BMW 328i Complaints (2011)

580 consumer complaints on file.

#11089027April 19, 2018
ENGINE
TL* THE CONTACT OWNS A 2011 BMW 328I. WHILE DRIVING ON SEVERAL OCCASIONS, THERE WAS AN ABNORMAL SMOKE ODOR ENTERING THE CABIN OF THE VEHICLE. UPON INSPECTING THE ENGINE COMPARTMENT, ASHES WERE FOUND ON SEVERAL COMPONENTS OF THE ENGINE. THE VEHICLE WAS TAKEN TO BMW OF SAN FRANCISCO (1675 HOWARD ST, SAN FRANCISCO, CA 94103, (415) 863-9000) WHERE IT WAS DIAGNOSED THAT THERE WAS AN OIL PAN GASKET LEAK AND AN OIL FILTER HOUSING GASKET LEAK THAT NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 73,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11088559April 17, 2018
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2011 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V676000 (ELECTRICAL SYSTEM) AND 17V683000 (ENGINE AND ENGINE COOLING). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT CALLED A LOCAL DEALER (BMW OF ROCKVILLE, 1300 ROCKVILLE PIKE, ROCKVILLE, MD 20852) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE DEALER STATED THAT THE CONTACT WOULD RECEIVE ANOTHER NOTIFICATION WHEN PARTS BECAME AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11085103April 15, 2018
UNKNOWN OR OTHER
I RECEIVED A LETTER IN NOVEMBER 2017 ABOUT THE RECALL, PARTS ARE STILL NOT IN TO COMPLETE RECALL. I LIVE IN PHOENIX, AZ WHERE SUMMERS ARE HOT.....I NEED THIS FIX PRIOR TO THE SUMMER MONTHS IN ORDER TO RUN MY AC. THANK YOU FOR YOUR HELP. RECALL CAMPAIGN NO. 17V-676 RECALL CAMPAIGN NO. 17V-683
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11085150April 15, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I BOUGHT A USED 2011 BMW 328I FROM A USED DEALERSHIP. I DROVE IT HOME THE FIRST DAY STARTED TO OVERHEAT. I CHECKED THE CARFAX ON THE CAR & IT HAS 2 RECALLS. IS IT ILLEGAL FOR A DEALER TO SELL ME A CAR KNOWING IT HAS A 2 SAFETY RECALLS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11085009April 13, 2018
UNKNOWN OR OTHER, ENGINE
BMW HAS SENT RECALLS BUT AFTER CALLING, THEY SAID DON'T HAVE THE PARTS AND ITS NOT CLEAR WHEN PARTS WILL BE AVAILABLE! AIR BAGS &BLOWER MOTOR WIRING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084642April 11, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V676000 (ELECTRICAL SYSTEM); HOWEVER; THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER SIX MONTHS AGO. THE DEALER (BMW OF COLUMBUS, 6549 WHITTLESEY BLVD, COLUMBUS, GA 31909) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084327April 10, 2018
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2011 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V676000 (ELECTRICAL SYSTEM) AND 17V683000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. TOM HESSER BMW (1001 N WASHINGTON AVE, SCRANTON, PA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDIES. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082705April 3, 2018
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 BMW 328I. WHILE DRIVING 65 MPH, THE VEHICLE STALLED THREE TIMES. THE CONTACT STATED THAT THE "CAR ON THE ROCK" ICON ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083081April 3, 2018
ELECTRICAL SYSTEM, ENGINE
TWO ACTIVE RECALLS (NO. 17V-683, NO. 17V-676) WITH LETTERS FROM DEC.2017 AND JAN.2018 UNRESOLVED TO DATE. MANUFACTURER TAKING TOO LONG TO REMEDY SAFETY RECALLS. NO REPAIR DATE AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082348April 1, 2018
ELECTRICAL SYSTEM
I RECEIVED INITIAL NOTICE OF IMPORTANT SAFETY RECALL FROM BMW NOVEMBER 2017, #1 NO. 17V-676 BLOWER MOTOR WIRING, AND #2 NO. 17V-683 PCV VALVE HEATER. THE NOTICE SAID "REMEDY UNAVAILABLE" IN BOTH CASES. IT IS NOW APRIL 2018 AND WHEN I GO ONTO THE NHTSA SITE I STILL GET THAT THE REMEDY IS NOT AVAILABLE. I FEEL THIS IS A CASE OF THE BMW CENTER BEING "UNABLE TO REMEDY THE DEFECT WITHIN A REASONABLE PERIOD OF TIME," AND AM THEREFORE INFORMING YOU OF THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082021March 29, 2018
AIR BAGS, ENGINE, UNKNOWN OR OTHER
