Audi e-tron Complaints (2019)

84 consumer complaints on file.

#11590754May 25, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Going about 50-55mph on dark road I have driven on for last six months in all conditions. Last night was normal dry conditions. I had cruise control and audi presense set to early detection. Suddenly the brakes engaged hard for a split second and then stopped. While this happened the cockpit display said "Audi pre sense" with a red circle icon below. After this the vehicle continued to drive without further incident. This is a common problem in various Audi models that would present various dangers. In particular I can't imagine what would happen if my pregnant wife was buckled in and the brakes suddenly slammed hard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584432April 22, 2024
ELECTRICAL SYSTEM
The contact owns a 2019 Audi E-Tron. The contact received notification of NHTSA Campaign Number: 23V867000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584092April 19, 2024
ENGINE
The contact owned a 2019 Audi E-Tron. The contact stated that while the vehicle was parked in a garage, there was a sudden odor of smoke detected. The contact stated upon discovering the smoke, the contact noticed fumes and flames coming from the engine compartment and the rear undercarriage. The contact stated the vehicle was unoccupied at the time of the fire. The fire was extinguished by the Fire Department. A Fire report was filed. A Police report was not filed. The dealer was contacted. The vehicle was destroyed. The manufacturer was notified of the failure. The failure mileage was approximately 30,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11583567April 17, 2024
UNKNOWN OR OTHER
I talked to an Audi representative and it appears there are recalls for sunroof leaking in various cars it was installed upon that include Volkswagen and Audi. My 2019 Audi was not included and the representative cannot explain why even though I have an identical issue with leakage from the sunroof. The exact problems that plagues other cars that were already given a recall. Instead of a recall, a TSB, was offered for my car but because it is not an actual recall, Audi will not pay for any repairs. From my online search, it looks like there was a class action lawsuit from a law firm called Milberg with my model included that was settled for extended the warranty of 8 years (2028) or 80k miles to repair the leaking sunroof. My car has a TSB and acknowledgment in the class action lawsuit that there was a faulty sunroof but because my car has 94k miles on it, Audi refuses to pay it. I believe that NHTSA needs to make an immediate recall for 2019 Audi E-tron for leaking sunroof because it is the same recall other cars have had with the same sunroof system installed, a class action lawsuit that offered payment for those not able to get the recall on their car, and Audi issuing a TSB because they know there is the same problem on my car. Audi keeps using the excuse that NHTSA didn't force them to make a recall on the 2019 Audi E-tron even though it suffers from the same problem as the other cars with the same sunroof system, so they are refusing to cover any costs to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582497April 12, 2024
FUEL/PROPULSION SYSTEM
Battery has a recall in place for fire hazard..I contacted the dealership and they have no path for a repair . They have also denied my buy back request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579861March 28, 2024
UNKNOWN OR OTHER
This vehicle is equipped with a hands free tailgate sensor to allow hands-free opening with a kick or wave of a foot under the rear bumper. The problem is that while we are standing at the back of the vehicle, loading or unloading items, the tailgate sensor will activate and the tailgate will begin to close, requiring quick action to get out of the way. This happens unpredictably and has occurred more than once. Of course, there is a chance of injury from the tailgate or when trying to suddenly move out of the way.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574623February 29, 2024
ELECTRICAL SYSTEM
I received the letter about 23V867 recall on this vehicle over two weeks ago. Letter indicates vehicle requires repair (per Audi's online data as recorded with data collection performed from the vehicle itself) NOW. I called to make an appointment with Audi Silver Spring [XXX] ) and initially I was told they will have to order new battery modules. A week later (this morning 2/29/2024) I was texted that they cannot perform the repair as they do not have cell balancer tool :( and this will take another two weeks. So while Audi indicates my vehicle is in imminent fire hazard, yet their dealers are not capable of repairing this issue, even though letter indicates repairs should be performed now. I am extremely concerned with the safety of the vehicle, passengers and my property while vehicle is parked on the driveway due to fire hazard. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574632February 29, 2024
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, VISIBILITY/WIPER
Rearview and camera displays showed a blank screen. The instance showed up when the vehicle was in Reverse. The screen turned blank besides other features on the display such as camera views. Each view showed blank. An inoperative rearview camera display reduces the driver's rear visibility, increasing the risk of a crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568796January 30, 2024
ENGINE
The contact owns a 2019 Audi E-Tron. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. Several unknown warning lights were illuminated, and the Major System Failure message was displayed. The vehicle was towed to the dealer, where the engine was replaced; however, the dealer refused to return the vehicle until the contact had paid for the repair. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568448January 29, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
The charging system used to charge the vehicle cannot be used at full capacity otherwise it can cause a fire. Potential house fire, wiring damage to home. This problem has been confirmed by the manufacturer. The components have not been inspected because Audi does not have a remedy for this recall. There are no warnings on the vehicle. Lights flicker in the home when charging.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567520January 24, 2024
UNKNOWN OR OTHER
We have several recalls for this car the battery and the ball joints are bad we called the dealer for help with the issue and never received any update , we can not drive this car due to a fire hazard and it is a real safety issue for all the public and our selves we need help. Please help my family thanks and god bless.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565809January 16, 2024
UNKNOWN OR OTHER
I discovered the following recall on your site but the AudiUSA site does not show the issue. I am alarm at the serious nature of this recall and Audi is only saying it does no have a remedy yet. that is unacceptable considering what could happen. We need a faster remedy to this very dangerous situation. A timely manner is right now, not later in the year. Dec 20,2023 Manufacturer Recall Number93U9 NHTSA Recall Number23V867 Recall StatusRecall Incomplete, remedy not yet available Summary A potentially critical self-discharge condition exists in certain high-voltage battery modules that, in some instances, may lead to thermal overload, possibly resulting in smoke or a fire. A high-voltage battery overheating increases the risk of a fire. Affected high-voltage batteries may experience a loss of range and/or performance as an early indication. Safety Risk A high-voltage battery overheating increases the risk of a fire. Remedy REPAIR NOT YET AVAILABLE Audi is working on an interim measure to help provide support for vehicles in this recall until the remedy becomes available. More information will be provided at a later date once the details of the interim measure are defined.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565370January 13, 2024
