BMW 328i Complaints (2015)

125 consumer complaints on file.

#11621082October 21, 2024
ENGINE, ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact’s son owns a 2015 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System). The contact stated that while his son was driving approximately 45 MPH, the vehicle stalled. The vehicle was not able to be restarted. The vehicle was towed to a dealer where it was diagnosed and it was determined that the timing chain had failed, causing the engine to seize. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 137,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619291October 11, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2015 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. An unknown dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617257September 30, 2024
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2015 BMW 328I. The contact stated while driving at approximately 70 MPH, the vehicle shuddered and made an abnormal sound that worsened over time. The contact pulled over to inspect the vehicle and discovered smoke coming from the engine compartment; moments later the engine compartment engulfed in flames. The contact was notified that the VIN was included in the NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling; Electrical System). The vehicle was occupied however, no injuries were sustained and the contact's friend was able to exit the vehicle safely. The fire department came and extinguished the fire however, no report was filed. The police department was also present however, a police report was not filed. The vehicle was not totaled however, the vehicle was not drivable and was towed to an auto repair shop to get a diagnosis. The contact received a diagnosis stating that the motherboard, navigation screen, along with other unknown components needed to be replaced. The check engine warning light was illuminated and several other unstated warning lights. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 68,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11614589September 14, 2024
ENGINE
While driving the vehicle it completely stopped and lost all power. No warning was given. We took it to dealership and was told timing chain failed causing engine damage. We were told this is a common problem and I only had vehicle for a little over a year. I am stuck with 5 years left on a vehicle I can’t drive or pay the repair cost of $14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611381August 28, 2024
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2015 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576125March 7, 2024
POWER TRAIN
I own a 2015 BMW 328i xdrive with 86k miles. While reversing out of my driveway, onto a main road during rush hour, my vehicle unexpectedly stopped working with the message “drivetrain malfunction”. I had the car towed to a BMW dealership and was told there was a fault found in VANOS intake and that my car needed a timing chain replacement. I called BWM NA and was informed that there is a VANOS recall, but not for my car. They did however tell me that BMW would compensation for timing chain repairs for my 2015 328i if the car fell within certain parameters, low miles and within 7 years. While my car has low miles, I was told that my recall for the part had been “cleared” because I’m outside of the 7 year allotment for compensation on timing chain repairs. BMW will not help fix the timing chain nor compensate in anyway. I was informed they sent a letter in 2017, I purchased the car in 2017 and did not receive a letter. My vehicle had been serviced multiple times at BMW dealerships and I was never informed about a timing chain recall, not even in 2018 when my car was serviced at BMW for check engine light on. BWM has purposely avoided fixing a major vehicle flaw that they’ve known about.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569590February 2, 2024
SERVICE BRAKES
I drove my car to a parking garage yesterday. As I was pulling into a parking spot slowly, my car started to accelerate. I then pressed the brake pedal harder and the car went faster. The car stopped by hitting the wall in front. All airbags came out. The police came for the investigation. The car was not functioning so the police called the towing company to remove my car. No one was hurt, except some scratches and bruises on the face, chest and legs. No damage to the wall. But there is enough damage to my car so that the insurance company is deciding whether it has been totaled. I found online posts that people reported similar situations with the same model car (BMW328i). It could be related to accelerator module defects based on the online posts.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11561965December 26, 2023
SERVICE BRAKES, ENGINE
On BMW there is a consistent problem with the oil filter housing gasket leaking oil which runs down and gets on the V-belt causing slipping that affects power steering. It is common problem for the emergency brake plastic clip to brake and cause the emergency brake cable that runs above the drive shaft to scrape the driveshaft, causing the cable to wear out and cause premature failure of the emergency brake.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555553November 16, 2023
POWER TRAIN
My drivetrain malfunction light comes on and my vehicle stalls while I’m driving it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553614November 5, 2023
