BMW 328i Complaints (2013)

257 consumer complaints on file.

#11531729July 12, 2023
ENGINE
Timing chain tensioner failed clogging the oil pump with plastic which in turn starved the engine for oil. We got a low oil pressure light in the Interstate at 70MPH. 10 seconds later trying to pull across 3 lanes of traffic the engine seized. Luckily we were able to coast across the 3rd lane onto the side of the Interstate. With traffic flying by I had to get my family into an uber. I realize the class action suit ended but my car barely has 70k miles on it. I don't see how bmw could get away with this. There are many of their cars that are past the 10 year class action suit but under or at the 70k mile cut off like mine. The car is still at the dealership. It has been inspected and I have been informed that I'm not eligible for the repairs to be covered. The dealer wants 15 thousand dollars for a new engine to be installed on a 12 thousand dollar car. They have offered to sell me a USED engine with 135000 miles on it for 12,000 installed. Imagine the story this would be if one of my family members or myself had been hit on the Interstate trying to get into another vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527691June 19, 2023
AIR BAGS, UNKNOWN OR OTHER
Something from the passenger front wheel side must have messed up since after I went over a small bump in the road I lost control of my vehicle that resulted in my crashing into a bobbed wire fence and a pole that was holding up the fence. My car was completely totaled and no airbags deployed from anywhere in the car. The steering wheel hit me so hard in the abdomen that it caused my T11 and T12 vertebrae in my spine to break from the doctors reports it was stated that the airbags have failed witch resulted in a direct impact to my abdomen by the steering wheel and instantly I knew I broke my lower back. My 4yr old son who was restrained in his car seat was passenger in the backseat during the accident but didn’t sustain injuries besides some whiplash and having nightmares. The car was towed by CHP to a local tow yard since I was taken to the hospital by first responders after I was discharged I regained possession of my vehicle that sits in my driveway considered to be un toweable by the tow company storeing my car and needed to pay extra to have them tow it to my house. Please investigate any defects of my vehicle since my son and I could have lost our lives due to the airbag malfunction in the entire vehicle
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11526520June 12, 2023
ENGINE
the car engine is dead and the car is 90k miles on it, this shouldn't happened to a BMW car and its going to coast a lot of money to fix even more than what I payed for the car, that's really sad. the car just suddenly stoped working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520872May 8, 2023
AIR BAGS, SERVICE BRAKES
I stated on another form about my other safety issue. My son was in an accident in 2013 328I xdrive this website states this vehicle does not have an open recall or any recalls on it. I say bull crap not only did my son lose break, accessibility and crash into a tree doing 54 miles an hour. He also had the airbags deploy and burned him. Air bag dust literally ate right through his pants. I still have the severely burned up his hands We purchased this vehicle for Son last year, because BMWs are known to be safe. My 16-year-old son was almost killed in his car because of BMWs negligence.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11520719May 6, 2023
SERVICE BRAKES, AIR BAGS, UNKNOWN OR OTHER
I was preparing to yurn road had a lip when I attempted to turn breaks locked up would not engage resulting in my accident
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11520778May 6, 2023
SERVICE BRAKES
Driver was driving on a clear road on a straight level Road went to go make a turn as he tried to break the car would not break, causing him to skid and slam into a culvert and hit a tree resulting in a concussion
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11520709May 5, 2023
SERVICE BRAKES, AIR BAGS, FORWARD COLLISION AVOIDANCE: WARNINGS
I was making a right hand turn my car started to lose breaking a ability and my car went in to a ditch and the air bags deployed the dust from the air bags practically disolved a hole in my jeans
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11518384April 22, 2023
ENGINE, POWER TRAIN
Timing chain guides broke while driving, so timing chain jumped a tooth and now car will not start because incorrect timing Car has only 92,000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515728April 6, 2023
SEAT BELTS
Passenger side seat belt work on and off and passenger side in the back seat belt does not work at all
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512781March 20, 2023
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
