BMW 328i Complaints (2011)

580 consumer complaints on file.

#11139475October 10, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 BMW 328I. WHILE PARKING THE VEHICLE, THE ENGINE SUDDENLY SHUT OFF AND COULD NOT BE RESTARTED. THE BATTERY WAS RECHARGED AND THE ENGINE WAS RESTARTED, BUT THE VEHICLE EXPERIENCED SEVERAL ELECTRICAL FAILURES, INCLUDING THE WINDOWS NOT FUNCTIONING, THE INSTRUMENT PANEL LIGHTING NOT ILLUMINATING, AND THE TURN SIGNALS NOT OPERATING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FOOTWELL MODULE (FRM) WAS FAULTY. THE FRM WAS REPROGRAMMED, BUT THE ELECTRICAL FAILURES CONTINUED. THE MANUFACTURER AND LOCAL DEALER (CENTURY WEST BMW, 4245 LANKERSHIM BLVD, NORTH HOLLYWOOD, CA) WERE NOTIFIED OF THE FAILURES, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132713October 1, 2018
ENGINE
HEAD GASKET LEAKS, OIL FILL NECK GASKET LEAKS, SERPENTINE BELT AND TENSIONER NEED REPLACING. 2011 BMW 328I SEDAN WITH 54,000 MILES. HAD CAR IN A BMW DEALER FOR RECALL REPAIRS AND RECOMMENED THE AFOREMENTIONED REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131020September 24, 2018
AIR BAGS, SEAT BELTS, AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
IN LATE 2017-EARLY 2018 THE PASSENGER SEAT BELT WARNING CHIME WOULD COME ON OCCASIONALLY WHEN SOMETHING LESS THAN 5 POUNDS WAS ON THE SEAT AND NO ONE WAS SITTING ON THE SEAT. EVENTUALLY, IT HAPPENED ALL THE TIME WHEN NOTHING AT ALL WAS ON THE SEAT. I ALWAYS NEEDED TO DRIVE THE CAR WITH THE SEAT BELT CONNECTED. I LEARNED IT WAS A SERIOUS SAFETY ISSUE AND CONTACTED BMW DEALER IN EARLY 2018 WHEN THE CAR HAD 88254 MILES AND THEY SAID IT WAS NO LONGER COVERED UNDER WARRANTY AND WOULD COST ABOUT $1300 TO FIX THE AIRBAG SENSOR MAT. I FOUND A REPAIR PLACE TO REPLACE THE OC3 PASSENGER SEAT MAT WITH BMW PART FOR ALMOST $900. I HAD NO IDEA THIS WAS A COMMON PROBLEM UNTIL AUGUST 2018 I RECEIVED A NOTICE FOR THE EXACT SAME PART FOR OUR OTHER CAR, A 2004 X3 WHICH GAVE A WARRANTY EXTENSION AND OFFERED REIMBURSEMENT IF THE PART HAD ALREADY BEEN REPLACED. I CONTACTED BMW AND THEY REFUSED TO OFFER SAME EXTENDED WARRANTY FOR AIRBAG SENSOR MATTS IN MY 2011 328I. SINCE MY CAR EXPERIENCED THE EXACT SAME SYMPTOMS AS THOSE COVERED BY THE WARRANTY EXTENSION AND, I HAVE FOUND ONLINE THAT THIS IS A COMMON PROBLEM WITH MANY BMWS, THE LOGICAL CONCLUSION WOULD INDICATE THAT THERE IS A FLAW WITH THE SENSOR ITSELF NOT SPECIFIC TO THE X3 MODEL. IN FACT THE SENSOR HAS NOT YET FAILED IN OUR 2004 X3 THAT HAS OVER 160,000 MILES. THE 2011 328 SENSOR HAD THE SAME EXACT SYMPTOMS WITH A SERIOUS SAFETY ISSUE FOR THE AIRBAG SYSTEM. I'VE OWNED MANY VEHICLES WITH THIS SAME FEATURE AND HAVE NEVER HAD ANY PROBLEMS. AT THE VERY LEAST A NEW INVESTIGATION SHOULD BE DONE TO DETERMINE WHETHER THIS IS A SERIOUS ISSUE FOR ALL BMW MODELS. I DROVE FOR OVER A YEAR WITH THIS PROBLEM UNTIL I REALIZED IT WAS A SAFETY ISSUE AND THE AIRBAGS MIGHT NOT WORK IF THE SENSOR WAS BROKEN. IT WAS VERY EXPENSIVE TO FIX. MY ONLINE RESEARCH SHOWED THERE MAY ALREADY BE A NHTSA CLAIM RELATED TO THIS. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130428September 20, 2018
ELECTRICAL SYSTEM
