BMW 328d Complaints

212 consumer complaints on file.

#11286915December 4, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 BMW 328D. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V755000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. BMW OF BELLEVUE (13617 NORTHUP WAY, BELLEVUE, WA 98005, (425) 243-5201) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286230December 2, 2019
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
2014 BMW 328. CONSUMER WRITES IN REGARDS TO MECHANICAL MALFUNCTION AS A RESULT OF THE EGR COOLER ISSUE. *LD THE CONSUMER STATED THE VEHICLE SET FIRE AND THE PARTS TO REPAIR THE VEHICLE WERE UNAVAILABLE. *JS - (RECALL RELATED INCIDENT) TS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11283064November 30, 2019
ENGINE, FUEL/PROPULSION SYSTEM
I GOT A CEL AND DROPPED IT OFF AT THE DEALER. THEY SAID IT WAS TO THE ACTIVE SCR TANK. AFTER RESEARCH I FOUND OUT A LOT OF BMW VEHICLES HAVE THE ITEM FAIL. THE 328D IS NOT ON THE LIST OF EXTENDED WARRANTIES. ARE THERE MANY 328D'S THAT FAIL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282807November 28, 2019
VEHICLE SPEED CONTROL
WHILE PULLING SLOWLY INTO A PARKING LANE IN A RESIDENTIAL PULBIC LOT TO PARK, THE VEHICLE ENTERED INTO A SUDDEN HIGH ACCELERATION WITHOUT ANY DRIVER ADDITONAL INPUT. IT CRASHED ON A TREE AT THE PARKING LOT PERIMETER WITH A MAJOR DAMAGE ON THE VEHICLE FRONT END. IT OCCURRED AT 10:30 AM WITH DRIVER IN GREAT HEALTH CONDITION AND HAD VERY LIMITED TIME TO REACT. NO AIRBAG WAS DEPLOYED NOR ANY PERSONAL INJURY OCCURED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11278703November 7, 2019
ENGINE
I STARTED MY CAR ON OCTOBER 23, 2019, DRIVING DOWN THE STREET I NOTICED A LOUD NOISE AND WHEN I STOPPED THE CAR WAS SHAKING, I TURNED AROUND AND WHEN BACK HOME, HAD THE CAR TOWED TO THE DEALER. THE DEALER SAID I NEEDED A NEW ENGINE DUE TO "LACK OF LUBRICATION". I WAS THEN INFORMED IT WOULD COST ME $16,800. WE HAVE 125K MILES ON A DIESEL ENGINE! I WAS TOLD THERE WERE METAL FLAKES IN THE OIL AND NO ONE CAN TELL ME WHAT FAILED IN THE ENGINE. I HAVE FOLLOWED ALL OF THE REQUIRED SERVICES AND HAD ALL OF THE RECALLS DONE WHICH WERE MANY. WE HAVE THE FUEL SYSTEM REPLACED, AFTER THE CAR COMPLETED STALLED AND HAD TO HAVE IT TOWED, LUCKILY THERE WAS A RECALL ON THAT. SINCE WE HAVE HAD THE FUEL SYSTEM REPLACED WE HAVE HAD NOTHING BUT PROBLEMS, WE WERE SOLD A LEMON, AND THE BMW COOPERATE OFFICE WILL NOT DO ANYTHING, AND I WAS INFORMED THEY ONLY WARRANTY THEIR CARS TO 50K. NOW I AM OUT A CAR THAT I PAID 50K FOR 5 YEARS AGO. THERE WERE NO WARNING LIGHTS REGARDING THE ENGINE, AND WHEN OIL WAS CHECKED ALL LEVELS WERE GOOD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271656October 28, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
