BMW 328i Complaints (2011)

580 consumer complaints on file.

#11517662April 18, 2023
ENGINE
I buy the car in December 02 2022 and the same day a few hours the car engine it's star a sound in the engine. I go to my mechanic and he said don't run the car have problem with the timing belt. I go to de dealer and they said don't worry I pick up and our mechanic check the car but I pay the car but I don't have my car yet. I pay my loan 5 month but I don't have my car back and they don't say nothing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517685April 18, 2023
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
The engine made noise and then turned off. Would not restart. BMW dealer diagnosed the problem as a failed exhaust camshaft Vanos unit. BMW refuses to repair it even though it the engine, model and year fit the Vanos recall. This is the second BMW vehicle I have owned that failed for this reason, but was outside the covered claimed VIN numbers. I am requesting that you investigate this as wider range of vehicles, fitting the recall description exactly, but not covered, are failing...this vehicle is a 2011 with only 62,000 miles. I would also like a list of the VIN numbers currently affected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516461April 11, 2023
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
2011 BMW 328I. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 22V-119.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516579April 11, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2011 BMW 328I. The contact stated that while driving at an undisclosed speed, the service engine soon warning light illuminated. The contact also stated that while idling, he heard a loud diesel sound under the hood of the vehicle. Additionally, the contact stated that upon inspecting the vehicle using a camera, he noticed that the camshaft housing bolts were fractured. The vehicle was taken to the dealer where the contact was informed that the vehicle was included in the manufacturer's warranty however, the warranty had expired. The vehicle was not diagnosed or repaired. The contact stated that he was not notified of NHTSA Campaign Number: 14V176000 (Engine and Engine Cooling). The manufacturer was notified of the failure and the contact was informed that the vehicle was ten years outside the recall period. The failure mileage was approximately 121,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516331April 10, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2011 BMW 328I. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact made several attempts to schedule the recall repair with the local dealers; however, the contact was unable to secure an appointment. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but provided no assistance. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515665April 5, 2023
ENGINE
The contact owns a 2011 BMW 328I. The contact stated that while driving at an undisclosed speed, there was a rattling sound coming from under the hood. The check engine warning light illuminated. The vehicle was diagnosed by an independent mechanic that the bolts were missing from the exhaust VANOS camshaft unit side and the other bolts had backed out on the intake side and needed to be replaced. The dealer was notified of the failure and the contact was informed that no recall existed for VANOS bolts. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The failure mileage was approximately 119,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514219March 28, 2023
ENGINE
Due to this recall other parts of my vehicle are failing and it is frustrating that my vehicle overheats regularly especially when it is hot outside. The recall has been for a year but BMW has not come up with a remedy for this problem. We had to pay $951.67 in 2022 to get our vehicle inspected but they said if the recall was fixed I would not have had the issue I had. Please push BMW to fix this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510609March 7, 2023
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2011 BMW 328I. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact also stated that the vehicle stalled while starting during colder weather. The contact received notification of NHTSA Campaign Number: 17V676000 (Electrical System) and 22V119000 (Engine and Engine Cooling). The contact made a local dealer aware of the failure and the recall notification; however, the contact was directed to contact the manufacturer for further assistance with towing the vehicle or driving out of state to be serviced. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue but was unable to provide further assistance. The approximate failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507984February 18, 2023
ENGINE
The camshaft gear bolts on my car broke causing it to stall in a roadway. Upon further investigation BMW did issue a recall for this very well known problem to them however they decided to EXCLUDE the station wagon models. All of these cars have the exact same engine whether its the coupe, sedan, or convertible. All the same exact engine. My car is a station wagon which was excluded. This is a major issue for all owners of these cars. BMW used aluminum bolts in this location and they end up shearing off causing major engine damage. BMW needs to remedy this issue by adding the station wagon cars to the recall. This problem should have been fixed years ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507408February 15, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2011 BMW 328I.The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506662February 10, 2023
ENGINE AND ENGINE COOLING