UNKNOWN OR OTHER
The sunroof exploded while on the highway. It was very dangerous as small glass shards fell while driving at highway speeds on the highway. It was not hit by anything, and there was no damage to the glass prior. There was no warning, just a loud pop/bang and then the glass fell and then a huge hole where the sunroof used to be.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564562January 10, 2024
ELECTRICAL SYSTEM
The contact owns a 2019 Audi E-Tron. The contact received notification of NHTSA Campaign Number: 23V867000 (Electrical System) and 23V842000 (Electrical System) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact attempted to charge the vehicle and was not able to charge the battery. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and determined that the charging port had failed and needed to be replaced. The vehicle was repaired. The contact researched online and became aware there was a recall related to the charging port failure under NHTSA Campaign Number: 19V434000 (Electrical System). The contact was advised by the independent mechanic that a dealer should check the software for any updates. The contact took the vehicle to a dealer and was informed that the charging port recall was not associated with the VIN. The contact was advised that the other two recalls had no relation to the failed charging port and that there was no remedy available for the two recalls related to the VIN. The manufacturer had been notified of the failure. The failure mileage was approximately 160,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553426November 3, 2023
ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
The contact owned a 2019 Audi E-Tron. The contact had pulled into a charging station and had plugged the vehicle in to charge the battery. The contact stated she heard a loud boom 20 minutes after having plugged the vehicle into the charging station. The contact saw white smoke issuing from the rear of the vehicle and then she saw flames issuing from the rear driver-side wheel. The contact stated that prior to the fire department's arrival a passerby and a store employee, from a store that she was parked in front of, extinguished the flames with chemical hand-held fire extinguishers. The contact stated the vehicle was towed to her insurance provider's impound lot for investigation. The manufacturer had not been informed of the failure. The failure mileage was approximately 111,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11551452October 23, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I plugged my Grizzle home charger into the driver side charger on my 2019 Audi E-Tron. The Vehicle charged but did not disengage the charging handle. I called Audi and followed all their instructions but nothing worked. The car was towed to the Audi dealer where they had to disassemble the vehicle's charging port on the car to get the charging cable handle out. Although the car is still under warrantee, Audi refused to to repair the car under warrantee And charged me upwards of $500.00 for the repair. Audi claimed that since the charger was not an Audi charger there may have been outside influence. This explanation does not make any sense, nowhere in the owners manual does it stat that you are only required to use an Audi charger. This is equivalent to stating that you must take your car to the dealer for maintenance or risk voiding your warrantee.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548927October 8, 2023
SERVICE BRAKES
Purchased on September 13 2023 told my salesman anos that the vehicle needs brakes it seems he said oh no we inspect all our vehicles so me not being a mechanic I believe him well that was a lie September 15 2023 car indicates brake pads low see dealership now it’s only been two days since I made this 60000$ purchase from Schaumburg ford so they say bring it in so we can check this is Friday I purchased that Wednesday they inspected it and it needs brakes and rotors this is a electric car I could have hurt my self or others not having adequate brakes this car is not drivable due to it needs brakes I should not be repairing a vehicle was purchased September 13 2023 2 days later it needs brakes this dealership played with my life and the well being of others I want my brakes fixed I live 100 miles from this dealership I went back on that following Monday to drive back with a car with inadequate brakes first I was offered 1000$ towards new to having nothing done at all haven’t Evan made a payment beware of Schaumburg ford they sell cars that may just hurt u or some one else
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543385September 8, 2023
UNKNOWN OR OTHER
Leather dashboard is warping due to the water ingress issue which was addressed from previous recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512885March 20, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2019 Audi E-Tron. The contact stated while entering the vehicle, there was water leaking from the sunroof of the vehicle. The vehicle was taken to a dealer, but the vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511951March 15, 2023
FUEL/PROPULSION SYSTEM
Last night, driving home from the airport, I stopped for a charge at an Electrify America charging station in San Diego, CA. Charging station ID is 200143-03. At the start of the charge, the port caught on fire, shot flames about a foot from the car. Obviously, after the flames subsided, I unplugged it. The DC high voltage pins are melted. I drove home without charging, driving slowly to maximize range and make it home. Luckily, I was not injured by the fire. The vehicle did not report any warnings, errors, codes, or anything. It seems functional. I have not attempted to charge it at home. I reported the incident when it occurred to Electrify America. Their case number is [XXX]. This morning I reported the incident to Audi USA. Their reference number is [XXX]. I informed the Audi representative that I would be making this report. The exact cause is unclear. It could be a problem with the charging station or its plug. However, it is clear that its safety systems did not detect the short circuit and stop the high voltage current from flowing. Curiously, there is also not a "big red button" to push on the charging station to shut it down (to prevent anyone else from using the station) - I had to ask the rep to remotely disable the station until their team could look at it. Or, it could be a problem with the vehicle. It has successfully charged several times at Electrify America (Audi's preferred vendor, because they are a Volkswagen company), and it charges nightly at home without issue. But perhaps something on the vehicle side caused the system to short circuit. At this time, I am awaiting guidance from the local Audi dealer on how to get it inspected. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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