Acura TLX Complaints (2020)

63 consumer complaints on file.

#11587915May 9, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2020 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584295April 21, 2024
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
Unknown
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11583372April 16, 2024
SEAT BELTS
The contact owns a 2020 Acura TLX. The contact stated that his daughter was driving and was stopped at a traffic signal when the signal turned green, the vehicle in front began to move forward but abruptly stopped. The contact's daughter crashed into the rear bumper of the vehicle at approximately 2 MPH. The seat belt pre-tensioner was activated on the driver's side seat belt. The contact stated that his daughter was not aware of any warning lights. The contact stated that his daughter was unhurt, the other vehicle drove away with no damage. The police were not at the scene. The contact stated that his daughter was pinned in the seat by the seat belt but was able to unbuckle. She then turned the Hazard Lights on. The contact stated that he arrived and he saw that the Hazard Lights were dim and when he attempted to start the vehicle it was not starting. The contact had the vehicle towed to a collision center. The contact stated that the collision repair shop diagnosed and determined that the driver's side seat belt needed to be replaced, however, the parts (Part Number: 04818TZ3A01ZC) were not available. The contact stated that he contacted a local dealer to source the part and was told the part was unavailable. The vehicle was not repaired. The manufacturer was informed. The failure mileage was unknown.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11582836April 13, 2024
AIR BAGS, FUEL/PROPULSION SYSTEM, ENGINE
Manufacturer at two different locations report the are unable to make repairs due to not having parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582515April 12, 2024
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE
The contact owns a 2020 Acura TLX. The contact stated that while driving at various speeds, the vehicle stalled. Upon depressing the accelerator pedal from a stop, the vehicle failed to move. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Numbers: 23V858000 (Fuel System, Gasoline) and 23V751000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 22,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575485March 5, 2024
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE
The contact owns a 2020 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) and 23V751000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount time for the recall repair. The dealer was contacted and confirmed that the parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570732February 8, 2024
ENGINE
The contact owns a 2020 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that previously the vehicle had an electrical failure. The vehicle was taken to the dealer where it was diagnosed with an electrical failure and the electrical system was replaced. However, the electrical system failure had reoccurred. The vehicle was taken back to the dealer. The vehicle was not repaired. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and the engine oil warning light illuminated stating 8,000 miles overdue. The vehicle was towed to the dealer where it was diagnosed with a failed engine due to old engine oil. The dealer disassembled the engine, and it was determined that a fractured engine rod caused the engine failure. The vehicle was towed to an independent mechanic to be repaired. The vehicle was repaired. The manufacturer was made aware of the failure and advised the contact that the repair would not be covered under the recall repair. The failure mileage was approximately 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566914January 22, 2024
AIR BAGS
The contact owns a 2020 Acura TLX. The contact stated that while being at a complete stop in standstill traffic on a highway, they were rear-ended and pushed into the rear of a Chevrolet Tahoe in front. The contact stated that the air bags failed to deploy. The contact was unaware if the air bag warning light was illuminated after the accident. The contact sustained injuries to their arm and back that required medical attention from the ER. The contact stated that a police report was filed. The vehicle was towed to an impound lot. The vehicle was not diagnosed. The vehicle was not yet deemed a total loss. The manufacturer was not made aware of the failure. The approximate failure mileage was 73,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11537350August 9, 2023
ENGINE, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
I purchased a new Acura TLX in 2020. The following year it took it into get state inspected in Massachusetts. My care failed for emission 3 times. I brought it back to the dealer (Herb Connolly) in Framingham Massachusetts. They kept it for 3 weeks, worked on it and told me it was all set. The following year I brought it in for a state inspection. The same thing happened. They told me that they had seen a few of these cases. They found a way to get them to pass. They have to drive it at different speeds for a few hundred miles. I asked that they fix in properly and they noted that they did not have a fix. This was all after I picked it up. I told them I was concerned as I worried this could keep happening. They encouraged me to call Honda Motor Corp. I spoke to them several times and they denied the problem. I am not in my third year. Car is still under warranty and it again failed inspection. Below is an email from the service manager on how to get it to pass. From: Michael Brooks <[email protected]> Sent: Wednesday, July 26, 2023 4:05:38 PM To: [XXX] Subject: Passing Inspection Hi [XXX], As discussed we have not received any updated procedures or available software updates to get these cars to store the memory for the readiness flags. This is an issue what we have had to drive the car in very specific patterns to get it to pass. The main thing we do is DO NOT SHUT THE CAR OFF AFTER DRIVING IT JUST PULL IT INTO THE INSPECTION BAY AND LEAVE IT RUNNING DURING THE INSPECTION. There are a few flags that are notoriously tricky to get to flip. Usually we use our $20 “obd” tool that we got off amazon which monitors the flags in real time so we know when it is ready for inspection. Below are the driving patterns we follow to get the problem flags to turn over: O2 sensor This is one of the trickiest ones, we seem to have the most luck getting this one from continued driving so there is not a spec INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536951August 7, 2023
