BMW 428i Complaints

158 consumer complaints on file.

#11440588November 16, 2021
UNKNOWN OR OTHER, STRUCTURE:BODY
The door locks have become ‘sticky’. This means that when pulling on the interior door release handle, the lock is moving to a stuck position that is not permitting egress. While the solution of pushing the central unlock button is currently viable, it would not work in a total electrical failure, or a situation of a vehicle submersion in water. This is a dangerous situation, potentially leading to passenger entrapment if the motors or lock mechanism fail. A manual unlock MUST be possible, but as this vehicle has aged, has become problematic. I experience this most on days with significant temperature swings, and will note that I experienced the exact same problem in my 2005 BMW 3 series, which was reported and repaired at cost to me, Basic passenger safety should not require this repair or cost. The mechanism in question is flawed and deserves investigation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433462September 18, 2021
AIR BAGS, STEERING
I car hit me from behind and pushed me into the car in front of me and my steering wheel came off and my air bag on steering wheel did not deploy. As a result the wheel pushed in my chest.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11431012August 30, 2021
ELECTRICAL SYSTEM, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
The contact owned a 2015 BMW 428i. The contact stated that while driving approximately 50 MPH, the vehicle drove over a pot and the air pressure monitoring system warning had displayed. After stopping the vehicle, flames and smoke were present coming from the front driver side wheel well. The fire department was called to the scene but the vehicle was completely engulfed in flames and was destroyed. The cause of the failure was not determined due to the extent of the fire damage. A police report was taken and the vehicle was towed away. The manufacturer was contacted regarding the failure. The local dealer was not contacted. The failure mileage was 75,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11423797July 7, 2021
FUEL/PROPULSION SYSTEM
My car has been experiencing the same issues as reported in the BMW safety recall campaign 15V189000, since I purchased the car in October 2018. "If the fuel pump fails, the vehicle may stall without warning, increasing the risk of a crash." The last issue just happened recently on the interstate, which almost resulted in a crash. My Vin number production year is 2/2015 and is not part of the campaign, which is for production years 9/2013 to 9/2014. I believe my car should be part of this campaign, as my car is experiencing the exact same issues. I don't believe it is because of mileage/age, because this has been occurring since I got the car at around 40k or so miles in 2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418061May 21, 2021
AIR BAGS
I had road side accident on4/30/21 around 3:15 pm at Clovis California air bag not deployed all front smashed my call back no is [XXX]. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11416255May 12, 2021
