Audi S6 Complaints

142 consumer complaints on file.

#11530106July 3, 2023
UNKNOWN OR OTHER
2014 AUDI S6- Consumer states " I am writing to file a claim for a vehicle recall on my 2014 Audi S6. The date of the recall is March-20-2022. The NHTSA Campaign# is 22V-178. The Audi Recall# is 21H7. The specific defect that is being recalled is Turbo failure. In early 2021, I experienced multiple problems with my vehicle that were consistent with the recall, such as Rough Idling, Difficult to Start, and Stalls. It was fixed at a local Audi dealership in May-2021 (prior to the recall announcement). I was responsible for the repair expenses, which totaled $4198.29, for the Turbo and oil strainer replacement. When I became aware of the recall, I filed a claim with Audi to request reimbursement. Audi's recall website indicates that there are no recalls pending for my vehicle, but the Model Year/Model/Engine/Issue is consistent with the scope of the recall. In over 7 months after filing the claim, I have not heard back from Audi even after repeat inquiries. I would like NHTSA's help to get reimbursement from the OEM. Please contact me if any additional information is needed, such as a copy of the repair invoice. Thank you for your time and attention to this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526318June 10, 2023
ENGINE
I am writing to formally lodge a complaint regarding the persistent and premature failure of motor and transmission mounts on the 2014 Audi S6, manufactured and sold by [Automaker Company Name]. This issue has resulted in significant inconvenience and financial burden and, more importantly, poses profound safety implications for the passengers and drivers of affected vehicles. Background: I own a 2014 Audi S6 with Vehicle Identification Number (VIN): [XXX]. Since purchasing the vehicle in 2018, I have experienced repeated failures of the motor and transmission mounts at alarmingly low mileage intervals. The motor mounts have been malfunctioning and requiring replacement approximately every 20,000 miles. This recurring issue has not only resulted in significant expenses but also raised serious concerns about the overall safety and reliability of the vehicle. Safety Implications: The failure of motor and transmission mounts has severe safety implications for the passengers and drivers of the affected vehicles. When these crucial components fail prematurely, they can cause sudden and unexpected movements and vibrations in the engine and transmission systems, compromising the vehicle's stability, control, and overall safety. This defect can potentially lead to accidents, injuries, or even fatalities, both for the occupants of the Audi S6 and other road users. Financial and Non-Financial Consequences: The repeated failure of motor and transmission mounts has imposed significant financial and non-financial burdens on me as an owner. The cost of multiple replacements and repairs is high and unreasonable for a vehicle of this caliber. Moreover, the frequent breakdowns have caused significant inconvenience, as I have had to endure extended periods of vehicle downtime, repeated trips to the service center, and associated expenses for towing and alternative transportation. Request for Resolution: Considering the seriousness of this matter, I request that AUDI USA i INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATIO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525586June 6, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2016 Audi S6. The contact received notification of NHTSA Campaign Number: 22V178000 (Engine and Engine Cooling) however, the repair had been previously completed by an independent mechanic, a year prior to receiving the recall letter. The contact filed paperwork to be reimbursed after receiving the recall letter. The contact had taken the vehicle to a dealer, and the dealer stated that the vehicle was no longer under warranty. The dealer had not performed the recall repair, stating that the vehicle had been modified. The manufacturer was made aware of the issue. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494663November 23, 2022
POWER TRAIN
I noticed my car wouldn’t engage in reverse when shifted so I took it in for a transmission flush and it was performed and 2 days later I got a light on dash saying transmission overheating . And the car completely lost power while on freeway and went from 60 to 20 miles per hour and will not shift past first gear . So I took it back in to dealer paid diagnostic fee and then was told my transmission was bad and had to be replaced and was quoted a price of 15683$
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486079September 23, 2022
UNKNOWN OR OTHER
I took the vehicle to west Covina Audi to get the recall repaired. Inv # 793279. They claimed the recall was repaired. I request photos of the work performed and old parts. I was told that since it was a recall they have to ship the parts to Audi. When i was notified that my car was done. I asked for pictures. they send me pictures of another car. I checked all the hose clamps and markings from the factory. they are all untouched. Its a extensive repair and that was done in 15 minutes. Audi is commiting recall fraud.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480926August 24, 2022