AFTER GETTING MY CAR SERVICED AT TOM BUSH I HAD SEVERAL NEW ALERTS GO OFF FOR SENSORS GOING OUT AND ELECTRICAL ISSUES THAT RESULTED IN MORE THAN $3,000 IN REPAIRS I WAS REQUIRED TO PAY OUT OF POCKET. I CAME TO FIND OUT THESE ELEMENTS WERE CAUSED BY 2 OF THE OPEN RECALLS BECAUSE THE VEHICLE KEPT OVERHEATING AND CAUSED SENSORS ETC TO BURN OUT. I CALLED THE NUMBER PROVIDED IN DOCUMENTATION I RECEIVED AFTER REPAIRS HAD BEEN MADE AND WAS TOLD THERE WAS NO REMEDY AVAILABLE. I ASKED THE CUSTOMER SERVICE REP WHAT TO DO SINCE MY VEHICLE WAS ALREADY AFFECTED AND I HAD TO PAY OUT OF POCKET. THE REP SAID TO CONTACT THE BMW SERVICE CENTER FOR ASSISTANCE. I CALLED THE SERVICE CENTER SEVERAL TIMES AND EVEN CALLED AND LEFT VOICEMAILS FOR THE GENERAL MANAGER OF THE SERVICE CENTER ONLY TO NEVER RECEIVE A CALL BACK FROM ANYONE. THIS ORDEAL LASTED SEVERAL MONTHS AND I EVENTUALLY TRADED THE BMW IN FOR A NEW CAR BECAUSE I WAS NOT RECEIVING ANY COMMUNICATION BACK FROM BMW OR THE DEALER SERVICE CENTER AND COULD NOT AFFORD TO KEEP PAYING FOR COSTLY REPAIRS DUE TO RECALLS WITH NO REMEDIES AVAILABLE. THIS IS THE FIRST COMPLAINT I AM SUBMITTING RELATED TO MY 2011 328I BMW. THE OTHER COMPLAINT I HAVE TO FILE NEXT IS FOR THE AIRBAG RECALL WHICH ALSO CAUSED MAJOR DAMAGES TO THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130430September 20, 2018
AIR BAGS
TAKATA RECALL FRONT DRIVERS SIDE AIRBAG INFLATED LATE AND SHOULDN'T HAVE AS WELL AS THE PASSENGER SIDE AIRBAGS IN THE ROOF IN BOTH FRONT AND BACK SEAT. SIDE FRONTAL PASSENGER AIRBAG DID NOT INFLATE. CHEMICAL REACTION OCCURRED. AIRBAG DEPLOYMENT BROKE MY LEFT HAND.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11129237September 13, 2018
ENGINE
CAM BOLTS NEED REPLACING AND THOUSANDS HAVE BEEN RECALLED BUT NEITHER BMW NOR THE LOCAL DEALER CAN TELL ME WHY MY CAR ISN'T COVERED. THERE ARE MULTIPLE SERVICE BULLETINS AND RECALL NOTICES THAT INDICATE THE 3 SERIES FROM 2010 TO 2014 ARE COVERED; HOWEVER, FOR SOME REASON WHICH CAN'T BE EXPLAINED, MY CAR IS NOT COVERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123139August 28, 2018
ELECTRICAL SYSTEM
MY BMW WAS PARKED AND TURNED OFF WHEN IT STARTED ON FIRE. IT WAS PARKED IN A SOCCER FIELD AT CAMP MINIKANI ON JULY 1, 2018 IN RICHFIELD, WISCONSIN. THE FIRE DEPARTMENT SAID THE FIRE WAS CAUSED IN THE BLOWER MOTOR UNDER THE DASH. BMW HAD A RECALL ON THIS CAR, AT THE TIME OF FIRE, WHICH THEY REFUSED TO FIX. I RECEIVED AN INITIAL NOTICE FROM BMW IN NOVEMBER OF 2017. AFTER RECEIVING THE NOTICE I PHONED BMW WHO SAID THEY DID NOT HAVE A SOLUTION TO THE PROBLEM AND WOULD CONTACT ME WHEN THEY DID. IN THE MEANTIME MY CAR WAS A TOTAL LOSS DUE TO THE FIRE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11120979August 20, 2018
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2011 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V676000 (ELECTRICAL SYSTEM) AND 17V683000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PERILLO BMW (1035 N CLARK ST, CHICAGO, IL) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120813August 18, 2018
ELECTRICAL SYSTEM, ENGINE
IT HAS BEEN 10 MONTHS AND REMEDIES ARE STILL NOT AVAILABLE FOR THE PCV VALVE HEATER RECALL (17V-683) NOR BLOWER MOTOR WIRING (17V-676).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118919August 10, 2018
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV), ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2001 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V676000 (ELECTRICAL SYSTEM) AND 17V683000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER (BMW OF EL PASO, 6318 MONTANA AVE, EL PASO, TX 79925, (915) 778-9381) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDIES. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118789August 9, 2018
VISIBILITY:WINDSHIELD
