BMW 328i Complaints (2010)

155 consumer complaints on file.

#11590240May 22, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2010 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589817May 21, 2024
ENGINE
The recall for the failed Vanos bolts has been issued for over half a year, and no remedy is available. It does not make sense to wait this long for an engine fix recall. Before the remedy is available, some BMW owners have even experienced engine failure due to the Vanos bolts issue, but there is no compensation. Please put pressure on them to address this recall in a timely manner. Thank you!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588647May 14, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2010 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving at an undisclosed speed, the vehicle went into "Safe Mode" and decelerated with the check engine warning light illuminated. The cause of the failure was not yet determined. The failure mileage was 105,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588060May 10, 2024
ENGINE
My 2010 BMW is under Recall 23V707 for vanos bolt replacement since October 2023. The check engine light is now on, and the dealer still (May 10, 2023) reports that BMW North America has not sent out replacement bolts. Six months seems like a long time for BMW to not be able to find new bolts and Valve Gasket Covers for the affected vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588109May 10, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2010 BMW 328I. The contact stated that while driving at unknown speeds, the vehicle stalled. The contact stated that there was a rattling sound coming from the engine compartment. The vehicle was towed to an independent mechanic and was diagnosed with starter failure. The vehicle was repaired; however, the contact was informed that the rattling sound was related to an engine issue. The vehicle was not repaired. The contact received the notification of the NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 76,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587244May 6, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2010 BWM 328I. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who diagnosed failures with the camshaft position sensor and VANOS assembly bolts. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling). The VIN was included, but parts were not yet available. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584678April 23, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2010 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated while driving at approximately 35 MPH, the vehicle was sputtering, jerking, shuddering, and stalled. The check engine warning light was illuminated. The contact was able to restart the vehicle and drove to her destination; however, the failure reoccurred. The vehicle was taken to the dealer. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583956April 19, 2024
ENGINE
My wife was driving on the highway when the engine suddenly stalled on her. She had never been through this situation and had no idea what to do. She tried to turn it back on but it would not start. She was frightened, the vehicle was partially on the slow lane and on the shoulder. She turned on the emergency blinkers and immediately called me freaking out, I told her to compose herself, watch her surroundings, to get away from the vehicle and closer to the shoulder. The fact that this happened out of nowhere in the middle of the highway put my wife and others in danger. Luckily she reacted quickly and started making her way towards the shoulder on the right. This could've caused an accident, injuries or even death. A good samaritan stopped and helped her move the bmw out of the lane and into the shoulder. The reason why this occurred to the vehicle is because of the Vanos timing chain assembly. I had Christian Brothers Automotive diagnose a check engine light and a noise that was coming from the engine on March [XXX]. They warned me that this could've happened and to take it to the dealer because it has an open recall on it. I called the bmw dealership and told me they couldn't do anything about it because they did not have a remedy at this time. We knew it was a risk but it's the only car she has to use to work. She strictly used it just for work for that same reason. After it broke down, I got it towed to my house and had an independent mechanic diagnose the issue and he confirmed as well that it was the Vanos timing chain assembly. I towed it to my nearest BMW dealership and told them the situation and about the recall. They said they will diagnose it and look into the recall. We just really need this fixed as soon as possible. Right now I'm having to drop her off at work and she has to find an Uber back home because I'm still working. I'm hoping that with this report, it will help me and others get the problem fixed that we desperately need. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (F
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583390April 16, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2010 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated while driving at undisclosed speeds, the check engine warning light illuminated, then the vehicle stalled and shuddered when the accelerator pedal was depressed. The failure recurred several times. The dealer was contacted. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 200,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582587April 12, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2010 BMW 328I. The contact stated while driving at an undisclosed speed, the vehicle briefly jerked and lost motive power. The contact was able to arrive to his destination, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling), and the VIN was included, but parts were not yet available. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582165April 10, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2010 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, there was an abnormal grinding sound coming from the engine compartment. Additionally, the check engine warning light illuminated, and the engine seized. The vehicle was towed to the dealer where it was diagnosed with three detached VANOS bolts. The contact was informed that the VANOS bolts needed to be replaced. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 103,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581289April 5, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2010 BMW 328I. The contact stated that while driving at various speeds, the vehicle jerked or hesitated upon the depression of the accelerator pedal with an unknown warning light illuminated. The contact then received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 156,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580925April 3, 2024
