Audi e-tron Complaints (2019)

84 consumer complaints on file.

#11510475March 6, 2023
FUEL/PROPULSION SYSTEM
The Etron is an EV. At approximately 63,000 miles, I received an alert stating electric failure and move immediately off the road. I took it to Audi and apparently the front electric motor flooded. After it was repaired, I drove the car another 2500 miles and received an alert stating electric failure and get off the road. Apparently, this may be related to a bad battery module. Both times the incident occurred on the freeway. My car is still in the shop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505580February 4, 2023
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
Complete brake loss. Complete system failure. Driving on county road, braking light alerts came on indicating brake malfunction. Went to brake, no breaking engagement, alert messages on most electrical components including braking, suspension, drivetrain went off. Most every light on the dash sent alarms. Car would not stop with brakes, nor use of electric gear paddles. Pulled off to shoulder and coasted down the road until stopped.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493391November 13, 2022
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
In a parking lot after backing out from the spot and entering car in drive mode - there was spontaneous, sudden, uncontrollable acceleration and spinning of 360 degree on extreme speed bringing the car in the same spot and stopped only with colliding with other parked vehicle on passanger side , pushing it further and damaging another parked car. During the spin process it front of the car first collided rear end of the car parked on driverside, than curb ,than the back of the car parked on passanger side. This entire event happened in fraction of a second without knowledge of the driver , immediately after the car was put in D mode from R mode . Suspecting some sort of TECHNICAL/ MECHANICAL FAILURE that should be further investigated for general safety. The car was regularly serviced at Audi dealership and there was on going issue with SOS SYSTEM notification trigger, which was addressed to Audi dealership multiple times and they tried to resolve it . The latest same issue was handled almost around a month of the accident. This car is technologically extremely advanced car and has every safety features in built. None of the features came on rescue to notify / stop the car . Even airbag didn't blew up on multiple collisions during that undescribable spontaneous acceleration and spinning of a STANDING CAR! Both Audi USA and GEICO are informed about the accident and they have assured investigating the incident too.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11480757August 23, 2022
ELECTRICAL SYSTEM:WIRING: REAR COMPARTMENT/TRUNK
The trunk has one of those built in sensors underneath so that you can close it by waving your foot under the trunk. This can end up being very dangerous, especially since the trunk is deep. On several occasions, as I have been reaching deep into the trunk to grab some stuff, but foot ends up tripping the sensor under the car to start the trunk hatch closing, while I'm in the middle of the closing area! If I didn't quickly move, the trunk would have closed on my body. In other instances, the trunk door has hit me on the head.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473059July 9, 2022
SERVICE BRAKES
The vehicle has a squeaky noise on the break no matter what condition the noise is very loud. Dealer said to break hard from 0-60 mph to clean pads and issue has not been addressed. It’s getting worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464193May 11, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
When vehicle is in drive or reverse, it rolls forward and backwards when no throttle is applied (as if in neutral), vehicle hit a structure because it rolled back at a rapid pace due to an incline. Audi needs to implement a feature to prevent the vehicle from rolling when at a near stop and the vehicle is in drive or reverse.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11464197May 11, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Vehicle freely rolls forward and backwards in drive and reverse without any type of automatic brake hold function to prevent the vehicle from rolling the opposite direction of currently selected gear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464198May 11, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Vehicle rolls freely in drive and reverse, very dangerous because it is difficult to control on hills and steep driveways. The vehicle will roll in either direction regardless of selected gear with no safety system to keep the vehicle in "hold".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464199May 11, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Vehicle dangerously rolls backwards on driveway when in drive, the vehicle does not brake hold when in drive or reverse, it will roll either direction freely as if in neutral. Audi needs to release a software update to hold vehicle when rolling opposite direction of selected gear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464200May 11, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Vehicle brake hold does not function as expected, the car will roll in either direction regardless of what gear is selected. If you don't pay attention and are on an incline, the vehicle will roll freely backwards even though you are in drive! Audi does have a brake hold function but it only works when you fully depress the brake pedal and come to a stop. As soon as you press the accelerator to move forward, the car will begin to roll backwards if you are not constantly on the accelerator. Very dangerous!