ENGINE
Camshaft Actuator, Camshaft positioner, Camshaft sensors. No warning or dash lights, car abruptly stopped on Highway while traveling 65mph 15 hours after Audi replaced replaced both fuel pumps and oil screen recall fix. Inspection of entire vehicle was done at time of recall fix and fuel pumps replaced. This is the second time in 30k miles that the camshaft components failed without warning. This is a major job and very expensive. Why hasn't this issue been recalled?? This is a safety hazard and a public safety issue. This could have caused a fatal accident while I was driving my family the store.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480250August 19, 2022
ELECTRICAL SYSTEM
UNKNOWN, THE VEHICLE DID NOT START.. I WOULD LIKE IT RESENT AND FIX
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480186August 19, 2022
STRUCTURE:BODY
unkown. the start of engine not cut on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480180August 19, 2022
ENGINE, ELECTRICAL SYSTEM
The contact owns a 2022 Audi S6. The contact stated that the vehicle failed to start-up after multiple attempts. The “Depress Brake Pedal and Press START button” messages appeared on the instrument panel even though the contact was following the instructions. The contact called an independent mechanic where the vehicle was purchased and was referred to the NHTSA for assistance. Neither the dealer nor the manufacturer had been notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479882August 18, 2022
ENGINE
Two months into owning the car, my turbo failed. Car was towed to dealership and are trying to charge me 11,000$. 2 weeks into owning vehicle. Noticed oil level at minimum. Call dealer and was advised to add oil. Never was told to come into service to have it checked. Upon further investigation, I had found out first week of august about recall. While and prior to purchasing. Dealership never informed me about any safety recalls. Previous owner had put on some aftermarket parts, which have nothing to do with faulty manufacture part. Oil strainer in turbo had failed and caused turbo failure. Dealer personnel have stated “There is nothing we can do for you. Your car is not eligible for a recall repair.” Whilst Audi of America had stated that it is a manufacturing fault and they should repair and inspect. My car has been at the dealership for over a month, has not been touched, nor inspected for this. Was told today 08/17/2022 to return the loaner they had given me and “pick up my car” which is not operational at all. Have tried to reach out to the dealership numerous times, and am not received any calls back until today 08/17/2022 to retrieve my car. I have been treated rudely, and have been lied to and misinformed by Audi of Naperville Illinois since the day I purchased. Was verbally told my car was certified with warranty, but now all of a sudden, there is no certification. Sales man Amin had sold me the car. Was told by numerous Audi dealerships this car should not have been on the market. General manager Michael Margas has not been willing to compromise or come with a solution. Only solution was to give me 18 thousand for my car to trade in and a 900$ payment a month on another car which is 300 dollars more than what I have. He had also tried to give me a 1000$ “good will” to repair the parts. Also was told car was serviced 2 weeks prior to purchasing. Last service was December of 2018. I have the service records printed, recall incomp..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478567August 10, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2013 Audi S6. The contact stated upon test driving the vehicle after an oil change, the independent mechanic diagnosed that the oil strainer was clogged and the turbine wheel was desegregated. The oil strainer and gasket, the PCV head gasket, and two turbochargers were replaced. Additionally, three consecutive oil changes were completed in order to flush the metal fragments from the turbocharger oil strainer. The vehicle was repaired. The contact later received notification of NHTSA Campaign Number: 22V178000 (Engine And Engine Cooling) which he associated with the failure. The dealer was not notified of the failure. The manufacturer was notified of the failure. The contact submitted a claim for reimbursement as the vehicle had been repaired prior to the safety recall but the manufacturer denied the claim. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476289July 28, 2022
ENGINE