WHILE LOOKING UP THE RECALL FOR THE TAKATA RECALL, I NOTICED THERE WAS AN OPEN RECALL ON MY CAR FOR THE VANOS HOUSING BOLTS, I HAD NOT RECEIVED A NOTICE IN THE MAIL EVEN THOUGH I HAD UPDATED MY ACCOUNT WITH BMW AT FIRST NOTICE OF THE TANAKA RECALL. I HAD MY CAR SERVICED FOR THE VANO HOUSING REPAIR WHICH THEY REMOVED THE VALVE COVER TO INSPECT THE BOLTS AND FOUND A BROKEN BOLT ON THE VANOS HOUSING AND REPLACED THE EXHAUST, REMOVED AND INSPECTED THE OIL PAN TO REMOVE THE FRAGMENTS. I PAID FOR AN OIL CHANGE THAT DAY. LESS THAN 7300 MILES AND 2 QUARTS OF OIL LATER I WAS EXPERIENCING AN OIL LEAK THAT WAS CAUSED BY AN IMPROPERLY SEATED VALVE COVER NOT SEATING TO THE CYLINDER HEAD. THEY OFFERED TO REPAIR A BROKEN CYLINDER HEAD BOLT FOR $500 I DECLINED AS MY MECHANIC SAID IT DIDN'T MAKE SENSE AND THEY SHOULD REPAIR A BOLT IF THEY ARE ALREADY IN THERE. I'D ALSO LIKE TO NOTE THAT THE RECALL LISTED THE REPAIR WAS TO TAKE 4 HOURS BUT THEY HAD MY CAR 3 DAYS. NO LOANER WAS GIVEN UNTIL THE END OF THE 2ND DAY. THEY ARE NOW REFUSING TO REIMBURSE ME FOR THE VALVE COVER $1000 REPAIR. I NOTICED ONLINE THAT SEVERAL DEALERS REPLACED THE VALVE COVER AS A PART OF THIS SERVICE TO AVOID THIS PROBLEM, THOUGH BERT SMITH BMW ST. PETERSBURG, FL DID NOT. I ALSO HAVE 2 OTHER OPEN RECALLS ON MY CAR THAT HAVE BEEN LISTED AS A REMEDY NOT AVAILABLE SINCE DECEMBER 2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081272March 26, 2018
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2011 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V676000 (ELECTRICAL SYSTEM) AND 17V683000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. BMW OF DEVON, PENNSYLVANIA WAS MADE AWARE THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081067March 23, 2018
ELECTRICAL SYSTEM
BMW RECALL. MY CAR WAS IN THE PARKING LOT OF MY EMPLOYMENT. I WENT OUT TO MY CAR - THE ENTIRE INSIDE OF THE CAR WAS FILLED WITH SMOKE AND SOOT. THE PASSENGER SIDE DASHBOARD, UNDER THE GLOVE BOX AND THE GLOVE BOX HAD MELTED ONTO THE FLOOR BOARD. ALSO BURNING THE CARPET AND PASSENGER DOOR PANEL. I CALLED BMW OF AMERICAN ON WED. 3/21/18 AND FILED A FORM REGARDING THE RECALL AND WHAT TO DO. THEY STATED SOMEONE WOULD CONTACT ME BETWEEN 24 AND 48 HOURS - IT IS 3/23/18 AND NO ONE HAS CONTACTED ME. I CALLED THE 800-831-1117 BMW CUSTOMER SERVICE NUMBER AND WAS ON HOLDING WAITING FOR SOMEONE TO PICK UP THE PHONE FOR 63 MINUTES. I DO NOT KNOW WHAT TO DO BUT I NEED YOUR HELP PLEASE. - (RECALL RELATED INCIDENT) TS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11080237March 19, 2018
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2011 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V683000 (ENGINE AND ENGINE COOLING) AND 17V676000 (ELECTRICAL SYSTEM). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BMW OF BAYSIDE (247-21 NORTHERN BLVD, DOUGLASTON, NY) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079557March 15, 2018
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2011 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V676000 (ELECTRICAL SYSTEM) AND 17V683000 (ENGINE AND ENGINE COOLING). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED OKEMOS AUTO COLLECTION AT (517) 853-2600 (2186 JOLLY RD, OKEMOS, MI 48864) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT ATTEMPTED TO SPEAK WITH THE MANUFACTURER ON SEVERAL OCCASIONS, BUT WAS UNABLE TO REACH ANYONE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078366March 9, 2018
ENGINE
TL* THE CONTACT OWNS A 2011 BMW 328I. WHILE OPERATING THE VEHICLE, A BURNING PLASTIC ODOR WAS PRESENT. THE VEHICLE WAS TAKEN TO BMW OF MT. LAUREL, NJ (1220 RT. 73 SOUTH, MT LAUREL, NJ). THE DEALER REPLACED AN ENGINE GASKET AND LATER FLUSHED THE OIL, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11076872March 8, 2018
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2011 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V676000 (ELECTRICAL SYSTEM) AND 17V683000 (ENGINE AND ENGINE COOLING). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER FOUR MONTHS AGO. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078226March 8, 2018
ELECTRICAL SYSTEM
RECEIVED RECALL NOTIFICATIONS (PCV VALVE AND WIRING FOR HEATING AND AIR-CONDITIONING) AT THE END OF 2017. HAVE CHECKED AND RECHECKED WITH DEALERSHIP TO GET THE REPAIRS. FINALLY CALLED BMW USA AND WAS TOLD NO PARTS AVAILABLE UNTIL LATE SPRING OR EARLY SUMMER??!! MEANWHILE, ARTICLE IN THE LA TIMES SAID THAT REPAIRS WOULD BEGIN IN DECEMBER, 2017 AND QUOTED A BMW OFFICIAL AS ADVISING "PARK YOUR CAR OUTSIDE" (IN CASE THE THING JUST IGNITES BY ITSELF WHILE PARKED?). --AND FOR THOSE OF US WHO CANNOT DO THAT? WHY DO THEY SAY THAT CUSTOMER SAFETY IS THEIR #1 PRIORITY?! IT IS OUTRAGEOUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078238March 8, 2018
ENGINE
RECALL CAMPAIGN #14V-176 BMW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075969March 2, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V676000 (ELECTRICAL SYSTEM). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER (BMW OF WEST HOUSTON, 20822 KATY FWY, KATY, TX 77449) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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