MY VEHICLE CURRENTLY HAS AN EGR PROBLEM BUT FOR SOME REASON ISN'T COVERED UNDER THE RECALL... SOMETIMES MY FRONT PASSENGER DOOR WILL NOT OPEN! LIKE AT ALL! I WILL HAVE TO HIT THE UNLOCK BUTTON MULTIPLE TIMES BEFORE I CAN OPEN THE DOOR. MY DEF WAS FILLED WITH THE CORRECT FLUID AT THE APPROPRIATE TIME ABOUT 1K MILES AGO. SUDDENLY AS I'M DRIVING DOWN THE ROAD A LIGHT APPEARED THAT SAYS INCORRECT FLUID ADDED NO START AFTER XXX MILES. NOW VEHICLE WILL NO LONGER START. AFTER SEARCHING THE WEB OTHERS HAVE HAD THIS ISSUE CONNECTED TO NOX SENSOR. TAKING TO SHOP HOPEFULLY COVERED SINCE NOX SENSOR WAS JUST REPLACED FROM A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256481September 18, 2019
FUEL/PROPULSION SYSTEM
CAR WAS IN MOTION ON A STREET. ENGINE STALLED. CAR WOULDN'T START. TOWED TO BMW DEALERSHIP. CATASTROPHIC HIGH PRESSURE FUEL PUMP FAILURE AT APPROXIMATELY 7400 MILES. METAL SHAVINGS THROUGHOUT ENTIRE FUEL SYSTEM. INJECTORS, FUEL LINES, FUEL PUMP, AND FUEL TANK NEEDED TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253114September 4, 2019
UNKNOWN OR OTHER
RECALL CAMPAIGN 18V-755 (EGR). NO REMEDY. IT HAS BEEN ALMOST A YEAR SINCE THE RECALL HAS COME OUT AND BMW HAS NOT FIXED MY CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242279August 7, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 BMW 328D. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V755000 (ENGINE AND ENGINE COOLING). THE CONTACT CALLED BMW OF STRATHAM AT 603-772-0000 (LOCATED AT 71 PORTSMOUTH AVE, STRATHAM, NH 03885) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233863July 22, 2019
ENGINE
RECALL CAMPAIGN # 18V-755 EXHAUST GAS RECIRCULATION (EGR). I HAD WAITED 7 MONTHS TO GET THE FIX COMPLETED. I WROTE A LETTER TO THE CEO OF BMW USA. THEY HAD A REPRESENTATIVE ASSIGNED TO MY CASE. I TOLD THEM THAT THIS DEFECT IS A SAFETY ISSUE FOR MY FAMILY AND GAVE THEN 30 DAYS TO FIX IT WHICH EXPIRED ON JULY 15TH. THEY INSPECTED IT WHICH DOESN'T SHOW FAILURE BUT IT IS STILL A CONCERN AS IT SAYS - "IT WOULD INCREASE THE RISK OF A FIRE". THEY STILL DON'T HAVE A FIX THAT HAS BEEN BROADLY ROLLED OUT. I AM IN FEAR OF DRIVING THIS VEHICLE. I HAVE ASKED THEM TO BUY BACK MY VEHICLE AS I AM THE ORIGINAL LESSEE. THEY HAVE REFUSED TO CORRECT THE PROBLEM AS THEY ARE PRIORITIZING THE FIXES TO THEIR RESALE VEHICLES AND NOT VEHICLES ALREADY ON THE ROAD. IF YOU NEED COPIES OF MY CORRESPONDENCES WITH BMW I WILL BE HAPPY TO PROVIDE IT. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233977July 22, 2019
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, STEERING
VEHICLE CRUISING AT 70MPH ON THE FREEWAY WHEN THE CAR STALLED OUT WITH NO WARNING. IT SIMPLY WENT INTO NEUTRAL AND CUT THE ENGINE, RENDERING THE VEHICLE HARD TO CONTROL SINCE POWER STEERING AND BRAKING WERE NOT WORKING. THE CAR BROKE DOWN AGAIN WITHOUT WARNING ON A CITY SURFACE STREET WITH A SPEED LIMIT OF 45MPH. INDEPENDENT MECHANIC DIAGNOSED THAT THE HIGH PRESSURE FUEL PUMP IMPLODED, SENDING METAL THROUGHOUT THE ENTIRE FUEL SYSTEM. AGAIN THERE WAS NO WARNING AND BRAKING/STEERING WERE AFFECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230686July 10, 2019