SERVICE BRAKES
VACUUM PUMP LEAKING OIL INTO BRAKE BOOSTER. ENGINE OIL LEAKING INTO BRAKE BOOSTER DAMAGED MASTER CYLINDER CAUSING THE CAR NOT TO BRAKE POTENTIALLY CAUSING A CRASH. WE NOTICED THE BRAKES NOT FUNCTIONING CORRECTLY WHILE DRIVING ON CITY STREETS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403989March 20, 2021
STEERING, UNKNOWN OR OTHER
HORN STARTED TO SOUND LOWER, THEN IT DOESN'T WORK. I CHANGED THE FUSE AND IT WORKED FOR TWO MONTHS, THEN THE SAME ISSUE, THE VOLUME STARTS TO GO DOWN ON THE HORN, AND THEN THE HORN DOESN'T WORK. THERE WAS A BULLETIN ABOUT WATER GETTING INTO SOME PART OF THE CAR AND THE WATER CAUSES THE HORN TO FAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388846January 19, 2021
VISIBILITY/WIPER, UNKNOWN OR OTHER
EXPLODING SUNROOF. SUNROOF WAS IN THE FULL OPEN POSITION WHEN IT JUST SUDDENLY EXPLODED. IT SOUNDED LIKE A GUN GOING OFF IN THE CAR. GLASS SHARDS WENT FLYING DOWN ON ME. ONE SHARD WENT INTO MY HAND. I WAS ON AN ENTRANCE RAMP TO THE INTERSTATE ON A SUNNY DAY WHEN IT HAPPENED. SPEED WAS APPROXIMATELY 55MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388398January 15, 2021
ELECTRICAL SYSTEM
THE DOOR LOCK ACTUATOR-DRIVER'S SIDE PERIODICALLY STICKS IN A LOCKED POSITION. WHEN I ATTEMPT TO EXIT THE CAR,THE LOCKING MECHANISM DOES NOT RELEASE WHEN DOOR HANDLE IS PULLED.I HAVE TO PRESS UNLOCK BUTTON TO DEACTIVATE THE LOCK AND HAVE HANDLE RETURN TO NORMAL FUNCTION.I BELIEVE THIS IS A SAFETY ISSUE THAT NEEDS TO BE REMEDIED BY BMW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374328November 12, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHILE IGNITION WAS ON, LEFT QUARTER TAIL LIGHT WIRING HARNESS PIGTAIL BURNT (SHORT CIRCUITED). LEFT BRAKE LIGHT AND TURN SIGNAL DON'T WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372973November 4, 2020
SERVICE BRAKES
MANUAL PARKING/EMERGENCY BRAKE WON'T ENGAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351503August 27, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 BMW 428I. THE CONTACT STATED THAT THE DOORS GOT STUCK IN A LOCK WHEN PARKED, MAKING IT IMPOSSIBLE TO EXIT THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER (BMW OF WESTCHESTER 543 TARRYTOWN ROAD, WHITE PLAINS, NY 10607 914-761-6666) AND THEY DIAGNOSED THE ISSUE AS BEING A FAULTY DOOR LOCK ACTUATOR. THEY REPLACED THE ACTUATOR WITH A NEW PART. THE FAILURE RECURRED, BUT THE DASH DRIVE SCREEN ON THE CONSOLE WENT BLANK AND THE FRONT BUMPER SENSORS WERE NOT FUNCTIONING. THE DASH DRIVE WAS REPAIRED BY THE DEALER BUT THE FRONT BUMPER SENSORS REMAIN UNREPAIRED. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351074August 25, 2020
POWER TRAIN
CAR WOULD SHIFT WITHOUT WARNING TO NEUTRAL AND STALL WHILE DRIVING AT STREET AND HIGHWAY SPEED. POTENTIALLY MAY CAUSE A CRASH DUE TO SUDDEN LOSS OF SPEED AND POWER. THERE HAS BEEN PREVIOUS RECALLS, BUT THE 4 SERIES WAS NOT INCLUDED AND SHOULD BE, AS I EXPERIENCED THE SAME AS REPORTED WITH ATTACHED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343874August 7, 2020
UNKNOWN OR OTHER