ELECTRICAL SYSTEM
The idle stop feature on the vehicle will engage at a red light stop. Then, will fail to start the engine when the light turns green. You have to engage the car in park and then hit the engine start button. This is a safety hazard in traffic. It could result in an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534584July 26, 2023
ENGINE
Software update completed June 2022 When coming to a stop light, my car shutdown. Went into neutral and took about five seconds to restart. It happened the following day and I was rear ended. No injuries occurred.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11528420June 22, 2023
SERVICE BRAKES
Defective warped rotors at low mile approximately 15k miles, brake pads are good but not rotors.Original owner not aggressively driven or braked. Episodes when driving highway at 70mph and traffic suddenly stop's vehicles brakes must be pumped to ensure effective stopping. The OEM Highway hazard, for almost new vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521681May 12, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
while driving on a 2 lane road that curved to the right, the Collision Mitigation Braking System (CMBS) activated for no apparent reason. The brakes engaged hard for a short period of time. Fortunately there was no vehicle behind me that could have rear ended me. I would say this is a serious safety issue under the right conditions .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486379September 26, 2022
SERVICE BRAKES
While traveling on highway, parking brake intermittently activated several times and parking brake malfunction alarm flashed on dashboard. This caused the vehicle to brake unexpectedly while driving through a construction zone on highway 45. Fortunately, we were very close to the Acura dealership where the vehicle was purchased and managed to drive the vehicle to the service department. The Parking brake alarm continued to display on dashboard even after turning off the vehicle and starting it again. The emissions alarm also flashed intermittently on the dashboard. After researching on several TLX Forums, we found similar incidents dating back to 2015 TLX vehicles. There is also an issue when trying to start the vehicle. Sometimes the engine does not turn over and the dashboard displays error messages or goes completely black. Dealer is unable to fix this issue. Vehicle has been in for repairs a number of times with no resolution. We are not sure if the starting issue is related to the parking brake issue. There seems to be major issues with the electrical/software/firmware.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479316August 15, 2022
ENGINE
After coming to a stop at a red light, the vehicle engine turned off as designed with auto start stop. When the light turned green, the vehicle temporarily restarted when I released the brake pedal, but immediately stalled and would not restart. This is a major safety concern as I was on a four lane road with traffic all around and I was unable to move. I had place the vehicle into park, turn off the ignition fully, and attempt to restart the car. It eventually restarted, but it took nearly 90 seconds. This is a danger to myself, and to the traffic around me as I was fully stopped on a road with 40 MPH limits and a lot of traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474105July 15, 2022
TIRES, TIRES:TREAD/BELT
Tire size: 225/50R18 95H While parked I noticed the tire tread pealing off face of tire (the part that touches the road surface) and exposing the under layers of tire rubber and internal tread shapes Almost like outside and inside tread layers separated Not sure if from road hazard or the two layers separated on their own?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446988January 11, 2022
UNKNOWN OR OTHER
My car has started to jerk. I called the dealership where I got it from and they told me that if it didn't jerk in there possession there is nothing they could do. It's a 2020 and it has a little over 28k miles on it. There are 2 open recalls on my vehicle, but my specific vin isn't affected. I don't know what else to do .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431300September 1, 2021
POWER TRAIN
Vehicle will suddenly shift into neutral while driving and won’t shift into drive until the vehicle is turned off and restarted
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425098July 16, 2021
SERVICE BRAKES, STRUCTURE:BODY
After approx. 15,000 miles on the odometer applying the brakes at highway speed to slow the car down the steering wheel shakes, went to the dealership they said the front brake rotors are warped. Also when traveling at highway speed around 70 mph with strong wind the hood of the car shakes as if it is not latched, stopped vehicle and checked that the hood is properly latched and it was, I am concerned that one time the hood will come unlatched as I am driving. Dealer said that was a normal like other Acura TLX of the same year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422977June 30, 2021
ENGINE
Car loses power on inclines. Stepping on gas and car decreases speed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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