ENGINE AND ENGINE COOLING
The contact's girlfriend owns a 2010 BMW 328i. The contact's girlfriend received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated after parking the vehicle, the engine made an abnormal sound. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed, and the mechanic determined that the failure was related to the recall. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 155,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579559March 26, 2024
ENGINE
Remedy is still unavailable. NHTSA released recall in October 2023 and BMW notified me of the recall in December 2023. It has been 6 months since the initial recall without remedy which I consider to be an unreasonable period of time. I am concerned that this issue could cause an accident as stated in the recall notice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572158February 15, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2010 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571689February 13, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2010 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving at approximately 35 MPH, he heard an abnormal sound coming from underneath the vehicle. The contact stated that the check engine and check ignition warning lights were illuminated. The contact stated that the vehicle was losing motive power and was able to coast to the side of the road as the vehicle stalled. The contact attempted to restart the vehicle but after several failed attempts the vehicle failed to start. The contact had not taken the vehicle to a dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The contact had not informed the manufacturer. The contact related the failure to NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling). The failure mileage was approximately 120,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570580February 7, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2010 BMW 328I. The contact stated while driving 40 MPH, the bolts sheared off and entered the engine, and the vehicle began to skip and shut off. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who referred the contact to the BMW dealer. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The contact stated that the failure was related to NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling). The failure mileage was approximately 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569846February 4, 2024
ENGINE, UNKNOWN OR OTHER, POWER TRAIN
My vehicles check engine light came on, and the car started to misfire and idle hard when driving. Jack Furrier Tire and Auto ran the code, and it came back with peoblems with the cam shaft. I brought it to BMW, and VANOS bolt (recall) code was confirmed, but they told me it was a problem with internal piece missing from the oil filter. I asked if the car was safe to drive, and they confirmed and also told me the car is having other mechanical issues I should be aware of. The service agent described possible future problems with transmission and told me that there was no remedy available for recall yet, so I need to wait. I paid to have oil filter replaced. A week later, I was driving myself to work and my daughter to daycare when the car began to stall out and misfire in traffic. After bringing it back to the dealership, they replaced 1 spark plug free of charge and advised me that the car was coming back with other codes. I addressed the safety risk and the continued mechanical breakdown of the car systems if I continued driving it, and I was encouraged to trade the vehicle somewhere. I will attach an email I sent detailing further frustration I have experienced with BMW. After speaking with customer relations, I received the same reply, which is yes, there is a safety risk it is minimal and unfortuanly, there is no remedy available yet. The following was my reply when asked to complete customer survey: I am getting no help with a car that has a recall on it and being told the exact thing at every level I have presented my legtimate concerns. With no viable or reasonable options. I basically have to continue driving my car and risk car further breaking down and put my family's safety at risk with hope that "it's low probabilty". Somehow, these are my only options on a vehicle with a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567964January 26, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2010 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566310January 18, 2024
ENGINE
Approximately, a year ago I took my vehicle to the BWM dealership in Columbus, GA due to a burning smell. The vehicle was making a strange metal on metal noise. I could not figure where the noise was coming from. The check engine light appeared while the constantly would cut off while driving on the highway and idling at red lights and stop signs. At times the vehicle was hesitant to start. After examining my vehicle, the BWM dealership of Columbus, GA told me that they did not see anything wrong and returned the car to me. I have called several times complaining about the same issue. Today, on January 18, 2024, I called with safety recall information and was told that the part is not in, and the remedy is unavailable. This has been going on now for over a year which means I haven't been able to drive my car for a year. Can someone please help?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to BMW 328i