CAR HAS A FUTURE THEY CALLING CONNECT BMW. THAT FUTURE IS NOT WORKING ON MY CAR. I CAN'T OPEN OR CLOSE , OR USE VENTILATION OR ANY FUTURE IS NOT USEABLE ON APP. I PAID FOR ALL FUTURES AND DIDN'T WORKING I TOOK THE 2 DIFFERENT BMW SERVICES AND THEY TOLD ME IT'S MANUFACTURE PROBLEM YOU HAVE TO CONTACT WITH BMW GENIUS DEPARTMENT. I CONTACTED WITH THEM AND THEY TOOK MY INFORMATION AND THEY TOLD ME WE WILL CONTACT WITH YOU. THEY CONTACT WITH ME ONES AND TOLD ME WE ARE STILL WORKING ON IT. AND 1 YEAR PASSED AND THEY NOT FIXING MY PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338577July 10, 2020
STRUCTURE:BODY
SEVERAL TIMES THE DRIVERS DOOR WILL NOT OPEN WHEN THE VEHICLE IS IN PARK AND THE ENGINE IS TURNED OFF. WHEN I TOOK THE CAR TO PASSPORT BMW IN SUITLAND MARYLAND ON 7/10 TO REPAIR THE FRONT BRAKE I MENTION THIS PROBLEM OF THE DOOR LOCKING ME INSIDE THE VEHICLE AND I CANNOT GET OUT. I WAS TOLD BY MY SERVICE ADVISOR THAT THIS IS VERY COMMON AND CAN BE REPAIRED BUT IT WILL COST. I DID NOT GET IT FIX BECAUSE I DO NOT THINK THAT I SHOULD PAY TO CORRECT A DEFECT IN THE SOFTWARE THAT IS A SAFETY HAZARD. THE DOOR SHOULD OPEN WHEN YOU PLACE THE CAR IN PARK AND TURN THE ENGINE OFF IF THE DOOR LOCK IS NOT ON. IT SHOULD ALWAYS OPEN WHEN YOU TRY TO GET OUT OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338662July 10, 2020
ENGINE
TL* THE CONTACT OWNED A 2016 BMW 428I. THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE FAILED TO EXCEED 5 MPH. THE VEHICLE WAS TAKEN RALLYE BMW (1 BRUSH HOLLOW RD, WESTBURY, NY 11590, 516-393-0000) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE FAILURE RECURRED WITH AN ABNORMAL TICKING SOUND COMING FROM THE ENGINE. THE CONTACT STATED THAT THE ENGINE WAS REPLACED BY THE DEALER. THE FAILURE TO ACCELERATE RETURNED AND AN UNKNOWN SOFTWARE UPDATE WAS PERFORMED BY THE DEALER. THE DEALER STATED THAT THE VEHICLE WAS NOT ROADWORTHY. THE VEHICLE WAS TRADED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE VIA EMAIL. THE FAILURE MILEAGE WAS 23,640.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320630April 9, 2020
POWER TRAIN
WHILE DRIVING ON THE HIGHWAY DURING RAIN I WENT TO PASS A CAR AND PUSHED THE GAS PEDAL AND THE CAR SEEMED TO SPIN OUT A LITTLE AND THEN THE ENGINE LOST MOST OF ITS POWER AND STARTED TO SPUTTER AND GARGLE AS IF IT WAS GOING TO STALL OUT. THE WARNING FOR POWER TRAIN FAILURE CAME ON. VERY DANGEROUS ON A FREEWAY OF SPEEDS UP TO 60+. HAD TO GET OVER, EXIT THE FREEWAY AND PULL INTO A GAS STATION. I FIGURED I WOULD LET IT SIT AND THEN TRY TO START AGAIN AND SEE WHAT ERROR CODES CAME ON. WHEN I RESTARTED THE CAR ALL SEEMED BACK TO NORMAL. THE VERY NEXT DAY WHEN PULLING OUT ON TO A BUSY ROAD, I PRESSED THE GAS AND THE CAR DID THE VERY SAME THING. I THEN GOOGLED THE ISSUE AND IT IS A ONGOING ISSUE ACROSS SEVERAL BMW MODELS AND YEARS. I WOULD RECOMMEND YOU GOOGLE THIS DRIVE TRAIN ISSUE AND SEE THAT THIS IS SOMETHING THAT NEEDS TO BE INVESTIGATED AND RESOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320274April 5, 2020
ENGINE