TL* THE CONTACT OWNS A 2011 BMW 328I. THE CONTACT STATED THAT THE MOLDINGS FOR THE FRONT AND REAR WINDSHIELDS WERE CRACKED AND DETACHED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO BEVERLY HILLS BMW (5070 WILSHIRE BLVD, LOS ANGELES, CA 90036) WHERE IT WAS DIAGNOSED THAT THE MOLDINGS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 45,261.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115078August 1, 2018
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V676000 (ELECTRICAL SYSTEM) AND 17V683000 (ENGINE AND ENGINE COOLING). NEW COUNTRY BMW (1 WESTON PARK RD, HARTFORD, CT 06120, (860) 522-6134) WAS CONTACTED AND STATED THAT THE PARTS WERE UNAVAILABLE. THE DEALER WAS UNABLE TO DETERMINE WHEN THE MANUFACTURER WOULD PROVIDE THE PARTS FOR THE RECALL REPAIRS. THE CONTACT NOTICED A BURNING ODOR COMING THROUGH THE VENTS. THE MANUFACTURER WAS CONTACTED REGARDING PARTS AND A LOANER VEHICLE OPTION. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. - (RECALL RELATED INCIDENT) TS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11114453July 30, 2018
AIR BAGS, SERVICE BRAKES
I WAS ON THE STREET. WHEN I GOT INTO A CAR ACCIDENT ON MAY 28 2017. MY AIRBAGS DEPLOYED AFTER I SLAMMED SOMEONE IN THE BACK BECAUSE MY BRAKES WERE NOT PROPYL WORKING. MY AIRBAGS ALSO SHOT OUT SOME METAL FRAGMENTS CUTTING MY HAND UP.
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#11113112July 23, 2018
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2011 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V676000 (ELECTRICAL SYSTEM) AND 17V683000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE UNAVAILABLE. THE DEALER (COMPETITION BMW OF SMITHTOWN, 599 MIDDLE COUNTRY RD, ST JAMES, NY 11780, 1-888-861-6280) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113119July 23, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
WHEEL SPEED SENSORS FAIL UNDER HARD BREAKING HAPPENED 2 TIMES CAR BRAKES ABS AND ANTI SWERVE SYSTEM STOP WORKING AND BREAKING IS AFFECTED HARD PEDDLE STOPPING DISTANCE AFFECTED. BMW REPLACED THEM UNDER WARRANTEE BUT WOULD NOT REPLACE THE 2 THAT ARE WORKING UNTIL THEY FAIL. MY DAUGHTER DRIVES THIS CAR FOR SCHOOL AND IT IS A SAFETY HANSARD THAT BMW WILL NOT REPLACE. HAPPENED TWICE ONCE IN TOWN THE OTHER TIME ON HIGHWAY HAD TO TOW THE CAR TO DEALER BOTH TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112427July 19, 2018
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV)
TL* THE CONTACT OWNS A 2011 BMW 328I. WHILE THE VEHICLE WAS STATIONARY OR WHILE DRIVING VARIOUS SPEEDS, THE ENGINE EMITTED A BURNING ODOR. THE CONTACT STATED THAT THE ODOR ENTERED THE CABIN OF THE VEHICLE AND CONTINUED EVEN AFTER THE VEHICLE WAS TURNED OFF. THE DEALER (BMW OF MOUNTAIN VIEW, 150 EL CAMINO REAL, MOUNTAIN VIEW, CALIFORNIA 94043) WAS MADE AWARE OF THE FAILURE AND STATED THAT THE PARTS FOR NHTSA CAMPAIGN NUMBER: 17V683000 (ENGINE AND ENGINE COOLING) WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE REMEDY WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 82,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111192July 13, 2018
AIR BAGS
THIS 2011 BMW 3 SERIES WAS IN AN ACCIDENT SEP OF 2014 AND REPAIRED. THE STEERING WHEEL AIRBAG AND THE SIDE CURTAIN AIRBAG WERE REPLACED. NO ONE HAS BEEN ABLE TO TELL US IF THESE REPLACEMENT AIR BAGS ARE SAFE. THE REPAIR FACILITY CAN ONLY SAY THAT ALL PARTS WERE BMW PARTS AND THE AIRBAGS WERE TAKATA. HOW DO WE KNOW THE REPLACED AIR BAGS ARE OK.?
