHBOARD THEREAFTER...EACH TIME I DRIVE MY VEHICLE. I READ AN ONLINE NOTICE FROM 2008 SAYING THAT BMW ISSUED A RECALL FOR THIS ISSUE, HOWEVER, UPON ENTERING MY VIN NUMBER ON THEIR WEBSITE, THEY SAID THERE ARE NO KNOWN RECALLS FOR MY VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to BMW 525i