BMW N20 ENGINE DETERIORATES ITSELF BY A FAULTY TIMING CHAIN SYSTEM SETUP. BMW HAS EXTENDED THE LIMITED WARRANTY TO 7 YEARS 70K MILES, BUT THAT IS SIMPLY JUST NOT ENOUGH. MY CAR, A 2015 428I, HAS SYMPTOMS OF OF THE TIMING CHAIN FALLING APART. KNOCKING SOUND, AND VERY LOUD HIGH PITCH WINE WHEN DRIVING. I HAVE BROUGHT MY CAR TO THE DEALER AND THEY SAY IT'S NORMAL. WHEN YOU LOOK UNDER THE HOOD YOU CAN SEE THE TIMING CHAIN, IT SHOULD NOT MOVE AT ALL. MINE MOVES UP, DOWN, LEFT, AND RIGHT, AS WELL AS THE GUIDE. BMW NEEDS TO MAKE THIS A RECALL. MY CAR IS CURRENTLY AT 68,000 MILES, AND THE WARRANTY ENDS AT 70,000. THESE ENGINES ARE KNOWN FOR BREAKING AFTER THE 70K MILE MARK. THIS ISSUE REALLY NEEDS TO BE A RECALL, AND JUST HAVE ALL N20, ENGINES FROM 2012-2015'S TIMING CHAINS REPLACED, OR EXTEND THE WARRANTY TO 10 YEARS AND 150,000 MILES. AS MY CAR HAS ALL OF THE SYMPTOMS OF A BAD TIMING CHAIN, I'M JUST WAITING FOR THE DAY MY CAR BREAKS AFTER 70K, AND I'M STUCK TO DEAL WITH A 20K ENGINE REPLACEMENT BILL. I KNOW PEOPLE WITH THE BMW N20, ENGINE WHO HAVE HAD TO DEAL WITH THEIR BROKEN CARS DUE TO THE TIMING CHAIN. THIS IS JUST RIDICULOUS, AND BMW REALLY JUST NEEDS TO RECALL THIS PART. THEY LIKE TO CALL THEMSELVES THE 'ULTIMATE DRIVING MACHINE', BUT THEIR CARS CAN'T EVEN LAST PAST 70 THOUSAND MILES WITHOUT HAVING A COMPLETE ENGINE REPLACEMENT. THIS IS RIDICULOUS, AND THEY NEED TO MAKE THIS ISSUE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311240February 24, 2020
ELECTRONIC STABILITY CONTROL (ESC), STEERING, SUSPENSION
VEHICLE ELETRONIC STEERING MALFUNCTIONED (EPS), SAME WAY AS TIS BULLETIN SI B01 26 18 AND RECALL SI B32 12 16. VEHICLE WOULDN'T STEER CORRECTLY ON THE ROAD AND THE WHOLE STEERING RACK HAD TO BE REPLACED. ONE MONTH OUT OF BMW WARRANTY, HAD TO PAY FOR ENTIRE REPAIR OUT OF MY POCKET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288873December 13, 2019
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION, AIR BAGS, SEAT BELTS, SEATS
I BROUGHT MY CAR IN AFTER A FAULTY AIRBAG LIGHT WENT OFF. WAS NOTIFIED BY BMW THAT THE SEAT SENSOR WAS FAULTY CAUSING THE AIRBAG TO SHUT OFF. THIS FAULT IS WELL-KNOWN TO BMW AND I WROTE A COMPLAINT BASED ON MY INITIAL CONTACT THAT BMW WOULD NOT TAKE RESPONSIBILITY. I RECEIVED A CALL BACK FROM BMW ABOUT THE COMPLAINT MADE TO THEM IN WHICH THEY STATED BECAUSE I HAVE AN EXTENDED WARRANTY THEY WILL TAKE NO OWNERSHIP OR RESPONSIBILITY FOR THE REPORTED PROBLEM. I WAS TOLD AT THE DEALERSHIP THAT THIS COMMON SEAT SENSOR ISSUE CAN BE AFFECTED BY CELL PHONES BEING PLACED ON THE SEAT AND MOISTURE (NEITHER OF WHICH APPLIED TO THIS CIRCUMSTANCE). IT IS TROUBLING TO KNOW THAT FREQUENCY INTERFERENCE CAN FAULT SUCH A CRITICAL COMPONENT AND I ADVISED BMW CORP DURING MY PHONE CALL THAT PROPER SHIELDING OF ELECTRONIC COMPONENTS TO PREVENT FREQUENCY INTERFERENCE SHOULD BE CORRECTED. SAFETY COMPONENTS SHOULD BE COVERED BY MANUFACTURER WHEN IT PERTAINS TO THE SAFETY OF THE DRIVERS.THE REPRESENTATIVE CONTINUED TO PRESS THAT BMW WOULD TAKE NO OWNERSHIP OR RESPONSIBILITY FOR THE FAULTY EQUIPMENT BUT WOULD DOCUMENT THIS IN THE FORMAL COMPLAINT. THERE IS NO RESOLVE AVAILABLE THROUGH BMW ACCORDING TO THE REPRESENTATIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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