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11110098July 8, 2018
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
7 RECALL ITEMS ON MY VEHICLE :-( CALING BMW CONSTANTLY TO GET AN UPDATE ON THE PARTS NEEDED SO I CAN TAKE MY CAR IN AND IT'S NOT HAPPENING... IT'S BEEN OVER A YEAR AND A HALF ND NOTHING. BLOWER MOTOR WIRING: THIS RECALL INVOLVES THE WIRING FOR THE SYSTEM, KNOWN AS THE BLOWER-MOTOR, THAT CONTROLS AIR FLOW FOR THE HEATING AND AIR CONDITIONING SYSTEM. OVER TIME, THE CONNECTION BETWEEN THE WIRING AND THIS SYSTEM COULD DETERIORATE AND, IN RARE CASES, COULD LEAD TO OVERHEATING. POSITIVE CRANKCASE VENTILATION (PCV) VALVE HEATER : THIS RECALL INVOLVES AN ENGINE COMPONENT KNOWN AS THE POSITIVE CRANKCASE VENTILATION (PCV) VALVE HEATER. THE PCV VALVE HEATER MAY NOT HAVE BEEN PRODUCED TO SPECIFICATIONS. OVER TIME, IT COULD DETERIORATE AND, IN RARE CASES, COULD LEAD TO OVERHEATING.F OVERHEATING OCCURS, THEN IN RARE CASES, THIS COULD LEAD TO MELTING OF THE PCV VALVE. IN EXTREMELY RARE CASES, THIS COULD LEAD TO A FIRE. RECALL 17V676000- ELECTRICAL SYSTEM WIRING -MAY CAUSE FIRE EVEN WHEN VEHICLE IS OFF. RECALL 16V071000- AIRBAG FRONTAL DRIVAR SIDE INFLATOR MODULE-IN CRASH THE INFLATOR COULD RUPTURE WITH METAL FRAGMENTS. RECALL 11V476000: POWER TRAIN DRIVELINE DRIVESHAFT- IF BOLTS LOOSEN COULD LEASE TO LOSS OF POWER TO FRONT WHEEL AND VEHICLE BREAKDOWN/CRASH. RECALL 17V683000 -COMPONENT ENGINE AND COOLING, EMISSION CONTROL CRANK CASE, ELECTRICL SHORT WILL CAUSE PARTS WITHIN PCV VALVE TO MELT INCREASING RISK OF FIRE. RECALL 12E029000 -ENGINE AND COOLING SYSTEM FAN-FA MOTOR CAN BECOME INOPERATIVE OR CIRCUTITBOARD TO OVERHEAT CAUING ENGINE IN ENGINE COMPARTMENT TO CATCH FIRE. RECALL 13V044000 - ELECTRICAL SYSTEM -LOSS OF ELECTRICAL SYSTEM POWER FAIL -VEHICLE CAN STALL UNEXPECTEDLY INCREASING RISK OF CRASH. RECALL 14V176000 - ENGINE AND ENGINE COOLING ENGINE- IF THE BOLTS LOSSEN OR BREAK, THE ENGINE MAY HAVE REDUCED POWER OR STALL INCREASING RISK OF CRASH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109940July 6, 2018
ELECTRICAL SYSTEM
POSITIVE CRANKCASE VENTILATION (PCV) VALVE HEATER : THIS RECALL INVOLVES AN ENGINE COMPONENT KNOWN AS THE POSITIVE CRANKCASE VENTILATION (PCV) VALVE HEATER. THE PCV VALVE HEATER MAY NOT HAVE BEEN PRODUCED TO SPECIFICATIONS. OVER TIME, IT COULD DETERIORATE AND, IN RARE CASES, COULD LEAD TO OVERHEATING. SAFETY RISK: IF OVERHEATING OCCURS, THEN IN RARE CASES, THIS COULD LEAD TO MELTING OF THE PCV VALVE. IN EXTREMELY RARE CASES, THIS COULD LEAD TO A FIRE. REMEDY: THE PCV VALVE HEATER WILL BE INSPECTED AND A NEW PART WILL BE INSTALLED. IF NECESSARY, ADDITIONAL COMPONENTS WILL BE REPLACED AS DETERMINED AT THE TIME OF REPAIR. RECALL STATUS: RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104698June 29, 2018
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV)
TL* THE CONTACT OWNS A 2011 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V676000 (ELECTRICAL SYSTEM) AND 17V683000 (ENGINE AND ENGINE COOLING). THE CONTACT CALLED STERLING BMW AT 949-200-8722 (LOCATED AT 3000 WEST COAST HWY, NEWPORT BEACH, CA 92663) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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