BMW 328i Complaints (2013)

257 consumer complaints on file.

#11021165September 2, 2017
STRUCTURE:BODY
WHEN ATTEMPTING TO OPEN BOTH THE DRIVER AND PASSENGER SIDE FRONT DOORS, PULLING ON THE HANDLE TWICE WOULD NOT UNLOCK AND OPEN THE DOOR. THE ONLY WAY TO EXIT THE VEHICLE IS BY PRESSING THE ELECTRICAL UNLOCK BUTTON. THIS HAPPENS INTERMITTENTLY, THE DATE BELOW IS ONLY ONE OF THE MANY OCCURRENCES. THE DEALER HAS ATTEMPTED TO FIX IT 4 TIMES. NONE HAS BEEN SUCCESSFUL. THIS IS A SAFETY ISSUE. IF WE NEEDED TO EXIT THE CAR AND THE ELECTRICAL SYSTEM WAS DISABLED, WE WOULD BE UNABLE TO. I HAVE VIDEOS OF THIS HAPPENING BUT THE FORM WON'T LET ME UPLOAD THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015062August 14, 2017
ENGINE
ON 6/5/2017 I WAS DRIVING ON A VERY BUSY GARDEN STATE PARKWAY IN THE AFTERNOON AT ABOUT 65 MPH (WHICH IS A LEGAL SPEED LIMIT) WHEN MY CAR STARTED SHUDDERING, SHAKING AND SLOWING DOWN AND A MESSAGE CAME ON SAYING "DRIVE TRAIN MALFUNCTION." I IMMEDIATELY CALLED MY HUSBAND WHO TOLD ME TO PULL OVER AND SHUT OFF THE CAR FOR 5 MINUTES. HE MANAGED TO CALM ME DOWN. WHEN I RESTARTED THE CAR, THE MESSAGE WAS GONE AND IT DROVE OK. I WAS VERY SCARED TO DRIVE IT BUT THE MESSAGE HAS NOT COME BACK. INSTEAD MY HUSBAND'S BMW X3 2013 HAD THE SAME MESSAGE 2 MONTHS LATER AND HE WAS ALSO ON THE HIGHWAY DURING THE INCIDENT. BMW SERVICE TOLD HIM THAT THE PROBLEM IS THE TIMING BELT. WE WERE READING ALL THE COMPLAINTS AND PRIMARILY THEY ARE ABOUT THE DRIVE TRAIN MALFUNCTION - IT HAS A FAULTY PLASTIC PART, WHICH SINCE 2015 WAS REPLACED BY A METAL PART. I WAS DRIVING IN THE MIDDLE LANE OF A VERY BUSY HIGHWAY AND I COULD HAVE BEEN KILLED (AND MY HUSBAND TOO). WHAT DOES IT TAKE FOR BMW OR NHTSA TO ISSUE A RECALL FOR THIS PROBLEM - A DEATH OR FEW?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004756July 12, 2017
SEAT BELTS
TL* THE CONTACT OWNS A 2013 BMW 328I. THE CONTACT EXPERIENCED AN ISSUE WITH THE SEAT BELT LATCHING. THE VEHICLE WAS TAKEN TO NALLEY BMW OF DECATUR WHERE IT WAS DIAGNOSED THAT THE SEAT BELT BUCKLE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004330July 11, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2013 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (BRIAN HARRIS BMW LOCATED AT 12336 AIRLINE HWY, BATON ROUGE, LA 70817; (225) 754-1200) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED AT 800-525-7417 AND ADVISED THE CONTACT TO CALL THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991668May 25, 2017
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 BMW 328I. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY, IT INDEPENDENTLY ACCELERATED AT A HIGH RATE OF SPEED. AS A RESULT, THE VEHICLE CRASHED INTO THE BACK WALL OF THE GARAGE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS INFORMED THAT THEY WOULD SEND AN ENGINEER OUT TO FURTHER INSPECT THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000. UPDATED 05/31/17 *BF UPDATED 06/02/2017*JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10991248May 23, 2017
FUEL/PROPULSION SYSTEM