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464201May 11, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The suv has an issue where when you are in drive or reverse, the vehicle can roll backwards of forwards when the accelerator is released and the vehicle is not at a complete stop. For example, coming up an inclined driveway, if you come to a near stop to wait for the garage door to open, but release the accelerator pedal the vehicle will roll backwards rapidly even though it is in drive. The same happens in reverse. The car has brake hold, but it only works when you come to a complete stop and hold the brake pedal for more than a second. If you press the accelerator pedal briefly, the brake hold will release and the car will start to roll backwards or forwards depending on the incline. The gear selection (reverse/drive) does not matter, the vehicle will roll as if in neutral.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460082April 7, 2022
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
My wife was driving our Audi e-tron and after several minutes driving she got she got very large red alert that said "ELECTRICAL SYSTEM: MALFUNCTION! - SAFELY STOP VEHICLE". She immediately pulled over to the side of the road into a parking lot just before the electric motors shut down completely. This put my wife in an extremely dangerous situation, and we consider her to be very lucky that she was not on a highway or in the middle of an intersection when this happened. The car became COMPLETELY immobile, just dead. We towed the vehicle to the dealership, and they informed us that it would be a minimum of three weeks before they can even begin to diagnose this issue. My service advisor has informed me that there is one other Audi e-tron currently at that dealership that has exactly the same issue as I have. Our Audi e-tron is a 2019 with 31,000 miles and the other person who has this same issue has 29,000 miles. THIS CAR IS EXTREMELY UNSAFE FOR THE ROAD. I have a family and there is no way I will feel comfortable letting them ride in this vehicle even if it is fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457485March 20, 2022
ELECTRICAL SYSTEM
Early in January of this year - - Got the message on the dash ('ELECTRICAL MALFUNCTION'). - Then a 2nd. message ('PULL OVER WHEN SAFE TO DO SO'). - Then a final message ('DO NOT ATTEMPT TO DRIVE'). Vehicle was still driveable and I was able to make it back to the house. - Vehicle was towed to the Shawnee Mission Kansas Audi dealership Where it has been since January 4 First attempt to repair was to replace the battery control module (parts from Germany). That resulted in a series of new error codes being generated. So more parts from Germany (not sure what all this included). Ok so the tech was driving it around the lot at the dealership and the Turtle appeared and the car stopped. So back into the shop. So the latest is they found a leak from the battery coolant system, leaking directly onto the front motor. Ok so now I am waiting for a 'NEW MOTOR' and who knows what else from Germany. Ok so with that said, I did a little digging around on my own. The actual problem is caused by a faulty gasket. Found this below on an auto blog site discussing the Audi E-Tron. The situation described below is potentially extremely dangerous. So my problem apparently is common with this vehicle: ".... The e-tron shut-down appears to be caused in some cases by a failing gasket which allows coolant to leak into the motor. The fix is a new motor which, though it should be covered by the warranty, takes a long time while the dealer waits for delivery of a whole new e-tron motor. Some drivers have been left stranded in another state, hundreds of miles from home, with a vehicle that will not even turn on and takes weeks to repair. .... "
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451488February 11, 2022
LANE DEPARTURE: ASSIST
The lane assist in my car will pull me out of the lane I am driving in and into an adjacent turn lane when a turn lane opens up. It happens most often when I am on a two-lane road, with a double yellow line on my left and then when a long space without markings followed by dotted lines for the turn lane opens up, the car abandons using the double yellow line as the guide and pulls the car into the turn lane. This happens most often when a lane opens to the right but can happen on the left side as well. According to the dealership, car must be traveling at least 40 MPH for the lane assist to activate. I can observe on the heads-up display when the car changes its sensor focus to pull the steering and car into the turn lane. I believe this is a very unsafe feature, as it could lead to crashes, overcorrection, etc. Because I am aware of this issue, I am able to correct the course of the car, but the software should not be pulling the car out of the intended