I was driving my car and it stalled out in the middle of an intersection which was totally unsafe and it would barely start. I was able to limp it to safety but it would not run or idle correctly. I had it towed to the local Audi dealership and they diagnosed the issue as being the turbos. The turbos failed and need to be replaced. The obvious known issue with the oil screen starving the turbos and causing collateral damage is well documented hence Audi issued an extended warranty on turbos and the recall on the oil screen however the dealer is refusing to do any repair and has had the vehicle for over a week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471978July 1, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2014 Audi S6. The contact stated that the vehicle failed to start. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the turbocharger needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the repair would not be covered due to aftermarket parts. No additional assistance was provided. The contact stated the failure was due to NHTSA Campaign Number: 22V178000 (Engine and Engine Cooling). The failure mileage was approximately 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468065June 7, 2022
SUSPENSION, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While driving, received notification of a suspension fault. Was able to drive vehicle home, and found code for suspension C104600. Cleared code, and didn't see it return. Car sat a few days, and next time it was driven, received cascade of MIL warnings for suspension auto leveling failure, auto leveling headlights, adaptive cruise, lane keeping, and auto braking. Console advised to keep speed below 35 MPH. Had to quickly exit the road as result. Limped vehicle home on side roads, found codes across multiple systems. Suspension would not raise, and all coda would immediately return upon clearing. Vehicle was evaluated by local shop, and diagnostics show failed suspension air compressor and relay.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458973March 30, 2022
ENGINE
The turbo failed while driving the car at normal speed trying to enter freeway. Luckily I was able to get the car to the side of the road safely. The vehicle has always been serviced by Audi on prescribed intervals. After researching, I found a TSB on the oil screens that feed the turbos. The dealer (Audi Miramar, San Diego) told me this is not/was not a required repair and quoted me $16k to replace the turbos and replace the faulty screen. I ended up taking the car to another authorized Audi repair center and got them repaired for $9k. Audi needs to address this before someone has an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458804March 29, 2022
ENGINE
The Mfg defrayed some of the cost of replacing the two turbos but I was charged $5,607.06 on the repair on 9/24/20. The cause of the repair was do the mfg defect and they should pay 100% of the repair. The vehicle only had 42,040 miles at the time of the turbo failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458739March 28, 2022
ENGINE
I'm NOT sure if this would have developed to an safety issue, I'll let your team decide. At my scheduled 50,000 mile dealer service (50,219 miles) I was informed that both motor mounts had failed and needed replacement. The service rep said that THEY found a fault code for one mount and a visual inspection confirmed that the other mount had also failed. Both mounts had sensors but I DID NOT receive a Check Engine Light of any kind. If the situation would have continued, COULD this have become a safety issue? Maybe? I was also concerned about the "No CEL" in that my car was just 2000 mile out of warrantee, could the mount mount have failed during the warranty period and the system was intentionally set up to NOT let me know there was a failure?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452175February 16, 2022
ENGINE
Both turbocharger catastrophic failure due to clogged turbocharger oil screen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450651February 6, 2022
POWER TRAIN, UNKNOWN OR OTHER, ENGINE
I am having a transmission malfunction warning light on the dashboard that comes on. The car will not shift gears which is dangerous when driving in streets/highway. This is a known issue with the Audi S6 and related models and a class action lawsuit is in process. Audi is trying to charge few thousands dollars $8000-$12,000 to replace the mechatronic and clutch transmission system which is very prone to failure. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447092January 11, 2022
ENGINE, FUEL/PROPULSION SYSTEM
Recently learned that my car broke down on my spouse in an extremely unsafe location due to turbo failure(s) probably caused by the turbo oil inlet screen. She was on a busy street when the car shut off on her putting her in an extremely unsafe situation to move the car and wait for tow truck service. The car is still with the Audi dealership for repairs but has been confirmed that this is the likely incident and fixing it will likely prevent further issues. This car has only been to Audi certified technicians at dealerships for the entire time I've owned the car and I was never notified that this is a common occurrence in these models with the turbo. Numerous online forums are dedicated to discuss the common occurrence when researching this particular issue going back a few years, mostly astounding a recall hasn't been issued. There was no warning lamp for the issue to warn us of the impending failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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