HIGH PRESSURE FUEL PUMP FAILURE CAUSED CAR TO CEASE OPERATING. CAR SHUT DOWN COMPLETELY WHILE IN MOTION. I WAS DRIVING THROUGH A PARKING STRUCTURE AT THE TIME. ULTIMATELY, THE CAR WAS TOWED TO A DEALER FOR REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991176May 23, 2017
ENGINE
TIMING CHAIN IS MAKING A WHINE AND A RATTLE SOUND WHEN ENGINE IS RUNNING. THE N20 ENGINE (TWIN TURBO 4 CYLINDER) IN THIS CAR ANY MANY OTHER BMW VEHICLES TIMING CHAINS ARE KNOWN TO STRETCH AND BREAK ALONG WITH THE ORIGINAL BROWN/DARK ORANGE COLOR PLASTIC TIMING CHAIN GUARD RAIL. THE TIMING CHAIN GUARD RAIL WAS MADE OUT OF A DEFECTIVE PLASTIC UNTIL AROUND 1/1/15 WHEN BMW REALIZED THERE WERE OWNERS HAVING CATASTROPHIC ENGINE FAILURE NOT IF THE CHAIN BREAKS, BUT WHEN. THE ONLY REPAIR IF THE ENGINE FAILS IS TO REPLACE THE ENGINE AT A COST OF APPROX. $12K AND $8K IN LABOR TOTALING ABOUT $20K WHICH EXCEEDS THE VALUE OF MY VEHICLE. VEHICLES WITH THIS ENGINE MANUFACTURED AFTER 1/1/15 HAVE THE REDESIGNED MORE DURABLE WHITE PLASTIC TIMING CHAIN GUARD RAIL ALLOWING THE ENGINE TO RUN SMOOTHER AND WITHOUT THE RISK OF ENGINE CATASTROPHIC FAILURE. THERE IS A GRAVE SAFETY RISK FOR OWNERS WITH THIS ENGINE WITH THE ORIGINAL PRE-2015 TIMING CHAIN & GUARD RAIL DESIGN BECAUSE IF YOU ARE TRAVELING IN NORMAL TRAFFIC OR ATTEMPTING TO CROSS A TRAIN TRACK OR OTHER DANGEROUS INTERSECTIONS, OCCUPANTS CAN BE KILLED AS A RESULT OF THE VEHICLE STALLING. CONTACTED BMW NORTH AMERICA ON 5/19/17 REGARDING THE ISSUE AND HAD THE VEHICLE INSPECTED BY MY LOCAL BMW DEALERSHIP WHO INDICATED THERE WAS NOTHING WRONG. THE TOTAL COST TO REPLACE MY ORIGINAL TIMING CHAIN AND TIMING CHAIN GUARD RAIL WITH THE RE-DESIGNED VERSION WOULD COST $4600 WITH PARTS & LABOR. BMW USA AND THE DEALERSHIP REFUSED TO COVER THE COST AND DENIED THIS IMPORTANT SAFETY DEFECT. I ALSO PROVIDED THEM A COPY OF A WEB LINK WITH A YOUTUBE VIDEO OF THE ISSUE NARRATED BY AN INDEPENDENT BMW TECHNICIAN EXPLAINING THE DEFECT. SEE THE LINK BELOW WHICH CONTAINS PHOTOS AND THE YOUTUBE VIDEO RELATED TO THIS ISSUE. HTTPS://BMWTECHNICIAN.COM/2016/08/07/N20-TIMING-CHAIN-ISSUE/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990576May 19, 2017
AIR BAGS
PASSENGER SEAT OCCUPANCY SENSOR MAT HAS FAILED DISABLING AIR BAGS IN VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986334May 18, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985416May 12, 2017
ENGINE, WHEELS
TL* THE CONTACT OWNS A 2013 BMW 328I. WHILE DRIVING 65 MPH, THE VEHICLE INDEPENDENTLY DRIFTED FROM SIDE TO SIDE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WHEELS NEEDED TO BE ALIGNED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DETERMINED THAT THE VEHICLE WAS FUNCTIONING AS DESIGNED. THE VEHICLE WAS TAKEN BACK TO THE DEALER A THIRD TIME, BUT THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE HAD PREVIOUSLY BEEN SERVICED PER NHTSA CAMPAIGN NUMBER: 13V454000 (SERVICE BRAKES, HYDRAULIC). WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT NOTICED A BURNING OIL ODOR AND NOTICED SMOKE COMING FROM THE VEHICLE. THE CONTACT DROVE HOME AND DISCOVERED THAT THE VEHICLE HAD AN OIL LEAK. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE VACUUM PUMP FAILED, WAS LEAKING, AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10981272April 28, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I HAVE TAKEN MY CAR TO THE DEALERSHIP AND ASKED FOR THIS LOCK ISSUE TO BE REPAIRED AT LEAST 6 TIMES DURING THE PAST FIVE YEARS. OVER THE PAST TWO YEARS THE ISSUE HAPPENS MORE FREQUENTLY. AT TIMES I AM IN THE CAR WITHOUT IT RUNNING, THEN I GO TO OPEN THE DOOR AND I AM LOCKED INSIDE. THE HANDLE ACTS LIKE IT IS GOING TO OPEN BUT THE DOOR DOES NOT OPEN. THE HANDLE LIFTS BUT DOES NOT MOVE THE LOCK. I HAVE TO USE A BUTTON ON THE CONSOLE OR THE KEY FOB TO UNLOCK ALL THE DOORS ELECTRONICALLY. I FIND THIS NOT SAFE BECAUSE IF THE AUTOMOBILE DOES NOT HAVE ELECTRIC SUPPLY THE DRIVERS DOOR NEEDS TO BE ABLE TO OPEN. THIS CONCERNS ME IF THERE WAS A ACCIDENT OR URGENT NEED. I HAD SOME OTHER SUSPENSION ISSUES THAT I REPORTED. YOU COULD HEAR A LOUD SOUND AND I WAS TOLD FOR A OVER YEAR IT WAS NOT A ISSUE. FINALLY MY HUSBAND WAS GOING TO COME TO THE DEALERSHIP AND THEY SAID THEY FOUND THE PROBLEM DID OVER $6,000 IN WARRANTY REPAIR ON A FAULTY BOOT PART BEFORE THE WARRANTY EXPIRED. I HAD THE PROBLEM FOR A LONG TIME! BMW DIAGNOSTIC AND SERVICE IS NOT WHAT IT USED TO BE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981053April 27, 2017
ENGINE
WHILE DRIVING CAR COMPLETELY STALLED OUT FOR NO SPECIFIC REASON. THIS OCCURRED ON FREEWAY WITH CARS ALL AROUND I WAS LUCKY TO BE ABLE TO COAST TO SHOULDER. CHECKED ON BOARD VEHICLE STATUS ALL CHECKED "OK". AFTER A SHORT TIME CAR STARTED RIGHT UP DROVE IT HOME AND NEXT MORNING IT STALLED OUT AGAIN WHILE ON A CITY STREET. THIS TIME UNABLE TO PUT INTO NEUTRAL, ELECTRONICS WORKED, HAD TO FLAT , HAD TO FLAT BED IT TO THE DEALER. THIS MAKES THIS CAR DANGEROUS AND UNRELIABLE. CAR IS CURRENTLY IN FOR REPAIRS. ATTACHED IS THE RECOMMENDED SERVICES HAVE NOT RECEIVED COMPLETED WORK REPORT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978502April 14, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2013 BMW 328I. THE CONTACT SMELLED STRONG FUEL ODORS IN THE VEHICLE. THE ODOR WAS ALSO PRESENT WHILE THE VEHICLE WAS BEING FUELED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENTIRE FUEL SYSTEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT THE VEHICLE JERKED AT TIMES. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955060February 16, 2017
STRUCTURE:BODY, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
LIGHT CRACKS, CHIPS, DEFECTS INSIDE OF HEADLIGHT HOUSING. VEHICLES ARE NOT THAT OLD AND THE DEFECT TENDS TO APPEAR ON ALL F30 BMW 3 SERIES MODELS. COULD WORSEN OVER TIME AND CREATE VISIBILITY ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954323February 13, 2017
ENGINE