ELECTRICAL SYSTEM, SEAT BELTS, LANE DEPARTURE: BLIND SPOT DETECTION
I was driving hearing music, I did a reverse and hit the poll
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544345September 13, 2023
ENGINE
The contact owned a 2015 Bmw 328i. The contact stated that while parked, the vehicle had caught on fire. The origin of the fire was unknown. The fire was in the engine area. The contact used a water hose to extinguish the fire. A fire department report was filed. There was no police report filed. No warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 144,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11542816September 6, 2023
FUEL/PROPULSION SYSTEM, ENGINE
Drivetrain malfunction warning comes on when the car runs for a few hours in the heat or when randomly driving. Sometimes the warning will clear itself after waiting a few minutes, but it might come back after a few minutes driving or not. In other instances, the drivetrain will not clear itself and will take more than a few hours. Took it to the repair shop 3 times and they indicated it could be the fuel pump modular or spark plugs or it could just be that the heat is messing up the software system. The mechanic has mentioned that drivetrain malfunctions have been occurring more regularly with BMWs. The issue is that this drivetrain can malfunction at any random time. Driving on a highway, street, or just starting up the car after letting it sit for a few minutes or days. It's a safety hazard because it can happen at any time unexpectedly. When it does, the car goes into neutral and this is dangerous if driving on the highway at higher speeds and needing to pull over into right hand lane. I've not yet taken it to a dealer to look at, just a certified BMW repair shop. There have been no warning issues and the car clears whenever it is taken to the repair shop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540161August 22, 2023
ENGINE, SUSPENSION, POWER TRAIN
After consulting many others that own or previously owned 328i bmw from around the same years (2015-2017); a common issue was found and assumed to be the timing belt. when i press on the accelerator moderately/ as per usual, my RPMs and speedometer hesitate for a solid second then it will catch up and start shaking. i suspect its the timing belt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537953August 11, 2023
AIR BAGS
The contact owns a 2015 BMW 328I. The contact stated while starting the vehicle, the air bags warning light illuminated. The vehicle was taken to the dealer who stated that water had leaked into the trunk of the vehicle and onto the amplifier causing electrical shortage in the vehicle to stop functioning as designed. The contact was informed that an extensive diagnostic test was needed to locate the leak. Additionally, the contact was informed that the air bag positive terminal cable and the seat belt battery cable and amp needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that there were no recalls on the VIN for the failure. The failure mileage was 97,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521081May 8, 2023
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
My son's 2015, BMW 328i was taken to BMW in Canton, Ohio due to "fluttering" in gas pedal and "possible transmission slipping and variations in transmission while driving. The check engine light was on and was diagnosed at dealership that the Mass Flow Sensor was malfunctioning. The wires to the Mass Flow Sensor were corroded and needed fixed before sensor could be assessed. The wires were fixed and the check engine light went out so the car was considered by the BMW dealer service department to be fixed and I paid $545 for $42 in parts and $503 in labor. The service advisor named Mark, assured me that it had been test driven by service technician and that the car was in proper working condition. I picked the car up, for my son, at 10 am and drove south to West Virginia to deliver the car to my son. At 12:15, I pulled off the freeway and stopped at a light that was at a busy intersection, with a car in front of me. I came to a complete stop with my foot on the brake and my car accelerated at a high speed with my foot completely on the brake almost to the floor. I rammed into the car in front of me and the car flew forward 500 feet. My BMW stopped after it hit the car in front of me. I sat in the car in shock with my foot still on the brake as the driver in front of me came to my window and asked me " what the hell are you doing"? She could clearly see that my foot was still on the brake. There were minor scratches on her bumper and, her and her son had sore necks. The front of my car had a broken grill, and other broken pieces. Broken pieces were lying on thre road. I called AAA and had it towed to BMW in St. Albans, West Virginia. A call was made to Canton, BMW and Corporate BMW to make a report on BMW rapidly accelerating with brakes completely on. Corporate personelle are to call me to get a report from me and send a special team to investigate the "rapid acceleration" while the brakes were on. Now awaiting for the 2015 BMW 328i to be looked at.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11512925March 21, 2023
ELECTRICAL SYSTEM
Car isn’t receiving enough power to charge the battery so it’s cutting off while I’m driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504968February 1, 2023