ENGINE
I RECEIVED AN IMPORTANT SAFETY RECALL NOTICE IN DECEMBER OF 2018 ACCORDING TO THE NOTICE IT CAN CATCH FIRE WHILE DRIVING, I HAVE CALLED THE CUSTOMER SERVICE NUMBER FOR BMW THEY STATED THEY DON'T HAVE A FIX FOR IT YET BUT SAID THAT THERE IS NO DANGER IN DRIVING THIS CAR I DID NOT ACCEPT THIS SO THEY TOLD ME TO TAKE IT TO THE DEALERSHIP WHO KEPT MY CAR FOR TWO DAYS TO TELL ME THEY HAD NO IDEA ON WHAT TO LOOK FOR OR WHAT THEY COULD DO. NOW I HAVE A CAR I DON'T BELIEVE IS SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230387July 9, 2019
UNKNOWN OR OTHER
THIS RECALL NHTSA RECALL NUMBER 19V349 HAS BEEN OPEN ON MY VEHICLE SINCE APRIL AND BMW HAS NOT REPAIRED MY VEHICLE YET. I WENT INTO THE SERVICE DEPARTMENT YESTERDAY AND ASKED THEM TO COMPLETE THE REPAIRS AND THEY SAID THEY DO NOT HAVE THE PARTS TO COMPLETE THE REPAIRS. I HAVE A 10 MONTH OLD BABY THAT SITS IN THE BACK SEAT AND DO NOT FEEL SAFE IN THE CAR DUE TO THE RECALL. I AM IN A LEASE, HOW DO I GET OUT OF THIS CAR? I FEEL LIKE BMW IS NOT TAKING THIS RECALL SERIOUSLY. THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228527June 30, 2019
EXTERIOR LIGHTING
THE HALOGEN LAMPED HEADLIGHTS WILL NOT SUPPORT DRIVING MORE THAT 35 MPH THE CONSUMER STATED THE HEADLIGHTS WERE INSUFFICIENT AND SHOULD BE RECALLED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221041June 18, 2019
POWER TRAIN
I THEN BOOKED AN APPOINTMENT AT BMW ENCINITAS ON MONDAY, 6/3 TO GET IT FIXED. THEY DIAGNOSED THE CHECK ENGINE LIGHT AND QUOTED ME THAT IT WAS ALL PART OF THE RECALL AND THAT THERE WOULD BE NO CHARGE. I SIGNED THE PAPERWORK, AND MY SERVICE ADVISOR JOEY SAID THAT DUE TO THE SERVICE DEPARTMENT'S BACKLOG, THE CAR WOULDN'T BE READY UNTIL TUESDAY 6/4 IN THE EVENING. THEY DIDN'T GIVE ME A LOANER VEHICLE, SO I HAD TO CALL MY MOM TO PICK ME UP. LATER THAT AFTERNOON, I GOT A CALL FROM MY SERVICE ADVISOR SAYING THAT THE CAR WOULDN'T BE READY UNTIL FRIDAY, 6/7. ON WEDNESDAY 6/5, I RECEIVED A MESSAGE FROM MY SERVICE ADVISOR SAYING THAT MY EGR COOLER WAS FAULTY AND WAS REPLACED FREE OF CHARGE, BUT THAT THE PART THAT TRIPPED THE LIGHT, THE EGR VALVE, WASN'T COVERED UNDER THE RECALL AND THAT WE WOULD BE CHARGED $416.00 + TAX TO GET IT FIXED. THIS WAS AFTER THEY HAD QUOTED ME 'NO CHARGE' TO HAVE IT ALL FIXED. EVEN IF THE PART IN QUESTION IS NOT PART OF THE RECALL, IF BMW WOULD HAVE HAD EGR COOLERS IN STOCK AND TAKEN MY CAR IN SOONER, THE EGR VALVE PROBABLY WOULDN'T HAVE BROKEN. WE AGREED TO PAY THE CHARGE TO GET MY CAR OUT OF THE DEALERSHIP, BUT THIS IS RIDICULOUS. MY WHOLE EXPERIENCE WITH THE RECALL HAS BEEN NOTHING BUT A DISASTER. THIS IS BY FAR THE WORST RECALL I'VE EVER BEEN A PART OF. ON THURSDAY, 6/6, I RECEIVED A CALL THAT MY CAR WAS READY. I WENT TO THE DEALERSHIP TO PICK IT UP, AND THEY CHARGED $448.50 FOR THE FAULTY VALVE, WHICH WAS CAUSED BY THE FAULTY COOLER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220351June 15, 2019