WHILE I WAS ON STANBY WAITING FOR SOMEBODY TO MOVE OUT OF SPOT SO I CAN PARK AND MY FOOT ON THE BRAKES THE ENGINE REVED UP ABOVE THE 6000 RPM ON ITS OWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10950107February 7, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2013 BMW 328I. THE CONTACT RECEIVED A RECALL REPAIR FROM THE DEALER CONCERNING THE AIR BAGS. THE DEALER INDICATED THAT THE REMEDY WAS AN INTERIM FINAL REPAIR, BUT NOT A PERMANENT REPAIR SOLUTION. THE MANUFACTURER FAILED TO PROVIDE THE PARTS FOR THE AIR BAG RECALL WITHIN A REASONABLE TIME FRAME. THE CONTACT WAS UNABLE TO DETERMINE IF THE MANUFACTURER PROVIDED THE ACTUAL REPLACEMENT PARTS OR THE SAME PART THAT WAS PREVIOUSLY IN THE VEHICLE. PER THE DEALER, THE MANUFACTURER CLEARED THE RECALL INFORMATION OUT OF THE SYSTEM. THE CONTACT RECEIVED NO RESOLUTION FROM THE MANUFACTURER REGARDING THE REPLACEMENT PARTS. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 04/19/17 *LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947282January 24, 2017
AIR BAGS
I GOT A LETTER FROM BMW ON MARCH 2016 ABOUT THE DRIVERS FRONT AIR BAG MODULE NEED TO BE REPLACED WHEN PARTS COME AVAILABLE, AND TODAY JANUARY 23 2017 I WENT TO THE DEALER ASKING ABOUT ANY UPDATES AND THEY TOLD ME THAT PARTS ARE NOT AVAILABLE YET. I ASKED THE ADVISOR IF THIS RECALL ABOUT MY SAFETY BAGS ARE DANGEROUS AND HE TOLD ME NO . SO THANKS FOR THIS WEB I FINALLY FOUND OUT THAT IS DANGEROUS. SO HOW LONG I HAVE TO WAIT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936231December 19, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 BMW 328I. WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO OPERATE. AS A RESULT, THE VEHICLE CRASHED INTO THE CURB AND THE BRAKES ENGAGED INDEPENDENTLY. THE VEHICLE WAS TOWED TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10919303October 27, 2016
AIR BAGS, ENGINE
IT SEEMS THAT I HAVE DAMAGE TO MY VALVE CAM, WELL JUST LOOKED UP AND THE VEHICLE WAS INVOLVED IN AN ACCIDENT THAT WAS NEVER REPORTED TO ME AT THE TIME OF PURCHASE - I AM LOOKING AT PAYING OVER 1700 FOR A VALVE COVER (LABOR AND MATERIAL). MY AIR BAG LIGHTS CAME ON IN JULY AND I AM TOLD THAT MY VIN IS NOT UNDER RECALL - WHEN I TOOK TO MECHANIC I WAS TOLD TO TAKE TO BMW TO HAVE ADDED TO RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917316October 19, 2016
POWER TRAIN
I HAVE HAD TWO DRIVE TRAIN MALFUNCTION MESSAGES SINCE BUYING THE CAR FOUR MONTHS AGO. THE FIRST MESSAGE CAUSED MY CAR TO STALL, AND I WAS STUCK IN THE MIDDLE OF THE ROAD, WITH THE ASSISTANCE OF THE POLICE, IN ST.LOUIS. THIS SECOND TIME I HAD TO HAVE THE CAR TOWED INTO THE DEALERSHIP (IN TACOMA WA) WHERE IT IS CURRENTLY. I AM WORKING WITH THE DEALERSHIP TO RESOLVE THE PROBLEM. MY CAR IS STILL UNDER CPO WARRANTY AND I AM CONCERNED THAT BMW WILL NOT BE WILLING TO RECTIFY THE PROBLEM, OR GIVE ME A VEHICLE OF THE SAME VALUE. I HAVE PAID OVER 26,000 FOR THIS VEHICLE AND AM CONCERNED ABOUT THE VALUE OF MY INVESTMENT. BOTH INCIDENTS OF THE ERROR MESSAGE OCCURRING, I WAS LOCATED ON THE HIGHWAY. THE FIRST INCIDENT OCCURRED IN AUGUST. THE SECOND INCIDENT OCCURRED YESTERDAY, OCTOBER 19TH, 2016. "DRIVETRAIN MALFUNCTION, MAXIMUM OUTPUT NOT AVAILABLE, CONSULT SERVICE CENTER".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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