The contact's son owns a 2011 BMW 328I. The contact stated that while her son was driving approximately 25 MPH, the vehicle stalled in the middle of the road. The contact's son attempted to restart the vehicle numerous times, but the vehicle would not start. The contact stated that her son was not aware of any warning lights being illuminated. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the VANOS bolts and VANOS unit needed to be replaced. The vehicle had not been repaired. The contact researched online and related the failure to NHTSA Campaign Number: 14V176000 (Engine and Engine Cooling). The manufacturer had been informed of the failure. The failure mileage was approximately 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506436February 9, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2011 BMW 328I. The contact stated that while driving at various speeds, the vehicle was losing motive power with the check engine warning light and three other unknown warning lights illuminated. The contact stated that the vehicle was able to restart after multiple attempts. The contact also stated that the vehicle felt hot inside despite not using the heater. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling). The contact made a local dealer aware of the issue and the failure; however, the dealer did not provide towing assistance for the vehicle to be taken for the recall repair. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 174,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505368February 3, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2011 BMW 328I. The contact stated that on several occasions while driving at various speeds or while the vehicle was idling, the vehicle intermittently stalled. The contact then stated that previously, he was able to turn off and restart the vehicle however, the vehicle recently failed to restart. The check engine and service engine soon warning lights were illuminated. The contact stated that he towed the vehicle himself to an independent mechanic where it was diagnosed that the starter needed to be replaced; however, the failure recurred. The contact then stated that the vehicle remained at the independent mechanic and was diagnosed, and it was determined that the camshaft bolts failed and needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The contact referenced NHTSA Campaign Number: 14V176000 (Engine and Engine Cooling). The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall and advised the contact to call the NHTSA Hotline. The failure mileage was approximately 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503969January 27, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2011 BMW 328I. The contact stated that while driving at various speeds, the vehicle jerked and hesitated while depressing the accelerator pedal. There was no warning light illuminated. The contact pulled over, called her husband, and he drove the vehicle to the residence. An independent mechanic was called to the residence and the mechanic discovered that bolts on the camshaft were loosened. Upon investigation, the failure was linked to NHTSA Campaign Number: 14V176000 (Engine and Engine Cooling). Both the dealer and the manufacturer were notified of the failure, and both informed her that the vehicle was not under recall. The vehicle was not repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503483January 24, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2011 BMW 328I. The contact stated while driving 20 MPH, the vehicle stalled inadvertently. The check engine warning light was illuminated. The contact was unable to veer to the side of the road. The vehicle failed to restart. The vehicle was towed to the residence. The contact stated he was able to diagnose the vehicle using an OBD reader. The contact diagnosed that the failure was related to the intake VANOS camshaft housing. The contact related the failure to NHTSA Campaign Number: 14V176000 (Engine and Engine Cooling). The dealer and the manufacturer were notified of the failure and informed the contact that the vehicle could not be repaired under the recall because the VIN was not included. The vehicle was not repaired. The failure mileage was approximately 85,000. The contact stated that the defective parts and the vehicle make and model year are a part of the recall yet the manufacturer says it's not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503219January 23, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2011 BMW 328I. The contact received notification of NHTSA Campaign Number 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503062January 22, 2023
ELECTRICAL SYSTEM
I received the safety recall from BMW April 2022. I still have not heard from the local BMW dealer about a remedy. It's almost a year. My son lives in California and also has a 2011 BMW . His vehicle is also covered under the safety recall, and he has not heard anything about a remedy from a BMW dealer in Los Angeles. In fact he tells me his heater blower was not working and he took it into the dealer in early January 2023. They did "some repairs," never mentioned the recall, and when he went to drive away the heater DID catch fire and he was told not to use it by the dealer! Please advise how you are going to get BMW to comply with this remedy. Thank you,
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11502836January 20, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2011 BMW 328I. The contact received notification of the NHTSA Campaign Number: 22V1190000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue and confirmed that the parts were not yet available. The manufacturer was notified of the issue and the contact was informed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501966January 16, 2023
ELECTRICAL SYSTEM
Passenger door handle with comfort access shorted out and nearly caught fire. I was trying to get my comfort access working again after it suddenly stopped and I discovered that the fuse (#61) was blown. A couple minutes after replacing the fuse, the door handle let up a large plume of smoke and made a popping sound. I immediately powered down the car and removed the fuse and the smoking stopped. The door handle was hot to the touch and the rubber gaskets on the door handle appear to have melted (see attached photo). Upon further research, this appears to be a common problem with these cars.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11501387January 12, 2023
ENGINE, UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM
My Vehicle has been on Recall since March 2, 2022. There are increasing problems and an occasional smoke and burning smell. This is effecting me getting an inspection and registering my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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