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
Reporting very dangerous sudden unintended acceleration of 2015 BMW 328i: When about to back out of a parking space in a parking garage, I pressed the brakes and turned on the ignition switch. After looking around to ensure no cars or people were near the car, I put the gear shift in reverse, turned my whole head entirely over my right shoulder to look through the back windshield and, seeing nothing behind me, began to slowly lift my foot from the brake to reverse out of the parking space. I turned the steering wheel towards the left and the back of the car went to the left. The bumper gently tapped a white column that had been out of sight all the way further over my right shoulder. I gently pressed on the brake, and when I switched the gear shift into drive, the car suddenly and explosively accelerated forward extremely fast and sped out of control. I pressed the brakes to stop the car, which did nothing, and the car slammed into cement wall so hard that it sounded like an explosion and the air bags deployed. I hit my mouth/face/head on the air bag and got whiplash from the sudden stop. When I got out of the car, a couple who’d heard the explosion drove by and asked if I was ok. After a few moments I reached into the car to turn off ignition switch. This event resulted in very serious damage to the car, which was totaled, and I received medical injuries. This incident was reported to my automobile insurance company and to North America BMW, who has escalated the report to higher levels due to the seriousness of the incident, and will be doing investigations this week. The accelerator pedal or gear box dangerously and seriously malfunctioned, and the car is available for inspection upon request. My safety was seriously at risk as I have headaches and whiplash symptoms. If there were no wall there, or if there had been people or cars anywhere in front of the car, they would have been killed and smashed because the car suddenly accelerated so quickly.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11505067February 1, 2023
UNKNOWN OR OTHER
I was driving this evening and the panoramic sunroof suddenly and unexpectedly shattered. There was no warning or event that led to this. No pothole or external factor. The road was smooth and no other cars were around my vehicle. I heard an extremely loud "pop" and thought something had hit my vehicle. When I stopped to identify the problem, I exited my vehicle ad saw the panoramic sunroof glass was cracked and shattered, but had lifted up in a domed shape, or a bubble. The outside temperature was about 17 degrees. Fortunately I had the headliner in the closed position so no broken glass would have fallen into the cabin.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503883January 26, 2023
UNKNOWN OR OTHER
I was driving on an interstate highway this afternoon in Houston at approximately 65 mph when the non-panoramic (single window) sunroof of my 2015 BMW 328i exploded over my head. Sounded like a gunshot. Large and small glass shards all throughout the cabin. No other vehicles within particularly close range of my car when it happened. No visible rock or other debris. No sound or vibration from any impact. Appeared to be spontaneous and not the result of rock or debris. Upon inspection from the outside, it appears clear that there was an outward explosion - pictures and video show the glass around the perimeter of the hole angled upward toward the sky. Glass of course showered into the cabin as well. Despite the dispersion of glass within the interior of the cabin, fortunately I did not suffer any cuts or other injury. But the incident was extremely dangerous. The explosion was very loud and could easily cause a driver to become distracted and/or lose control of the vehicle, especially if occurring under heavier traffic conditions. Obviously the risk of a cut and/or injury to the eyes is significant as well. I called a local BMW auto dealership to discuss the issue. The service advisor indicated that he has seen this happen a number of times with BMW vehicles but that BMW will not cover the cost of repair unless the vehicle is still under warranty. Thank you for your time and consideration of this incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484264September 13, 2022
FUEL/PROPULSION SYSTEM
while im driving at my normal speed about 70mph the car start to get in safe mode, i was on the free way at the time so the car start to stop and lost accerlation, when i checl with my mechanic he told me i need to change the fuel pump and i found out there is a complane "Report Receipt Date: MAR 31, 2015 NHTSA Campaign Number: 15V189000 Component(s): FUEL SYSTEM, GASOLINE Potential Number of Units Affected: 18,054" but when i called the dealership they told me im not covered to fix the problem but my car was listed on here" Manufacturer: BMW of North America, LLC SUMMARY: BMW of North America LLC (BMW) is recalling certain model year 2014 228i Coupe, M235i Coupe, 320i, 320xi, 328i, 328xi, 335i, 335xi, ActiveHybrid 3, 328xi Sports Wagon, 428i Coupe, 428xi Coupe, 435i Coupe, 435xi Coupe, 428i Convertible, 428xi Convertible, 435i Convertible, 328xi Gran Turismo, 335xi Gran Turismo, and 2015 428i Gran Coupe, 428xi Gran Coupe, and 435i Gran Coupe vehicles. Improper nickel plating of components within the fuel pump may result in the fuel pump failing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to BMW 328i