I checked the car history report for this car, it said that it had all of the scheduled maintenance. I have not driven this car hard, I used the best gas I could. I had this car for only 4 months - I took it in to Carmax to get checked out about 2 weeks after I got it back in October. They ran tests, and told me everything was fine that "it could've been a loose fuel cap". 3 months later, well before even an oil change was required - my car gave me the same error message only now it would turn off everytime I put it in drive. If this happened on the road I definitely could've been killed. This car showed 0 signs of any type of malfunction and did not give me any indication that anything was wrong. Fast forward to taking it to the Mins Auto (BMW recommended) they informed me that this car did not in fact seem it had regular oil changes contrasting what was in the carafe report. the timing chain seems to be the culprit and now I'm stuck with a $10,000 bill on a car before it's first oil change, on top of the dealership (carmax) not being helpful at all - when I did everything right with this car. When MinsAuto ran tests they found so many errors - I don't understand, neither can they - understand how Carmax could miss any of these. I was also told by them that because this happens EXTREMELY frequently on these 3-series models, they are pretty familiar with the process and it takes exactly 24 hours to remove the engine, the pistons and take these things apart. so I think this should be investigated and taken seriously. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509111February 25, 2023
AIR BAGS, SEAT BELTS
Received display notification of "Passenter-restraint system: Fault in airbag, belt tensioner or belt fore limiter. Continue wearing safety belt. Consult nearest service center." Upon taking to service center, they mentioned there was no recall for airbag. Peace of mind placed at risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496159December 5, 2022
ENGINE
The timing chain went out. Warranty was extended to 70,000 miles or 7 years, but this is outside the range of many of the incidences, including mine. I'm getting multiple misfires and you can hear the timing belt when the engine starts, if it starts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491399October 29, 2022
ENGINE
2013 bmw 328ix 82k miles timing chain guide broke blowing the engine. This should not be happening on a bmw. I do not have the money for this!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489041October 12, 2022
UNKNOWN OR OTHER
I have been unable to get my BMW dealer (BMW of Bellevue) to remedy the recall issue. I received notice of the recall in January, 2022 but was informed that no remedy was available yet. I then received a letter in July 2022 informing me that a remedy was now available and I should immediately contact my BMW service center to schedule an appointment. I did that but was informed that they didn't have the required parts in stock and they would contact me when the parts arrived. I have contacted them on a monthly basis since then to check on the status and get the same answer that they don't have the necessary parts. It is now mid October 2022 and I have been afraid to drive my car for fear of it catching fire and potentially blowing up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487347September 30, 2022
ENGINE
Timing chain failure after 75k miles, costing a lot of money in repairs after engine starvation
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481719August 29, 2022
ENGINE
The contact owned a 2013 BMW 328I. The contact stated that while the vehicle was parked outside of a friend's home, her friend received a call from a neighbor that a vehicle outside the home had caught fire. The fire department was called and the fire was extinguished. A fire report was filed and no injuries were reported. The vehicle was completely destroyed but had yet to be towed. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle was a total loss. The failure mileage was approximately 83,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11480123August 19, 2022
ENGINE, ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR
The contact owns a 2013 BMW 328I. The contact stated while driving 40-45 MPH, the vehicle stalled. The drivetrain malfunction message was displayed. The contact was able to pull into a driveway. The vehicle failed to restart after several attempts. The vehicle was towed to an independent mechanic and diagnosed with a faulty oil pump which caused damage to the camshaft. The independent mechanic diagnosed that the engine needed to be replaced. The dealer was notified of the failure and informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 121,360.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477261August 2, 2022
ENGINE
My timing chain is showing symptoms of failing, engine is backfiring while braking or pulling off, I know the was a recall for the N20 engine timing chains. That’s what I have
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476907August 1, 2022
POWER TRAIN:DRIVELINE:CHAIN/BELT
The contact owns a 2013 BMW 328I. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The vehicle was towed to the dealer where it was diagnosed that the timing chain needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was approximately 172,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472307July 5, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2013 BMW 328I. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The dealer was notified of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to BMW 328i