UNKNOWN OR OTHER
IT'S UNDER RECALL AND THEY CALLED ME ONCE AND SAID PARTS NOT AVAILABLE AND IT'S BEEN 8 MONTH SINCE RECALL AND ISSUE HAS NOT BEEN RESOLVED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219689June 13, 2019
POWER TRAIN
DRIVING STRAIGHT ON FLAMINGO ROAD AT 45 MPH IN SUNRISE FL AND EXPERIENCED MAJOR POWER LOSS IN DRIVING POWER WITH NO TRANSMISSION CONTROL. PULLED ON THE SIDE AND ABLE TO DRIVE VERY SLOWLY 10 MPH. HAD TO BE TOWED TO DEALER. TRANSFER CASE AND TRANSMISSION WERE REPLACED. SUCH COMPONENT FAILURES SHOULD NOT HAVE OCCURRED. VEHICLE HAS ONLY 58,000 MILES. I WAS GIVEN A REASON OF PREMATURE COMPONENT FAILURE/MANUFACTURING DEFECT FROM THE DEALER. AFTER THE REPAIR, A MAJOR IMPROVEMENT OCCURRED ON THE EFFICIENCY INDICATORS THAT PROVES TO THE FACT THAT I HAD THIS PROBLEM SINCE THE I PURCHASED THE VEHICLE NEW AND IT HAD DETERIORATING CONDITIONS. THERE MAY IMPACT ON OTHER VEHICLES IN THE SAME CATEGORY THAT COULD POINT TO A RECALL. MAJOR COSTS INCURRED FROM TOWING AND REPAIRS THAT WERE OUT THE WARRANTY THAT EXPIRED IN DEC 2014.DEALER DECLINED TO ABSORB SUCH COSTS. A COMPLAINT WAS ALSO WAS SUBMITTED TO THE MANUFACTURER CORP OFFICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218902June 10, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 BMW 328D. WHILE THE CONTACT'S DAUGHTER WAS DRIVING VARIOUS SPEEDS, THE VEHICLE LOST POWER AND THE RADIATOR FLUID INDICATOR WAS LOW. THE VEHICLE WAS TAKEN TO FIELDS BMW SOUTH ORLANDO (9750 S ORANGE BLOSSOM TRAIL, ORLANDO, FL 32837, (407) 956-6300) WHERE IT WAS DIAGNOSED THAT THE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER,THE FAILURE RECURRED. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER: 18V755000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218550June 7, 2019
ENGINE
TL* THE CONTACT OWNS A 2016 BMW 328D. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V755000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT BMW OF BAKERSFIELD (LOCATED AT 5400 GASOLINE ALLEY DR, BAKERSFIELD, CA 93313, (661) 396-4040) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE PART WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218285June 6, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 BMW 328D. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V755000 (ENGINE, ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WINSLOW BMW OF COLORADO SPRINGS (5845 N NEVADA AVE, COLORADO SPRINGS, CO 80918, (719) 387-9650) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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