driving lane into an adjacent lane. (It can also make the driver look as though driving drunk, because it swerves in and out of lanes, which can put the driver at risk in another way, because of the state of police interactions these days. The car is available for inspection if needed. I have reported the issue to the dealership and AUDI USA on multiple occasions. One person at AUDI USA said the car should not be operating that way; that person is no longer with the company. The people at the dealership have looked into it and say that it is operating as expected, even though I have sent multiple videos showing the car pulling out of the lane and what the lane assist is doing and the sounds the car is making. They have not been able to reproduce it (because they also have not driven the car on similar types of roads with similar markings). Those same people say they hate the feature because it doesn’t work well and so they turn it off in their own Audis. The heads-up display alerts that the issue is happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428558August 10, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was traveling down a dip in the road and the Audi Pre Sense initiated emergency braking. There was no vehicle in front, the road ahead was totally clear. The vehicle behind me nearly ran into the back of my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415566May 7, 2021
FUEL/PROPULSION SYSTEM
VEHICLE FAILED TO NOTIFY THE OPERATOR ABOUT UNUSUALLY BAD BATTERY CELL. RANGE WAS DECLINING SIGNIFICANTLY BETWEEN CHARGE CYCLES. SERVICE CENTER WAS DECLINING TO ADDRESS THE ISSUE UNTIL PROVIDED DETAILED INFORMATION AS WHY THERE IS A FAULT WITH THE HIGH VOLTAGE BATTERY. A BAD BATTERY CELL COULD RESULT IN FIRE AND DEATH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394631February 4, 2021
VEHICLE SPEED CONTROL
MY E-TRON HAS SUDDENLY ACCELERATED TWICE. ONCE ON THE HIGHWAY AND ONCE GOING LESS THAN 15 MPH ON A FLAT, DIRT ROAD. THE FIRST TIME I THOUGHT PERHAPS IT WAS MY ERROR, BUT WHEN IT HAPPENED A SECOND TIME IT CLEARLY WASN'T. THE CAR REVVED UP OUT OF NOWHERE AND I HAD TO PUMP THE BREAKS TO SLOW DOWN. I NEVER ONCE USED CRUISE CONTROL DURING EITHER SITUATION. FORTUNATELY, NOTHING WAS IN FRONT OF ME DURING EITHER SITUATION AND BREAKING WORKED TO RESOLVE MY SPEED/CONTROL OF THE CAR. FLOOR MATS WERE ALSO NOT AN ISSUE AS THEY ARE FIRMLY IN PLACE (AS ALSO WITNESSED BY MY DEALER.) THE CAR HAS BEEN RECALLED FOR TAIL LIGHT AND AND CHARGE LEVEL INDICATOR SO THEY ARE MANAGING THOSE FIXES WHILE AWAITING FURTHER INSTRUCTIONS FROM CORPORATE. IN THE MEANTIME, I AM NERVOUS ABOUT EVER DRIVING THIS CAR AGAIN GIVEN THOSE EXPERIENCES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377175November 30, 2020
SUSPENSION
THE AUDI DRIVE SELECT SYSTEM MALFUNCTIONED FOR MULTIPLE HOURS. DURING THIS TIME THE VEHICLE'S AIR SUSPENSION SET ITSELF TO THE LOWEST POSSIBLE SETTING (LOWER THAN THE DRIVE SELECT MODES ALLOW) FOR THIS DURATION. THE AUDI DRIVE SELECT SYSTEM DISPLAYED A SCREEN THAT WAS BLANK WITHOUT ANY SELECTABLE OPTIONS. THE AUDI DRIVE SELECT SYSTEM WAS UNRESPONSIVE TO PUSHING THE PHYSICAL BUTTONS ON THE CONSOLE WHEN TRYING TO SELECT THE AUDI DRIVE SELECT MODE. WHEN I STOPPED THE VEHICLE AND TRIED TO RESET IT, MULTIPLE UNRELATED ERRORS OCCURRED. THESE INCLUDE BUT ARE NOT LIMITED TO "PREDICTIVE EFFICIENCY: ASSIST UNAVAILABLE", "REAR CROSS TRAFFIC ASSIST: CURRENTLY UNAVAILABLE", "ALL WHEEL DRIVE MALFUNCTION! LIMITED STABILITY", AMONG OTHERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377182November 30, 2020
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
WHILE DRIVING THE VEHICLE ON A STATE HIGHWAY THE AUDI ADAPTIVE CRUISE ASSIST CURRENTLY UNAVAILABLE ERROR MESSAGE DISPLAYS AND DISABLES THE ADAPTIVE CRUISE ASSIST FUNCTION FOR RANDOM/UNKNOWN PERIODS OF TIME. THIS ERROR HAS OCCURRED MULTIPLE TIMES. ADDITIONALLY, WHEN USING THE AUDI ADAPTIVE CRUISE ASSIST, THE VEHICLE WILL COME TO SUDDEN STOPS WHEN USING IF A CAR IS IN THE LEFT TURN LANE, PARALLEL TO THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341478July 26, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I GOT THIS AUDI ETRON WITH THE SECURITY THAT I WOULD HAVE ACCESS TO 150KW CHARGING STATIONS THAT WOULD CHARGE MY CAR IN 30 MINUTES. THIS WAS A LIE AND THEY DONT EXIST ON THE EAST COAST. YOU ARE LUCKY IF YOU CAN FIND 1 NEAR BY. THE FASTEST CHARGING TIME FOR MY AUDI WHEN ITS ON 26% IS AN 1HR AND 15 MINUTES ON THE ONLY SUPERCHARGE STATTIONS THAT EXISIT WHICH ARE 50KW. THIS MEANS IF I WANT TO GO OUT OF STATES I CAN NOT BECAUSE IT WILL ADD AN EXTRA 5 HOURS JUST TO CHARGE THE CAR BECAUSE UNLIKE THE SALES GUY TOLD ME IT DOES NOT GIVE YOU 250 MILES BUT 204 MILES. THEY ALSO SOLD ME THE BRAND NEW VEHICLE WITH ALL 4 SAFETY HANDLES MISSING. I AM NOT COMFORTABLE DRIVING THE CARE BECAUSE IF SOMETHING AS SIMPLE AS SAFETY HANDLES WAS MISSED WHAT ELSE WAS MISSED. . I REACHED OUT TO BRYAN WHO WAS SUPPOSE TO BE HELPING ME FROM THE CUSTOMER EXPERIENCE DEPARTMENT AND HE TOLD ME THERE IS NOTHING THEY CAN DO THE CAR WORKS FINE AND THE SERVICE DEPARTMENT IS FIXING THE HANDLES. I INFORMED HIM THAT THEY DID NOT FIX OR CHECK MY CAR. THEY ONLY TOOK PICTURES. THEY ARE TRYING TO WIPE THEIR HANDS ON SELLING ME $100,000 CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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